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Reviews of Diamond Island Resort & Bicheno Penguin Show

4 out of 5
Diamond Island Resort & Bicheno Penguin Show
69 Tasman Hwy, Bicheno, TAS

Reviews

7.6

Good

Rating 10 - Excellent. 129 out of 410 reviews" "
Rating 8 - Good. 135 out of 410 reviews" "
Rating 6 - Okay. 84 out of 410 reviews" "
Rating 4 - Poor. 39 out of 410 reviews" "
Rating 2 - Terrible. 23 out of 410 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

PETER

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The steak I had in the Restaurant was excellent, tasty, tender and cooked just as Irequested. My wife had fish which she enjoyed. The pillows on the bed were a little too large for comfort and caused a mild neck pain.
Stayed 1 night in May 2024

10/10 Excellent

Carmelina

Travelled with partner
The place was clean and staff were alright. Don’t expect much from the penguins tour
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Clean and comfortable
Stayed 1 night in Feb 2024

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful scenery, great accommodation friendly staff!
Stayed 1 night in Feb 2024

8/10 Good

Amanda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, room comfort
Beautiful location but there are a few downsides
The location of the resort is wonderful and we had an amazing view from our balcony. The unit was also very spacious. We had dinner at the resort which was very good. The downsides were the room is dated with minimal furnishings but the bed was very comfortable. Also significantly, the phrase Penguin tour is a bit misleading. We stand on a platform on the resort’s grass and hope Penguins come up to the platform area. We are not permitted to enter the beach area where other paid tours go. We stood on the platform 2 nights and never saw a Penguin. If you don’t care about seeing the penguins, it is still a lovely location to stay in. The pool area looks clean and nice too and the views are wonderful.
Stayed 2 nights in Jan 2024

10/10 Excellent

Carolyn, Burpengary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location with private beach access with lovely friendly staff
Stayed 3 nights in Jan 2024

6/10 Okay

Gabrielle

Disliked: Cleanliness
Apartment needs a VERY deep clean. Significant mold in shower and bathroom. Thick dust in bedroom furniture and tap leaking in kitchenette
Stayed 2 nights in Jan 2024

8/10 Good

Lee Jun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Adrian

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Rooms are nice enough. Cleanliness was a little average. Potato chips on the couch. Lifted the pillows showing it hadn't been cleaned. Lots of rubbish there. Remote for the TV was missing. Complimentary penguin tour while a nice gesture was disappointing. Host didn't talk, just pointed a light at the penguins. A viewing platform is on the property however people were chasing the penguins disturbing their path. Really inappropriate which should have been stopped.
Stayed 1 night in Dec 2023

2/10 Terrible

Leigh

Business traveller
Disliked: Staff & service, property conditions & facilities
Management seemed to have no idea. I was supposably given the wrong keys to the wrong room only to find out the room wasnt even ready so I had to wait at least 1 1/2 hrs . Washing machine and the laundry room was very dirty and the Dryer door was damaged and hard to close. At least this facility was free of charge. there was a distinct lack of privacy in the lounge/bedroom area as the blinds didnt cover the window leaving a gap at least 100mm(which the morning sun shone through) and there were no blinds at all on the kitchen window. Will not stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023

6/10 Okay

Mark

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great resort for families!
I was underwhelmed by the discoloured bed base and dirty appearance of the beige- brown carpet. The bed was extremely comfortable, perhaps aged bed base could have been hidden by bed linen. Aged brown Carpet needs replacing. Did not mind the sea rusted out door railings or rusted / aged appearance of the outdoor deck furniture as that is to be expected. I had a slip on ground floor toilet floor tiles when they were damp. I had bare feet at the time. I bruised my 4th toe and had trouble weight bearing for 4-5 days. Probably needs non slip tiles in bathrooms for safety purposes. Restaurant floor manager was supremely attentive and polite- an absolute pleasure to have dealings with. We loved the fact that you provided a washing machine and dryer without charge- with unlimited operational times applied.
Stayed 1 night in Nov 2023

10/10 Excellent

Leanne

Travelled with family and small children
Liked: Amenities
Absolutely fabulous; great accom and surrounds Pillows needed deflating (air)
Stayed 1 night in Nov 2023

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable room with sea views. Thankyou for a great short stay. We didn't eat at the restaurant, but there were always people eating there.
Stayed 2 nights in Nov 2023

10/10 Excellent

Karenne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. It is a beautiful resort and the food at the restaurant was great.
Stayed 1 night in Nov 2023

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and tidy, nice kitchen and great view, look forward to returning soon
Stayed 1 night in Nov 2023

10/10 Excellent

Gelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay on holiday with its great amenities & private beach close by.
Stayed 1 night in Nov 2023

10/10 Excellent

Jennifer, Redbank Plains

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious units and have prime position to watch the penguins come in each night
Stayed 2 nights in Nov 2023

