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Reviews of Hilton Boston/Dedham

3.5 out of 5
Hilton Boston/Dedham
25 Allied Drive, Dedham, MA

Reviews

7.4

Good

Rating 10 - Excellent. 385 out of 1004 reviews" "
Rating 8 - Good. 218 out of 1004 reviews" "
Rating 6 - Okay. 155 out of 1004 reviews" "
Rating 4 - Poor. 115 out of 1004 reviews" "
Rating 2 - Terrible. 131 out of 1004 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Jillyn

Disliked: Cleanliness, property conditions & facilities
This hotel is pretty outdated and has not be kept up. Tub drain backed up, toilet was old and slow, cobwebs under the bed, worn curtains and spider in the bathroom. It is serviceable, but more on par with a Super 8, not a Hilton.
Stayed 2 nights in May 2024

10/10 Excellent

Hakim

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very attentive and responded in a timely manner.
Stayed 2 nights in May 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is remote, yet it is very close to all of the local venues and to the neighboring towns via car
Stayed 4 nights in May 2024

10/10 Excellent

Michele Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Had an excellent stay at the Hilton.
Stayed 3 nights in May 2024
Response from Mike L. on 14 May 2024
Good afternoon Michele,I would like to sincerely thank you for choosing to stay with us during your visit to the Dedham area. Your perfect rating of a 5 out of 5 is so very much appreciated. My team and I look forward to seeing you again soon during your next trip to the area.Best regards,Michael LessardGeneral ManagerHilton Dedham

10/10 Excellent

Chris

Travelled with family, Business traveller, Travelled with group
Very clean. Friendly staff
Stayed 1 night in May 2024
Response from Mike L. on 14 May 2024
Good evening Chris,Thank you very much for choosing to stay with us and for taking the time out of your day to review our property. Your kind insight regarding our friendly associates and clean hotel is very much appreciated. My team and I look forward to seeing you again soon during your next visit to the Dedham area.Have a great day!Regards,Michael LessardGeneral ManagerHilton Dedham

6/10 Okay

Shannon

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in May 2024
Response from Mike L. on 14 May 2024
Good day Shannon,Thank you very much for choosing to stay with us and for taking the time to post this online ratting. While it seems we missed the mark during your stay, my team and I are committed to doing all that we can to enhance our guest's experience. Please note that we are working diligently to improve, and feedback is always welcomed. I hope that you will stay with us again so we might enhance your ratting next time.Best regards,Michael LessardGeneral ManagerHilton Dedham

2/10 Terrible

Kristin

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Mike L. on 14 May 2024
Good evening Kristin,I hope you are doing well. I am so sorry to see you did not enjoy any part of your stay with us. I hope that while you were here, you spoke to one of my leaders about the concerns you had. Everyone here at the Hilton Dedham sincerely strives to provide our guests with a home away from home. I hope that when you return to the area, you will once again choose to stay here...so we might redeem ourselves to you.Best regards,Michael LessardGeneral ManagerHilton Dedham

2/10 Terrible

Ayne

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
is too bad place
Stayed 1 night in Apr 2024
Response from Katherin R on 18 May 2024
We apologize for any inconvenience you experienced during your stay. Could you please provide us with details about your stay?

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly staff
Stayed 1 night in Apr 2024
Response from Katherin R on 18 May 2024
Thank you for your feedback. we really appreciate it.

4/10 Poor

Alicia, East Boston

Stayed 1 night in Apr 2024
Response from Katherin R on 18 May 2024
We apologize for any inconvenience you experienced during your stay. Could you please provide us with details about your stay?

10/10 Excellent

Emile

Stayed 2 nights in Apr 2024
Response from Katherin R on 18 May 2024
Thank you for your feedback, we really appreciate it.

6/10 Okay

Woo Min

Business traveller
Swimming pool closed,,, which was the only reason I chose this hotel, but closed,,, I want compensation,,, !!!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Noreen, Dedham

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Katherin R on 18 May 2024
Thank you for your feedback. we really appreciate it.

10/10 Excellent

Noreen, Dedham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Katherin R on 18 May 2024
Thank you for your feedback. we really appreciate it.

10/10 Excellent

Dona

Stayed 1 night in Apr 2024
Response from Katherin R on 18 May 2024
Thank you for your feedback. we really appreciate it.

2/10 Terrible

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bed and pillows are very very very uncomfortable. The beds are very very hard and uncomfortable. Also the pool being closed was very disappointing. Needs to be fixed. Wouldn't stay there ever again. Not worth the money. Very disappointed.
Stayed 1 night in Apr 2024

6/10 Okay

Caroline

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I was very surprised that there was no microwave in the room. The pool was closed. You have to wonder why the rooms are so expensive? You don't even get the minimum of what I consider to be the basics in a hotel room. nothing special.
Stayed 1 night in Apr 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Katherin R on 18 May 2024
*We apologize for any inconvenience you experienced during your stay. Could you please provide us with details about your stay?

