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Reviews of Clayton Hotel Belfast

4 out of 5
Clayton Hotel Belfast
22-26 Ormeau Avenue, Belfast, Northern Ireland

Reviews

8.4

Very good

Rating 10 - Excellent. 454 out of 1000 reviews" "
Rating 8 - Good. 331 out of 1000 reviews" "
Rating 6 - Okay. 124 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laurene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a walkable distance to the Titanic and Cathedral areas. Parking was close by. Also restaurant on site was good
Stayed 1 night in May 2024

6/10 Okay

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good location,safe,clean. The employees don't care to much to make you feel welcome. I complained about the shower curtain in the shower because every time you take shower water goes everywhere because they only had the fabric shower curtain,you get out off the shower and get into a pool. The front desk sent a housekeeping to check and he said is only one curtain. The food in the restaurant is really good and the same for the breakfast. Maybe the employees need little more training in how to deal with tourists.
Stayed 3 nights in May 2024

6/10 Okay

Amanuel

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It felt close to what’s happening in the area. Off-site parking at a National Car Park (NCP) at a discounted rate of 12 pounds a night. The staff is not forth coming with information so there is not a dumb question, ask a lot if you don’t know. For the American travel no ice machine or mini fridge. My wife and I found this in most UK hotels and some didn’t have AC.
Stayed 2 nights in May 2024

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean room with everything provided Breakfast had something for everyone and plenty of it, staff helpful and friendly
Stayed 1 night in May 2024

10/10 Excellent

Siun

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We always return to this hotel for it’s central location and access to a safe 24 hour car park at the back, but we miss the swimming pool and sauna ☹️☹️
Stayed 1 night in May 2024

10/10 Excellent

Graeme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in May 2024

10/10 Excellent

Nicola, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable and spacious hotel, and fantastic friendly staff. Thank you
Stayed 1 night in May 2024

6/10 Okay

Dorla

Travelled with group
Disliked: Staff & service
Hotel was nice enough. Staff were not friendly or very accommodating. Did not really feel welcome there at all.
Stayed 3 nights in May 2024

10/10 Excellent

Kelly Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 2 nights in May 2024

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in May 2024

8/10 Good

Grahame

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff Very comfortable
Stayed 2 nights in Apr 2024

10/10 Excellent

Susan

Travelled with partner
From the moment we arrived (I was there for a conference at QUB while my partner toured around) we were made to feel welcome. Staff were always open to questions, feedback, a chat and hearing our stories about Belfast.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sharon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 7 nights in Apr 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big open plan reception,bar and dining room. Very friendly and helpful staff. Bathroom could have been a bit cleaner.
Stayed 3 nights in Apr 2024

8/10 Good

Terrie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and very good breakfast
Stayed 2 nights in Apr 2024

10/10 Excellent

Shana, Kissimmee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff was pleasant. The room was clean.
Stayed 2 nights in Apr 2024

8/10 Good

YANLIANG

Stayed 1 night in Mar 2024

8/10 Good

Adam

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
When we checked the room there was little cleaning done. Cigarette’s just lying behind the pillows of the sofa and there was a MAGGOT in the bedsheets. Major cleaning improvement needed.
Stayed 1 night in Mar 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful service Beautiful surrounding area
Stayed 1 night in Mar 2024

10/10 Excellent

Jamie

Friendly staff, nice accommodation
Stayed 2 nights in Mar 2024

10/10 Excellent

Dmitri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024

2/10 Terrible

trevor

Stayed 1 night in Mar 2024

8/10 Good

Ryan

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay at the Clayton when visiting Belfast, but I have to say this trip was disappointing. Firstly the bar, not only have they hiked the prices up, it was comfortably the most expensive bar we visit all weekend. Secondly the pool closure… between our booking and our arrival the pool had closed down.. this was not communicated to us and we even arrived at the spa, with our young daughter, to find it all closed up. Reception staff, we dealt with 2, one was very helpful, the other quite the opposite. Cleanliness, our room wasn’t cleaned properly on our first night (bathroom bins full on nappies (in sacks) not emptied and breakfast plates left). Room service glasses and plates left in to corridors for half the following day (not great when travelling with a toddler). All in all, the hotel has gone downhill since our last visit and we’ll most likely stay else where when next in town.
Stayed 3 nights in Mar 2024

6/10 Okay

Catherine

Travelled with family
The bed was comfortable b fast very nice evening meal very good Room hairdryer wasn’t working lamp on table didn’t work outside window very very dirty window sill stained
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gentleman on reception desk was exceptional. Offered to organise food for me as just missed the dining room closing by about five minutes.
Stayed 1 night in Feb 2024

8/10 Good

Cheryl

Stayed 1 night in Mar 2024

10/10 Excellent

Cara

Stayed 1 night in Mar 2024

2/10 Terrible

Patrick

Stayed 1 night in Feb 2024

10/10 Excellent

Jack

Stayed 2 nights in Feb 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a warm welcome and great atmosphere. Within walking distance of everything you need. Being central I was worried about noise, however I couldn’t hear anything whilst in the room which was great. Very clean and comfortable. Will definitely stay here again when next in Belfast!
Stayed 2 nights in Feb 2024

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

6/10 Okay

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking Issue
The manager Paul Stafford was excellent and helped us a lot. Issue is parking They gave a code to use on checkout of the UCP but couldn’t talk to them so couldn’t apply code so had to pay full price £35 for 36 hours or so
Stayed 2 nights in Feb 2024

6/10 Okay

Julie

Travelled with family
Not enough loo roll ,extremely noisy Friday and Saturday night surrounding area family room catered for 3 not 4 one large bed one medium bed.
Stayed 3 nights in Feb 2024

10/10 Excellent

Adrian

Stayed 1 night in Feb 2024

8/10 Good

Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Liked the contact free check in and check out. A fridge would have been good. The tiles in the bathroom had a few missing.
Stayed 2 nights in Feb 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Clean functional room. Comfortable bed. Quiet surroundings.
Stayed 3 nights in Jan 2024

4/10 Poor

Louise

Stayed 3 nights in Jan 2024

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the heart of Belfast
Stayed 4 nights in Jan 2024

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Stayed 2 nights in Jan 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Great place to stay. Very well appointed, really helpful staff. The breakfast is really good.
Stayed 1 night in Jan 2024

6/10 Okay

Pamela

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel very clean staff very friendly unfortunately very disappointed to be told on arrival there is no longer pool sauna or steam room,which is why I booked this hotel and they don’t say it on there website
Stayed 2 nights in Jan 2024

6/10 Okay

Robert

Liked: Staff & service, amenities
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

Leigh

Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
You get what you pay for.
The staff were absolutely lovely and helpful. The room however had stains on the floor, no plug sockets near the bed, the air conditioning didn't work. The food in the restaurant was gorgous though!
Stayed 1 night in Jan 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Eve stay
There is no fridge in the room and the bathrooms could use a refurbishment but it is a lovely clean hotel in a great location with friendly staff.
Stayed 2 nights in Dec 2023

6/10 Okay

Niamh

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023