Ratings based on 181 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
by A verified traveller from London
Short stay in the hotelPosted 08/10/2014
Location: Good location, close to town centre and bus stop.
I have expected higher standard as for 4* hotel. The furniture looked quite old and tired. The bathroom should be cleaner.
for Everyoneby A verified traveller from Cardiff
lovely hotel close to town centrePosted 29/09/2014
Pros: Everything,the whole experience was fantastic
Location: Close to town centre with lots of shops,pubs and restaurants
Beautiful,upstat hotel,friendly staff,very clean and very comfortable indeed.
by A verified traveller from manchester
Good position close to townPosted 19/09/2014
Cons: Bathroom and facility's
Bathroom needs overhaul. Towels located in wardrobe not very obvious.considering price not much in way of shower gell soaps,etc in room,good tea facility and nice buffet breakfast
by A verified traveller from South East UK
not good value for moneyPosted 18/09/2014
Location: NEC so said 10 to 15' away however on each of the journeys it took at least 40 minutes
stayed for business - checking in and out complicated and messy - had to repeat the requirement to put all expenses for three different rooms onto one bill several times - had to pay £700 instead of just taken a swipe of your card - when my colleagues checked in they had to also leave a swipe of their personal card although the company had already paid - rooms very disappointing for £140 per night - very old - some of the restaurant staff were very hard to communicate with ( although some were very nice food ok) . Check out again very messy and long - won't go back unless i have to.
for Everyoneby A verified traveller
Average hotelPosted 31/08/2014
On arrival I gave the room a once over. Room was in a generaly nice condition apart from the dust on the to lampshades by the bed and the lampshade on the table. Clearly they haven't been cleaned for a long period. Also the net curtain had a few rips. The lifts were out of order and I was given a room on the forth floor. Previous reviews stated this so I called before hand to make sure, I was told they were fixed. On check in I was told they would be fixed in a few days. After my 5day stay there was no iminante end to this as the lift looked like the work had just commenced. Walking up and down these stairs all day everyday for 5 days became a bit tiresome especially with a bad back.
by A verified traveller from England
There was hair in the bath and cobwebs around the bathroom window. The room heater was not blowing hot and none of the staff knew how to sort it. Two additional heaters had to be brought to the room. There was an offer to move us but as it was the last day, didn't see the point.
for Everyoneby A verified traveller
Nice hotel central to sollihullPosted 22/07/2014
Pros: Very central. Restaurant very nice. Also bar food good. Nice garden to sit out.
Location: Near sollihull town centre
Had a great time. Central to sollihull. Staff very friendly. Great facilities in the hotel.
for Business Travellersby Andrew from Southampton
Quality as alwaysPosted 09/07/2014 on Hotels.com
I have never had any complaints when I stay at this hotel.
for Business Travellersby Ayo
Posted 09/07/2014 on Hotels.com
by Brett from London
Cons: The rooms need to be refurbished and brought into line with the expections of a modern four star hotel, or rates should be adjusted downwards,
Location: No comment
This hotel is charging prices equivalent to a Marriott or Hiltion brand and has somehow achieved a four star rating. The resteraunt and bar is OK but the room I was allocated was nowhere near four star and was not value for money. The room was tired, very dated and has clearly not been refurbished for several years - yet I paid a premium for a double room. The air conditioning (once activated) was poor and every time I tried to speak to staff they could not hear me because of the telephone - the hotel system which did not work. I resorted to calling the hotel on my mobile to order room service. Clearly the hotel hosts a lot of conferences and training events, but for someone travelling alone on business this is a venue that should be avoided.