Lobby sitting area

Reviews of The Westin Grand Berlin

The Westin Grand Berlin
Friedrichstr. 158-164, Berlin, BE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 606 out of 1000 reviews" "
Rating 8 - Good. 294 out of 1000 reviews" "
Rating 6 - Okay. 65 out of 1000 reviews" "
Rating 4 - Poor. 16 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle, Raleigh

Travelled with partner
Liked: Amenities
Excellent
Stayed 3 nights in Mar 2024
Response from WestinGrandBerlin on 28 Mar 2024
Liebe Michelle, vielen Dank für Ihr positives Feedback. Wir freuen uns, dass Sie einen ausgezeichneten Aufenthalt hatten. Ihr The Westin Grand Berlin-Team, Andrea Weiner

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Dec 2023
Response from WestinGrandBerlin on 22 Jan 2024
Dear Anthony, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea Weiner

10/10 Excellent

Patricio

Stayed 2 nights in Jan 2024
Response from WestinGrandBerlin on 22 Jan 2024
Dear Patricio, We thank you very much for staying with us and for your great rating. We learn from that, your sojourn was a pleasant and lovely and that is great for us! We hope you will return in the not too distant future! The Westin Grand Berlin-Team, Andrea Weiner

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from WestinGrandBerlin on 7 Feb 2024
Dear Ian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea Weiner

10/10 Excellent

Gareth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff were very friendly and the service was excellent. Great location and the room was fresh and clean. Would certainly stay here again.
Stayed 1 night in Dec 2023
Response from WestinGrandBerlin on 26 Dec 2023
Dear Gareth, What a wonderful comment, which we have forwarded to our entire team! We are glad that you enjoyed your stay with us in this way and thank you for your patronage.Whenever you will be in Berlin, we would be pleased to be again your home fare away from home. But today we wish you and your familiy a Happy New Year! The Westin Grand Berlin-Team, Andrea Weiner

10/10 Excellent

Malgorzata

Stayed 1 night in Dec 2023
Response from WestinGrandBerlin on 19 Dec 2023
Dear Malgorzata, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. For now we wish you and your family a Merry Christmas and all the best for the new year. The Westin Grand Berlin-Team, Andrea Weiner

10/10 Excellent

Tal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel well located in a vibrant part of town. Very comfortable and clean room
Stayed 1 night in Dec 2023
Response from WestinGrandBerlin on 19 Dec 2023
Dear Tal, Thank you so much for your stay and for sharing your impressions with us. We are glad that you enjoyed your stay with us. Whenever you return to our city, we hope we will be your first choice again to enjoy the amenities of our hotel. For now we wish you and your family Merry Christmas and all the best for the New Year. The Westin Grand Berlin-Team, Andrea Weiner

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service
Been coming to the WG for 10 plus years. I would say now that MB have taken over there has been a slight decline. Do not like complaining, as such but just would like to give some feed back over last few years. Covid time saw pool now gone and not brought back. Toiletries changed last year from white tea to something inferior. This time I requested the white tea and they were there. Not the hard soap, that was some inferior blue bar. Day before we left there was loo roll but when we came back after a day out there was no loo roll whatsoever. Had to ask housekeeping for more. Used tea cup was not refreshed the next day. On a plus, nice touch with the sleep aid roller. I love this hotel, it is beautiful and I keep coming back every year. I am hoping it will be back to what it was in the early years. One other time, couple years ago, our luggage was lost somewhere in the hotel. We were departing and had to leave without it. It was then found and we turned back in taxi to pick up. Bit stressful but ok in the end. Lastly, has the White Tea toiletries been rebranded. The brown bottles are not as fragrant as the white, which incidentally, I purchase from the Westin store frequently. Sorry for this review but I am being honest and am a very frequent guest. I don’t want to stop coming owing to a decline. Regards and thanks for listening.
Stayed 3 nights in Dec 2023
Response from WestinGrandBerlin on 11 Dec 2023
Dear Graham, It was a pleasure to welcome you back to the Westin Grand. Thank you very much for your many years of loyalty to our hotel, but also for the detailed description of your perceptions. We are very grateful for constructive criticism - especially from our regular guests. Please be assured that we take your points very seriously and analyse each and every one of them. The bathroom equipment in all Westin hotels is new and in environmentally friendly packaging/presentation. There is no need to apologise for a constructive comment as it reflects your experience, which is very important to us. However, we hope to be able to continue to count you among our regular guests in the future. Have a happy Advent and Christmas season. Your Westin Grand Berlin team, Andrea Weiner

