We have stayed here several times as the rooms are large, with separate bedroom, living-room and small kitchen. It’s very clean and, whilst slightly out of the centre, close to an underground station. There are several supermarkets and good restaurants very nearby.
However, the furniture and furnishings are increasingly tired looking - there is now a real air of neglect about the place. On this occasion the dish a washer was broken (a sign told us we’d could leave our dishes and they would be washed), the fridge door wouldn’t close properly, the safe didn’t work, our fan started to make a loud clattering noise which meant we wouldn’t be able to sleep, our tea and sugar weren’t replenished after our second day and, to cap it all, on our last day the lift was broken and no-one had thought to put a sign on the door on the third floor.
We mentioned the fridge and the safe on our second day. We were told the fridge just needed defrosting and that would take a long time - it was 35 degrees outside, and had clearly been like that for a very long time! We complained again on our second day, but again nothing happened. When we complained about the fan, it was eventually replaced, but only after my husband absolutely insisted.
Things do sometimes go wrong in hotels, but mostly the staff are eager to rectify things. Unfortunately not here, where indifference seems to have become the order of the day.