Standard Room, 2 Queen Beds
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Reviews of Holiday Inn & Suites Bolingbrook, an IHG Hotel

3 out of 5
Holiday Inn & Suites Bolingbrook, an IHG Hotel
205 Remington Blvd, Bolingbrook, IL

Reviews

7.8

Good

Rating 10 - Excellent. 172 out of 437 reviews" "
Rating 8 - Good. 138 out of 437 reviews" "
Rating 6 - Okay. 67 out of 437 reviews" "
Rating 4 - Poor. 28 out of 437 reviews" "
Rating 2 - Terrible. 32 out of 437 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anne

Liked: Cleanliness
Stayed 1 night in May 2024

6/10 Okay

Larry

Overpriced for an old hotel like this
Stayed 2 nights in May 2024
Response from CHIBBGM on 20 May 2024
Dear Larry,I am sorry that you did not enjoy your stay with us at the Holiday Inn & Suites Bolingbrook.Perhaps you can give us another opportunity to get it right.Sincerely,Dennis IgoeGeneral Manager

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient quick check in. Room was very nice. Very courteous staff
Stayed 1 night in May 2024
Response from CHIBBGM on 13 May 2024
Dear Tom,Thank you for such a wonderful review.Sincerely,Dennis IgoeGeneral Manager

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from CHIBBGM on 13 May 2024
Dear Robert,I am sorry to see that your stay with the Holiday Inn & Suites Bolingbrook was only average.I hope the next time you are in town you choose us again so we can exceded your expectations.Sincerely,Dennis IgoeGenral Manager

2/10 Terrible

Taylor

Expedia book my reservation with Holiday Inn. When I arrived they said they were sold out and Expedia should have never booked the room. Neither the Holiday Inn or Expedia will refund my money for their error. I will never use or recommend Expedia to anyone.
Stayed 1 night in Apr 2024
Response from CHIBBGM on 7 May 2024
Dear Taylor,We are terribkly soory that this was your experience with the Holiday Inn & Suites Bolingbrook.Sincerely,Dennis IgoeGeneral manager

8/10 Good

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay
Stayed 2 nights in Mar 2024
Response from CHIBBGM on 7 May 2024
Dear Megan,Thank you for a wonderful review.We appreiciate your feedback.Sincerely,Dennis IgoeGeneral Manager

10/10 Excellent

Ladwyana B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!!! The guy at the front desk, who I believe was an assistant manager excellent and the bartender was awesome! Room very clean and the Dove body wash, lotion shampoo & conditioner, A PLUS!! Would stay here again
Stayed 1 night in May 2024
Response from CHIBBGM on 7 May 2024
Dear Ladwyana,Thank you for the glowing review.I will let James and Kristi know how much you appreciated them.Sincerely,Dennis IgoeGeneral Manager

8/10 Good

Cassandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a staycation and it was lovely
Stayed 1 night in Apr 2024
Response from CHIBBGM on 2 May 2024
Dear Cassandra,Thank you so much fior the great review.We truly appreciate your feedback.Sincerely,Dennis IgoeGeneral Manager

10/10 Excellent

Veronica

Stayed 1 night in Apr 2024
Response from CHIBBGM on 20 May 2024
Dear Veronica,Thank you for such a wonderfiul review.We look forward to hosting your next stay.Sincerely,Dennis Igoe

10/10 Excellent

Adrianna

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel pool is nice. Front desk was super friendly I believe at night they might have security guard. He was super friendly, even made sure every time to greet excellent only thing is that in the middle of the night my room was so hot and the air was not working properly, but I did not feel like having to call anyone so I just dealt with it.
Stayed 1 night in Apr 2024
Response from CHIBBGM on 1 May 2024
Dear Adriana,That you so very much for a wonderful review.Sincerely,Dennis IgoeGeneral Manager

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Response from CHIBBGM on 1 May 2024
Dear Stepanie,Thank you for taking the time to write a review.We appreciate your feedback.Sincerely,Dennis IgoeGeneral Manager

8/10 Good

Kevaughn

Liked: Cleanliness
Good
Stayed 3 nights in Apr 2024
Response from CHIBBGM on 1 May 2024
Dear Kevaughn,Thank you for taking the time to write a review.We appreciate your feedback.Sincerely,Dennis IgoeGeneral Manager