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Had a good weekend. Hotel room very good location and clean. Cheerful reception staff. Only issue was length of time we had to wait for a drink from the bar (15 - 20 mins) seemed a long time so we left. Another time the service and food were very good. Overall a good stay.
Stayed 3 nights in Dec 2023
Response from WestinGrandBerlin on 11 Dec 2023
Dear Paul, Thank you for your stay and your great review. We love to see that you enjoyed the time spending with us. We would also like to thank you for your critical comments; every constructive criticism helps us to improve our service. Whenever you return to our city, we hope we will be your first choice again to enjoy the amenities of our hotel. The Westin Grand Berlin-Team, Andrea Weiner

10/10 Excellent

Per

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 4 nights in Nov 2023
Response from WestinGrandBerlin on 30 Nov 2023
Dear Per, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea Weiner

10/10 Excellent

William, Washington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from WestinGrandBerlin on 2 Nov 2023
Dear William, Without saying a word you let’s know that you have had a very pleasant stay with us. Thank you for rating us and be welcome at any time in the future. The Westin Grand Berlin-Team, Andrea Weiner

8/10 Good

Gerard Jack, Laguna Niguel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
service valet parking not good we wait 45 minutes the bags
Stayed 3 nights in Oct 2023
Response from WestinGrandBerlin on 2 Nov 2023
Dear Gerard Jack, We want to thank you for sharing your experiences with us during your recent stay. Please note your feedback has been shared with the hotel team; please take our sincere apology for the long wating time, this is not appropriate to our service standard! We hope you choose to create more memories here whenever your travels bring you back to Berlin. The Westin Grand Berlin-Team, Andrea Weiner

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from WestinGrandBerlin on 23 Oct 2023
Lieber Gast, vielen Dank für Ihren Besuch und auch für Ihre tolle Bewertung; sie zeigt uns, dass Sie sich wohlgefühlt haben und das ist das Wichtigste für uns. Sehr gerne sind wir auch bei Ihrem nächsten Berlin-Besuch Ihr Zuhause auf Zeit. Ihr Westin Grand Berlin-Team, Andrea Weiner

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gaby
Everything was perfect ,, the STAFF , the bar delicious Margarita and the waiters so kind I really love my room
Stayed 3 nights in Oct 2023
Response from WestinGrandBerlin on 23 Oct 2023
Dear Gaby, On behalf of the hotel team, I want to thank you for sharing about your impressions during your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered We hope to welcome you again soon. The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Hamdi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from WestinGrandBerlin on 13 Oct 2023
Dear Hamdi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Lauren A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the center of everything. Amazing breakfast.
Stayed 6 nights in Sep 2023
Response from WestinGrandBerlin on 13 Oct 2023
Dear Lauren A, Thank you so much for your stay and for sharing your thoughts with us. We are glad that you had a pleasant stay at The Westin Grand Berlin! Whenever you return to our city, we hope we will be your first choice again to glory the amenities and exclusiveness. The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Francisco, Barcelona

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A no brainer to choose Westin in Berlin, unbeatable service and spacious rooms with big beds and excellent linen-were. Good located.
Stayed 3 nights in Sep 2023
Response from WestinGrandBerlin on 6 Oct 2023
Dear Francisco, Thank you so much for your stay and for sharing your impressions with us. We are glad that you enjoyed your stay with us. Whenever you return to our city, we hope we will be your first choice again to enjoy the amenities of our hotel. The Westin Grand Berlin-Team, Andrea Weiner

10/10 Excellent

jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel excellent location. We will stay at this hotel if visit Berlin again. All hotel staff are well trained, polite and helpful.
Stayed 1 night in Sep 2023
Response from WestinGrandBerlin on 6 Oct 2023
Dear jennifer, Thank you so much for your stay and for sharing your thoughts with us. We are glad that you had a pleasant stay at The Westin Grand Berlin! Whenever you return to our city, we hope we will be your first choice again to glory the amenities and exclusiveness. The Westin Grand Berlin-Team, Andrea Weiner

