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Reviews of Superior Hotel

3 out of 5
Superior Hotel
Birmingham Road, Dudley, England

Reviews

6.4
Rating 10 - Excellent. 56 out of 385 reviews" "
Rating 8 - Good. 112 out of 385 reviews" "
Rating 6 - Okay. 100 out of 385 reviews" "
Rating 4 - Poor. 76 out of 385 reviews" "
Rating 2 - Terrible. 41 out of 385 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Bradley

Stayed 1 night in Dec 2021

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly Surprised
The hotel was good considering the price we payed, everyone we spoke to was friendly, and the room was ideal for ourselves and two dogs. We stayed 3 nights, and will use this hotel again.
Stayed 3 nights in Dec 2021

6/10 Okay

krzysztof

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower of water was very safety about quantities
Stayed 1 night in Dec 2021

6/10 Okay

Michael

Stayed 4 nights in Nov 2021

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekend break
we stayed at the superior hotel for a weekend break to catch up ith family . On arrival we needed to change room to a gound floor room due to problems I hve with stairs . The staff where very helpfull and gave us a ground floor room no problem.The hotel was clean and all staff where very help . There is a bus stop outside the hotel for easy of bus routes,and a kfc acroos the road.Dudley town centre is a five minute taxi ride or 15 minute walk. we enjoyed our stay and would reurn again.
Stayed 2 nights in Nov 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend break
Very handy location to local amenities and sites. Clean room and good customer service.
Stayed 1 night in Nov 2021

4/10 Poor

Ruth

Travelled with family
Disliked: Property conditions & facilities
Not over thrilled
The rooms are very dated, nothing like on the advertising pictures.we drove past it once thinking it was a derelict building and looked closed down. Entrance is not inviting and the rooms are less than basic to be honest.
Stayed 1 night in Nov 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Room comfortable however we had to ask for toiletries as there was only conditioner in the bathroom this was quickly rectified you could smell the room was freshly painted but there splatters of paint on the bathroom floor and carpet think the later should be renewed , staff were friendly
Stayed 1 night in Oct 2021
Response from Tom on 25 Oct 2021
Hi Peter, Thank you for your great review, we are aware there are areas of the rooms that need a touch up and we appreciate you bringing your points to our attention. Glad to hear overall you have enjoyed your stay and I hope we can welcome you back in the near future. Kind Regards Tom Webb Deputy GM

4/10 Poor

Conrad

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Tom on 25 Oct 2021
Hi Conrad, Sorry to see you haven't scored highly for your stay with us any feedback is always welcome. Many thanks Tom Webb Deputy GM

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021
Response from Tom on 25 Oct 2021
Thank you for your review, all feedback is always welcome. Kind Regards Tom Webb Deputy GM

10/10 Excellent

Heru

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Tom on 25 Oct 2021
Hi Heru, Thank you for a great score, were glad to hear you have enjoyed your stay, hopefully we can welcome you again. Many thanks Tom Webb Deputy GM

6/10 Okay

Barry

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021
Response from Tom on 25 Oct 2021
Hi Barry, Thank you for your score on your stay with us any feedback is always welcome. Many thanks Tom Webb Deputy GM

8/10 Good

Carys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Tom on 25 Oct 2021
Hi Carys, Thank you for your great score and were glad to hear you have enjoyed your stay all feedback is always welcome. Many thanks Tom Webb Deputy GM

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It’s cheap for a reason
Just a very unpleasant hotel. The hotel door had previously kicked in and can be seen by the bad repair. The carpets were dirty in the corridors and room. Locals we visited said about its reputation.
Stayed 1 night in Sep 2021

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, room comfort
Really good stay
Don't get the negative reviews, for the price we paid it was good. Was on the basic side, but everything worked, it's clean, comfortable, staff were helpful when I asked for more towels, no noise, slept really well. Lots around for food too.
Stayed 1 night in Sep 2021
Response from Tom on 25 Oct 2021
Hi Gareth, Thank you for your great scoring review, we really appreciate your feedback and were happy to see that we have ticked the right boxes for your stay. As new management we are working hard to try and provide our guests with the same points you have made, clean comfortable and friendly so its great to hear. Hopefully we can welcome you for another stay Kind Regards Tom Webb Deputy GM

