Bar (on property)

Reviews of Novotel Beijing Peace

4 out of 5
Novotel Beijing Peace
No 3 Jinyu Hutong, Beijing, Beijing

Reviews

8.0

Very good

Rating 10 - Excellent. 321 out of 1008 reviews" "
Rating 8 - Good. 420 out of 1008 reviews" "
Rating 6 - Okay. 181 out of 1008 reviews" "
Rating 4 - Poor. 58 out of 1008 reviews" "
Rating 2 - Terrible. 28 out of 1008 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All excellent
Stayed 3 nights in Mar 2024

8/10 Good

Rosalinda

Travelled with family
The air conditioning system does not work in the room. I tried to set the temperature but the dial seems to be completely broken . Cold air continue to make the room very cold , the same temperature as outside ie 3-8 degrees. I caught a cold as a result. Hopefully, the hotel management does some about this ,
Stayed 10 nights in Mar 2024

10/10 Excellent

Ziyuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location which close to everywhere! However , breakfast only includes just 1 person .
Stayed 4 nights in Mar 2024

10/10 Excellent

gabriella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
concierge is friendly, helpful, speaks a bit of english. to use the pool, you need a swim cap. the staff in the fitness area are strict.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kok Fong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 8mins walk to APM for plenty of good food and WFJ walking street. Breakfast was good. Conveniently located between 2 MRT stations. Abt 30mins walk to Wumen Forbidden City. Many Hutongs to explore within the area. Chang A street is abt 30mins walk too. Hotel room is spacious, just looks little old with many marks on doors and walls. Water pressure was good too. Generous supply of mineral water daily and toiletries.The only minus for me was the shower curtain. It smells. Perhaps hotel could consider replacing them.
Stayed 4 nights in Mar 2024

6/10 Okay

Jing Min

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Wayne, EPHRATA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect
Stayed 6 nights in Jan 2024
Response from Guest Experience & Brand Manager on 11 Jan 2024
Dear guest We very much appreciate your comments regarding your stay at the Novotel Beijing Peace. Ideally located in the city centre of Wangfujing,it is within walking distance of the Fordidden City,Tiananmen and shopping malls,etc. we hope your next visit will be as pleasant as the previous one.

8/10 Good

ALEJANDRO, CANCUN

Travelled with group
Liked: Cleanliness, staff & service, amenities
Property is an perfect location, staff very friendy, needs rennovation.
Stayed 4 nights in Dec 2023
Response from Guest Experience&Brand Manager Novotel Beijing Pe on 7 Jan 2024
Dear Guest, we are very happy to see your love for our hotel!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

6/10 Okay

Andy

Business traveller
Liked: Cleanliness, room comfort
It's OK!
I would describe this hotel as OK. I stayed in better, but I have also stayed in far worse! Pros: - Easy and quick check in. - Rooms are of a good size. - Beds are fine and comfy. - Stayed in the freezing Beijing winter, but the rooms were nice and warm. Cons: - A little old and dated. Could do with a refurb. - Rooms a little dark and dingy. - Limited English beyond the reception staff (e.g. room service). - Room service was always very quick, but one meal arrived completely cold. It had obviously been sat there for a long time (perhaps a cancelled order from another guest). - Limited options for western tastes at breakfast. Fine for a short stay if you're on a budget.
Stayed 3 nights in Nov 2023
Response from Guest Experience&Brand Manager Novotel Beijing Pea on 7 Jan 2024
Dear Guest, we appreciate it that you choose our hotel as your stay in Beijing. And your comment has been shared with relevant department heads for immediate action for improvement. Thank you again for your honest feedback and we are looking forward to seeing you in the coming future.

