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Reviews of Hilton Garden Inn Boca Raton

3 out of 5
Hilton Garden Inn Boca Raton
8201 Congress Ave, Boca Raton, FL

Reviews

8.0

Very good

Rating 10 - Excellent. 444 out of 1004 reviews" "
Rating 8 - Good. 286 out of 1004 reviews" "
Rating 6 - Okay. 128 out of 1004 reviews" "
Rating 4 - Poor. 66 out of 1004 reviews" "
Rating 2 - Terrible. 80 out of 1004 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Staff & service
Disliked: Amenities
The housekeeping service often does a half fast job. They do not wipe surfaces or vacuum every time they come to clean. There are questionable white stains all over the couches and a lot of the rooms smell like mildew . The front desk personnel are always very kind and accommodate the best they can. Especially Tia and David. However, Ahmed never knows what he’s doing and there is always an inadequacy during the check in process with him every time.
Stayed 2 nights in May 2024
Response from tia on 23 May 2024
-Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

10/10 Excellent

Kimberley

Travelled with partner
Liked: Cleanliness, amenities
Check In was easy, professional front desk, and a very clean room.
Stayed 1 night in May 2024
Response from Guyvanel - Assistant General Manager on 20 May 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

4/10 Poor

Gussie, Des Plaines

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that they cleaned your room every other day. What happened to a Daily clean? Are they short staffed? Also, when we first came into the room, the gel soap dispenser was empty. The room had been just cleaned and they did not fill up the dispenser? No hair dryer, I had to request one. Only 1 small bar of soap provided. I will not stay there again.
Stayed 4 nights in May 2024
Response from Guyvanel - Assistant General Manager on 20 May 2024
Thank you for your feedback, we really appreciate your time and choice to let us know about your experience, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

10/10 Excellent

joycelyn

Area and staff Quality want to be president
Stayed 2 nights in May 2024
Response from tia on 11 May 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

6/10 Okay

Oscar

Travelled with family
Liked: Staff & service, property conditions & facilities
Room had a terrible odor
Stayed 1 night in May 2024
Response from tia on 11 May 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, such as the situation, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in May 2024
Response from tia on 6 May 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Lourdes M.

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights. No complaints. Breakfast is not worth 17 dollars
Stayed 2 nights in Apr 2024
Response from tia on 5 May 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Elsie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from tia on 5 May 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

6/10 Okay

Michael

Stayed 2 nights in Apr 2024
Response from tia on 23 May 2024
-Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

6/10 Okay

jessica, west new york

Stayed 2 nights in Apr 2024
Response from tia on 2 May 2024
- Hello …... Thank you so much for your feedback, we apologize for any inconvenience during your stay, please let us know what we could have done better for a better score (5 out of 5 is the goal). We are looking forward to welcoming you back and taking better care of you. Once again thank you!

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The house keepers leave a filmy residue on the floors after cleaning and most of their couches have stains and surface residue stains that are disgusting and show me the couches are never steam cleaned. David And Tia at the front desk are the best help out of my experience staying here for a month but, the housekeeping services needs to do a much better job at cleaning floors and wiping surfaces . Two days ago I had service and they left both of the room’s night stands filthy with oil from the previous night’s food and also, there were sesame seeds all over them as well because they disregarded them entirely.
Stayed 1 night in Apr 2024
Response from tia on 29 Apr 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, such as the situation, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just feel that charging for breakfast means something special. Looked like a regular free breakfast to me.
Stayed 1 night in Apr 2024
Response from tia on 29 Apr 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, such as the situation, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

8/10 Good

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
TBH the breakfast was awful. Stale hard items and the fruit cocktail was old. The breakfast area( around the coffee) was dirty. The coffee was ok though . The bed linens were very clean but the bed frame was so dirty. Clean bathroom. Pool area is in the parking lot. More of a motel than a hotel and I have stayed in various Garden hiltons . This one good but not great. Very nice staff they were warm and welcoming.
Stayed 2 nights in Apr 2024
Response from tia on 27 Apr 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, such as the situation, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

2/10 Terrible

sara

Stayed 2 nights in Apr 2024
Response from tia on 12 May 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

8/10 Good

Michael

Stayed 3 nights in Apr 2024
Response from tia on 9 May 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

8/10 Good

Michael

Stayed 1 night in Apr 2024
Response from tia on 8 May 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

8/10 Good

Max M

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Guyvanel - Assistant General Manager on 17 Apr 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from tia on 13 Apr 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Krissy, Gilford

Liked: Cleanliness, staff & service, property conditions & facilities
Was a very nice hotel and great location
Stayed 1 night in Apr 2024
Response from tia on 12 Apr 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient service
Stayed 2 nights in Apr 2024
Response from Guyvanel on 10 Apr 2024
Thank you for staying with us and thank you for the feedback. We are looking forward to welcoming you back in the near future.

8/10 Good

ADRIANA

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guyvanel - Assistant General Manager on 9 Apr 2024
Thank you for choosing the Hilton Garden Inn Boca Raton and welcome to Boca Raton, we hope you enjoy your stay and let others know about your experience. Please let us know via Front desk if you have questions.

10/10 Excellent

Seth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little shop. Breakfast.
Stayed 1 night in Apr 2024
Response from tia on 8 Apr 2024
- Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Synovia

Liked: Cleanliness, staff & service, property conditions & facilities
This hotels in the perfect location staff was very friendly, The property was clean.
Stayed 1 night in Mar 2024
Response from Guyvanel - Assistant General Manager on 13 Mar 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

6/10 Okay

susan

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guyvanel - Assistant General Manager on 14 Mar 2024
Thank you so much for your feedback, we apologize for any inconvenience during your stay, please let us know what we could have done better for a better score (5 out of 5 is the goal). We are looking forward to welcoming you back and taking better care of you. Once again thank you!

