Exterior

Reviews of The Airman Hotel

3 out of 5
The Airman Hotel
16 Hitchin Road, Meppershall, Shefford, England

Reviews

5.6
Rating 10 - Excellent. 11 out of 66 reviews" "
Rating 8 - Good. 12 out of 66 reviews" "
Rating 6 - Okay. 12 out of 66 reviews" "
Rating 4 - Poor. 10 out of 66 reviews" "
Rating 2 - Terrible. 21 out of 66 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Tyler

Stayed 1 night in Dec 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities
Cheap and cheerful - great if that's what you're looking for: impeccably clean, smoothly run, and Marlon the receptionist is a really nice bloke, couldn't have been more helpful.
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid...faulty towers.
We booked the Airman hotel knowing itbwas a budget hotel, we expected it to be basic but not as bad as it was and certainly not as dirty as it was. We arrived on friday afternoon for a one night stay, the outside is very scruffy, long grass old broken benches. We were greeted by a plesant young chap who i initially couldnt find our booking. We were put in room 4 , the hallways were dark and dingy, we opened the door and was greeted by a dim and stuffy room with old damaged furniture but the worst part was the smell of cigaretts. I went to find someonrle to complain as the TV was also broken, they came to the room with a second tv and a can of air freshner!!! We sat there in in what we felt like a dungeon for another hour, looking at dust, stains, scruffy bedding, dirty bathroom and food under the table. We knew we couldnt sleep there it was horrible, we had our dog with us so i had to call round to see if we could find alternative accomodation...we were lucky and left. We have been given a full refund to be fair to the place. We didnt expect the ritz but we did expect it to be clean.
Stayed 1 night in Sep 2023

4/10 Poor

Gary

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
02 Sept 2023. Having aving booked to attend a wedding and checked in early to get ready. There was no hot water for a shower. The hot water sink tap did not work. No hair dryer and place was generally dirty, cobwebs etc. The website looks great but in reality it was everything but. Would not recommend nor stay there again.
Stayed 1 night in Sep 2023

2/10 Terrible

neal

Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
A very tired hotel that would benefit from redecoration. No breakfast option available. Nothing around within walking distance. However, the Turkish Restaurant (not part of the hotel) was well worth a visit.
Stayed 2 nights in Jun 2023

10/10 Excellent

Marina

Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this disgusting hotel
This place is disgusting, dirty and OLD. The stairs were filthy and bending. The room we were staying in was like a storage room for spare furniture in the corners, all the furniture was thick with dust and very dated. The pink carpet had never been cleaned with stains EVERYWHERE. The beds were made of wooden structures with all the fabric half ripped off with no headboards with the pillows dusty with hairs on. NOTHING smelt clean and fresh even when entering the room all the windows were open but yet still smelt stale. When looking around even looked for other hotels but nothing available. Definitely not worth £71 not even worth £20. The tv didn’t work and we we’re overlooking the bins and could hear the mice rummaging through them. It didn’t feel secure or comfortable at all and definitely not clean. The photos were taken very carefully to avoid the reality of this horrific hotel. There was no one to complain to as the reception was closed the whole time we were there. The whole place was dirty, dated and uncomfortable. Surely with charging £70 per room some money could atleast go into updating the hotel and cleaning it thoroughly. Stay very clear of this hotel and avoid at all costs.
Stayed 1 night in Jun 2023

2/10 Terrible

Ralph

Business traveller
Disliked: Property conditions & facilities
Not for me
Tired accommodation and shower was pathetic
Stayed 1 night in Jun 2023

2/10 Terrible

Emma

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrid - filthy
Only nice thing to say refers to male staff who took my phone call before check-in. He was very polite and helpful. However, that was the only good point! Bed was old lumpy and uncomfortable. Furniture was tired, which I could cope with if it was clean, this was not the case. The bedroom on its own appeared presentable at first glance. The bathroom was filthy. There was hair in the bath/shower. The shower curtain was filthy - it looked like a curtain from a murder scene. I could not get any warm water. Due to the state of the bathroom I opted for a very quick rinse, in freezing water as far from the taps I could get. The sink was also filthy, with grime round the plug hole. The hotel is not manned over night, or in the morning, which is why I could not make this complaint in person. Not somewhere I would ever recommend someone to stay to stay. Far to expensive for what it is!
Stayed 1 night in Jun 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here!
Do NOT stay here! It was run down, dirty and got eaten so much from mosquitos or bed bugs! The bed was uncomfortable and rock hard. The stairs on the way up to reception were very unstable! Literally bendy!
Stayed 1 night in Jun 2023