10/10 Excellent

BIROL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Nice hotel convenient to shopping and train stations. Bedroom was very spacious and comfortable. Heating was was on and off not reliable. Bathroom in 1018 needs updating very dark and corking on tiles around shower was not clean edges need to be trimmed. Looks terrible lazy repair job. Breakfast was very nice with great selection of western food. Our trip to Beijing was very enjoyable.
Stayed 4 nights in Nov 2023
Response from Guest Experience&Brand Manager Novotel Beijing Pe on 7 Jan 2024
Dear Guest, we are very happy to see your love for our hotel!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

4/10 Poor

Man Chun Thomas

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel looked fatigued and was not well maintained. Everything looked so old and tired. The room smell of toilet and the heating in the room was not sufficient.
Stayed 2 nights in Nov 2023
Response from Guest Experience & Brand Manager Novotel Beijing on 7 Jan 2024
Dear Guest, We are sorry to hear that your accommodation experience this time did not meet your expectation. Your comment are taken seriously and has been shared with relevant department heads for further improvement. Once again we apologize for the inconvenience caused during your stay. At the same time, if you encounter any problems during your stay, you are welcome to contact our service staff and we will try our best to help you. Thank you again for your valuable feedback! Sincerely looking forward to your stay again!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Experience&Brand Manager Novotel Beijing Pe on 7 Jan 2024
Dear Guest, we are very happy to see your love for our hotel!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location
Lovely rooms and hotel. Swimming pool open but sauna closed. No towels in changing room
Stayed 3 nights in Nov 2023
Response from Guest Experience&Brand Manager Novotel Beijing Pe on 7 Jan 2024
Dear Guest, we are very happy to see your love for our hotel! Meanwhile, immediate action has been made to avoid the problem of lacking towel happening again. We are sorry for the inconvenience caused during your stay.Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

10/10 Excellent

Chinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of the hotel
Stayed 3 nights in Oct 2023
Response from Guest Experience&Brand Manager Novotel Beijing Pea on 7 Jan 2024
Dear Guest, we are very happy to see your love for our hotel!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

10/10 Excellent

Shuang

Liked: Staff & service, property conditions & facilities
.
Stayed 4 nights in Oct 2023
Response from Guest Experience&Brand Manager Novotel Beijing Pe on 7 Jan 2024
Dear Guest, we are very happy to see your love for our hotel!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

4/10 Poor

Shuang

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast is not good
Stayed 1 night in Oct 2023
Response from Guest Experience&Brand Manager on 7 Jan 2024
Dear guest, thank you for your review of the hotel! We are sorry to hear that the breakfast did not meet your expectations. We attach great importance to your comments and has shared your suggestions with the catering director as soon as possible. We have upgraded the types and tastes of breakfast based on the existing Chinese and Western meals. We sincerely look forward to your visit again and hope to have the opportunity to provide you with better service in the near future.

6/10 Okay

BING

Stayed 5 nights in Oct 2023
Response from Guest Experience&Brand Manager Novotel Beijing Pe on 7 Jan 2024
Dear Guest, thank you for. choosing our. hotel as your stay in Beijing!Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

2/10 Terrible

Gerel

Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Sep 2023
Response from Guest Experience&Brand Manager on 7 Jan 2024
Dear guest, thank you very much for choosing to stay at Novotel Beijing Peace . We are sorry to hear that the experience did not meet your expectations. On behalf of the team, I would like to sincerely apologize to you. Your opinions have been shared with the hotel management and department directors. We will be committed to the maintenance and update of hotel facilities, rectification of the environment and improvement of service quality. My team and I look forward to your next visit.

8/10 Good

???

Business traveller
Liked: Cleanliness, staff & service
The layout is a bit wired. Floor tile to the west wing guest room is loose.
Stayed 3 nights in Aug 2023
Response from Guest Experience&Brand Manager on 7 Jan 2024
Dear Guest, thank you for choosing our hotel as your stay in Beijing! We take your comment seriously and immediate actions have been taken for further improvement. We are sorry for the inconvenience caused during your stay.Novotel Beijing Peace Hotel is located in the center of Beijing, adjacent to Wangfujing Business Circle, with an excellent geographical location and convenient transportation. My team and I sincerely look forward to your next visit and giving us the opportunity to provide you with a home away from home service experience again.

