Meeting facility

Reviews of Radisson Collection Hotel, Berlin

5 out of 5
Radisson Collection Hotel, Berlin
Karl-Liebknecht-Str. 3, Berlin, BE

Reviews

8.6

Excellent

Rating 10 - Excellent. 523 out of 1002 reviews" "
Rating 8 - Good. 322 out of 1002 reviews" "
Rating 6 - Okay. 101 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from Guest Experience Manager on 5 Dec 2022
Thank you so much John!

2/10 Terrible

Ayman

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible we checked in and they gave us a handicapped room which we did not order they said it’s with a better view wand it was with 2 single beds even though we ordered a king bed so I told them to change it and they said we have to check out the next day wait until 3pm if we wanted to change the room , the did not clean good the indoor pool and the sauna were cold the room service never answered and when we asked for 3 forks they charged us for 6 euro charge
Response from Guest Experience Manager on 5 Dec 2022
Thank you for your comments Ayman. We value your feedback and are sorry that you did not enjoy the upgraded room which is a suite however the bathroom is suitable for guests using a wheelchair. The room service service charge is indeed EUR 6,00 per offer as advertised however I would agree that this can be looked at. We would love to welcome you back again in the future. Kind regards, Stefanie, Guest Experience Manager

10/10 Excellent

Leor

Business traveller
Liked: Cleanliness, staff & service, room comfort
Lovely place to stay
The place was nice comfortable and close the major transportation. There is also a nice variety of resturants near by
Stayed 4 nights in Nov 2022
Response from Guest Experience Manager on 5 Dec 2022
Thank you Leor for your lovely comments. We are delighted and hope to be able to welcome you back again in the future. Kind regards, Stefanie, Guest Experience Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Guest Experience Manager on 14 Nov 2022
Thank you so much for the amazing rating. We hope to be able to welcome you back again in the future. Kind regards, Stefanie, Guest Experience Manager

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautifully appointed, the staff was knowledgeable and pleasant, and the neighborhood is second to none.
Stayed 3 nights in Oct 2022
Response from Guest Experience Manager on 1 Nov 2022
Dear George, thank you very much for taking your time to write about your recent stay with us. We are so happy you had a nice time and hope you will be back with us again in the future. Kind regards, Stefanie, Guest Experience Manager

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, excellent room
We booked a junior suite. Was excellent. Amazing views. Great bed. Wonderful facilities. Restaurant and room service were awesome. Great and friendly staff. Would highly recommend. Kids loves the large aquarium.
Stayed 1 night in Oct 2022
Response from Guest Experience Manager on 1 Nov 2022
Dear Brad, thank you so much for your lovely review and your feedback. We are delighted to receive your praise and so happy that you and your family had a nice stay with us. We hope to be able to welcome you back again in the future. Kind regards, Stefanie, Guest Experience Manager

10/10 Excellent

Desmond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Guest Experience Manager on 31 Oct 2022
Thank you so much Desmond!

10/10 Excellent

Reza

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel on by the park and close to coty hall and several museums also done stares Souvenir stores super cheap. You can walk to see most of the museums or with scooters. The hotel marvelous.
Stayed 2 nights in Oct 2022
Response from Guest Experience Manager on 28 Oct 2022
Thank you so much Reza for your feedback!

8/10 Good

Lior

Stayed 1 night in Oct 2022
Response from Guest Experience Manager on 14 Oct 2022
Thank you Lior for your high rating

6/10 Okay

Andreas, Riverside

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Two areas of improvement: Opening the SPA at 10am is a bit late for those who wish to go for a swim before breakfast! It is virtually impossible to have both unless you prefer to swim with a full belly. Finally, we checked out on Sunday, 9/25, by also paying the parking ticket. Nobody at the reception asked us, where we are planning to go. This would have been an invaluable question, as the entire Berlin City was "trapped" due to the marathon and there was only ONE way out (took us 90 min. (!!!) to figure it out, no guidance whatsoever in the city). If the receptionist would have asked and provided guidance, how to get out of the maze, this would have been very considerate and helpful, instead, we just paid the ticket - no info, no question from the receptionist whatsoever. Service of "suboptimal" quality.
Stayed 1 night in Sep 2022
Response from Guest Experience Manager on 30 Sept 2022
Thank you for your feedback Andreas. The Berlin marathon is a huge deal in Berlin and I agree that we should have been more pro-active in regards to informing our guests. I am sorry we missed this opportunity to delight you. Hope you made it home okay and that you will be back with us again. Kind regards, Stefanie, Guest Experience Manager

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to museum island. Cheerful lobby and great breakfast.
Stayed 2 nights in Sep 2022
Response from Guest Experience Manager on 19 Sept 2022
Thank you so much Julie!