4/10 Poor

John

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was clean. Bathroom was dated but ok. Staff were friendly and lovely. The main issue is that the hotel does not have a bar or any catering facilities. No vending machines or similar. It looks like the place is on its last legs. The reception looks like a cab office! £75 a night is too much. I would class this as 2* max
Stayed 1 night in May 2023

2/10 Terrible

Jo

Stayed 3 nights in May 2023

2/10 Terrible

steve

Business traveller
Disliked: Property conditions & facilities, room comfort
Poor accommodation, toilet didn’t flush no towels, shower broken, smelt of dead people. They did move us but standards not great for basics. Won’t be returning
Stayed 1 night in May 2023

8/10 Good

Sophie

Stayed 1 night in May 2023

8/10 Good

Adam

Stayed 2 nights in May 2023

2/10 Terrible

Linda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Website said it was a pub but it was just a Turkish restaurant. No other amenities for over a mile. Website needs to be updated
Stayed 1 night in Feb 2023

8/10 Good

Sophie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy and grateful
The staff and hotel was great. I would recommend this hotel to everyone.
Stayed 2 nights in Dec 2022

10/10 Excellent

Brian

Stayed 1 night in Nov 2022

2/10 Terrible

Lee

Stayed 1 night in Nov 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs through cleaning
Needs cleaning badly
Stayed 2 nights in Nov 2022

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Thomas

Stayed 1 night in Sep 2022

6/10 Okay

Claire

Liked: Property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Glenn

Stayed 2 nights in Aug 2022

6/10 Okay

Darren

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm usually not too fussy when it comes to needing somewhere to just lay out heads for a night but this place was horrendous. Where does one start? On arrival, it looked like a building site. The reception area was unpleasant, as was the man on reception, so, so miserable. On entering our family room, oh dear, things got worse, the ceiling light was hanging off, the plug socket near the travel sized kettle had a massive hole in it, definitely unsafe to use, the toilet seat was literally hanging off and couldn't be used. The taps spun round when turned on, in the shower, you could have either scalding hot water or cold water, not both at the same time so we decided not to bother in the end.There was filth down the side of the bed nearest the wall, it clearly hadn't been moved for months. The TV didn't work and the "highlight" of our nightmare appeared after dark...rats! I'm not kidding. The noise from them scuttling around outside our window was a thing of nightmares. It was unbelievable. If it had been at all possible, we would have left immediately and headed home right then but we had to wait it out till morning and we left at first light. I seriously urge anyone to avoid this place at all costs. I do have photographs as evidence but unable to submit any.
Stayed 1 night in Aug 2022
Response from gm on 28 Aug 2022
WE HELPED THIS CUSTOMER BY ACCOMMODATING IN A LARGE FAMILYOUR ROOMS ARE CLEANED ON DAILY BASIS AND MORE SO AFTER A CUSTOMER CHECKS OUT WE ARE LOCATED IN COUNTRYSIDE WITH LOTS OF OPEN SPACES AND GROUNDS AND WEHAVE REGULAR CHECK BY PEST CONTROL BUT DUE TO OUR OPEN SURROUNDING WE AEW UNABLE TO CONTROL THE OUTSIDE AREA TV IS ALWAYS WORKING AND THE CUSTOMER IS NOT USED TO OPERATING THESE DEVICES THE SHOWERS TAPS ALSO WORK AND ARE SUBJECT TO REGULAR CHECKS AND SORT ANY ISSUES BY OUR MAINTENANCE TEAMSEILNG LIGHT ARE FIXED AND HAS A LARGE LAMO SHADE SO THE CUSTOMER MISTOOK IT FOR HANGING OFFWE PROVIDE A GOOD QUALITY CLEAN ROOM AT VERY AFFORDABLE PRICES AND WE ARE A SMALL BUDGET HOTEL WITH A LARGE NUMBER OF REGULAR /REPEAT CUSTOMERS THE LADY ON ARRIVAL DID NOT APPEAR TO BE IN GOOD MOOD AND OUR RECEPTION STAFF ARE KNOWN TO BE VERY POLITE AND FRIENDLY

