Dear Maria,Thank you for your feedback. We are very sorry that your stay did not meet your expectations. In order to satisfy our guests, it is important for us to know what we can improve.We would be delighted if you could provide us with further information about your experience so that we can take appropriate action. We are always striving to improve our service and create a pleasant environment for our guests.It would be very helpful to us if you could provide us with specific suggestions on how we can exceed your expectations on a future visit. Your feedback is extremely important to us and we want to ensure that you enjoy a positive experience on your next stay.Thank you for your time and understanding. We look forward to welcoming you back soon and providing you with excellent service.Best regards

Dear John,Thank you for taking the time to leave us a great review! We are very pleased to hear that you had a positive experience with our ibis hotel. Your feedback is invaluable to us and we appreciate your support. If you have any suggestions or additional comments, please feel free to contact us at any time. We look forward to welcoming you back in the future!Best regards

Dear Naveen,Thank you for taking the time to leave us a great review! We are very pleased to hear that you had a positive experience with our ibis hotel. Your feedback is invaluable to us and we appreciate your support. If you have any suggestions or additional comments, please feel free to contact us at any time. We look forward to welcoming you back in the future!Best regards

Dear Eng Kwang., Thank you for taking the time to share your feedback regarding your recent stay at ibis Berlin Hauptbahnhof. We're delighted to hear that our convenient and safe location was helpful for you during your visit. We understand that our breakfast selection may not have met all of your expectations. At ibis, we strive to create a unique guest experience by providing a variety of fresh, healthy options every day. We are sorry if this was not the case during your stay. Again, thank you for sharing your feedback with us and we hope that you will allow us another opportunity to provide you with an exceptional experience.Johanna BossGeneral Manager

Dear Kang-Wu Philip,Thank you for staying with us at ibis Berlin Hauptbahnhof and for taking the time to provide us with your valuable feedback. We understand that our guests expect to receive certain amenities while staying with us and of course we do strive to offer our guests a pleasant experience while providing them with the best possible value. The mentioned amenities that you missed were not reduced due to cost cutting but are simply not part of the product in general. Most of the mentioned items wont fit into the room and we decided to offer for example kettles at the reception.We take pride in offering competitive rates and excellent service, while also doing our best to pass on cost savings to our guests. Thank you again for your feedback and we hope that you will stay with us again soon.Johanna BossGeneral Manager

Lieber Richard, vielen Dank für Ihre freundlichen Worte über unser Hotel und unsere Mitarbeiter. Wir freuen uns zu hören, dass Sie einen angenehmen Aufenthalt bei uns im ibis Berlin Hauptbahnhof hatten und dass die Lage für Ihre Reisepläne günstig war. Wir bemühen uns, unseren Gästen den besten Service zu bieten und wissen Ihr Feedback zu schätzen. Wir danken Ihnen nochmals für Ihre Bewertung.Johanna BossGeneral Manager

Dear Ruben, Thank you for taking the time to review your experience at ibis Berlin Hauptbahnhof. We are delighted to hear that you enjoyed our hotel and found our staff to be wonderful. At ibis, we strive to provide a top-notch experience for our guests and take great pride in delivering the best service possible. We look forward to seeing you again soon!Johanna BossGeneral Manager

Dear Vitaly,thank you for your kind words and the great feedback!We are happy that you enjoyed your stay to the fullest and we are looking forward to your next visit.Best regardsJohanna

Dear Tanet,thank you for this great review!We are happy that you enjoyed your stay and had a good time in Berlin.We hope you will visit us again soon!Best regards

Dear Nadezda,thank you for taking the time to share your feedback with us.I am sorry that the room and the stay did not meet your expectations. We also offer more spacious rooms, which can be booked directly ( Family rooms and wheelchair accessible) for any guests who wish to have a little more space.The standard rooms has two big towels, more are of course available at the reception.We hope to welcome you again despite this stay was not perfect!

Dear Marla,thank you for taking the time to share your feedback with us.I really appreciate the words of praise about our breakfast team- they really are doing amazing work day by day!I wish also our front desk team could have won you over - I am sorry that this did not happen!I hope you will visit us again to enjoy the "finished" area- even though Berlin is always a little under construction...Best regards from Berlin!