10/10 Excellent

Javier

Travelled with group
Liked: Staff & service, property conditions & facilities
Great property and location
Stayed 3 nights in Sep 2022
Response from Guest Experience Manager on 19 Sept 2022
Thank you very much Javier, this means a lot to us!

10/10 Excellent

MP

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in perfect location
Stayed 3 nights in Sep 2022
Response from Guest Experience Manager on 15 Sept 2022
Thank you so much MP!

10/10 Excellent

Robert

Business traveller
I’d stay here just for the fish tank!!!!
This hotel is by far my favorite hotel I have ever stayed in. Can you open up your curtains to the back of the room and you see a fish tank that holds 264,000 gallons of water, it’s six stories tall and it has to be at least 50 feet wide. It’s absolutely amazing. And the room was really nice as well.
Stayed 1 night in Sep 2022
Response from Guest Experience Manager on 12 Sept 2022
Dear Robert, thank you very much for your lovely review and your feedback. We love your passion for our hotel and hope to be able to welcome you back again in the future. Kind regards, Stefanie, Guest Experience Manager

6/10 Okay

JACKIE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of noise from the bar
Stayed 1 night in Aug 2022
Response from Guest Experience Manager on 5 Sept 2022
Thank you Jackie for the feedback. I am sorry for this and hope you enjoyed your stay with us otherwise. We will look forward to welcoming you back again in the future. Kind regards, Stefanie, Guest Experience Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent hotel. close to many attractions. outside the hotel is very busy-too crowded.
Stayed 7 nights in Aug 2022
Response from Guest Experience Manager on 5 Sept 2022
Thank you David! We value your rating and feedback and hope that you will be our guest again in the future. Kind regards, Stefanie, Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was nice.
Stayed one night to be closer to the airport. Was blown away with a pure sense of classy.
Stayed 1 night in Aug 2022
Response from Guest Experience Manager on 23 Aug 2022
Thank you very much for your review and your feedback. We are delighted and much hoping that you will be back for an extended stay again in the future. Kind regards, Stefanie, Guest Experience Manager

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 3 nights in Aug 2022
Response from Guest Experience Manager on 23 Aug 2022
Thank you so much Victoria!

8/10 Good

Michelle N, Cedar Park

Liked: Cleanliness, staff & service, property conditions & facilities
Pool and sauna were excellent, location was great
Stayed 6 nights in Jul 2022
Response from Guest Experience Manager on 9 Aug 2022
Thank you Michelle N. This is lovely to read for the team and we hope that we can welcome you back again in the future. Kind regards, Stefanie, Guest Experience Manager

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT LOCATION
Stayed 3 nights in Jul 2022
Response from Guest Experience Manager on 9 Aug 2022
Glad you agree Rhonda :) We love it too. Hope to see you again. Best wishes, Stefanie, Guest Experience Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a while since, I stayed in a Radisson, I wasn’t deliberately avoiding them, either they were not where I needed to be or there was what appeared at the time to be a better or cheaper option, so over time they just seemed to move further down my list. Unlike a lot of other hotels Radisson seem to have returned a lot of the little extras to pre covid levels, many competitors have come to the conclusion that the customers have accepted their removal so why reintroduce them - wrong your customers are watching and taking note of who is trying it on! This hotel is in a great location , central for just about everything. Watch out for its small discreet fish tank which does seem to have quite a selection of different fish! Rooms are spotless beds are comfortable and the breakfast is great! All the staff I came across were very efficient and helpful. There are some clever design tricks at play here, on the outside it is just a big rectangular box , but all the interior corridors seem to be curved! So worth a visit and I will certainly be moving them back up my list of preferred hotels.
Stayed 1 night in Jul 2022
Response from Guest Experience Manager on 9 Aug 2022
Dear David, thank you so much for your detailed and fun review. We loved reading how much in detail you enjoyed and looked at your hotel experience. This is lovely and we would love to share more quirks with you once you are back to our hotel. See you soon. Best wishes, Stefanie, Guest Experience Manager

10/10 Excellent

Mehmet

Stayed 4 nights in Jul 2022
Response from Guest Experience Manager on 9 Aug 2022
Thank you so much Mehmet for your excellent rating!

