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Reviews of Doubletree by Hilton Hotel Coventry

4 out of 5
Doubletree by Hilton Hotel Coventry
Paradise Way, Walsgrave Triangle, Coventry, England

Reviews

8.2

Very good

Rating 10 - Excellent. 454 out of 1001 reviews" "
Rating 8 - Good. 295 out of 1001 reviews" "
Rating 6 - Okay. 146 out of 1001 reviews" "
Rating 4 - Poor. 64 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hayley

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely and the staff are excellent
Stayed 1 night in May 2024
Response from wendy on 14 May 2024
Dear HayleyThankyou for the 5 out of 5 reviewWe hope to welcome you back in the futureKind Regards Wendy - Front Office manager

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet hotel with good quality and clean rooms, for a little getaway near London it was perfect. Staff were super nice too, 10/10 for service. Would stay again and planning too.
Stayed 2 nights in May 2024
Response from wendy on 13 May 2024
Dear Nick.Thankyou for the great review, We look forward to welcoming you back Kind Regards Wendy Front Office manager

6/10 Okay

Sibylle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We didn't like that the spa closed at 7pm. We didn't like that it costs extra to use which wasn't clear on the website. I think it outrageous that parking costs extra given the location. We liked the size of the room and having a bathtub. The beds were excellent and it was quiet. We gave the restaurant a miss after finding out that a wedding was taking place in that space. We were not made aware of that when we arrived.
Stayed 1 night in Apr 2024
Response from Kelly on 25 Apr 2024
Good morning Thank you for your review.We are sorry you were not happy with some parts of your stay. If you would like to contact the hotel we could discuss this further.Kind regards

6/10 Okay

Aisha

Travelled with group
Stay was fine. Bed wasn’t very comfortable to bed be very honest lead to having uneasy broken sleep because wasn’t comfortable. Breakfast on the day, was £18/£19 pound I beleive, but was an average breakfast and was not worth that price. Otherwise stay was fine. Stay were friendly.
Stayed 1 night in Apr 2024
Response from Kelly on 25 Apr 2024
Good morning Thank you for your review.We are sorry to hear you were not happy with some parts of your stay. If you would like to contact the hotel we could look into this for you.Kind regards

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely modern hotel. Staff extremely helpful. Bed was very comfortable and breakfast was excellent.
Stayed 1 night in Apr 2024
Response from wendy on 21 Apr 2024
Dear Carol, thankyou for your great review and the 5 out of 5, we hope to welcome you back in the futureKind RegardsWendy

10/10 Excellent

Barry

Travelled with family
Liked: Amenities
Excellent, friendly staff
Stayed 2 nights in Apr 2024
Response from wend on 14 Apr 2024
Thankyou for leaving us a 5 out of 5 we hope to welcome you back in the futureKind Regards Wendy Front office manager

10/10 Excellent

Sivashanthi

Stayed 1 night in Apr 2024
Response from wendy on 30 Apr 2024
Thankyou for the 5 out of 5 !We hope to welcome you back Kind Regards Wendy Front office manager

2/10 Terrible

Jenny

Travelled with partner
Liked: Property conditions & facilities
I didn’t like the fact that I was staying in the hotel and I had to pay for parking. In my opinion, parking should be free when you are paying for a stay. Secondly, the breakfast options were are very limited.
Stayed 3 nights in Mar 2024
Response from wendy on 8 Apr 2024
Dear Jenny, thankyou for your feedback with we have shared with our management team, we hope to have the opportunity to welcome you back on the future, Kind Regards DT Coventry team

2/10 Terrible

Uzeaf, Birmingham

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Kelly on 20 Mar 2024
Thank you for your review. We hope to welcome you back soon.

8/10 Good

Jess

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 1 night in Mar 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel great facilities friendl staff
Stayed 1 night in Mar 2024
Response from Kelly on 5 Mar 2024
Thank you for your review, we hope to welcome you back in the future.

10/10 Excellent

Pritesh

Stayed 1 night in Feb 2024
Response from Kelly on 28 Mar 2024
Thank you for review. We hope to welcome you back soon.Kind regards

8/10 Good

R S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family stay in Hilton Coventry
We stayed there for one night. The comfort and experience was exactly as I would expect for a Hilton hotel. The only small complaint I would have is that there was some noise from somewhere at one stage in the night.
Stayed 1 night in Feb 2024
Response from Kelly on 5 Mar 2024
Thank you for your review. We are glad to hear you were happy with your stay. We do apologise for the inconvenience the noise may have caused. We hope to welcome you back in the future.

10/10 Excellent

Emer

Stayed 1 night in Feb 2024
Response from Kelly on 20 Mar 2024
Thank you for your review. We hope to welcome you back soon.

8/10 Good

Colin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kelly on 20 Mar 2024
Thank you for your review. We hope to welcome you back soon.

2/10 Terrible

Jo

Stayed 1 night in Feb 2024
Response from Kelly on 5 Mar 2024
Thank you for your review. We hope to welcome you back in the future.