4/10 Poor

Michael Ban Chen

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old and dated room despite great service.
Old and dated room. Though cheapest in the surrounding Wangfujing area, I suppose there is better choice elsewhere. Bed is hard and unexciting breakfast.
Stayed 3 nights in Aug 2023
Response from Guest Experience & Brand Manager Novotel Beijing P on 8 Sept 2023
Dear Guest, Thank you for your feedback on your stay with us at Novotel Beijing Peace. Your feedback is of utmost importance to us and we value your honest opinion. We understand that our rooms may not have been up to your expectations and thank you for bringing this to our attention. At Novotel Beijing Peace, we strive to provide the best service and accommodation possible for our guests, and we’d love for you to come back so that we can show you a better experience. Thank you again for taking the time to review us.Regards,

8/10 Good

Malgorzata

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great location in the heart of the city
I enjoyed my stay despite the fact that the hotel was a bit outdated. My room was relatively small, but the bathroom was a decent size. All amenities included, apart from an ironing board and iron. The staff were friendly. The swimming pool looks like a small pond for children and was permanently occupied by young children. The best part of the hotel was its location- within walking distance to the Forbidden City and close to the nearest underground.
Stayed 4 nights in Jul 2023
Response from Novotel Beijing Peace on 17 Aug 2023
Dear Malgorzata,Thank you for taking the time to review your experience with us at Novotel Beijing Peace. We are thrilled to hear that you enjoyed your stay despite the fact that the hotel is a bit outdated. We appreciate your kind words about the friendly staff and our great location so close to Forbidden City and the nearest underground station. Thank you again for choosing Novotel Beijing Peace and we look forward to welcoming you back soon! Best Regards,

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is conveniently located near historic sites, shopping centers and many restaurants. Staff is great and helpiful.
Stayed 5 nights in Jul 2023
Response from Novotel Beijing Peace on 17 Aug 2023
Dear Guest, Thank you for taking the time to provide your feedback on your recent stay at Novotel Beijing Peace. We are delighted to hear that you enjoyed our exceptional staff and excellent location. Your positive comments are greatly appreciated and we are glad that you had an enjoyable stay with us. At Novotel Beijing Peace, we strive to create a unique and memorable experience for every guest that visits us. Thank you for giving us the opportunity to serve you and we look forward to welcoming you back again soon. Sincerely,

10/10 Excellent

Quan

Stayed 2 nights in Jul 2023
Response from Guest Experience & Brand Manager Novotel Beijing P on 17 Aug 2023
Dear Guest, It is always a pleasure to recieve positive feedback.Novotel Beijing Peace is ideally located in the city centre at Wangfujing,within walking distance of the Forbidden City ,Tiananmen Square and shopping malls,etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

4/10 Poor

Silvana

Disliked: Property conditions & facilities
Not what expected, do not reserve in summer, almost no air conditioning. Good location.
Stayed 1 night in Jul 2023
Response from Guest Experience &Brand Manager Novotel Beijing on 17 Aug 2023
Dear Guest, Thank you for your feedback on your stay with us at Novotel Beijing Peace. Your feedback is of utmost importance to us and we value your honest opinion. We understand that our rooms may not have been up to your expectations and thank you for bringing this to our attention. At Novotel Beijing Peace, we strive to provide the best service and accommodation possible for our guests, and we’d love for you to come back so that we can show you a better experience. Thank you again for taking the time to review us.

4/10 Poor

Silvana

Business traveller
Disliked: Cleanliness
Not what expected. If it is summer do not book there. Air condition is not working good.
Stayed 3 nights in Jul 2023
Response from Guest Experience &Brand Manager Novotel Beijing on 17 Aug 2023
Dear Guest, Thank you for your feedback on your stay with us at Novotel Beijing Peace. Your feedback is of utmost importance to us and we value your honest opinion. We understand that our rooms may not have been up to your expectations and thank you for bringing this to our attention. At Novotel Beijing Peace, we strive to provide the best service and accommodation possible for our guests, and we’d love for you to come back so that we can show you a better experience. Thank you again for taking the time to review us.