8/10 Good

Maudeen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to beach. Newborn penguins. Obliging staff. Requests dealt with promptly. Night time penguin viewing disappointing until we were given the requisite lighting for private use.
Stayed 1 night in Nov 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was not particularly clean. Flies and dust etc as well as a ‘ring’ around the spa bath. The entry / exit was terrible having a rubbish pile and junk showing. Bed was comfy and clean.
Stayed 3 nights in Nov 2023

8/10 Good

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay but internet was basically non existent down the lower accommodation.
Stayed 3 nights in Nov 2023

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very large. The penguin walk was well run.
Stayed 1 night in Nov 2023

8/10 Good

Pietro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
it was relaxing and you could walk the proptery or go down to the beach and then at night see the peguins
Stayed 1 night in Oct 2023

8/10 Good

Timothy

Stayed 1 night in Oct 2023

10/10 Excellent

Lyn

Stayed 1 night in Oct 2023

10/10 Excellent

Ryan

Liked: Cleanliness, property conditions & facilities, room comfort
Was a very lovely and comfortable stay. Friendly staff and meals in the restaurant were amazing! Will be back and recommend to all.
Stayed 2 nights in Oct 2023

10/10 Excellent

ISABELLE

Liked: Property conditions & facilities
Friendly staff, accommodating, dogs allowed! Only negative, when viewing penguins at night staff let people get too close to them and blocked their way, scaring them.
Stayed 1 night in Oct 2023

10/10 Excellent

Yongwen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Oct 2023

10/10 Excellent

Brett

Travelled with partner
Liked: Staff & service, property conditions & facilities
Friendly staff, great Korean cuisine.
Stayed 1 night in Oct 2023

8/10 Good

Robyn

Stayed 1 night in Oct 2023

10/10 Excellent

Mitchell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The penguin viewing did not disappoint
Stayed 1 night in Sep 2023

10/10 Excellent

Con

Liked: Staff & service, property conditions & facilities
The view and were fantastic and the penguins were wonderful
Stayed 2 nights in Sep 2023

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely property close to the beach. The property itself is well kept and clean. Staff were friendly and welcoming. In summer to use the pool and beach would be great. We will definitely be back when next in bicheno.
Stayed 1 night in Jul 2023

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…..
Stayed 2 nights in May 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at Diamond island resort. It was great fun penguin spotting at night, the beaches are stunning and it’s a good location to explore the East coast.
Stayed 3 nights in May 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in May 2023

8/10 Good

Luke

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Love the location, grounds were kept beautifully, room had everything expected but beds were unfortunately extremely uncomfortable and none of us got much sleep.
Stayed 1 night in Apr 2023

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and views
Stayed 1 night in Apr 2023

8/10 Good

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This property was a very pleasant accidental find. Check in was efficient & Steve was vet professional, yet welcoming. The location was convenient to Bicheno and to Freycinet NP. The resort has a bar, restaurant and swimming pool just of the lobby and is considered a historical property. The rooms are all situated with views of the ocean and close to the beach. Our room was huge with a kitchenette stocked with dishes and cutlery & complete with 2-burner stove, refrigerator & microwave. The bed was pretty comfortable. The room was clean. The beach is beautiful-- we wish we had time to be there for low tide to walk the sandbar to Diamond Island. Despite some outdatedness to parts of the facility, we would definitely recommend this place. And the evening penguin return is so sweet!
Stayed 1 night in Apr 2023

2/10 Terrible

Chris

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly NOT recommend this hotel to others, $300 for this hotel is extremely not worth, we were assigned the beach room number 3, this room is terrible and extremely dirty and smelly, most of the corner got spider nets and spiders, it obviously didn’t do the housekeeping, toilet board keeps falling to the back when you use the toilet, blackflies are keep flying inside the room freely, we requested to change the room however the male receptionist was so rude and said there’s no one complain before and we are the only one to complain, but I found that there so many peoples complain this hotel, we only stay for one night and we decided to check out very early morning the other day
Stayed 1 night in Apr 2023

8/10 Good

Bettina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a bottom floor apartment and which was clean and comfortable. The downside was the noise from the upstairs apartment,whenever the taps were being used it sounded like a freight train. This was not so much of a problem through the day, but at night it was very disturbing.
Stayed 1 night in Apr 2023

10/10 Excellent

Glisa

Stayed 1 night in Mar 2023

4/10 Poor

Maryanne, Pymble

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is akin to a 1950s beach shack. The facilities are old and tired; a home handyman had patched our bathroom with four lots of mismatched tiles, beds and pillows are clean but hard. The word Resort in the title is very misleading; it is far, far from that. Definitely a 3 star rating or less for this accommodation. Overpriced. Would not stay again.

6/10 Okay

Joanne

Liked: Cleanliness, staff & service
Property needed freshing up. Rooms were split into 2 areas. Downstairs iskitchennette, dining table, couch for 2. Toilet. Upstairs bathroom and bedroom. View from upstairs of beach is lovely. Surrounding
Stayed 1 night in Mar 2023

10/10 Excellent

Deborah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location, quiet and comfortable
Stayed 2 nights in Mar 2023

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for an overnight stay
Stayed 1 night in Mar 2023