All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
To be perfectly frank, I believe the cleaners stole our debits cards while we were downstairs at breakfast. The shower also had peeling paint or something and wouldn’t drain
Brenden
Stayed 2 nights in May 2024
Response from Jean on 13 May 2024
Thank you for your feedback about your recent stay with us. I am sorry to hear your stay wasn't up to our standards. All accusations against my staff will be investigated, this is not something we take lightly. The tubs are chipping paint, we had them all painted and this is the result that is happening. We do have arrangements for the company to come back and fix the problem. Again, I do apologize for the problems during your stay.
6/10 Okay
Breanna
Travelled with family and small children, Travelled with group
I can’t complain due to the price. The room was not too clean. The fridge leaked and barely kept our food clean. We were only there for two nights and it was close by our area, so I can’t complain.
Breanna
Stayed 2 nights in May 2024
Response from jean on 11 May 2024
Thank you for taking the time to share your feedback regarding your stay at our property. I sincerely apologize that the cleanliness standards were not up to standards. There is never an excuse for providing anything less than great service. All claims against this property will be further investigated and corrected where necessary.
This hotel is run down and very outdated. The hallways were filthy. The only good thing was the very kind person who checked me in.
DeAnna
Stayed 1 night in Apr 2024
Response from Nicole on 26 Apr 2024
Thank you for your feedback we appreciate your business and your concerns have been noted and will be addressed. We hope in the future we can provide you with a better experience.
8/10 Good
Brian
Travelled with family
21 Apr 2024
Liked: Cleanliness, staff & service, amenities
Shower pull would not close all the way to allow full water pressure to the shower head.
Brian
Stayed 1 night in Apr 2024
Response from Mandi on 21 Apr 2024
Thank you very much for the review and rating, and for letting us know about the issue so we can get it fixed. We look forward to having you stay with us again in the future!Mandi
6/10 Okay
Steve, Eaton Rapids
Travelled with family
16 Apr 2024
Disliked: Property conditions & facilities
The room that I got the bathtub's paint started to peel off when showering. It clogged the drain and was slowly going down. Never seen that before.
Steve
Stayed 1 night in Mar 2024
Response from Mandi on 16 Apr 2024
Thank you so much for the review, we are definitely getting the tubs taken care of soon! We hope to have you stay with us again in the future!Mandi
The address is listed as "9235 E Birch Run Rd, Birch Run," in the Expedia booking. This took us to a "farmers" field on the version of Google maps that we are using on the phone. Worked fine if you put Americas Best Value Inn Birch Run. The front desk clerk was wonderful - there is a "spa" or "hot tub" which was great after a long days' drive. Room was quite comfortable. Breakfast as sufficient - not gourmet, but what we needed. We will stay here again when we go to Frankenmuth
Norm
Stayed 1 night in Apr 2024
Response from Mandi on 15 Apr 2024
Thank you very much for the review, rating, and kind words! We look forward to having you stay with us again in the future!Mandi
Comfy beds, cheap price for area, chipped paint in tub, tv remote didnt work.
charlton
Stayed 1 night in Apr 2024
Response from Mandi on 7 Apr 2024
Thank you very much for your review, and for letting us know about the issues, we appreciate your time and you staying with us! We look forward to having you stay with us again in the future!Mandi
6/10 Okay
Nick
Travelled with family
7 Apr 2024
Liked: Staff & service
Good location
Nick
Stayed 1 night in Apr 2024
Response from Mandi on 7 Apr 2024
Thank you very much for your review! We look forward to having you stay with us again in the future!Mandi
8/10 Good
Jim
6 Apr 2024
Liked: Staff & service
Jim
Stayed 2 nights in Apr 2024
Response from Mandi on 7 Apr 2024
Thank you very much for your review! We look forward to having you stay with us again in the future!Mandi
Thank you very much for the review and rating! We look forward to having you again in the future!Mandi
6/10 Okay
Crystal, Caro
1 Apr 2024
Liked: Staff & service
It was as soon as u get in to Birch Run
Crystal
Stayed 3 nights in Mar 2024
Response from Mandi on 2 Apr 2024
Thank you for the review and for staying with us! We look forward to having you again in the future!Mandi
8/10 Good
AIMEE
Travelled with family, Travelled with pets
1 Apr 2024
Liked: Cleanliness
Only downfall is the hot tub being down again this stay.