8/10 Good

Syed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Raza in Beijing
It's a good hotel in the centre of Beijing.
Stayed 3 nights in Apr 2023
Response from Guest Experience &Brand Manager Novotel Beijing on 17 Aug 2023
Dear Guest,Thank you for taking the time to provide feedback about your stay at Novotel Beijing Peace. We are delighted to hear that you found our location convenient for transportation. Ideally located in the city centre of Wangfujing,it is within walking distance of the Fordidden Cuty,Tiananmen and shopping malls,etc.we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You
Special thanks to Zane Zhang and Hewlett Song at the concierge desk for their kind, professional assistance. The entire staff was very nice.
Stayed 3 nights in Apr 2023
Response from Guest Experience & Brand Manager Novotel Beijing P on 17 Aug 2023
Dear Guest, It is always a pleasure to recieve positive feedback,especially your appreciation to concierge boy for their service.Novotel Beijing Peace is ideally located in the city centre at Wangfujing,within walking distance of the Forbidden City ,Tiananmen Square and shopping malls,etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Sonny

Stayed 2 nights in Jun 2022
Response from Guest Experience & Brand Manager Novotel Beijing P on 17 Aug 2023
Dear Guest, It is always a pleasure to recieve positive feedback.Novotel Beijing Peace is ideally located in the city centre at Wangfujing,within walking distance of the Forbidden City ,Tiananmen Square and shopping malls,etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

JORGE

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Aircon doesn't works
The air conditioning doesn't work. The temperature inside the rooms is high enough to sweat. Noticed other guests complaining about this
Stayed 2 nights in Jul 2021
Response from Blair Xu ,Guest Experience & Brand Manager on 5 Aug 2021
Dear Guest ,I am sorry to read that your experience did not meet your expectations. Your comment about the air conditioner was shared with our director of Engineer for his immediate action. I am sorry for the inconvenience caused.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Beijing Peace.

6/10 Okay

Seonyoung

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A very old hotel in a very good location
Very old hotel. Didn't like the old bathroom. Room was spacious, good location.
Stayed 3 nights in May 2021
Response from Blair Xu ,Guest Experience & Brand Manager on 2 Jul 2021
Dear Guest, Thank you very much for taking the time to share your comments with us.I am sorry you were not satisfied with the room condition. Rest assured your comments were communicated with Hotel Management . On the other hand, we were delighted to read that you satisfied with our location. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Beijing Peace.

10/10 Excellent

Verified traveller

Stayed 7 nights in Feb 2021
Response from Liming on 15 Mar 2021
Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. The Team and I are glad to hear you were satisfied with your stay with us. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

4/10 Poor

Verified traveller

Trip was cancelled by covid10. Hotel refused to return my money
Stayed 5 nights in Sep 2020
Response from Liming on 13 Oct 2020
Dear Guest, Thank you for taking the time telling us about your requirement, we are ready to refund all the cancellation during Covid-19, please contact Novotel Beijing Peace and tell us detail about that.. Looking forward to hear from you soon. Sincerely. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

6/10 Okay

Jin

Stayed 1 night in Sep 2020
Response from Liming on 10 Oct 2020
Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. The Team and I are glad to hear you were satisfied with your overall stay with us. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from Guest Experience &Brand Manager Novotel Beijing on 17 Aug 2023
Dear Guest, It is always a pleasure to recieve positive feedback.Novotel Beijing Peace is ideally located in the city centre at Wangfujing,within walking distance of the Forbidden City ,Tiananmen Square and shopping malls,etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Samantha

