In general, hotel was ok: clean, big enough, towels were change every day, near is subway station. We were surprised with the Internet policy (if you want to have wireless access to the Internet at your room, you need to pay for it additionally). Unfortunately, there was more. At the first day there was no hot water and heating was out of order - nobody told us about it (we realized it, when we tried to get a shower), so we were really cold. But accidents happen, it's understandable. Manager agreed to gave us 2nd day of parking for free, for our inconvenience. The real problem appeared, when we wanted to check out. It turned out that in our invoice there are 2 coffees and 2 souvenirs, instead of the parking fee for the 1st day (total amount was the same). I explained that we didn't buy any of this item, it was a payment for the parking. Although I understand there was disagreement with the invoice, but the way of receptionist behaved was unacceptable - he treated me like I wanted to defraud the hotel for a few euro. Finally, he called the manager and then he gave me (in very impolite way) the coin that is needed to open parking gate. He didn't even say 'goodbye'. I was shocked with his complete lack of professionalism. To be fair, during our stay we met also well mannered receptionists, but this man ruined our good opinion about the hotel. We were disappointed and we will never go there again.