8/10 Good

Sahba

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
It was very clean but we stayed for 3 days without refrigerate and all they offered was a free glass of wine one time, thats all. So we couldn’t drink our cold water sadly. Room was soooo clean but hotel was old. Staff were ok could be much better experience for what you pay, but didn’t much expect from Berlin anyways! Not so many restaurants option near by at all.
Stayed 3 nights in Sep 2023
Response from WestinGrandBerlin on 6 Oct 2023
Dear Sahba, Even after a while, we won't miss to say thank you: that you have been chosen our hotel during your Berlin trip and for your review. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Westin Grand, Berlin and we hope you choose to create more memories with us whenever your travels bring you back to Berlin. The Westin Grand Berlin-Team, Andrea Weiner

8/10 Good

domb

Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 7 nights in Sep 2023
Response from WestinGrandBerlin on 6 Oct 2023
Dear domb, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea Weiner

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely, the staff helpful and welcoming. The location is excellent - great access to many attractions. Great restaurants within walking distance of hotel.
Stayed 4 nights in Sep 2023
Response from WestinGrandBerlin on 15 Sept 2023
Dear Bernadette, with pleasure we welcomed you at The Westin Grand Berlin and with pleasure we see that you had an enjoyable stay. Thank you so much and be with us again and welcome, whenever your way brings you back to Berlin! The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel, beautifully run and a perfect location!
Stayed 8 nights in Aug 2023
Response from WestinGrandBerlin on 21 Aug 2023
Dear Alison, Thank you for your stay and for your great evaluation. We are glad that you enjoyed your stay with us and we hope we will be your first choice again, whenever your travel bring you back to Berlin. The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

fred

Stayed 2 nights in Aug 2023
Response from WestinGrandBerlin on 5 Sept 2023
Dear fred, We thank you very much for staying with us and for your great rating. We learn from that, your sojourn was a pleasant and lovely and that is great for us! We hope you will return in the not too distant future! The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Dresden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and great location!
Stayed 2 nights in Aug 2023
Response from WestinGrandBerlin on 15 Aug 2023
Dear Guest, with pleasure we welcomed you at The Westin Grand Berlin and with pleasure we see that you had an enjoyable stay. Thank you so much and be with us again and welcome, whenever your way brings you back to Berlin!

10/10 Excellent

Bret Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in the heart of Berlin, located right next to the subway.
Stayed 13 nights in Jul 2023
Response from WestinGrandBerlin on 15 Aug 2023
Dear Bret Travis, Thank you so much for your stay and for sharing your thoughts with us. We are glad that had a pleasant stay at The Westin Grand Berlin! Whenever you return to our city, we hope we will be your first choice again to glory the amenities and exclusiveness. The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Christine

Stayed 2 nights in Jul 2023
Response from WestinGrandBerlin on 21 Aug 2023
Liebe Christine, ganz ohne viele Worte lassen Sie uns wissen, dass Ihr Aufenthalt bei uns großartig war. Das freut uns sehr und wir hoffen, Sie bald wieder einmal bei uns begrüßen zu dürfen. Ihr Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Scott, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
There are lots of things to do around the hotel. He’s very centralized around checkpoint Charlie, Brandenburg gate and shopping.
Stayed 1 night in Jul 2023
Response from WestinGrandBerliin on 28 Jul 2023
Dear Scott, Thank you so much for your stay and for sharing your impressions with us. We are glad that you enjoyed your stay with us. Whenever you return to our city, we hope we will be your first choice again to enjoy the amenities of our hotel. The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Elaina

Wonderful hotel. Breakfast excellent, very convenient for sight seeing. Very clean.
Stayed 2 nights in Jul 2023
Response from WestinGrandBerlin on 19 Jul 2023
Thank you so much for your stay and for sharing your thoughts with us. We are pleased that had a pleasant stay at The Westin Grand Berlin! Whenever you return to our city, we hope we will be your first choice again to glory the amenities and exclusiveness. The Westin Grand Berlin-Team, Andrea W