Travelled with family
Liked: Staff & service, room comfort
Excellent stay but could use some updating
Overall our experience was great and the service was amazing. The lady who checked us in was very polite and helpful and the staff themselves were wonderful. The location really can't be beat as it's right in the heart of Beijing which is so close to everything. The deluxe room was generally comfortable with good amenities, although a bit hot with no way to cool it down as the air con had been turned off and there was no window that could be opened. The only advice I would give is it might be time for the hotel itself to have some updates. Between our family we booked two rooms and the deluxe rooms are starting to look dated. The old wallpaper is starting to show stains/signs of wear, and our bathroom had clearly been repaired a few times around the tub/shower but the repairs were noticable. This hotel could easily be 5 stars across the board if a bit of money was spent refreshing the rooms, but again this did not affect our experience and we had a great time.
Stayed 3 nights in Jan 2020
Response from Liming on 27 Jan 2020
Dear Guest, I would like to thank you for taking the time to share your comments with us. I am sorry that some of your experience did not meet your expectations. Our property has actually begun early last year some enhancements of its public areas (Still on-going) and also some renovation of the second wing – which has been completed last year. Main wing is now our main point of focus: therefore All the TVs have been changed as well as all our carpet floors which is nearly replaced on every floors. In regards of the air condition, we do face some difficult for our Engineering Team who is manually controlling the Air Condition system on daily basis. Air conditioning inside Guest rooms can be switched off by our Guests and we do provide some fans through Housekeeping if needed. However, it is still too cold to blast cooler air within our building. I am very sorry about the discomfort you encountered. On the other hand, I am very glad to know that you satisfied with your overall stay with us, particularly our staff services. We all look forward to welcoming you back in the future. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location
Stayed 3 nights in Jan 2020
Response from Liming on 27 Jan 2020
Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. I am very glad to read that you satisfied with your stay with us, particularly our hotel location. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

10/10 Excellent

Kevin

Stayed 1 night in Jan 2020
Response from Blair Xu ,Guest Experience & Brand Manager on 5 Aug 2021
Dear Guest It is always a pleasure to recieve positive feedback. Novotel Beijing Peace is ideally located in the city centre at Wangfujing,within walking distance of the Forbidden City ,Tiananmen Square and shopping malls,etc. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

6/10 Okay

WYN, CLEVELAND, OH

Liked: Cleanliness, staff & service
The room was too dark for me even with all lights on in the evening.
Stayed 3 nights in Jan 2020
Response from Liming on 27 Jan 2020
Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. Your comment about the room lights has been well noted and we'll take your comment into our consideration to improve in the future. I am sorry for the inconvenience caused. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quite old so there isn't much sound proofing to the rooms, the beds are actual garbage( hard as a rock), the internet is so slow it might as well not be offered and the hotel is so cheap they only give you one roll of toilet paper at a time which lead to an embarrassing phone call to the front desk when I got sick. The massage parlour does not take card or bill to the room, so we had to run across the road to the ATM. The food offered for a dinner buffet totalled to 120 aud for one meal, which we were not impressed with. So all in all a very average hotel that we will be avoiding when we are in Beijing again.
Stayed 7 nights in Jan 2020
Response from Liming on 23 Jan 2020
Dear Guest, I would like to thank you for taking the time to share your comments with us. I am sorry that some of your experience did not meet your expectations. Our property has actually begun early last year some enhancements of its public areas (Still on-going) and also some renovation of the second wing – which has been now completed. Main wing is now our main point of focus: therefore All the TVs have been changed as well as all our carpet floors which is nearly replaced on every floors. Also, our IT manager looked at the speed of our Internet connection and it has been scheduled for immediate maintenance. Your feedback about the toilet paper was shared with our Director of Rooms as well as our Housekeeping Team. Rest assured we’ll emphasize on room amenities replenishment and extra spot checks will be conducted. I am sorry for the inconvenience caused. Your comment about the comfort of the bed has been well-noted and we’ll put your preference into our system for your next visit. I am sorry for the inconvenience caused. I have instructed our Housekeeping Team to check the mattress condition, if not satisfied, it will be replaced. Once again, I apologize for inconvenience caused and hope we have the opportunity to welcome you again in the future. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

10/10 Excellent

PaulMichaud, Windsor ON Canada

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always treat you well, very helpful and welcoming 🙏
Stayed 2 nights in Jan 2020
Response from Liming on 21 Jan 2020
Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. I am very glad to read that you satisfied with your stay with us, particularly your satisfaction about our services. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

