Front of property - evening/night
Check availability

Reviews of Hollywood Casino Gulf Coast

3.5 out of 5
Hollywood Casino Gulf Coast
711 Hollywood Blvd, Bay St Louis, MS

Reviews

8.0

Very good

Rating 10 - Excellent. 449 out of 1000 reviews" "
Rating 8 - Good. 244 out of 1000 reviews" "
Rating 6 - Okay. 141 out of 1000 reviews" "
Rating 4 - Poor. 104 out of 1000 reviews" "
Rating 2 - Terrible. 62 out of 1000 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

cedrica

Travelled with family
In room 1114,April 1,remote control was dirty,housekeeping replaced it which was good,the ice machine was not working and now trying to call customer service to see if I was charged twice but I can't get in contact with the right people once Im transferred from reservations,the phone just rings,their also doing construction work
Stayed 1 night in Apr 2024

4/10 Poor

Morris

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Staff had a smug/ abrasive attitude. Every employee we came across. Only one smile from an employee and that was when we were checking out. Room had various stains on the chairs and couch. Obvious vomit and other bodily excretions. There were nut shells on the side of the bed and under the curtains. I doubt the room was vacuumed. Even though it was a smoking room the room smelled ok. I’ll give them that. I was nervous when I saw the stains because they took a $112 security deposit for a $77 night stay. Was relieved when I got $98 of it back a few days later. Them taking the security deposit turned me off from gambling there. (Was expecting to pay under 100’dollars for the room not 200) The abrasive employees led us to eat off property on the way to island view casino to gamble a little. Expected to pay $77 for a room not $91. Was out $200 dollars for the night didn’t get $98 of the deposit back until after we checked out a few days later. (Again went back to island view to gamble again when we got the deposit back. If yall wouldn’t have taken the deposit I would’ve gambled there.) So I recommend island view casino over this place. Better budget place is treasure bay. They’re a tad dodgy at treasure bay but at least they’re nice and clean. I moved to the coast a few years back. I’ve stayed at and or gambled at almost every casino on the coast. This was the first place I didn’t feel wanted and felt like I had my integrity questioned.
Stayed 1 night in Mar 2024

6/10 Okay

Lindsay

Travelled with group
Disliked: Amenities
Allowing smoking has ruined the casino.
Stayed 2 nights in Mar 2024

10/10 Excellent

Barbara

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was clean but old and needed a paint job. Bathroom was old and extremely dated. Drawers in the chests kept flying open by themselves. It was a nice view of the back bay.
Stayed 1 night in Mar 2024

8/10 Good

keith

Stayed 1 night in Mar 2024

8/10 Good

Patrick

Travelled with family
Liked: Staff & service
The casino seemed old and unkept. The hot water in the room’s was way too hot. It actually steamed when it came out. I’d be surprised if you don’t get sued over scalding someone if you don’t correct the temperature.
Stayed 1 night in Mar 2024

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was always clean and smelled so good. We booked a room on the smoking floor and the breezeway and halls never even had an odor
Stayed 3 nights in Jan 2024

10/10 Excellent

Regina

Liked: Amenities
Everything was amazing
Stayed 2 nights in Mar 2024

2/10 Terrible

Carla

Stayed 1 night in Mar 2024

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
They were doing some construction inside the front enterance so you had to walk around all the workers and equipment. Had some cleaniness and maintence issues. Let the front desk girl know and she didnt seem fazed by what i mentioned to her. Safety was the security lock was broken, stains on floor (red) food some unknown object on floor i wasnt touching and some type of blood or something on sheer curtains. Didnt see some of the stuff until we checked out as we we not in room much. The ac was turned way down (65) and still felt very warm in the room. For the price it would have been worth paying if the room wasnt as bad.
Stayed 2 nights in Mar 2024

8/10 Good

Nicholas

Stayed 1 night in Feb 2024

8/10 Good

Harley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room very nice however the bed was not very comfortable. The casino had lots of fun games that we enjoyed.