10/10 Excellent

Nijole

Stayed 6 nights in Jul 2023
Response from WestinGrandBerlin on 15 Aug 2023
Dear Nijole, even after a while, we thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The room felt like it was recently renovated. It was clean, the mattress was comfortable, and so were the pillows. After five days of traveling in Germany, this was our first great night of sleep. The bathroom was clean and modern with a rain-shower shower stall. The area is amazing for touring Berlin. The entrance is about 100 yards from an underground stop, and 500 yards from a larger station which has direct lines to the airport. There are a lot of good restaurants within 3 blocks of the hotel. If I return to Berlin, i will stay here again.
Stayed 2 nights in Jul 2023
Response from WestinGrandBerlin on 14 Jul 2023
Dear Mark, We want to thank you for sharing your most memorable experiences with us during your recent stay at our hotel. It is always great to get not only negative issue, even the positive encourage us and is a great appreciation of our work. Thank you for staying at the Westin Grand, Berlin and we hope you choose to create more memories here whenever your travels bring you back to Berlin. The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it, everything was great!
Stayed 2 nights in Jun 2023
Response from WestinGrandBerlin on 30 Jun 2023
Dear Sarah, What a wonderful comment! We are glad that you enjoyed your stay with us and thank you for your patronage. Whenever you will be in Berlin, we would be pleased to be again your home fare away from home. The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Jeany, Martinez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful and kind.
Stayed 2 nights in Jun 2023
Response from WestinGrandBerlin on 29 Jun 2023
Dear Jeanny, We want to thank you for sharing your most memorable experiences with us during your recent stay at our hotel. It is always great to get not only negative issue, even the positive encourage us and is a great appreciation of our work. Thank you for staying at the Westin Grand, Berlin and we hope you choose to create more memories here whenever your travels bring you back to Berlin. The Westin Grand Berlin-Team, Andrea

10/10 Excellent

David, EAST KEW

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location with capable helpful staff and good bar and restaurant facilities
Stayed 2 nights in May 2023
Response from WestinGrandBerlin on 28 Jun 2023
Dear David, we thank you for sharing your most memorable experiences with us during your recent stay at our hotel. It is always great to get not only negative issue, even the positive encourage us and is a great appreciation of our work. Thank you for staying at the Westin Grand, Berlin and we hope you choose to create more memories here whenever your travels bring you back to Berlin. The Westin Grand Berlin-Team, Andrea W.

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from WestinGrandBerlin on 3 Jul 2023
Lieber Herbert, wir danken herzlich für Ihren Besuch und für Ihre Bewertung. Wie schön, dass es Ihnen bei uns gut gefallen hat - kommen Sie bald wieder, wann immer Ihre Reisen Sie nach Berlin führen. Ihr Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Vilma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff
Stayed 2 nights in Jun 2023
Response from WestinGrandBerlin on 28 Jun 2023
Dear Vilma, It is always encouraging to hear positive feedback, particularly when it comes from our guests! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team. Indeed just our staff make the different. Whenever you return to our city, we hope we will be your first choice again to enjoy the amenities of our hotel. The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Troy Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from WestinGrandBerlin on 19 Jun 2023
Dear Troy Joseph, Without saying a word you let us know, that you enjoyed your time spent with us. Thank you so much for your great rating; we hope to see you again in the not too distant future. The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Galit

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Jun 2023
Response from WestinGrandBerlin on 19 Jun 2023
Dear Galit, We thank you very much for staying with us and for your great rating. We learn from that, your sojourn was a pleasant and lovely and that is great for us! We hope you will return in the not too distant future! The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and great location. My only complaint is that there isn’t really a balcony. It’s more of a small step out.
Stayed 4 nights in May 2023
Response from WestinGrandBerlin on 15 Jun 2023
Dear Elizabeth, What a wonderful comment! We are glad that you enjoyed your stay with us and thank you for your patronage. We regret that you were disappointed a little bit. Whenever you will be in Berlin, we would be pleased to be again your home fare away from home. The Westin Grand Berlin-Team, Andrea W.

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
good deal
Stayed 7 nights in May 2023
Response from WestinGrandBerlin on 2 Jun 2023
Dear stephen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hotel That Lives Up to Its Name!
We really enjoyed our stay at the Grand Westin, Berlin. The location was just perfect for so many of the outings we did; it was close to the transit stations, and the amenities of all that Berlin had to offer. The maid service was impeccable, the daily breakfasts so tasty, the bar/restaurant staff friendly, and the hotel itself was just picture perfect.
Stayed 7 nights in May 2023
Response from WestinGrandBerlin on 1 Jun 2023
Dear Chris, On behalf of the entire hotel team, I want to thank you for sharing about your impressions during your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon! The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Chrysan

Stayed 3 nights in May 2023
Response from WestinGrandBerlin on 15 Jun 2023
Dear Chrysan, Even after a while we won’t miss to say Thank you for your stay and for your great evaluation. We are glad that you enjoyed your stay with us and we hope we will be your first choice again, whenever your travel bring you back to Berlin. The Westin Grand Berlin-Team, Andrea W.