8/10 Good

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Great service all round. Could do with larger and more luxurious guest towels in the leisure club. However a great service, we had to leave 1 night early due to an illness and the duty manager refunded our second night which was greatly appreciated.
Stayed 2 nights in Feb 2024
Response from Kelly on 5 Mar 2024
Thank you for your review. We are glad you enjoyed your stay with us. We hope to welcome you back in the future.

10/10 Excellent

Chiron Health

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, second stay. Clean, comfortable. good for one night.
Stayed 1 night in Jan 2024
Response from Kelly on 5 Mar 2024
Thank you for your review. We hope to welcome you back in the future.

8/10 Good

Bhaviek

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Kelly on 5 Mar 2024
Thank you for your review. We hope to welcome you back in the future.

4/10 Poor

Suzanne

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Bed so noisy and creaky.. prevented us from hardly getting any sleep at all! The bed needs to Be binned asap!!
Stayed 1 night in Feb 2024
Response from Kelly on 5 Mar 2024
Thank you for your review. We are sorry to hear the bed was uncomfortable and kept you from sleeping we will pass this on to the appropriate department to look into.We hope to welcome you back in the future.

6/10 Okay

Almas

Business traveller
Liked: Room comfort
Seems rather dated, is in need of an uplift and modernisation
Stayed 1 night in Jan 2024
Response from Kelly on 5 Mar 2024
Thank you for your review. We hope to welcome you back in the future.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Kelly on 5 Mar 2024
Thank you for your review. We hope to welcome you back in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jan 2024
Response from Kelly on 5 Mar 2024
Thank you for your review. We hope to welcome you back in the future.

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Kelly on 5 Mar 2024
Thank you for your review. We hope to welcome you back in the future.

10/10 Excellent

Mrs P K

Stayed 1 night in Jan 2024
Response from Kelly on 5 Mar 2024
Thank you for your review. We hope to welcome you back in the future.

6/10 Okay

Ruth, Bradford

Liked: Cleanliness, staff & service
Noisy guests
Stayed 2 nights in Jan 2024
Response from Kelly on 20 Mar 2024
Thank you for your review. I am sorry to hear there were noisy guests during your stay with us. We hope this hasn't put you off staying with us in the future.

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame about the parking.
Nice hotel, but limited food in restaurant although food was nice. Clean hotel, friendly staff. Pity no free parking for hotel users.
Stayed 2 nights in Jan 2024

4/10 Poor

James

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Steve

Stayed 1 night in Jan 2024

6/10 Okay

Breandan

Stayed 4 nights in Nov 2023

8/10 Good

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & clean
We met up with family to exchange Christmas presents & catch up. The lounge was an excellent area for our 11 adults and 2 young children where we could enjoy our time without being disturbed. Staff were friendly & helpful and the hotel was clean and well-appointed. Our only problems were that our bed had one of those mattresses where the whole bed shakes if one person moves slightly, and the doors on neighbouring rooms seemed to be continually slamming at least until midnight. As a result, neither of us got much sleep.
Stayed 1 night in Dec 2023

6/10 Okay

Teri

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Beautiful on the outside. Dreadful on the inside
While the outside and the main foyer was absolutely beautiful and stunning. Id give it a 10/10 however the rooms were disappointing. Seemed a little run down. And the bed was awful felt like we were sleeping on concrete and it constantly creeked at the smallest of movement
Stayed 1 night in Dec 2023

10/10 Excellent

Dee

Stayed 2 nights in Dec 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Martyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Excellent. The receptionist Beverley was excellent.
Stayed 1 night in Dec 2023

2/10 Terrible

Davinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Lee

Stayed 1 night in Dec 2023

8/10 Good

Almas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

DAVID

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was really nice
Stayed 1 night in Dec 2023

4/10 Poor

Ohemaah Anita

Disliked: Cleanliness, staff & service, property conditions & facilities
There’s a new construction going on at the third floor the noise were too much
Stayed 1 night in Dec 2023

6/10 Okay

Siobhan

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Bolarinwa

Travelled with group
Liked: Amenities
The meal is too pricey and quantity was ridiculously little. Not many food options and didn't have a good kitchen experience during lunch. Our number wasn't adequately catered for
Stayed 1 night in Nov 2023

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Nov 2023

8/10 Good

Jane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, friendly and professional staff, room very nice. Would definitely stay again.
Stayed 1 night in Nov 2023

2/10 Terrible

Ann

Stayed 1 night in Nov 2023

8/10 Good

Jack

Liked: Cleanliness, property conditions & facilities, room comfort
Cough Reception 👎
Receptionist “Dora” had a coughing fit in front of me, I gave her some time to go have some water but she continued to cough in front of me, including all over my credit card. At the end when I asked politely if I could anti bac my card, she looked shocked and tried to tell me it was “allergies” I reminded her of the worry of covid and she swiped my card and proceeded to go wipe my card whilst making comments to a colleague. I thanked her but it left me feeling annoyed and frustrated. The rest of the stay was excellent.
Stayed 1 night in Nov 2023

6/10 Okay

Nisha

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Okasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beverly on reception was amazing!
Stayed 1 night in Nov 2023

10/10 Excellent

Geoffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023