4/10 Poor

mario

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelt like smoke and carpet very dirty. Water was boiling hot.
Stayed 1 night in Feb 2024

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun place good food
Stayed 1 night in Feb 2024

10/10 Excellent

Roxi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

nancy, St Petersburg

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is absolutely no customer service at this hotel. The coffee shop staff are unable to make a decent cup of coffee and do not apologize for this. Instead, they think it is funny to tell their customers to there is no half and half for their Starbucks coffee which was so strong and thick that I couldn’t drink it. They couldn’t make change for $100 bill. This is a casino! I couldn’t charge it to my room as I needed an ID? Most hotels verify by checking name to room number. They wouldn’t or couldn’t do that. Also my bedsheets had an orange stain on them and I had to strip my bed late at night. This just isn’t a nice place to stay in Gulfport.
Stayed 1 night in Feb 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service
It was perfect for an overnight getaway. There is some construction going on but it doesn't really interfere with anything
Stayed 1 night in Feb 2024

6/10 Okay

David

Outdated and limited restaurant choices during the week.
Stayed 1 night in Feb 2024

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and buffet is excellent
Stayed 1 night in Feb 2024

10/10 Excellent

Kendra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and staff !
Stayed 1 night in Feb 2024

10/10 Excellent

Terrance

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I dont like the smoking
Stayed 1 night in Feb 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Although the entrance is being renovated, it was an easy check-in and out with very friendly staff, clean room and great view of the river.
Stayed 1 night in Feb 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good rooms and quiet despite eing a casino. On going construction is mildly disruptive
Stayed 1 night in Feb 2024

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Feb 2024

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 1 night in Feb 2024

10/10 Excellent

Hampden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Margo

Travelled with partner
Disliked: Staff & service
Some associate had a key and walked right into my room in the early morning hours and scared me to death!! Why, he had a access key is beyond me! I will not stay in the hotel ever again !! I was afraid for my life and safety
Stayed 1 night in Feb 2024

8/10 Good

Kristy

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Need some upgrades in rooms. Particular bathtub had rust areas
Stayed 1 night in Feb 2024

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Sofya

Liked: Cleanliness
Overall an ok hotel, but very outdated .
Stayed 1 night in Jan 2024

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Shannon

Stayed 1 night in Jan 2024

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cross country hotel stays
Everything has been very clean. We feel the best hotel that we stayed in was the Drury hotel. We were not happy about the hotels that had unknown pet fees. Some hotels didn’t charge for pets.
Stayed 1 night in Jan 2024

6/10 Okay

Elizabeth

The area for beach going and the town of Bay St. Louis is nice. The Casino itself is seemingly sad and neglected. It needs a facelift.
Stayed 1 night in Dec 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Maggie, at the check in counter was Awesome. Answered the questions i presented to her. There was construction going on replacing carpet and grouting tile but never slowed anyone down. They had it roped off in a very convenient way. Awesome place and we will be back. Thanks for asking my opinion Ray Rutland
Stayed 1 night in Dec 2023

6/10 Okay

Scotty

A two night stay
Hotel is undergoing some renovations. Rooms could use some updating, furniture is old and worn. Stingy with coffee packets. There is no refrigerator in the room, which was disappointing. There was only one bar open. Prices were not consistent, ranging $4.00 a glass of wine, and the next night $8.00 for the same glass. Parking is convenient, with plenty of space. Places to eat were limited.
Stayed 2 nights in Dec 2023

8/10 Good

Jurdy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Under renovation. Still charging a resort fee when pool etc closed
Stayed 1 night in Dec 2023

10/10 Excellent

Rochelle-Brent

Stayed 1 night in Dec 2023

10/10 Excellent

Timothy

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023

4/10 Poor

Tara

Great if your a gambler. Not great for families
Stayed 1 night in Oct 2023

10/10 Excellent

Samuel

Travelled with partner
Liked: Amenities
Thank you very much
Stayed 1 night in Dec 2023

6/10 Okay

Scotty

Nice stay, at a reasonable rate.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tommy

Stayed 1 night in Nov 2023

8/10 Good

Woody

Liked: Amenities
Stayed 1 night in Nov 2023

6/10 Okay

ray

Stayed 3 nights in Nov 2023