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Reviews of Hampton Inn & Suites Benton Harbor

2.5 out of 5
Hampton Inn & Suites Benton Harbor
1921 Pipestone Rd, Benton Harbor, MI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 309 out of 414 reviews" "
Rating 8 - Good. 65 out of 414 reviews" "
Rating 6 - Okay. 17 out of 414 reviews" "
Rating 4 - Poor. 11 out of 414 reviews" "
Rating 2 - Terrible. 12 out of 414 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I was the guest of the day and received a goodie back and points that was a surprise. Don’t like the fact that the lobby closes at 10pm and the rude 3-11 girl shut lights out on us cause we didn’t get up then proceeded to have security tell us she is going to call cops on us. We were sitting in lobby talking and not being loud or crazy.
Stayed 2 nights in May 2024

10/10 Excellent

Donald

Business traveller, Travelled with group
Liked: Amenities
I was customer of the day i received a nice gift bag and a 1000 points the stay was awesome as always
Stayed 1 night in May 2024

10/10 Excellent

Tamatha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality shown by the entire staff was everything! Experience felt more like warm Southern hospitality. I would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Michael on 23 Apr 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback! We're happy to give you that Southern hospitality up here in the cold North!

8/10 Good

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michael on 23 Apr 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Excellent

Joan, Olympia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michael on 23 Apr 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Excellent

Sijimon, Buffalo Grove

Stayed 1 night in Mar 2024
Response from Michael on 23 Apr 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Excellent

Shawn

Stayed 1 night in Mar 2024
Response from Michael on 23 Apr 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Excellent

Keith, Roscommon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and easy to find a parking spot. Very impressed with the quality and cleanliness of the room.
Stayed 1 night in Mar 2024
Response from Michael on 19 Mar 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback, especially with regards to cleanliness! We try our best to keep every aspect of the hotel clean and tidy.

10/10 Excellent

Ebony

Travelled with partner
Everything
Stayed 1 night in Mar 2024
Response from Michael on 19 Mar 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Excellent

Kenneth

Travelled with partner
Liked: Amenities
Exta good
Stayed 1 night in Mar 2024
Response from Michael on 19 Mar 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Excellent

Jane, Stevens Point

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Michael on 19 Mar 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Excellent

Shanice

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here!!!
Stayed 1 night in Mar 2024
Response from Michael on 19 Mar 2024
Thank you for taking the time to share your experience with us. We greatly appreciate your enthusiasm for our hotel and hope to see you again soon!

4/10 Poor

Kiley

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Michael on 6 Mar 2024
Thank you for completing the online survey you received regarding your recent stay at our hotel. I apologize that we did not meet your expectations. Please let me know if there is anything we can do to make you stays more enjoyable. Hope to see you again soon!

8/10 Good

Tawana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michael on 28 Feb 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Excellent

Christoffer

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean, quiet, close to the place i needed to be, and the service was amazing! The front desk manager Nickol was absolutely fantastic. She made our stay extra special. We will definitely stay here again. The only thing we didnt like was the pillows were very flat.
Stayed 6 nights in Feb 2024
Response from Michael on 28 Feb 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Excellent

Shanice

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Staying at the Hampton Inn was great!! I love the complimentary breakfast. The room was pretty clean for the most part. The only issue I had was the shower. It was really dirty. I’m not sure that housekeeping understand that the shower the shower glass door has to be cleaned as well. It was black dirt and foot prints at the bottom on the tub. Well, stand up shower. But, all in all. I enjoyed staying there!
Stayed 1 night in Feb 2024
Response from Michael on 28 Feb 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback! I will be sure to meet with our housekeeping department to ensure proper cleaning of the showers.

10/10 Excellent

jon

Stayed 1 night in Feb 2024
Response from Michael on 16 Feb 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Excellent

Vanessa, Rochester

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just not very easy to get to. You have absolutely wonderful morning staff and were very cheerful even though the Lions lost, maybe next season…I digress (heavy sigh), I would definitely stay again thank you!
Stayed 2 nights in Jan 2024
Response from Michael on 7 Feb 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback, especially with regards to our morning staff! Hope to see you again soon!

10/10 Excellent

Ismael

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
the service very good 👍 the breakfast perfect 😍 the pool excellent ⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in Jan 2024
Response from Michael on 7 Feb 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Excellent

Dane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again, the staff was friendly, the hotel was clean, the breakfast options were plentiful and rooms were appointed nicely.
Stayed 4 nights in Jan 2024
Response from Michael on 7 Feb 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback, especially with regards to our staff and cleanliness! We hope to see you again soon!

10/10 Excellent

Percy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Michael on 30 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Excellent

Tara

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice and the staff was very friendly
Stayed 1 night in Jan 2024
Response from Michael on 30 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property seems newer. Nice and clean.
Stayed 1 night in Jan 2024
Response from Michael on 30 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Excellent

Sheresa

Stayed 1 night in Jan 2024
Response from Michael on 17 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was great from our arrival until we checked out. Especially JoJo, Anita and Shaquoia. We were there for a funeral and they made us feel comforted during a difficult time.
Stayed 3 nights in Jan 2024
Response from Michael on 12 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Excellent

Mekayla

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good bed, quiet and relaxing
Stayed 1 night in Jan 2024
Response from Michael on 12 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

6/10 Okay

Michael

Stayed 1 night in Dec 2023
Response from Michael on 2 Jan 2024
Thank you for completing the survey regarding your stay. Comments from our guests enable us to continually improve and exceed the Hampton Inn standards. We hope to exceed your expectations next time!

