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Reviews of Hôtel de France Bergerac

3 out of 5
Hôtel de France Bergerac
18 Place Gambetta, Bergerac, Dordogne

Reviews

9.0

Wonderful

Rating 10 - Excellent. 136 out of 250 reviews" "
Rating 8 - Good. 100 out of 250 reviews" "
Rating 6 - Okay. 9 out of 250 reviews" "
Rating 4 - Poor. 4 out of 250 reviews" "
Rating 2 - Terrible. 1 out of 250 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Allyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bergerac overnight stop over
Ideally located place to stay and we achieved a parking space right in front of the hotel. No charge if leaving before 9 am. Beautiful restaurant down by the river. Ideal.
Stayed 1 night in Dec 2023

4/10 Poor

Luanne

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Lackluster and Uncomfortable
Stayed 1 night in Oct 2023
Response from David on 25 Oct 2023
Hello Luane and thanks for your review. It looks like you did not enjoy your 1 night stay among us and are sorry about that. In order for us to try to improve our services please next time give more details...Regards,David

8/10 Good

russell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ticked Many Boxes
Central, convenient, comfortable and a well-run hotel by a family team. Clean and tidy. Good breakfast with some home-made items. Helpful making arrangements for us.
Stayed 3 nights in Oct 2023
Response from David on 25 Oct 2023
Hello Russell and thanks a lot for your great feedback !It's been a real pleasure to welcome you and your friends in our hotel and we really hope you'll have another opportunity to come again.Best regards,Take care,David

6/10 Okay

adam, Boca Raton

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Reception was not able to find my reservation, a copy of written confirmation was required. Staff not helpful with luggage handling.
Stayed 1 night in Sep 2023

8/10 Good

Michael

Stayed 1 night in Oct 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both the staff and hotel were very welcoming and anticipated your needs. The bedroom facilities were excellent and we enjoyed using the pool and surrounding area. Breakfast offered a great selection, it was all fresh and the staff were quick to replenish any missing or low items.
Stayed 2 nights in Aug 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Shona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for 2 nights, our first time in Bergerac and only 10 minutes from the airport. We were made to feel very welcome, the room was lovely and we enjoyed having a swim. Breakfast was gorgeous and it was a very relaxing stay. There are only 3 places in the car park, and you have to leave your keys at reception so they can move the cars around. That was fine for us.
Stayed 2 nights in Aug 2023
Response from David on 13 Oct 2023
Dear Shona, Thanks a lot for such fantastic review !! Looking forward to welcoming you a second time !! :)Take care,Best regards,David

4/10 Poor

STEPHEN

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a lovely part of the town. You are in easy walking distance to the centre of the town which is a 3 minute walk.
Stayed 4 nights in Aug 2023

10/10 Excellent

Thomas F

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff and owners. If you are going to Bergerac, stay at this centrally located hotel.
Stayed 14 nights in Jul 2023
Response from David on 27 Jul 2023
Hello and thank you very much for such good comment !!! Always a real pleasure to welcome you in our hôtel.Looking forward to welcoming you again soon,Best regards,David

10/10 Excellent

grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This hotel was excellent, the room was just as described and they were very accomodating. It was very hot so lovely to have an outdoor space with a pool to cool off. I would definitely stay here again if I came back to Bergerac
Stayed 4 nights in Jul 2023
Response from David on 27 Jul 2023
Good morning Grace and thanks a lot for such perfect comment !! Happy to read our hôtel fully met your expectations and you really enjoyed your stay.We look forward to welcoming you again soon,Best regards,David

10/10 Excellent

Geraint

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area very central and friendly staff
Stayed 3 nights in Jul 2023

8/10 Good

Mrs Janice

Travelled with group
Liked: Cleanliness
Ideal location. Excellent breakfast with plenty of food available.
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was ideal for a short visit to Begerac. Ideally located for walking into the city and exploring the river and old town. The rooms where clean and had a small fridge which was great for popping in a bottle or two! My only criticism would be that the pool was really cold, this might be ok if weather is really hot but it was a bit too cold to enjoy when outside temperatures were a bit cooler. Tbe breakfast was great and the staff friendly and helpful. Little tip the rooms with pool view dont have balconies so might be worth bearing in mind. We really enjoyed having the balcony on the front with views of notre dame church. Overall good basic hotel with all you need for short stay .
Stayed 3 nights in Jun 2023
Response from David on 27 Jul 2023
Hi Michael and thanks a lot for the very good review !!Glad to read you enjoyed your stay and our nice little city !Regarding the temperature of the pool, we keep it between 25 and 28C maximum but it is true, we had few cold days by the end of june. Hoping you'll have another occasion to come again,Best regards,David