10/10 Excellent

Krishnaparkash, Lelystad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles was goed verzorgd en vriendelijk personeel. Enige minpunt was het online uitchecken wat niet door was gekomen bij de receptie.
Stayed 3 nights in Jul 2022
Response from Guest Experience Manager on 9 Aug 2022
Beste Krishnaparkash, bedankt voor uw beoordeling en mooie opmerkingen. Zo jammer van het online uitchecken - bedankt voor het vermelden hiervan. We zullen dit opvolgen met IT en hen de verbinding tussen alle systemen laten verbeteren. We kijken ernaar uit u in de toekomst weer te mogen verwelkomen. Met vriendelijke groet, Stefanie, Guest Experience Manager

10/10 Excellent

Douglas A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Next door to muse museum Island, walking distance to most sights, many places to eat within 3 blocks. Staff was great, room was very nice. Underground parking with elevator access to hotel
Stayed 2 nights in Jul 2022
Response from Guest Experience Manager on 9 Aug 2022
Dear Douglas A., thank you so much for your comments and excellent rating. We are super happy and hope that you will be our guest again soon. Kind regards, Stefanie, Guest Experience Manager

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Guest Experience Manager on 9 Aug 2022
Herzlichen Dank lieber Christian!

10/10 Excellent

Dynese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the middle of everything. Across from the Cathedral, Humboldt forum and museum island. The hotel is above the DDR museum right on the waterway. Cannot beat this location. The aquarium in the lobby is part of SeaLife and you can purchase a ticket at SeaLife to ride inside. The hotel resturant is very good for their breakfast or lunch/dinner.
Stayed 1 night in Jun 2022
Response from Guest Experience Manager on 9 Aug 2022
Dear Dynese, thank you very much for your review and your feedback. We are so happy to read how much you love our location and our restaurant and we hope that you will be our guest again very soon. Kind regards, Stefanie, Guest Experience Manager

6/10 Okay

Christian

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service in great location
Great location and wonderful facilities. Loved the bar with its aquarium. Very comfortable.
Stayed 2 nights in May 2022
Response from Guest Experience Manager on 28 Jun 2022
Thank you so much Matthew, your feedback means a lot to us. We hope to see you soon again, kind regards, Stefanie, Guest Experience Manager

10/10 Excellent

Danette

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Guest Experience Manager on 28 Jun 2022
Thank you so much Danette, we are delighted!

8/10 Good

Adedeji

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the heart of Berlin.
It was amazing. Friendly staff. The location was great for taxi and tourist areas. The fish tank was amazing
Stayed 3 nights in May 2022
Response from Guest Experience Manager on 16 May 2022
Dear Adedeji, thank you very much for your review and your lovely feedback. We are delighted that you enjoyed your stay with us and hope that you will be back with us again in the future. Kind regards, Stefanie, Guest Experience Manager

8/10 Good

Marco

Stayed 2 nights in Apr 2022

10/10 Excellent

clarita

Stayed 6 nights in Apr 2022

10/10 Excellent

Ekinsu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Guest Experience Manager on 17 Jan 2022
Thank you so much for your amazing rating Ekinsu. We are much looking forward to welcoming you back. Kind regards, Stefanie, Guest Experience Manager

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful unique place to stay
Stayed 2 nights in Jan 2022
Response from Guest Experience Manager on 13 Jan 2022
Thank you so much Sabrina, we are so happy to receive your review and praise. We look forward to welcoming you back again in the future. Kind regards, Stefanie, Guest Experience Manager

10/10 Excellent

Waldemar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, Location, Location is excellent. Hotel and staff were fabulous and would stay again.
Stayed 1 night in Dec 2021
Response from Guest Experience Manager on 4 Jan 2022
Dear Waldemar , this is so lovely to read, thank you so much for your kind feedback. We cannot wait to welcome you back again in the future. Kind regards, Stefanie, Guest Experience Manager

8/10 Good

Saleem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Guest Experience Manager on 8 Dec 2021
Vielen Dank für die super Bewertung Saleem - wir freuen uns sehr. Liebe Grüße und hoffentlich bis bald, Stefanie, Guest Experience Manager