10/10 Excellent

Kamila

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean
Stayed 1 night in Dec 2023
Response from Michael on 2 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Excellent

Laura

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So far so good. We are having an awesome time. Property is very nice and fresh. Only down is exterior landscaping and parking lot is unfinished. Plenty of available parking. I am a bit sad there was a problem with the pool and the children lost about 2 hours swim time, a major deal in Michigan December. Also, I was charged $75 for my cat for one night. Doesn't seem pet friendly. Seems pet jacking.
Stayed 1 night in Dec 2023
Response from Michael on 2 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and apologize for the pool maintenance issue whole-heartedly!

10/10 Excellent

Lorrie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Michael on 15 Dec 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Michael on 15 Dec 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fsntastic!
Stayed 5 nights in Dec 2023
Response from Michael on 2 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback, especially with regards to our staff!

10/10 Excellent

Katie

Stayed 1 night in Dec 2023
Response from Michael on 2 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Brittany on the front desk is always super friendly and helpful.
Stayed 1 night in Dec 2023
Response from Michael on 15 Dec 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback! Brittany is certainly one of our best front desk agents!

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
This had to be one of the nicest hotels and breakfast that I have stayed at in many years. My only concern was when I returned from an evening event at 10pm, there was only one parking space available. There were numerous construction vehicles in their parking area.
Stayed 1 night in Nov 2023
Response from Michael on 7 Dec 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to you see again soon!

10/10 Excellent

Erica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a new hotel there seemed to be no issues and staff extremely friendly!
Stayed 2 nights in Nov 2023
Response from Michael on 7 Dec 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
This hotel got worse with each day
We booked our stay here due to great reviews. Upon arriving, it seemed like a great hotel -- we got a huge corner room on the top floor, hoping that meant less noise from neighboring rooms. When we checked in, the desk clerk told us housekeeping was done every other day, no big deal. HOWEVER...our room wasn't cleaned the first day, so we figured it would be cleaned the second. It was not. Nor was it cleaned on the third day, even after we had asked two people if the room would be cleaned (a housekeeper and desk clerk), and both said yes. I also had to go to the desk for extra towels and shampoo (empty shampoo bottle in shower from day one). On the fourth day, I went to the desk and asked the THREE employees standing there about the housekeeping schedule, and the response from two of them was -- "they won't clean if your personal things are on the bed," and..."they won't clean if you left the sign on the door." Neither of those things applied in our case, but instead of a normal hospitality response (e.g., "I'm so sorry, we'll take care of that right away"), somehow it was our fault our room didn't get any housekeeping until the fourth day AND I had to ask on at least three different occasions. That, and the unfortunate customer service related to it, was the most annoying thing. Also there is no heat source in the bathroom, which is on the opposite side of the room as the heater..brrrrrr FYI, you can hear EVERYTHING from other rooms.
Stayed 5 nights in Nov 2023
Response from Michael on 7 Dec 2023
Thank you for completing the online survey you received regarding your recent stay at our hotel. I apologize for the inconvenience you experienced. I will be following up with our housekeeping department regarding the issue immediately, ensuring that they understand the importance of stayover service for our guests. Again, I apologize for the inconvenience and hope to see you at our property again soon.

10/10 Excellent

Randal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Michael on 2 Jan 2024
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

8/10 Good

Larry

Travelled with partner
Liked: Amenities
Nice clean newer rooms. Staff at front desk very helpful. I would stay here again close to restaurants.
Stayed 2 nights in Nov 2023
Response from Michael on 7 Dec 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Excellent

Dickson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have the most comfortable bed and pillows among the 5 hotels I stayed this trip. Friendly staff.
Stayed 1 night in Nov 2023
Response from Michael on 7 Dec 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty well kept hotel. It’s my go to whenever I visit the area.
Stayed 1 night in Nov 2023
Response from Michael on 7 Dec 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback. See you the next time you're in town!

10/10 Excellent

Nicholas Brincat

Travelled with family and small children, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel but rough area. Hotel was great and amenities great.
Stayed 1 night in Nov 2023
Response from Michael on 7 Dec 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

2/10 Terrible

Tamiko

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible and rude front desk
Stayed 1 night in Nov 2023
Response from Michael on 7 Dec 2023
We apologize that you were not satisfied with your stay. We do, however, have to take action if guests are causing disturbances and exceeding the maximum allowed occupancy in a room.

10/10 Excellent

Timothy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific place - well appointed, generously sized rooms (at least the king was) and pet-friendly. We had a great stay and will definitely return.
Stayed 1 night in Nov 2023
Response from Michael on 7 Dec 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Had to wait awhile for someone to be at front desk. Breakfast eggs and sausage were unedible, otherwise all was good.
Stayed 1 night in Nov 2023
Response from Michael on 7 Dec 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback! We apologize for your wait at the front desk.

10/10 Excellent

Peyton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really noce
Stayed 1 night in Nov 2023
Response from Michael on 7 Dec 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Excellent

Keith

Stayed 1 night in Nov 2023
Response from Michael on 15 Dec 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and nice amenities
Stayed 1 night in Nov 2023
Response from Michael on 7 Dec 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!

10/10 Excellent

Jennifer

Travelled with family
Stayed 1 night in Nov 2023
Response from Michael on 7 Dec 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback and hope to see you again soon!

8/10 Good

Trudy, Southfield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk and dining staff were very friendly, courteous, and professional. The free breakfast was very nice. While the accommodations were good, the area outside was under heavy construction. However, it was clean, safe, and met our needs for two nights. Would stay there again.
Stayed 2 nights in Nov 2023
Response from Michael on 20 Nov 2023
Thank you for taking the time to share your experience with us. We appreciate the positive feedback!