Premium Room, 1 Queen Bed, Accessible | Private kitchen

Reviews of InTown Suites Extended Stay Gulfport MS

2 out of 5

Reviews

5.4
Rating 10 - Excellent. 102 out of 815 reviews" "
Rating 8 - Good. 143 out of 815 reviews" "
Rating 6 - Okay. 161 out of 815 reviews" "
Rating 4 - Poor. 160 out of 815 reviews" "
Rating 2 - Terrible. 249 out of 815 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Gerson

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The beds are complete disgust. The rooms are not as they look in the photos, the mattresses are completely damaged and the customer service is terrible.
Stayed 7 nights in Oct 2023

6/10 Okay

SENEQUIA

Business traveller
Stayed 7 nights in Sep 2023

2/10 Terrible

Charlene

Disliked: Cleanliness, property conditions & facilities
I liked that they were kind enough to let me pick my room since they only had 2 available. The room we ended up chosing however needed the shower to be fixed and we decided to end our stay the day after even if we booked for a whole week. Keep in mind it wasn't refundable so we definitely lost more than 200 bucks. But the condition of the room was definitely not something we wanted to be in, we ended up booking an airbnb near by.
Stayed 8 nights in Aug 2023

2/10 Terrible

Shawn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
Worst hotel ever. I have booked here twice. First time we get there at 6:45, checkin was at 3 and the manger tells me we missed our check in and canceled our room after drive 13 hours. Second time I send an employee to stay there and she refuses to check him in because they don’t have a room yet took my $.
Stayed 7 nights in Jul 2023

2/10 Terrible

james

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2022

2/10 Terrible

Stephanie

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in May 2022

4/10 Poor

Daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2022

8/10 Good

Shannon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2022

2/10 Terrible

Cheoka

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Mar 2022

4/10 Poor

Whitney

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 13 nights in Feb 2022

4/10 Poor

mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As the old saying goes, it is dirt cheap. The microwaves do not have the carousel. Only cold water in the kitchen and hot water in the bathroom lavatory. There are furnitures and cabinets but they are closed. Carpets are worn out. Bed bugs on beds and carpets. And lastly the staff lack the southern hospitable personality as it is so hard to get some cleaning done because with this price it seems as if they think this is the only thing you could afford. Not everyone who sees the place stay. There are much more who looked for other places as one could really get sick being in this place. Its funny because instead of treating their guests as their means of livelihood and their job security they treat you with contempt, just like in this coronavirus situation, they think all of them are ok and you are the only one sick requiring you to wear mask while they dont.
Stayed 7 nights in Jan 2022

4/10 Poor

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife stayed for 17 days when they check us we was supposed to pay $700 we paid 669. We went down to pay for another week on 16th and we found out they messed up and we had to pay $8 more. Plus the hole time we was there we told them 2 times that our freezer wasn't working and our key to our door didn't work so one of us had to stay in the room so the other one could get back in, they know about it when we went to check the room and still put us in that room. Then within the first week we was there staff keep harassing us saying we was being loud. We will NEVER stay there again.
Stayed 16 nights in Dec 2021

2/10 Terrible

Tiffany

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The Linens were nasty. The in wall unit was leaking on the nasty carpet which added to the smoke smell in the room.
Stayed 7 nights in Sep 2021

2/10 Terrible

Alphonse

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I ever stayed at, the room wasn’t clean they had a leak in the room the tub was filthy.
Stayed 7 nights in Sep 2021

2/10 Terrible

Jessica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Sep 2021

2/10 Terrible

Evan

Business traveller
Disliked: Staff & service
Stayed 7 nights in Sep 2021

2/10 Terrible

Rodney

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The front office person was very professional. The room was very ,well the carpet, was very dirty. I mean my socks were completely dirty after walking around on it. I dont normally give bad reviews, but this I couldn't pass up.
Stayed 8 nights in Sep 2021

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 28 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service
The rooms are disgusting, the whole room smells like urine (takes your breath away instantly). The office makes everyone stand outside in the heat and it takes forever to even check in. I didnt stay there because of the smell and the security tells me its not safe.
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 7 nights in Jul 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
The room was nasty, but it was 33.44 a night. And they only have 1 to of toilet paper and 1 towel in the room. You don't get housekeeping, towels, or toilet paper for your entire stay, which was 10 days. So,i had to go buy stuff to clean the room, towels, and toilet paper.
Stayed 10 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 7 nights in Jun 2021

