Dear Dannymatte, We are glad you found our front desk staff friendly upon arrival. However, we are sincerely sorry for the discomfort caused by the smell of marijuana during your stay. Maintaining a pleasant atmosphere is important to us, and we apologize for falling short of this expectation. We take such matters seriously and actively address them with our team to ensure a more enjoyable guest experience. Your feedback is invaluable, and we appreciate your understanding. Should you choose to stay with us again, we'll strive to provide you with a much-improved experience. Thank you for bringing this matter to our attention.Sincerely,Hotel management

Dear Judson, Thank you for taking the time to share your experience at our hotel. Please accept our apologies for the bathtub issues you faced and any inconvenience this has caused you. We certainly understand how frustrating it can be when maintenance issues arise. Please know that we are committed to prioritizing the comfort and satisfaction of our guests above all else. Therefore, we hope you will revisit us so we can show you the experience you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Connie, Thank you for sharing your excellent review of your visit to Extended Stay America. We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management

Dear Kristy, We sincerely apologize for the disappointing experience you encountered during your stay. Your feedback is disconcerting, and we regret the inconvenience caused by cleanliness and staff behavior issues. We take these matters seriously and will address this matter with our team to prevent similar incidents. Please be assured that this does not reflect our usual standards. We appreciate your insights and sincerely hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Carolina, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management

Dear Guest, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are also sorry for the noise concerns during your time with us. Please accept our sincere apologies for the inconvenience caused. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Julie, Thank you for staying at Extended Stay America and for taking the time to leave your comments. We are glad you enjoyed your room, particularly the cleanliness and in-room amenities. However, please accept our apologies for the lack of attentiveness you encountered at our front desk. Should your travels bring you back, we welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely, Hotel Management

Dear Ethan, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before they are allocated to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

Dear Allison, Thank you for your honest feedback about your recent visit. Our team is genuinely sorry for the extended wait you experienced during check-in. We understand the importance of a smooth arrival process and are committed to improving it. We're reviewing this with our staff to manage better and minimize wait times. Your insights are invaluable as we strive to enhance our service. Again, sorry for the frustration. We appreciate your understanding and hope to have the opportunity to make things right whenever your travels bring you back.Sincerely,Hotel Management

Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely,Hotel Management

Dear Kelly, Thank you for reviewing your stay at our hotel and sharing your feedback. We would like to extend our sincere apologies for the oversights by our housekeeping staff during your visit. This incident does not align with the high standards we set for ourselves, and we are genuinely disappointed that this was your experience. We also regret that the bed’s size was not to your expectations. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management

Dear Michelle, We're delighted to hear that the desk staff at Extended Stay America provided you with helpful and sweet service. Your positive feedback is appreciated, and we're pleased to have met your expectations during your stay. We look forward to hosting you again for another comfortable visit. Thank you for choosing us!Sincerely,Hotel Management

Dear Brenda, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear GREG E, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback, and we are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Kerry, Thank you for staying with us. We always want our guests to have a gratifying experience in every aspect, so it was disappointing to read that the bed in your room was uncomfortable. We are sorry you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. It would be our pleasure to welcome you back soon.Sincerely,Hotel Management

Dear Gerald, Thank you for taking the time to leave your feedback. We are sorry you were disappointed and felt unsafe on your arrival. We are committed to taking care of our guests. So we have a very secure and reliable system in place for our guests' safety and security. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, so we suggested contacting them directly. Please feel to reach out to us if you need further assistance. We appreciate your patience and hope you will consider staying with us in the future.Sincerely,Hotel Management

Dear Stanley, Thank you for selecting our hotel and taking the time to write a review. We appreciate you pointing out specific items you loved and areas where we can improve. We have shared your concerns with the appropriate individuals and are following up to determine where we went wrong and how we can avoid future inconveniences. While we know this stay did not meet all your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management

Dear Karl, Thank you for sharing your candid review. We sincerely apologize for failing to provide you with the seamless experience you deserved. We follow the most rigorous industry standards regarding our property's cleanliness and pest control. Even so, we have contacted our pest control provider to inspect our hotel professionally and prevent such problems from affecting future guests. We appreciate your patience, and we hope you will try us again so we can deliver the flawless stay you should always expect from us.Sincerely,Hotel Management

Dear Marco A, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve. Sincerely,Hotel Management

Dear Zachary, Thank you for choosing Extended Stay America and for the excellent review. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Hotel Management

Dear Guest, Thank you for being a guest in our hotel. We are sorry to hear about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon for a much better experience.Sincerely,Hotel Management

We are so happy that you loved our accommodations and that you enjoyed such a pleasant stay! We look forward to welcoming you back the next time your travels bring you to the area!

We appreciate your honest feedback and highlighting these concerning issues, Doug. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.