AIMEE
Stayed 2 nights in Mar 2024
Response from Mandi on 2 Apr 2024
Sorry about that, we are working on it this week still! Thank you so much for the review though, and hope to have you stay again with us in the future!Mandi
Checked in to find out the hot tub was down, walked into our room and it smelled like weed. Floors were dirty/sticky, mirrors were streaky, overall not the cleanest. Breakfast options not great. You get what ya pay for…
Shianna
Stayed 1 night in Mar 2024
Response from Mandi on 2 Apr 2024
Hi, I'm so sorry to hear this! Please know all concerns wil be addressed, and we do thank you for staying and your review. We also hope to have you back at a future date, thank you again!Mandi
Thank you very much for the rating! We look forward to having you stay with us again in the future, and always feel free to contact us with anything you may need before, during, or after your stay!Mandi
Great value for our needs. Yes it was not a high end hotel stay, but we needed something just to spend the night, etc... Breakfast is included, has the basics, waffle maker, coffee, juice, toast... a few dents in the furniture, but for the price, DEFINITELY RECOMMEND! PS: Staff was amazing, courteous, helpfull!
Todd
Stayed 2 nights in Mar 2024
Response from Mandi, Assistant GM on 20 Mar 2024
Thank you very much for your review! We're glad you enjoyed your stay, and we of course look forward to having you again in the future! MandiP.S.. extra thanks for the comment about our staff :)
Thank you very much for the review! We look forward to having you stay again in the future! Mandi
8/10 Good
Tianna
Travelled with family
9 Mar 2024
Liked: Cleanliness, staff & service
Great overall stay! Clean, easy, very affordable. Great for an overnight pit stop, right off the highway. Only thing that concerned me was the fact that the side door (additional entry/exit) did not lock.
Tianna
Stayed 1 night in Mar 2024
Response from Mandi on 18 Mar 2024
Thank you very much for the review! We look forward to having you stay again in the future! Mandi
Nice and clean. In and out. No problems! Would stay again.
Shu-Ling
Stayed 3 nights in Mar 2024
Response from Mandi, Assistant GM on 8 Mar 2024
Thank you so much for your review and kind words! We really value our hotel and staff, and of course our guests! We look forward to having you stay again with us in the future!Mandi
6/10 Okay
Angie
Travelled with family
7 Mar 2024
Liked: Staff & service, amenities
The cleanliness of the property left a little to be desired, but overall our stay was good.
Some updates, front desk friendly. Side doors to go outside are never locked. Flimsy locks on hotel room doors, our recliner in suit was completely destroyed and they didn’t seem to care they we could not use it.we paid the extra for the suit due to it having a recliner because of my bad back. Was kept up until 1am with little kids jumping off their beds and running around in their room above us called front desk didn’t seem to help. We were woken up at 6:13 am to the kids in room upstairs jumping around again. I don’t think they slept! Complained to front desk and they didn’t seem to care. Almost wondered if those people were living there. They are pet friendly which was fantastic and our room was very big.
Melissa
Stayed 1 night in Feb 2024
Response from Mandi on 27 Feb 2024
Thank you very much for your review, and for your honest feedback. We'll absolutely be looking into all concerns you've mentioned here... and I'm very sorry it seemed like our front desk staff wasn't concerned, I promise we do care! I hope we can accommodate you better in the future! Mandi
Staff was wonderful and so was the price. There were a few hairs in our bedsheets. The curtains didn't block out the streetlight unfortunately.
Breakfast could use some more hot options and the coffee wasn't good.
Danielle
Stayed 1 night in Feb 2024
Response from Mandi on 27 Feb 2024
Thank you for your review, we will definitely be looking into everything listed here! We appreciate your honesty and hope to have you join us again in the future!Mandi
6/10 Okay
Robert
12 Feb 2024
Liked: Staff & service
Robert
Stayed 1 night in Feb 2024
Response from Mandi on 22 Feb 2024
Thank you for the review, and for staying with us! We look forward to having you again in the future!Mandi
Was a little upset about the hot tub not working. Was really looking forward to relaxing in it.
AIMEE
Stayed 2 nights in Feb 2024
Response from Mandi on 5 Feb 2024
Hi Aimee, thank you for the review and for staying with us, despite our hot tub being unavailable... we do apologize, and hope to have it back up and running soon! We look forward to having you stay again in the future!Mandi
The staff member that checked us in wonderfully nice! Super convenient spot for us to stay with going to birch run and Frankenmuth. We will stay again!
