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Reviews of ibis budget Bordeaux Le Lac

2 out of 5
ibis budget Bordeaux Le Lac
Rue du Petit Barail, Centre hôtelier du Lac, Bordeaux

Reviews

7.8

Good

Rating 10 - Excellent. 57 out of 279 reviews" "
Rating 8 - Good. 151 out of 279 reviews" "
Rating 6 - Okay. 43 out of 279 reviews" "
Rating 4 - Poor. 18 out of 279 reviews" "
Rating 2 - Terrible. 10 out of 279 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

James

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Diego José

Stayed 1 night in Oct 2023

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was easy, the staff was friendly. No issues I would stay there again.
Stayed 1 night in Sep 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great for the price. Conveniently located within transportation.
Stayed 3 nights in Sep 2023

6/10 Okay

Erik

Disliked: Room comfort
Just got this last minute because my other hotel had issues. It wasn’t a bad hotel. An easy walk to the stadium. Nothing special
Stayed 5 nights in Sep 2023

8/10 Good

Isabel Alexandra de Sousa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

David

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The property appeared to be under renovation with all cable conduits exposed and large holes in walls where A/C lines had veen removed. Felt like a cross between a prison and military barracks. Literally the worst property I have ever stayed at (building-wise. Staff were nice). If my family was with me, we would have had to leave immediately, kids should not have to deal with conditions like that.

4/10 Poor

Majdi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
poor breakfast and dirty rooms
Stayed 5 nights in Dec 2022

8/10 Good

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booking in systems is fine - outlook is reatful - counter staff are very helpful . Breakfast was great TV didn’t work properly . No hairdryer
Stayed 1 night in Sep 2022
Response from Jean-Baptiste on 23 Sept 2022
Hello ! Thank you a lot for your notation. I'm sorry for your TV problem. If you come another time in our hostel, ask at the reception if you need a hairdryer. We lend some. Have a great day ! Jean-Baptiste(Sorry for my terrible english, I'm doing my best aaaaah)

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

8/10 Good

Jane

Stayed 1 night in Aug 2022

4/10 Poor

nawal

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Not the best hotel I’ve stayed in, in fact one of the worst. If you happy with cheap and below basic then this is the hotel for you. The only good things I would say is the parking is available and the staff are helpful, the rest is a let down. The room needs some serious update , the air con didn’t work well, the bed was uncomfortable and the covers looked so old that I didn’t feel comfortable to sleep on them. The shower room really needs changing, it’s so old that it makes the room look dirty. The children’s bunk bed is a bad design as it’s so high up it doesn’t allow enough air especially when it’s hot in the room with bad air con. So the main question is will I stay there again, and the answer is clearly no thank you.
Stayed 1 night in Jul 2022
Response from la réception on 19 Jul 2022
Dear Thank you for taking the time to write to us following your stay at ibis Budget Bordeaux Lac. We are sorry that the service and delivery did not meet your expectations, and we ask you to accept our most sincere apologies. Ibis Budget hotels are keen to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Rest assured that the necessary measures will be implemented to improve the quality of the services mentioned. Once again, we thank you for your comments and hope to regain your confidence during a future stay. Looking forward to welcoming you soon, we ask you to believe, Madam / Sir, in the expression of our best feelings.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great budget hotel, convenient location.
Great budget hotel in excellent location. Tram stop just around corner to be able to take you right into town. Trams in Bordeaux means no need to stay in city centre. Air conditioned rooms were bliss as 40C outside.
Stayed 2 nights in Jul 2022

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling through
Good budget hotel, clean and tidy. Would stop again.
Stayed 1 night in Apr 2022

8/10 Good

Martin

Liked: Cleanliness, staff & service, room comfort
Very nice hotel in perfect location
Very nice spacious hotel in a fantastic area right next to a Courtpaille and a tram system into town. Its also in walking distance of the beautiful lakes. The reception area was very large and caterered for everyone including a small child area with microwave etc. Our room was a very good size with large windows and very clean. The bed was really comfortable and we slept well. The bathroom needs updating and needs a better shower cubicle. The shower hose wasn't long enough to reach the top bracket however, we would stay there again for the price.
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Low price accommodation
Ok experience in a good location, for a relatively low price.
Stayed 1 night in Aug 2021