8/10 Good

Stephan, Budworth Heath,Northwich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1-Proximity to Museum Island was main decider 2-Aircon could not cool properly , so open window was necessary, thereby allowing very loud & late night&til 01:30, Hotel courtyard noises to disturb sleep on several nights
Stayed 6 nights in May 2023
Response from WestinGrandBerlin on 19 May 2023
Dear Stephan, Thank you for choosing to stay at the Westin Grand, Berlin and providing your honest feedback and for your kind notes. Your feedback will be shared with the hotel leadership team in order to improve our service as well as our product. We want to restore your confidence in our Hotel and would like to provide you with a memorable Westin experience, which you truly deserve. We hope to be able to welcome you as our valued guest once again. The Westin Grand Berlin-Team, Andrea W

10/10 Excellent

Brett, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with beautifully renovated rooms in a great part of town.
Stayed 1 night in May 2023
Response from WestinGrandBerlin on 19 May 2023
Dear Brett, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Daphny Jung Hui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from WestinGrandBerlin on 19 May 2023
Dear Daphny Jung, Even after a while we won’t miss to say Thank you for your stay and for your great evaluation. We are glad that you enjoyed your stay with us and we hope we will be your first choice again, whenever your travel bring you back to Berlin. The Westin Grand Berlin-Team, Andrea W.

4/10 Poor

Georgina

Stayed 3 nights in Mar 2023
Response from WestinGrandBerlin on 25 Apr 2023
Dear Georgina, Thank you very much for taking the time to share your valued feedback regarding your recent stay with us. I am very disappointed to see that we were not able to meet your expectations; unfortunately we don’t know what we could have done better, but may be you give us a second chance. With pleasure we’ll do our best for your comfortable stay. The Westin Grand Berlin-Team, Andrea W.

4/10 Poor

Myrlene, Nanuet

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff are not friendly or helpful when asked questions
Stayed 2 nights in Mar 2023
Response from WestinGrandBerlin on 3 Apr 2023
Dear Myrlene, we really regret to learn on this way about your experiences here. Obviously you were not satisfied with our service standard and we even could not meet your expectations. Unfortunately we don't know what exactly has happend, but we ask for apology for a non satisfied stay. Should there be anything to make your stay comfortable, please let us know and give us another chance. Would be our great pleasure. The Westin Grand Berlin-Team, Andrea W

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from WestinGrandBerlin on 20 Mar 2023
Lieber Karl, wie schön, dass es Ihnen bei uns gefallen hat! Wir danken Ihnen sehr für Ihren Besuch und für Ihre Bewertung. Seien Sie jederzeit herzlich willkommen. The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Perfect Stay
Perfect stay..Beautiful hotel, stunning lobby area and rooms. Great location, only a few mins walk from Checkpoint Charlie and also Brandenburg Gate. Would definitely stay here again if we return to Berlin
Stayed 2 nights in Jan 2023
Response from WestinGrandBerlin on 7 Feb 2023
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Berlin. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. We hope you choose to create more memories with us whenever your travels bring you back to Berlin. The Westin Grand Berlin-Team, Andrea W.

10/10 Excellent

Ichiro, SAN CLEMENTE

Stayed 1 night in Jan 2023
Response from WestinGrandBerlin on 20 Mar 2023
Dear Ichiro, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. The Westin Grand Berlin-Team, Andrea W.

4/10 Poor

Alex, irvine

Liked: Staff & service
I was charged a fee for my child, even though I showed proof of payment 3 times
Response from WestinGrandBerlin on 7 Feb 2023
Dear Alex, First of all we thank you for your stay with us and also for your review. It seems that there was a problem with your booking resp. charging for your child. If you feel, that something went wrong, please feel free to contact us again, so we will have a look at it and check it carefully. Yours Westin Grand Berlin-Team, Andrea Weiner