2/10 Terrible

Giacomo

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2020

6/10 Okay

Rebecca

Liked: Room comfort
Disliked: Staff & service
Stayed 7 nights in Dec 2019

8/10 Good

Giacomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a clean room, like cooking my own food, the room was comfortable.
Stayed 7 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I will not stay here again. To much going on. People out all night. Noise all night. They will not clean your room even if u ask.
Stayed 7 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they do not provide room maid service so no clean towels in 5 days or garbage emptied only one roll of tolleit paper given then you must go out and buy your own we thought it was a regular hotel and they would not refund our deposit was dumpy
Stayed 5 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Too many drug users in the property. Terrible smell of weed. Room was dirty when I check in. I had to get Air Freshner from Walmart.
Stayed 9 nights in Oct 2019

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unacceptable and poor management
Room was not maintained. Furniture was broken and kitchen and bathrooms countertop has excess dietoration. Old bedding.
Stayed 2 nights in Jul 2019

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Angela

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

2/10 Terrible

Jade M

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Drug trafficking and police raid
Upon check-in they had an elevator not working and they wanted to put us on the third floor with a disabled spouse. They have nothing else for us and we watch drug users trafficking on the first and second floor. Drug trafficking right in front of us. And we stayed at Comfort Suites across the way because they refused to give us accommodations for disabled person. 11 p.m. that night we were observing this hotel from across the street at Comfort Suites and saw 11 Gulfport PD do a raid at that hotel and Arrested drug traffickers. Matter of fact I videotaped it on my phone. The office manager named James refused to give us a refund of the $65 at that hotel we did not stay at that hotel.
Stayed 1 night in Jul 2019

8/10 Good

Kermit

Liked: Cleanliness, staff & service
No pool,and room that i had was damaged from prior users.
Stayed 2 nights in Jun 2019

4/10 Poor

Kim

Travelled with family
Disliked: Staff & service, property conditions & facilities
The service was horrible they wouldn’t give extra towels no room service you had to wash your towels an bedding look like crackheads walking at all time of the night dirty sticky floors an rooms stunk horrible
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jun 2019

2/10 Terrible

Quinese

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible! Don’t stay here!!!!!!
Terrible. They had rats and they didn’t come to get clean linen at all.
Stayed 10 nights in May 2019

2/10 Terrible

Bernard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Check in Procedure.
I could not check-in because they have stupid hours and close the office at 10:00 pm. They are located in a resort area and the majority of the hotels have 24 hour check-in. Hotel web site did not mention the early office closings. They close at 9:oo pm on weekdays. If you are traveling and make a reservation you better make sure you arrive early. They also charge you a no show.
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY DISSATISFIED
The room was filthy & the floor had not been mopped hence the pic I posted from walking barefoot from the bathroom to the bed 2 or 3 times! I was not aware until check-in we could not get extra pillows that I needed for my back which caused me to wake up the next morning in pain! You have to wash your own towels which we did not have time to do! Will never stay here again!
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really didn’t like nothing bout it .its really a DRUG ZONE
Stayed 2 nights in May 2019

2/10 Terrible

DIANE

Disliked: Cleanliness, property conditions & facilities, room comfort
NO FRILLS
NO POTS AND PANS. ONLY 1 ROLL OF TOILET PAPER AND 1 TRASH BAG. ROOM WAS DIRTY WHEN WE ARRIVED. IT HAD TO BE CLEANED AGAIN. FRONT DESK WAS PLEASANT.
Stayed 10 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where do i start, well when we got there the door was locked and we heard people in the office laughing and looking between the curtains, about 5 minutes later a lady opened up the door and started to help customers and about 15 minutes we were helped, we were booked 2 months ago for a queen size bed but was told they could not give us one for there were only full size beds, so we were told to inspect our room and found the full size bed but the bottom of the bed wad wire legs that if you sat on it it it sqeeked and i was totally not pleased with the room so we went back and said we wanted a queen bed without the metal but she said that was all they had and it was memorial day weekend and my daughter graduated so we took the room for the same price as a queen but got a full, NOT HAPPY at all!! well we went to our rooms and there were drunks all over the parking lot and as for the rules about the noise there was no one in the office after our as per their rules. So from the noise of the people and bed and the loud ac unit, i really did not get any sleep and when we got up to check out, the office did not open until 10 and we needed to be at graduation at 9, we went to the office at 8, well we gave our key to a worker there and left so i hope we do not get a 10 dollar lost key fee but as our luck we probably will. I have traveled all over this world and this place is the worst in customer service and i feel we should not pay but we did stay in a very bad room and hotel.
Stayed 1 night in May 2019

2/10 Terrible

trisha

Disliked: Cleanliness, property conditions & facilities, room comfort
Hot Mess
The worst bed I ever slept in
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Disgusting. Holes in wall. Holes in bedding. No soap of any sorts. Door difficulty with locking.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
I was in a non-smoking room that was infested with cigarette smoke.
Stayed 1 night in Apr 2019

8/10 Good

Milnika cline

Liked: Staff & service, room comfort
black beach party
Stayed 2 nights in Apr 2019