8/10 Good

EYITUOYO OBAMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely trip
It was nice. I love the reception. In fact it was exceptional. Would love to be there next time I travel
Stayed 1 night in Jul 2021

8/10 Good

JEAN PIERRE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel but bad pillows
The hotel is located in a good area, just a couple of minutes away from the tram and from an area with lots of stores and restaurants, it also has free parking. The staff was nice and friendly. The room was ok, but some lights were not working properly. The biggest problem were the pillows that were very flat and thin, it almost felt like we weren't sleeping on a pillow at all, so I'd advise to bring your own pillow if you have a problem with flat pillows. Other than that it's a good hotel for its price.
Stayed 1 night in Jul 2021

8/10 Good

daniel

Liked: Cleanliness, staff & service
Simple cheap overnighter with safe parking
Perfectly clean. We have stayed here before regularly but found our room and bathroom on this occasion a little tired... wi fi good ... bed average ... pillows too thin for us... toilet flushing system not working correctly during the night ... heating fine ... welcome very friendly as always
Stayed 1 night in Dec 2020

2/10 Terrible

christel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very dirty, hairs were everywhere, the floor was clearly not mopped, and a very strong smell of cigarette.
Stayed 1 night in Aug 2020

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Laure Community Manager on 5 Feb 2020
Merci beaucoup pour ce 8/10. Belle journée

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2020
Response from Stéphanie et son équipe on 29 Feb 2020
Merci pour votre note, nous apprécions. Belle journée :-)

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Standard Ibis hotel. No thrills but comfortable.
Stayed 1 night in Nov 2019
Response from Laure Community Manager on 2 Dec 2019
Bonjour, Merci pour votre visite, nous recevons votre note avec plaisir, A bientôt, 0962106945

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Laure Community manager on 3 Nov 2019
Bonjour, nous sommes désolés de ne pas avoir répondu à vos attentes, nous allons faire un point avec notre équipe afin de trouver les éléments à améliorer. Espérant regagner votre confiance lors d'un prochain séjour, Cordialement

6/10 Okay

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just need some improvement s
The people were friendly and helpful. The bedroom was basic but clean . The bathroom was not as good. There was black hairs on the floor and sink. (I and my husband have white hair) the shower had orange and black mold on it.
Stayed 1 night in Sep 2019
Response from Lauriane. Community manager on 19 Sept 2019
Hello, We read your message and looked at your photographs. We apologize for what you demonstrate and we will not fail to know the reasons. Best regards

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
The hotel was ok but it was a smell maybe because the hotel was older
Stayed 2 nights in Jun 2019
Response from Lauriane Community Manager on 4 Jul 2019
Hello, We apologize for these smells. We will not miss to know the reasons Best regards

8/10 Good

Tina

Liked: Cleanliness, staff & service
pleasant stay
good location with secure car parking. would stay here again
Stayed 1 night in Apr 2019
Response from Lauriane. Community Manager on 29 Apr 2019
Hello, Thank you very much for having chisi our hotel and know that we will be delighted to welcome you again. Best regards

8/10 Good

Francis

Liked: Cleanliness, staff & service
Staff very attentive and helpful
Stayed 1 night in Dec 2018

6/10 Okay

Madeleine

Very budget!!
The rooms at this hotel are very basic and even though we travel via Bordeaux a lot we shall not be staying again.
Stayed 1 night in Sep 2018

2/10 Terrible

Jenny, Newcastle

Disliked: Cleanliness, property conditions & facilities
The shower had not been washed and had what looked like dried blood, snot and the other walls of the shower definitely had not been washed. There were pubic hairs in the sink. I asked the receptionist to call a cleaner but after half an hour of waiting I gave up and went to bed. Really disgusting.
Stayed 1 night in Aug 2018

8/10 Good

Lili

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel agréable a l'ecoute Bon petit déjeuner
Stayed 1 night in Apr 2024

8/10 Good

Raúl

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hemos estado 5 noches, el último día no nos hicieron la cama. Luego también el último día se veían pelusas por el suelo, ha dado la sensación que no se esmeran tanto en la limpieza como en la entrega de la habitación el primer día.
Stayed 5 nights in Mar 2024