10/10 Excellent

Richard

Stayed 3 nights in Jun 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Nice hotel. Staff were great and very helpful. Rooms and beds are comfortable. Air conditioning was good. A great breakfast. I would definitely stay again.
Stayed 1 night in Jun 2023
Response from David on 7 Jul 2023
Hello Paul !It is always so pleasant to start the day reading a review like yours ! A big thank you from the whole team and we look forward to welcoming you again !Best regards,David

10/10 Excellent

Mrs Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Good location to explore Bergerac. Small, friendly with good service.
Stayed 2 nights in Jun 2023
Response from David on 7 Jul 2023
Dear Janice,"Merci" for the very good review and we look forward to welcoming you again.Best regards,David

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good little hotel
Nice little hotel in a great location. The staff were friendly and accommodating. Room was a bit basic and on the small side. I would recommend it for short stays.
Stayed 1 night in Jun 2023
Response from David on 7 Jul 2023
Hello Robert and thank you very much for the good comment. Happy to read our little hôtel pleased you and we hope to see you again soon !Best regards,David

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff all friendly and helpful. Breakfast lovely.
Stayed 3 nights in Jun 2023
Response from David on 23 Jun 2023
Hello Tracy and thank you very much for your short but lovely message ! Hoping you'll have another occasion to come again !Best regards,David

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked that the linen didnt smell of laundry products. It's location was excellent for access to old town and farmer market. The adjacent square was under renovated so it was noisy and dirty.
Stayed 7 nights in May 2023
Response from David on 3 Jun 2023
Dear Bruce,Thanks for the post left. We are of course really happy to read your satisfaction. Looking forward to welcoming you again with a nice brand new square in front our hotel !Best regards,David

8/10 Good

Rhiannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No directions in bedroom on how to close blackout blinds. One of the beds was hard but was offered a matress topper. Otherwise a nice hotel
Stayed 3 nights in May 2023
Response from David on 23 Jun 2023
Hello and thanks a lot for your review. Looking forward to welcoming you again !Best regards,David

10/10 Excellent

clive

Stayed 1 night in May 2023

10/10 Excellent

roslyn

Stayed 4 nights in Apr 2023

6/10 Okay

Patricia

Stayed 3 nights in Apr 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023

10/10 Excellent

Annabelle

Stayed 1 night in Dec 2022

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent location close to the old town; very good breakfast and pleasant, helpful staff
Stayed 1 night in Sep 2022

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Central
Stayed 2 nights in Sep 2022

10/10 Excellent

A M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

roslyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

6/10 Okay

Jill

Stayed 1 night in Aug 2022

10/10 Excellent

JONATHAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms quite small but clean and equiped with everything that you need. Very friendly and helpful management. An excellent breakfast for 10 euros extra. Very convenient location for access to the old town and the river. Highly recommended.
Stayed 3 nights in Aug 2022
Response from David on 21 Aug 2022
Hi Jonathan !What a pleasure to start the day reading your fantastic review and your satisfaction :) ! Thanks a lot for recommending our hôtel and see you again soon !Best regards,David

4/10 Poor

Andrew

Stayed 1 night in Aug 2022

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location
great central location added benefit of a pool especially with temperature 38 + Staff very friendly and accommodating staying late following a flight late arrival
Stayed 2 nights in Jul 2022
Response from David on 21 Aug 2022
Hi Leslie and thank you very much for your review posted on Hotels.com. We are of course really happy to read your satisfaction (location, pool, staff...) and really hope you'll have another occasion to come again in our beautifull town !Best regards,David

8/10 Good

Richard

Stayed 2 nights in Aug 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay!
A lovely hotel with very friendly staff. An absolute bonus is the pool which was definitely needed during our stay in a heatwave! Breakfast was excellent.
Stayed 7 nights in Jul 2022
Response from David on 21 Aug 2022
Dear Susan,Thank you very much for your excellent review !! So happy to read how pleasant was your (7 nights) stay, and it is true, the pool was more than needed during this period !Looking forward to welcoming you again,David