8/10 Good

Gretar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Liming on 8 Jan 2020
Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. The Team and I are glad to hear you were satisfied with your stay with us. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was my son’s birthday and they sent us a nice little cake . I’m grateful. Thanks
Stayed 5 nights in Dec 2019
Response from Liming on 8 Jan 2020
Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. I am very glad to read that you satisfied with your stay with us, particularly our services. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

6/10 Okay

Verified traveller

Stayed 4 nights in Dec 2019
Response from Liming on 6 Jan 2020
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Peace. I am sorry to read that you scored low on your overall experience; please allow me to express my sincerest apologies. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again to Novotel Beijing Peace. If I can be of any assistance, please do not hesitate to contact me. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

4/10 Poor

Verified traveller

Stayed 4 nights in Dec 2019
Response from Liming on 31 Dec 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Peace. I am sorry to read that you scored low with your overall experience; please allow me to express my sincerest apologies. I hope we will get the opportunity to welcome you back in the future. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

8/10 Good

JOEL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay and well located.
Location is very well located ie. less than 10mins walk to Wangfujing Main Street and the Dengshikou (Line 5) train station. The room overall condition is good too.
Stayed 7 nights in Dec 2019
Response from Liming on 31 Dec 2019
Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. I am very glad to know that you satisfied with your stay with us, particularly our hotel location and the room. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown, walking distance to Tienanmen Square & Forbidden City, next to walking pedestrian mall. Staff was very helpful, good breakfast and WiFi.
Stayed 5 nights in Dec 2019
Response from Liming on 27 Dec 2019
Dear Guest, Thank you very much for taking the time to share your experience with us, and I am glad to read that you satisfied with your stay with us, particularly our hotel location, breakfast and staff services. We all look forward to welocming you back in the future. Sincerely. Duan Liming Director of Guest Experience and Training Novotel Beijing Peace

10/10 Excellent

PaulMichaud, Windsor, ON Canada

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, friendly people, tea shop next door is excellent
Stayed 2 nights in Dec 2019
Response from Liming on 1 Jan 2020
Dear Guest, I would like to thank you for taking the time to share your experience at Novotel Beijing Peace. The Team and I are glad to hear you were satisfied with your stay with us. We all look forward to welcoming you back in the near future. Sincerely. Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in an amazing location. Alongside malls and other brand hotels. Very near Metro and tianenmen square. However our room aircon was spoilt. Changed room but still had the same problem. Service was exceptional and would recommend people to stay here when visiting Beijing. Just hope you get a room with a working aircon.
Stayed 3 nights in Dec 2019
Response from Liming on 16 Dec 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Peace. I am sorry that some of your experience did not meet your expectations. Your comment about the Air Condition has been well noted. Our Director of Engineering has looked at our heating system and some measures had been conducted to improve its working efficiency. I am sorry for the inconvenience caused. On the other hand, I am very glad to read that you satisfied with your overall stay with us, particuarly our hotel location and staff services. We all look forward to welcoming you back in the future. Sincerely, Mr Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

4/10 Poor

Verified traveller

Stayed 4 nights in Dec 2019
Response from Liming on 16 Dec 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Peace. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. I noted that you scored low for your overall experience at our hotel. Rest assure we'll take guests' feedbacks and concerns to improve their satisfaction. Once again, I apologize for the inconvenience caused and I hope we will get the opportunity to welcome you back in the future. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace

2/10 Terrible

Verified traveller

Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
Horrible place. Nothing like the pics or rating. Do not recommend.
Stayed 3 nights in Nov 2019
Response from Liming on 2 Dec 2019
Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Beijing Peace. I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. I have shared your comments and observation to the responsible Department Heads for their immediate follow up. Rest assure I will personally follow up on these matters. Once again, I apologize for the inconvenience caused and I hope we will get the opportunity to welcome you back in the future. Sincerely, Mr. Duan Liming Director of Guest Experience & Training Novotel Beijing Peace