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Reviews of Club Quarters Hotel Faneuil Hall, Boston

4 out of 5
Club Quarters Hotel Faneuil Hall, Boston
161 Devonshire St, Boston, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1336 out of 2280 reviews" "
Rating 8 - Good. 567 out of 2280 reviews" "
Rating 6 - Okay. 227 out of 2280 reviews" "
Rating 4 - Poor. 88 out of 2280 reviews" "
Rating 2 - Terrible. 62 out of 2280 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly & service was on point
Stayed 1 night in May 2024

10/10 Excellent

Maria C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is within walking distance to historical sites. It was clean and comfortable even though room is small. Very friendly staff.
Stayed 3 nights in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Thomas

Liked: Staff & service
TV was spotty and didn't work well. Told staff but nothing changed. Cleanliness of ice buckets is a question. Had a great stay other than that.
Stayed 3 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and very attentive staff.
Stayed 2 nights in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, comfortable bed, good location for touristy stuff
Stayed 4 nights in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Ramon

Amazing staff. Beautiful hotel
Stayed 4 nights in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

8482480512

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Brooke Ashleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stsff was wonderful and the room was lovely and smelled very clean.
Stayed 2 nights in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Aseel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience CQ. The staff was amazing and very welcoming, great location, safe, easy access to transportation, and really clean. Will definitely be back
Stayed 1 night in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

8/10 Good

hashim

Business traveller
Liked: Cleanliness, staff & service
Good staff
Stayed 2 nights in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

8/10 Good

Krista

Liked: Cleanliness, staff & service, amenities
I enjoyed my stay. I liked the unlimited water machine, came in very handy. Overall, I liked the hotel, it was convenient and got the job done. My only complaint is… new mattresses are needed. My bed was VERY hard and uncomfortable.
Stayed 2 nights in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

soso

Stayed 2 nights in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Peiranaavan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location can walk everywhere and the rooms are spacious and clea
Stayed 2 nights in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

6/10 Okay

Tina

Travelled with partner
Liked: Staff & service, amenities
Was pretty good except the room had a funky smell
Stayed 1 night in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

8/10 Good

Alba

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The bed was a little bit uncomfortable
Stayed 1 night in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice
Stayed 1 night in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping, restaurants, for site seeing, and events. The room was clean and the bed was very comfortable. Demotte well. The staff was excellent and very helpful. There is a restaurant/pub attached that has delicious food. We went to a Celtics game and walked to and from the game. We felt very safe. Parking is off site and easy to find. The front desk validates your ticket for a lower rate. You can get tea or coffee in the room off the lobby anytime. We had a kitchenette that was great to heat over our left overs from dining out. Definitely will stay again.
Stayed 3 nights in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Colby

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

6/10 Okay

edward

Disliked: Staff & service
Small basic room but not small basic price.
Stayed 2 nights in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downside when we were visiting was that an elevator was out of order so it was a little extra longer for the wait, but the staff was amazing, view was beautiful, and so easy to get wherever you want to go without really needing more than your feet to get you there!
Stayed 1 night in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

8/10 Good

Ericka

Liked: Cleanliness
Convient
Stayed 2 nights in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Jordana, Rio De janeiro

Liked: Cleanliness, staff & service, property conditions & facilities
Near everything. Excellent location. Staff very kind.
Stayed 1 night in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Melisa

Liked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in May 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

6/10 Okay

Rosa

Travelled with partner
Liked: Staff & service
Ovelry pricey for a plain and small room. Double bed not queensize.
Stayed 2 nights in May 2024
Response from Senior Guest Experience Manager on 6 May 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

6/10 Okay

Haz

The light near the room door didn't work. No phone in the room, the phone at the elevator hall didn't work. Just 1 elevator in the property.
Stayed 2 nights in May 2024
Response from Senior Guest Experience Manager on 6 May 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

Angela Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location, accessible to everything. Hotel was clean, warm, comfortable beds and friendly staff, would recommend and would stay there again
Stayed 7 nights in Apr 2024
Response from Senior Guest Experience Manager on 6 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

8/10 Good

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so helpful - my room was clean & well appointed - outlets galore - plenty of towels & hair & body products - a 2 minute walk led to a good experience at The Merchant, a staff recommendation - would recommend
Stayed 1 night in May 2024
Response from Senior Guest Experience Manager on 6 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

8/10 Good

David, Tustin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place. In room coffee plus free Cappuccino in lobby was nice. Too bad one of the elevators wasn't working.
Stayed 4 nights in Apr 2024
Response from Senior Guest Experience Manager on 6 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you. We apologize for the elevator.

10/10 Excellent

Dianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The women at check in were lovely.
Stayed 1 night in May 2024
Response from Senior Guest Experience Manager on 6 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Staff was very friendly
Stayed 1 night in Apr 2024

10/10 Excellent

Chandrakant

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Would I like stay again if visit Boston
Stayed 3 nights in Apr 2024
Response from Senior Guest Experience Manager on 6 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cute, well located, great coffee available around the clock!
Stayed 4 nights in Apr 2024
Response from Senior Guest Experience Manager on 6 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Sulma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent... all the staff treated us very well and gave us good references of places to visit... very friendly and helpful people, we felt very comfortable and very calm
Stayed 3 nights in Apr 2024
Response from Senior Guest Experience Manager on 6 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Really great hotel.
Stayed 2 nights in Apr 2024
Response from Senior Guest Experience Manager on 6 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

8/10 Good

Crissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very helpful on check in. Not much interaction with them afterward. The housekeeping team did a good job and even accommodated some asks for extra towels. The location is convenient to many neighborhoods but on the weekend many of the restaurants are either closed or close early as its a commercial neighborhood and the office towers are not in use.
Stayed 4 nights in Apr 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying with us, your feedback is very important as we continue to keep improving with the overall guests’ experience at the hotel. If by chance you choose to stay with us again, we will be glad to help best accommodate, please let us know. We look forward to your next future visit. Thank you for choosing Club Quarters.

10/10 Excellent

Ted

Stayed 2 nights in Apr 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Ted

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible. Professional, polite, friendly and just good people. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on 6 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Senior Guest Experience Manager on 6 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

8/10 Good

john

Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Marie-France

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on 6 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Donovan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk Host, Briana, was amazing and provided top tier service!
Stayed 2 nights in Apr 2024
Response from Senior Guest Experience Manager on 6 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from the Quincy Market area. We had a great stay.
Stayed 2 nights in Apr 2024
Response from Senior Guest Experience Manager on 6 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Jay

Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Senior Guest Experience Manager on 6 May 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right by an orange line T stop! Clean hotel, small rooms but very functional and well designed
Stayed 1 night in Apr 2024
Response from Senior Guest Experience Manager on 28 Apr 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Anali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and the neighborhood was quiet and walkable to everything. Great location. A lot of options near by to eat.
Stayed 3 nights in Apr 2024
Response from Senior Guest Experience Manager on 28 Apr 2024
Thank you for staying at Club Quarters, we value all our guests’ feedback and appreciate the great feedback. We look forward to your next stay. Thank you.

10/10 Excellent

Haley

Stayed 1 night in Jan 2024
Response from Senior Guest Experience Manager on 21 May 2024
Thank you for choosing to stay with Club Quarters, we are happy you enjoyed your stay with us. We look forward to seeing you again.