Dear Lulin,thank you for your review!We appreciate the excellent rating and hope to welcome you soon again with us.Best regards from BerlinJohanna

Dear Lulin,thank you very much for taking the tiome to share your feedback!We are happy about this 5-Star review and are looking forward to welcomiing you again soon.Best regardsJohanna

Dear Kimbra,Thank you for your detailed feedback! We are glad to hear that you enjoyed our convenient location right next to the train station and that you were pleased with the helpfulness of our staff. We apologize that the room felt a bit tight for two people and that it got hot during your stay. It is true that due to our excellent location in Berlin, it can get a bit louder despite the triple glazed windows. If you book with us again, please do not hesitate to let us know if you prefer a quieter room and we will do our best to make this possible for your stay. Additionally, we are glad that you were able to take advantage of the grocery store in the train station as well as all of the nearby dining options. We hope you had an enjoyable stay overall and look forward to having you back should your travels bring you back to Berlin!Johanna BossGeneral Manager

Dear Lina,thank you for sharing your feedback with us and thank you for pointing out our great location directly at Berlin central station.We hope you will visit us again!Best regards

Dear Simon,thank you for taking the time to share your feedback with us!We are glad that you liked the hotel and had a good stay.I am sorry that the booking policies was not as expected. We always offer one flexible and one non flexible option. The first one can be cancelled or modified up to one day prior to check in, the other is always cheaper but must be paid in advance and cannot be cancelled or modified. These structures are implemented in all Accor Hotels worldwide, to avoid dissatisfaction such as yours.I really hope that we will be able to welcome you again with us!Best regards from Berlin

Dear David,thank you for taking the time to share your feedback with us.We are happy that you enjoyed your stay and that our excellent location was a good starting point for you in Berlin.We are hoping to welcoming you again soon!Best regardsJohanna

Dear Guest,thank you for taking the time to share your feedback with us.I am happy that you enjoyed your stay and we are hoping to welcome you as our guest again soon.Best regardsJohanna

Dear Richard,thank you for taking the time to share your feedback here!We appreciate the 5-star rating and are looking forward to welcoming you again with us.Warm regards from BerlinJohanna

Dear Zoe,thank you for sharing your feedback with us!We are happy that you enjoyed your stay and had a great time in Berlin.The Team and I are looking forward to welcoming you again with us!Best regards from Berlin

Dear Oleg,thank you for taking the time to share yor feedback!We are glad that you enjoyed your stay and were happy with the provided service.We are looking forward to welcoming you again soon!Best regards from Berlin

Dear David,thank you very much for taking the time to share your feedback with us.We are happy to see that you had a good stay with us and we are hoping you will visit again.Best regardsJohanna

Dear Lynn,thank you very much for taking the time to share your feedback with us!We are happy that you enjoyed your stay and had a good time in Berlin!We are looking forward to welcoming you again soon!

Dear Andrew,wow- thank you very much for this great review!We are happy to see that you enjoyed your stay to the fullest.I appreciate this high score feedback and we are looking forward to welcoming you with us again soon!

Dear John,thank you for taking the time to share your experience with us.We are happy that you enjoyed your time with us. Thank you positively pointing out our colleague Tim- he was really happy and proud when I shared your feedback with the team!We are looking forward to welcoming you again with us !

Dear Mohamed,thank your this fair and friendly review!We are happy to see that you enjoyed your stay and we are proud to be part of a great Berlin experience.Ibis is happy to welcome you as a guest very soon again.

Dear Jack,thank you for sharing your feedback with us and future guests.I am happy that you enjoyed your stay and we are looking forward to welcoming you again soon.

Dear Edgar,thank you for taking the time to review your stay with us.We thank you for this nice review and are happy to see that you enjoyed your time with us in Berlin.

Dear Gavin,thank you very much for this nice review.We are happy to see that you had a great time with us in Berlin and we are looking forward to welcoming you again with us.Best regards from BerlinJohanna

Dear Aileen,thank you very much for this 5 Star review.We are happy that you enjoyed your stay and we are looking forward to welcoming you with us soon.Best regards from BerlinJohanna

Dear Stuart,thank you for taking the time to share your experience with us.We are happy to see that you had a good time and did enjoy your stay with us in Berlin.We are looking forward to welcoming you again soon with us.Warm regards from BerlinJohanna

Dear Sigrid,thank you for taking the time to share your feedback with us.We are happy and proud to receive this 5-star review and hope to be allowed to welcome you soon again with us.Best regards from BerlinJohanna

Dear Stephen,thank you for taking the time to share your feedback with us. I am sorry that we did not meet your expectations during your time with us.I would be happy if you could reach out to me directly via Mail so we can figure out, what went wrong.Looking forward to hearing from you and hoping to welcome you with us soon again.Johanna Boss