10/10 Excellent

Denver

Stayed 3 nights in Nov 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Disappointed
Positives - -Good breakfast -Reception staff was friendly and tried to be helpful -View from Premium room was nice -Aquarium was impressive -Location good Negatives -Non-stop daily construction noise as renovating to new brand of Radisson hotel -Despite me paying for Premium King bed I got two twins that kept separating and I'd slip in-between -Bed was not particularly comfortable -Room was incredibly cold despite thermostat being on high (this was still problem once I changed rooms) -- I had to sleep with layers of clothes on and two comforters -At times the hotel queue was 20 people long -Elderly mom's room was far from hotel and she had trouble walking with cane -Running the temporary entrance through the restaurant was confusing to people and disruptive to restaurant guests -Bellmen not always available -Felt like a business hotel that was more centered around accommodating people attending events there rather than for general tourists They are trying to become a 5 star hotel and have a long way to go. The Waldorf in Berlin is far more luxurious, calm, and what you'd expect from a true 5-star hotel.
Stayed 2 nights in Nov 2021
Response from Guest Experience Manager on 11 Nov 2021
Thank you for your very detailed review and your feedback. We value your praise and your criticism and will take it on board. I am sorry that we were not able to fully convince you of our service and thank you kindly for your patience and understanding during our renovation works. We hope that we can welcome you back again in the future. Kind regards, Stefanie, Guest Experience Manager

8/10 Good

Waldo

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2021
Response from Guest Experience Manager on 11 Nov 2021
Vielen Dank Waldo!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely!
Stayed 3 nights in Oct 2021
Response from Guest Experience Manager on 8 Nov 2021
Thank you so much Amanda, we are so happy you had a good time and hope to be able to welcome you back again in the future. Kind regards, Stefanie, Guest Experience Manager

10/10 Excellent

PATRICK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2021
Response from Guest Experience Manager on 8 Oct 2021
Thank you so much Patrick!

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Guest Experience Manager on 23 Sept 2021
Vielen Dank Nick - wir freuen uns sehr!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Guest Experience Manager on 16 Aug 2021
Thank you so much for your excellent rating!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellnt stay!!!
Stayed 2 nights in Jul 2021
Response from Guest Experience Manager on 10 Jul 2021
Thank you so much! We love it and hope to see you again soon. Kind regards, Stefanie, Guest Experience Manager

10/10 Excellent

Regina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Excellent place to stay - thank you very much for such great experience. We asked for an additional bed and received large room on the upper floor looking directly on the biggest aquarium. Highly recommend this hotel
Stayed 2 nights in Sep 2020
Response from Guest Experience Manager on 18 Oct 2020
Dear Regina, thank you so much for your wonderful review and your feedback! We are absolutely delighted to read your review and your kind comments. So happy you had a good time and recommend our hotel. We hope to see you again very soon. Kind regards, Stefanie, Guest Experience Manager

10/10 Excellent

MIKKO TAPIO

Stayed 1 night in Sep 2020
Response from Guest Experience Manager on 17 Oct 2020
Thank you so much for your amazing rating MIKKO TAPIO!

10/10 Excellent

MIKKO TAPIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive lobby aquarium is worth seeing
Excellent service. We couldnt be happier about hotel. Best stay in the Berlin. The breakfast couldnt be any better under this COVID-19 situation. We went for a roadtrip north of Hamburg and when we came back to Berlin we chose Radisson Blu, Berlin again.
Stayed 1 night in Sep 2020
Response from Guest Experience Manager on 1 Oct 2020
Dear MIKKO TAPIO, thank you so much for your wonderful review and excellent rating. We are delighted and so happy to receive your praise and cannot wait to welcome you back whenever your travels bring you back to Berlin. Best wishes, Stefanie, Guest Experience Manager

10/10 Excellent

AndyA, Bath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is fantastic rooms were immaculate, great location for museums, and connections across the city. Hotels covid precautions were good and made you feel safe, look forward to visiting again.
Stayed 5 nights in Sep 2020
Response from Guest Experience Manager on 1 Oct 2020
Thank you so much for your wonderful review AndyA. That you felt comfortable and safe staying with us is a fantastic feedback and we are so happy to read it. We cannot wait to welcome you back again in the future. Kind regards, Stefanie, Guest Experience Manager

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Guest Experience Manager on 8 Sept 2020
Thank you so much for your fantastic feedback Lee!

8/10 Good

Amjad

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel in good location
In general it was a good stay, we had some issue when we arrived, as the internet was down in the hotel and they were not able to check us in, so it was very frustrated especially when we were up at 0330 in the morning. they take the safety of their guest very serious and the implement a very good measure to protect their guests. the location was great with the breakfast was good, so in general it was a good stay.
Stayed 3 nights in Jul 2020
Response from Guest Experience Manager on 7 Aug 2020
Dear Amjad, thank you so for your detailed feedback which we value very much! we especially value that you praise our measures that are indeed so important to us! We are so happy you felt safe and well looked after, this is great to read. We hope that we can welcome you back again in the future. Kind regards, Stefanie, Guest Experience Manager