8/10 Good

Mary S

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guyvanel - Assistant General Manager on 13 Mar 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

4/10 Poor

Sheri

They are supposed to clean the room every other day. Did not clean and I was told they would bring me the towels and sheets to do it myself. Called and complained and could never get anyone on phone for customer care to respond except to be transferred. no amenities what do so ever. No bottled water. Nothing in fridge. No safe. Not worth the money. Hilton honors did not help
Stayed 3 nights in Mar 2024
Response from Guyvanel - Assistant General Manager on 11 Mar 2024
Thank you for your feedback, we really appreciate your time and choice to let us know about your experience, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

10/10 Excellent

constance

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff outstanding... David at front desk Jack at the bar. So welcoming and personable!
Stayed 2 nights in Mar 2024
Response from tia on 4 Mar 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

6/10 Okay

Martin

Business traveller
Liked: Staff & service
Breakfast "buffet" choices were terrible. Literally insulting to ask that i pay an.extra $16. for such mediocrity. No fruit. Terrible bakery items. Fatty sausage and sad powdered scrambled eggs ? Most hotels give this kind of shabby bottom-of-thr-barrel basic breakfast for FREE.
Stayed 1 night in Feb 2024
Response from tia on 4 Mar 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

6/10 Okay

Rodney R.

Liked: Cleanliness, staff & service
No hot water first night stay.
Stayed 3 nights in Feb 2024
Response from Guyvanel - Assistant General Manager on 1 Mar 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, such as the hot water situation, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

8/10 Good

Marie, Polk city

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t care for the breakfast offered especially since it was $10.00 a piece for a continental choice. I thought it should have been included with the price of the room. For that reason alone we will not stay here again. The staff was very polite and accommodating.
Stayed 2 nights in Feb 2024
Response from tia on 26 Feb 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

10/10 Excellent

Marilou

Liked: Cleanliness, staff & service, property conditions & facilities
Just stayed for the night. I was happy to be able to check in an hour early.
Stayed 1 night in Feb 2024
Response from tia on 25 Feb 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

4/10 Poor

James

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I didn’t sleep. Loud bang in pipe behind wall. Had to try ear buds with music to drown it out. Was there one night and it was horrible.
Stayed 1 night in Feb 2024
Response from tia on 21 Feb 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

8/10 Good

Caryn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from tia on 21 Feb 2024
- Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from tia on 21 Feb 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Chanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from tia on 21 Feb 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location just a short hop off of I95 at Exit 50. The shower was rather weak though and seemed to cycle through from hot to more tepid water rather quickly, so that it required a lot of adjustments, even for a pretty brief shower. Pool area was nice and appreciated having hot tea/coffee available constantly.
Stayed 3 nights in Feb 2024
Response from tia on 18 Feb 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

6/10 Okay

Larissa

Travelled with family
Liked: Cleanliness, staff & service
The pool is not heated and no hot tub so absolutely no ability to use the pool in the winter months. The hotel is in the middle of highway no place to walk around. No nearby stores or restaurants.
Stayed 3 nights in Feb 2024
Response from tia on 18 Feb 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast is way over priced!!
Stayed 1 night in Feb 2024
Response from tia on 18 Feb 2024
.Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from tia on 7 Feb 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

8/10 Good

Katherine

Travelled with partner
Liked: Cleanliness, amenities
Pe
Stayed 2 nights in Feb 2024
Response from tia on 7 Feb 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Richy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Guyvanel - Assistant General Manager on 2 Feb 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel … loved it
Stayed 1 night in Dec 2023
Response from tia on 31 Jan 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

6/10 Okay

Michael P

Travelled with group
Pricey
Stayed 4 nights in Jan 2024
Response from tia on 31 Jan 2024
Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

2/10 Terrible

Jan

Stayed 5 nights in Jan 2024
Response from tia on 20 Mar 2024
- Hello Thank you so much for your feedback, we apologize for any inconvenience during your stay, please let us know what we could have done better for a better score (5 out of 5 is the goal). We are looking forward to welcoming you back and taking better care of you. Once again thank you!

6/10 Okay

Todd

Travelled with partner
Liked: Cleanliness, staff & service
Could use updating
Stayed 2 nights in Jan 2024
Response from tia on 29 Jan 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, the situation, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was delicious. The rooms are clean and nice
Stayed 1 night in Dec 2023
Response from tia on 28 Jan 2024
- Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

8/10 Good

Nyisha, Covington

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff was nice, comfortable bedding and quick response to a small issue we had with replacing the soap. Would give it 5 stars but there was a fire alarm that woke me out of my sleep and everybody had to vacate the premises and wait outside. Not sure what happened but after about 15 minutes or so they let us back in. Breakfast was not included and it was tough to find parking if you got back to the hotel after 9:00 p.m. I would definitely stay again!
Stayed 3 nights in Jan 2024
Response from tia on 25 Jan 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, such as the situation, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

8/10 Good

Luis T

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from tia on 22 Jan 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, such as the situation, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.

10/10 Excellent

Demitra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from tia on 22 Jan 2024
- Thank you for your feedback and thank you for choosing Hilton Garden Inn Boca Raton. We look forward to welcoming you back in the near future.

6/10 Okay

Alex

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from tia on 22 Jan 2024
Thank you for your feedback, we really appreciate your time and choice to let us know how we are doing, this is a very good opportunity for us to improve our service. We apologize for any inconvenience during your stay, such as the situation, we take your feedback very seriously. We look forward to welcoming you back and taking better care of you in the future.