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location lovely little hotel
Hotel is in a perfect location you can access the old town within 5 minutes. Staff are very friendly and helpful. Room was clean and well equipped
Stayed 2 nights in Jul 2022
Response from David on 21 Aug 2022
Good afternoon Emma !Thanks a lot for such very good comment ! It is a big reward for all the team and a big motivation to keep maintaining (and improoving) our quality standards !Best regards,David

10/10 Excellent

Phillipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 4 nights in Jun 2022
Response from David on 6 Jul 2022
Dear Philippe, Thank you very much for your comment !! Best regards, David

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel had a nice balcony overlooking Place Gambetta
Stayed 7 nights in Jun 2022
Response from David on 21 Aug 2022
Hi Michael and thank you very much for your comment !We are delighted to read you really liked our hôtel and hope you'll come again soon.Best regards,David

8/10 Good

John

Liked: Staff & service
Nice hotel
Stayed 1 night in Jun 2022
Response from David on 21 Aug 2022
Dear John,Thanks a lot for your (short but good) review. Hoping to see you again soon !Best regards,David

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely weekend
Excellent location very nice hotel and pool at a reasonable price
Stayed 3 nights in Jun 2022
Response from David on 21 Aug 2022
Good morning David and thanks a lot for your kind review ! We wish you all the best and hope you'll be back soon !Best regards,David

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant
Very pleasant stay, great location to explore Bergerac - nice clean room with all amenities
Stayed 1 night in Jun 2022
Response from David on 23 Jun 2022
Dear Andrew, Thank you very much for your very good comment ! Looking forward to welcoming you again ! Best regards, David

10/10 Excellent

John, West Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our host was very kind and helpful.
Stayed 1 night in May 2022
Response from David on 26 Jun 2022
Hi John and thank you very much for your comment ! Always a pleasure to welcome and to look after pleasant people ! :) Looking forward to welcoming you again, Best regards, David

10/10 Excellent

Monica

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything
Stayed 7 nights in May 2022
Response from David on 18 May 2022
Thanks a lot Monica for your comment ! Looking forward to welcoming you again, Best regards, David

10/10 Excellent

Catherine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located just a short walk from the Old Town and there is plenty of parking just opposite. The hotel staff are extremely friendly, welcoming and helpful and a lovely continental breakfast spread in the morning. Slight smell of drains in the room and noisy vans/street cleaner rumbling by in the morning if your room faces the square. Pool facing rooms quiet and peaceful.
Stayed 1 night in May 2022

10/10 Excellent

Panayiota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, friendly staff, very helpful staff and peaceful. Felt very safe in the area x
Stayed 3 nights in May 2022
Response from David on 13 May 2022
Hi, Thanks a lot for your great comment. Happy to read you have had a pleasant and peaceful stay in our hôtel ! Looking forward to welcoming you again, Best regards, David

10/10 Excellent

Hector

Stayed 1 night in Mar 2022

10/10 Excellent

Winny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back again
We didn't expect this room rate could get a lovely courtyard view room. The room was spacious. It provided a coffee machine in the room, which we may not even see in a 4-star hotel in France for our 15 days trip. The receptionists were friendly and helpful. They served with their heart. We paid twice accidentally to the laundry shop nearby. We couldn't speak proper French to settle the matter, and the hotel receptionist helped us resolve the issue quickly. We highly appreciated their service. In front of the hotel has plenty of parking slots free from 7 pm to the next day at 9 am. And it's easy to park. The breakfast was good and with a wide range of selections. One of the pastries was super delicious. The hotel location was good. It is nearby an authentic yummy Vietnamese restaurant and laundry shop at the corner of the street. Opp the road, we can access a supermarket and have a nice walk in the centre of the town. We have stayed at seven hotels on our trip, and we definitely like this hotel and will recommend it to anyone.
Stayed 1 night in Mar 2022
Response from David on 8 May 2022
Hi Winny and thank you very much for such good feedback !! It is a super reward for the whole team to read your satisfaction. Also very happy for your recommendation ! :) Looking forward to welcoming you again ! best regards, David

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in convenient location
Clean and friendly hotel. They welcomed our small dog. The service was efficient and friendly. We will definitely stay again
Stayed 1 night in Dec 2021