6/10 Okay

Courtney

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
the breakfast there that I already paid for only had coffee and water and when we asked if they had juice or milk, they said we had to pay even more. Also, the shower was very small that it was hard to move around in without worrying about falling. But the staff was great.
Stayed 2 nights in Apr 2024
Response from CHIBBGM on 23 Apr 2024
Dear Courtney,Please accept my apologies for the inconveniences you experienced during your stay at the Holiday Inn & Suites Bolingbrook. We truly value your feedback. We would love another opportunity to make your next stay exceptional.Sincerely, Dennis IgoeGeneral Manager

10/10 Excellent

Richard, Tarrytown

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Safe and Quiet. Very good breakfast selection.
Stayed 2 nights in Apr 2024
Response from CHIBBGM on 19 Apr 2024
Dear Richard,Thank you very much for a wonderful review.We look forward to your return visit.Sincerely,Dennis IgoeGeneral Manager

8/10 Good

Xuan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Because by the freeway so it’s really convenient to go somewhere but a little noisy because that .
Stayed 3 nights in Apr 2024
Response from CHIBBGM on 13 Apr 2024
Dear Xuan,Thank you very much for choosing the Holiday Inn & Suites Bolingbrook.The next time you stay with us we will assign a room facing away form the highway.Sincerely,Dennis IgoeGeneral Manager

10/10 Excellent

Ashley

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from CHIBBGM on 10 Apr 2024
Thank you very much for Your comments. We gratly appreciate it.

6/10 Okay

Shamira

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Everyone was very nice . However I do feel like for $100 plus a night the carpet should be cleaned and the toilet shouldn’t stop up 3 times in 4 days . Also the room had to be changed upon arrival because we were placed in a room that was cleaned . Even going to the second one it was stocked . That’s an issue !
Stayed 4 nights in Apr 2024
Response from James on 8 Apr 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to ensure each stay is pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.

4/10 Poor

Pablo

Travelled with family
Disliked: Amenities
Rooms need to updated( rugs were stained, box springs had visible stains, lounge chair had a large stain) especially the bathrooms( caulking in shower showed wear and tear along with a little mold). They should offer Smart TV as other local hotels do.
Stayed 1 night in Mar 2024
Response from CHIBBGM on 2 Apr 2024
Dear Pablo,I am very sorry that your experience was not up to par.We strive to please each and every guest and hope that you will give us another opportunity.

8/10 Good

Britt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was older but clean. Gentleman at the front desk was very helpful while being extremely busy. Bar and restaurant needs to be open longer. Pool was ok, it seemed the water was pretty dirty, but a birthday party had just left when we got there.
Stayed 1 night in Mar 2024
Response from CHIBBGM on 2 Apr 2024
Dear Britt,Thank you for your feedback. I will work very hard on your suggestions to assure you a great stay the next time you choose the Holiday Inn & Suites Bolingbrook

2/10 Terrible

Cameron

Stayed 1 night in Mar 2024
Response from CHIBBGM on 16 Apr 2024
Dear Cameron,I am so very sorry that we did not meet your expectations during your stay here at the Holiday Inn & Suites Bolingbrook.I hope that you might give us another opportunity to correct any areas that we did not go above and beyond.Sincerely,Dennis IgoeGeneral Manager

8/10 Good

Raul

Stayed 1 night in Mar 2024
Response from CHIBBGM on 10 Apr 2024
Dear Raul,Thank you very much for leaving your comments. We greatly appreciate it.

8/10 Good

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in Mar 2024
Response from CHIBBGM on 18 Mar 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn & SuitesBolingbrook.I see that you rated us 4 of 5.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Dennis IgoeGeneral Manager

10/10 Excellent

Anay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CHIBBGM on 8 Mar 2024
Dear Anay,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Bolingbrook.We are so glad that you enjoyed your stay with and look forward to your return in the near future.

6/10 Okay

Angela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The white blankets had dark marks on them and then chair in the room had something spilled on it
Stayed 1 night in Feb 2024
Response from CHIBBGM on 8 Mar 2024
Dear AngelaThank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn BolingbrookI would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Ruslan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from CHIBBGM on 8 Mar 2024
Dear Ruslan,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Bolingbrook.We are so Glad you enjoyed your stay and look forward to you returning in the near future.