4/10 Poor

Sidra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Tom on 25 Oct 2021
Hi Sidra, Sorry to see you haven't scored highly for your stay with us any feedback is always welcome. Many thanks Tom Webb Deputy GM

2/10 Terrible

Rasa

Travelled with family
Liked: Cleanliness, staff & service
People came back from a club or something and was playing loud music and banging the doors very loudly after 10, couldn’t fall asleep for a long time
Stayed 1 night in Aug 2021

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor - no - service
We didn’t stay. Very poor service, or no service, walked in and there was no one at front desk, had to wait in poorly decorated reception area with worn out furniture, hot drinks machine was out of order, had to contact front desk to use hot drinks machine which you couldn’t because there was no one available, had to ring the hotel on my mobile from reception to get someone’s attention, then they couldn’t find reservation and was told “you can give me a reservation number but it won’t mean anything to me”. Was given a key to a room which was also poorly decorated and in need of some tlc. The hallways stank of weed. We decided not to stay.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very run down, carpets were discusting
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was dirty, the sheets, water left in the shower etc
Stayed 1 night in Aug 2021

10/10 Excellent

Areej

Stayed 1 night in Aug 2021

2/10 Terrible

gavin

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not superior
Poor.if you like staying next to a racetrack or you like the smell of cannabis which people where smoking in a small yard behind reception then this is the place for you
Stayed 1 night in Aug 2021

10/10 Excellent

Aleena

Stayed 1 night in Jul 2021

10/10 Excellent

Louis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Manrika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2021

4/10 Poor

Joy

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Service is in the price
Stayed 3 nights in Jun 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
Very old fashioned and out dated decor. Doors left open along corridor where washing machine/dirty linen kept which I think should really be kept shut. Dirty towels in bathroom, bath had old water at the bottom of it. Felt bit unclean. Thankfully Tesco was close to get antibacterial wipes. On ground floor and window didn’t close properly. Thankfully only stayed the one night
Stayed 1 night in May 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2021

6/10 Okay

Elliot

Business traveller
Disliked: Cleanliness
ot great
The bar and resturant were closed during our stay , and i believe that they should invest in a new vacuum cleaner !
Stayed 1 night in Aug 2020

4/10 Poor

Lisa

Travelled with family
Disliked: Property conditions & facilities, room comfort
Hot Hot Hot
Hot Hot Hot & they had the heating on. Asked for a fan but was told he didn't know where they were. Ended up having to take my dog to a friend's house cause he was close to passing out and we brought us a fan from tescos which thankfully was just over the road from hotel
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

liridona

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Madhusudan

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service
Stayed 1 night in Aug 2019

2/10 Terrible

John

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
How has this place not been reported to authoritie
This holet is absolutely disgusting, the condition of the rooms is absolutely appalling, dirty towels, vomet stains on the floor, dirt everywhere
Vomet stains not even washed off
Dirt & dust everywhere
Towels
Stayed 1 night in Dec 2019

6/10 Okay

Janice

Travelled with group
we have been to this hotel before to visit the black country musem and other sites round.we fund the hotel ok forthe cost of the rooms .could do with a bit of a refurb to clean it up a bitas very out dated food should be available during lunch hours and the bar should be available to residents all day and not close to them at 10.30 pm ,we found this was the case for our 2 day stop over . Patrick the bar man gave us exceptional service and did his best to supply me with what was asked off him .job well done to you patrick
Stayed 1 night in Dec 2019

10/10 Excellent

Daniela Nicoleta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

Sherana

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The hotel was near for the venue we were visiting. The room we were given was dusty and carpet dirty the beds were clean. Asked for a change of room which they gave us a different one it was less dustier. The receptionist was a good help.
Stayed 1 night in Oct 2019

6/10 Okay

Kenneth

Travelled with group
Liked: Staff & service
Last minute family crisis
It was okay and a last minute booking.Staff were friendly and the room was clean.only negative comment was our room was next to a busy squeaky fire door. But all in all a pleasant stay.Thank you.
Stayed 2 nights in Oct 2019

6/10 Okay

Colin

Stayed 1 night in Oct 2019

2/10 Terrible

Ali

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service and place
waiting at reception for 20 min for someone to appear
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very good nite sleep apart from the wall paper been ripped the room but over all wouls recommend 100 % very pleasent stay
Stayed 1 night in Sep 2019

4/10 Poor

Mark

Stayed 2 nights in Sep 2019