10/10 Excellent

Andrea, Brockton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great, comfortable, accommodating, relaxing and enjoyable. Room and facility was clean. Staff was very friendly and helpful. Definitely would book another stay in future.
Stayed 1 night in Apr 2024
Response from Katherin R on 18 May 2024
Thank you for your feedback. we really appreciate it.

10/10 Excellent

Sharinel

Stayed 1 night in Apr 2024
Response from Katherin R on 18 May 2024
Thank you for your feedback, we really appreciate it.

8/10 Good

Melissa

Stayed 1 night in Apr 2024
Response from Katherin R on 18 May 2024
We apologize for any inconvenience you experienced during your stay. Could you please provide us with details about your stay?

10/10 Excellent

John B

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff very helpful and accommodating.
Stayed 1 night in Apr 2024
Response from Katherin R on 18 May 2024
Thank you for your feedback. we really appreciate it.

6/10 Okay

Dona

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Katherin R on 18 May 2024
We apologize for any inconvenience you experienced during your stay. Could you please provide us with details about your stay?

4/10 Poor

Katherine

Business traveller, Travelled with partner
Stayed 1 night in Apr 2024
Response from Katherin R on 18 May 2024
We apologize for any inconvenience you experienced during your stay. Could you please provide us with details about your stay?

10/10 Excellent

Lexbagnard wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hôtel
Stayed 1 night in Mar 2024
Response from Katherin R on 18 May 2024
Thank you for your feedback. we really appreciate it.

10/10 Excellent

Handy, Hyde prk

Stayed 2 nights in Mar 2024
Response from Katherin R on 18 May 2024
Thank you for your feedback. we really appreciate it.

10/10 Excellent

oriole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Katherin R on 18 May 2024
Thank you for your feedback. we really appreciate it.

4/10 Poor

Tina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Clearly under staffed and trained. Nothing special for a Hilton name.
Stayed 4 nights in Mar 2024

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Katherin R on 18 May 2024
Thank you for your feedback. we really appreciate it.

8/10 Good

Amaya

Stayed 1 night in Mar 2024
Response from Katherin R on 18 May 2024
We apologize for any inconvenience you experienced during your stay. Could you please provide us with details about your stay?

6/10 Okay

jennifer

Liked: Cleanliness, staff & service
The pool was not open which was bummer n do u have option to use other Hilton property pool however pain in ass to do so rooms were big but outdated old
Stayed 1 night in Mar 2024

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing
Stayed 1 night in Mar 2024
Response from Katherin R on 18 May 2024
Thank you for your feedback. we really appreciate it.

10/10 Excellent

Kathleen

Business traveller
It’s fine. Not great.
Stayed 1 night in Mar 2024

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed one night but it was clean and staff was excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Leilei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hilton was very nice. It was clean, and the front desk had excellent customer service. There was a ton of free parking, as they have their own multi-level garage. The room was clean and comfortable. There was a chirping smoke detector that I told them about, and although it wasn't easy to find, they had someone take care of it until it was addressed.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gopal, New York

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really upscale facility well kept and great dining options
Stayed 1 night in Mar 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
nice place overall.
Stayed 2 nights in Mar 2024

6/10 Okay

Brianna

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Yohanna

All good
Stayed 1 night in Mar 2024

6/10 Okay

SAMUEL

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything was good except the buffet was bad.
Stayed 6 nights in Feb 2024

8/10 Good

Edwin

Liked: Cleanliness, staff & service
It was a 6/10
Stayed 2 nights in Mar 2024

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right off Rt 128 and convenient for our visit to Dedham
Stayed 1 night in Feb 2024

10/10 Excellent

Thiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this Hotel!
Stayed 1 night in Mar 2024

6/10 Okay

Dennis

Travelled with family
Liked: Cleanliness
Pool area
Stayed 1 night in Dec 2023

8/10 Good

Ed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, spacious room. Comfortable bed and pillows. Full buffet breakfast. Would stay again!
Stayed 1 night in Feb 2024

10/10 Excellent

Cory

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, room interiors seem to have been recently renovated
Stayed 2 nights in Feb 2024

10/10 Excellent

Suelly

8/10 Good

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Fritzlaine

Stayed 1 night in Feb 2024
Response from Katherin R on 18 May 2024
Thank you for your feedback. we really appreciate it.