8/10 Good

Yang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facility, will stay again
Stayed 1 night in Feb 2024
Response from CHIBBGM on 8 Mar 2024
Dear Yang,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Bolingbrook.We are so Glad you enjoyed your stay and look forward to you returning in the near future.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from CHIBBGM on 8 Mar 2024
Dear Jessica,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Bolingbrook.We are so Glad you enjoyed your stay and look forward to you returning in the near future.

6/10 Okay

Raquel h

Stayed 1 night in Dec 2023
Response from CHIBBGM on 8 Mar 2024
Dear Raquel ,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn Bolingbrook.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Emari

Stayed 1 night in Dec 2023
Response from HIGM on 18 Jan 2024
Thank you for choosing the Holiday Inn & Suites Bolingbrook and for taking the time to provide feedback about your experience.

6/10 Okay

Danielle

Stayed 2 nights in Dec 2023
Response from HIGM on 18 Jan 2024
Thank you for choosing the Holiday Inn & Suites Bolingbrook and for taking the time to provide feedback about your experience at Holiday Inn Bolingbrook.

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people. Helpful when i couldn't get the tv to work correctly. Explained everything great whenever i had questions. Decorated nicely for the holidays. Right off the expressway. Quite alot of amenities vs others in the area.
Stayed 1 night in Dec 2023
Response from HIGM on 18 Jan 2024
Thank you for choosing the Holiday Inn & Suites Bolingbrook and for taking the time to provide feedback about your experience.

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HIGM on 18 Jan 2024
Thank you for choosing the Holiday Inn & Suites Bolingbrook and for taking the time to provide feedback about your experience.

8/10 Good

Fred

Stayed 1 night in Nov 2023
Response from HIGM on 18 Jan 2024
Thank you for choosing the Holiday Inn & Suites Bolingbrook and for taking the time to provide feedback about your experience at Holiday Inn Bolingbrook.

6/10 Okay

Courtney

Stayed 1 night in Nov 2023
Response from HIGM on 18 Jan 2024
Thank you for choosing the Holiday Inn & Suites Bolingbrook and for taking the time to provide feedback about your experience at Holiday Inn Bolingbrook. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

sydney

Stayed 1 night in Nov 2023
Response from HIGM on 18 Jan 2024
Thank you for choosing the Holiday Inn & Suites Bolingbrook and for taking the time to provide feedback about your experience at Holiday Inn Bolingbrook. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

8/10 Good

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs some updates but otherwise nice property.
Stayed 3 nights in Oct 2023

8/10 Good

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Michelle

Disliked: Staff & service
The location was great, manager needs a holiday as he was grumpy and when you order something sorry we have none of that.
Stayed 5 nights in Oct 2023

6/10 Okay

Michelle

Travelled with partner
Disliked: Staff & service
The location was good and the room and bed was good.
Stayed 4 nights in Oct 2023

6/10 Okay

Arturo

Travelled with partner
Liked: Cleanliness
I ask if my room can be cleaned by 1pm and they said ok. When i arrived around 2pm the room wasn't clean and i didnt have any clean towels.
Stayed 2 nights in Oct 2023

4/10 Poor

Terrell

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the price was a bit much for the quality of the room…
Stayed 1 night in Oct 2023

10/10 Excellent

Mohammed

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent 5stars
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jeffery, at the Front desk was very nice to me. I had a situation, my Mom is in the Nursing home, down the street and Jeffery was very kind to me. He was a good listener.
Stayed 2 nights in Sep 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a large, clean, comfortable room for a reasonable price. And I'm glad they had availability on short notice. Conveniently located to the south Chicago suburbs.
Stayed 1 night in Sep 2023

2/10 Terrible

Sharon D

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Karen

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice hotel.
Check in was very nice. Room was comfortable but the bathroom sink drained very slowly. There is a nice restaurant next door.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes very nice n friendly
Stayed 1 night in Sep 2023
Response from Mike M, General Manager on 6 Sept 2023
Thank you for the great review! We hope to see you again soon!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 1 night in Sep 2023
Response from Mike M, General Manager on 5 Sept 2023
Robert,Thank you for the great review! We hope to see you again soon!

8/10 Good

RHONDA

Liked: Room comfort
Stayed 2 nights in Aug 2023
Response from Mike M, General Manager on 21 Aug 2023
Rhonda,Thanks for the great rating. We hope to see you again soon!

8/10 Good

Patrica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! I would recommend to others.
Stayed 4 nights in Aug 2023
Response from Mike M, General Manager on 21 Aug 2023
Patrica,Thanks for the review! We hope to see you again soon!