6/10 Okay

patricia

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Magali

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Super séjour. Seul bémol, des voisins très bruyants et la personne à la réception n'a pas agit pour leur demander d'être plus discret, malgré ma demande.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Je recommande
Hôtel très propre, personnel très accueillant et aimable !
Stayed 2 nights in Feb 2024
Response from rosine réception on 31 Mar 2024
Bonjour,Nous vous remercions pour vos commentaires suite à votre séjour à ibis budget Bordeaux Le Lac.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs.Rosine réceptionniste night

10/10 Excellent

Frederic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon hôtel
Très bon accueil, chambre fonctionnelle, suffisante en dimension et très propre
Stayed 1 night in Jan 2024

8/10 Good

Fanny

Liked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Mehmet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Hind

Stayed 2 nights in Dec 2023

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bien
Stayed 1 night in Dec 2023

8/10 Good

Marion

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rien à redire par rapport
Stayed 2 nights in Nov 2023

4/10 Poor

Jean-Pierre

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Hôtel très bien situé pour le parc des expositions, parking gratuit sur place, bon accueil, calme. Malheureusement le confort de couchage est un point négatif, les oreillers sont des "gants de toilettes" (plats) ; résultat : des cervicales en vrac le lendemain pour les 2 personnes.
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Room comfort
Enttäuschend sogar für budget
Leider ziemlich enttäuschend was die Zimmer betrifft. Keine Heizung, keine Ablagemöglichkeit (Fächer, Schrank) für die Sachen. Das erste Zimmer hat sehr unangenehm nach Rauch gerochen und der Badlüfter war sehr laut, da die Abdeckung fehlte. Beim Duschen steht man im Wasser weil die Abflüsse nicht gut funktionieren. Der Klodeckel wackelte ohne Ende und auf die Toilette muss man sich hinter der Tür reinquetschen. Strassenlärm von draussen, da die Fenster Lüftungselemente haben, die nicht verschliessen werden können. Einzig gut war das Frühstück ab 6.00 Uhr voll verfügbar und umfangreich.
Stayed 4 nights in Oct 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Decepcionante
Hotel decepcionante. Habitaciones pequeñas, sin armario, sin lugar para posar las maletas, camas pequeñas y almohadas ridículas.,mucho más pequeña q la cama y super plana sin opción a que te dieran otra (no tenían)., tampoco tiene mesitas de noche (en un lado una tablita chiquitita casi a ras del suelo. No cogía ni el móvil) El baño pequeñito sin nada más q dispensador de jabón. Solo proporcionan toalla de baño sin más. No tiene secador. El inodoro un poco desastroso, con la tapa suelta y con zona en el interior oxidadas. Y así en 3 habitaciones q hemos reservado. A diario en el pasillo de las habitaciones olo ar tuberías o desagües, un horror!! Desayuno normal. El personal del hotel poco agradable y con poco esfuerzo para serlo. Vimos una cucaracha(!!!) Hotel bastante lejos del centro, aunque con buena comunicación.
Stayed 3 nights in Oct 2023

8/10 Good

Françoise

Stayed 2 nights in Oct 2023

8/10 Good

Amale

Liked: Cleanliness, amenities, property conditions & facilities
Bien dans l'ensemble mais on a dû faire le lit qui se trouve en hauteur car il n'était pas fait.
Stayed 2 nights in Oct 2023
Response from rosine réception on 18 Oct 2023
bonsoir,Pour le lit du haut ,c était notifié dans le message de votre confirmation de réservation.c’est afin de pouvoir vous proposer notre meilleur tarif au plus bas de la zone que le lit superposé est à faire par vos soins.cordialement la réception

8/10 Good

Manuel Bujalance

Liked: Cleanliness, staff & service, property conditions & facilities
Practico si vas de paso
Stayed 1 night in Oct 2023

10/10 Excellent

Maitre

Stayed 1 night in Sep 2023

8/10 Good

Ghalia

Liked: Cleanliness, staff & service, property conditions & facilities
Faciliter de stationner Personnels sympathiques et surtout les chambres sont propres
Stayed 1 night in Sep 2023