Ashleigh
Stayed 1 night in Jan 2024
Response from Mandi on 29 Jan 2024
Thank you so much for the kind words... I'll be sure to let Kristen know, as she checked you in :) We look forward to your future stays with us! Mandi
Every thing was good except the hot tub. I have a bad back and look forward to sitting in a hot tub and I never book with out one, very disappointed.
Karen
Stayed 1 night in Jan 2024
Response from Mandi on 26 Jan 2024
Thank you very much for staying, and for the review. I completely understand the disappointment regarding our hot tub being closed while you were here, and do apologize. Hopefully you were able to take advantage of our sauna during your stay, though! I invite you to come back to see us again in the future!Mandi
The stay was amazing the only complaint was the bed was very squeaky but very comfortable! Also a lot of light came through the top of the window all night. Beth in the breakfast room was very helpful and kind! So was everyone else that was working!
Ian
Stayed 1 night in Jan 2024
Response from Mandi on 22 Jan 2024
Thank you for your review and letting us know, we are addressing both issues... And I'll be sure to let Bev know you were happy with her service!We look forward to having you again!Mandi
Tub was peeling. Toliet had black mold ring around the rim at waterline. The hot tub was closed due to maintenance. For $300 for 2 nights we will be staying else where next time. Have stayed at this hotel before and we didn’t have issues.
Tara
Stayed 2 nights in Jan 2024
Response from Jean on 15 Jan 2024
Dear Tara,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Thank you for the feedback about your recent stay. We are happy to hear you enjoyed your time with us. We look forward to having you stay again.
6/10 Okay
Vince
Travelled with partner
8 Jan 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The breakfast was good and the sheets were clean. The headboard had some substances on it. Unknown as to what... there was a fair amount of bugs and spiders in hallways and around the room.(i didnt mind but my spouse didnt like it) the hot tub was mysteriously down even tho it looks like it was working fine. And it might not be their fault. But i had a dog pee on my vehicle many times. Maybe something could be changed there. Orher than that the first lady i had was great. But my check out lady wasnt so joyful. We had made a coffee and it had leaked a little. And there was no want in her heart to help us with proper equipment. So we found crappy paper towels and took care of it ourselves. I probably would not spend money here again. Thank you!
Vince
Stayed 1 night in Jan 2024
Response from jean on 9 Jan 2024
Thank you for taking the time to share your feedback regarding your stay at our property. I sincerely apologize for any inconvenience you felt you experienced with us. There is never an excuse for providing anything less than great service. The hot tub is down due to the heater not working. All claims against this property will be further investigated and corrected where necessary.
10/10 Excellent
Karolina
7 Jan 2024
Karolina
Stayed 1 night in Jan 2024
Response from Jean on 9 Jan 2024
Thank you for you 5 star review. We are glad you enjoyed your stay with us. We hope to have you stay again.
The hotel is clean, beds are very comfortable and staff is friendly. The only issue I have is how other guests were very loud until way past midnight making it very difficult to sleep.
Stephanie
Stayed 1 night in Dec 2023
Response from Jean on 8 Jan 2024
Thank you for taking the time to share your feedback. It is feedback like this that we learn from and use to improve. We look forward to having you to stay with us again.
8/10 Good
Margaret
Travelled with group
31 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Margaret
Stayed 1 night in Dec 2023
Response from Jean on 4 Jan 2024
Thank you for your feedback. We are glad your stay was good and hope to have you stay again.
We had booked and paid for another hotel, when we arrived we make the decision not stay it was being used as an apartment building discussing place. We were glad to arrive at your hotel and find just what we expected a hotel to be. Thank you!
Neal
Stayed 1 night in Dec 2023
Response from Jean on 4 Jan 2024
Thank you for taking the time to give us your feedback. We do our best to read every message. It is always rewarding to our team here at Americas Best Value Inn & Suites of Birch Run to know we've made our guests' stay very special. We appreciate your business and we look forward to serving you again!
10/10 Excellent
Anna
Travelled with family
30 Dec 2023
Liked: Cleanliness, staff & service
Anna
Stayed 2 nights in Dec 2023
Response from Jean on 4 Jan 2024
Thank you for your feedback. We are glad your stay was good and hope to have you stay again