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for my needs and reasonable price
Stayed 2 nights in Aug 2022
Response from GM on 28 Aug 2022
THANK YOU AND WE ARE A FRIENDLY SMALL HOTEL WITH CLEAN ROOMS AT VERY AFFORDABLE PRICES AS WE HAVE LOTS OF REGULAR REGULAR CUSTOMERS STAYING WITH US

4/10 Poor

Peter

Travelled with group
Disliked: Staff & service
Stayed 1 night in Aug 2022

2/10 Terrible

David

Stayed 1 night in Aug 2022

4/10 Poor

Nigel

Travelled with family
Disliked: Amenities, property conditions & facilities
The room was dated but clean with very basic facilities. However, No mention before booking that the Hotel was having major renovation work, making most of the pictures on the website misleading, it’s a building site including the car park. Although Tea / Coffee in the room, no breakfast is offered and the nearest shop is a car ride away.
Stayed 2 nights in Jul 2022
Response from Reception on 5 Jul 2022
Thank you for your kind response and we are aiming to upgrade the rooms once the ground floor (bar area) are completed.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
OK
OK, but building under renovations, no breakfast available. Not easy to find address.
Stayed 1 night in Jun 2022
Response from Reception on 5 Jul 2022
it is only the ground floor area which is going through renovation but it doesn't affect the rooms which are on the top floors. we are aiming to refurbished the rooms probably in December times which are clean with comfy bed.

2/10 Terrible

Mchelle

Travelled with family
Disliked: Staff & service, property conditions & facilities
Disappointing
We arrived late in the evening, no one at reception, our key was given to our friend who arrived earlier in the day which was ok. There was no food or bar open due to renovations taking place. There was no information about this on the website if I had of known we wouldn’t of booked this hotel.
Stayed 1 night in Jun 2022
Response from Reception on 5 Jul 2022
we accommodated you with your request to give the keys to your friend. the rooms which are situated on the top floors are not affected by the ground floor

2/10 Terrible

Kieron

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

6/10 Okay

Wendy

Stayed 1 night in Jun 2022

6/10 Okay

kenneth

Business traveller
Liked: Staff & service
untidy but comfy
strangle Hotel, a building site whilst its being worked on and a bit of a mess. That said when you finally get to the rooms they are pretty good for a budget Hotel and reasonably clean and comfy. The pub adjoining is more a Turkish restaurant and the food is fantastic. It would'nt take much to tidy this place up and turn it into a really good budget Hotel
Stayed 1 night in Jun 2022

8/10 Good

Joanne

Liked: Staff & service
The room was comfortable and clean, shower was worse than unless
Stayed 1 night in Jun 2022
Response from Reception on 5 Jul 2022
thank you for your kindly response. We are still aiming for refurbished once the ground floor are done.

6/10 Okay

Claire

Stayed 1 night in Jun 2022

2/10 Terrible

Paul

Stayed 1 night in Jun 2022

4/10 Poor

Mrs A

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were a disgrace although the sheets were clean The bed bases was all ripped and disgusting the marks on them If I hadn’t come for a funeral I would hav3 mo Ed on We wouldn’t have booked if we had known we couldn’t get breakfast When it shows a restaurant it’s misleading
Stayed 1 night in Nov 2021

6/10 Okay

PAUL

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Nice if not in a rush and like food
Restaurant had really nice food, enjoyed my dinner a lot. Hotel, was ok, on arrival I had to phone a number to get checked in, no desk phone, expected people to use their mobile, not the worst thing, a little cheeky maybe. Room was big and had a nice bed, big bathroom, however the only shower was a mixer on the bath which worked great plenty of hot water, only I was on the second floor and roof line so couldn’t stand up for a shower (wasn’t so bad, was nice to have a bath, just not very efficient). If your not in a rush, it’s a nice place to stay.
Stayed 1 night in Nov 2021

8/10 Good

Aileen

Liked: Cleanliness, room comfort
Good clean budget accomodation
Good clean budget accommodation. We eat in the Turkish restaurant that was attached to the accommodation really impressed with the quality and value of the food
Stayed 1 night in Oct 2021
Response from Diana on 11 Oct 2021
Thank you for your review! Hope to see you again soon! Best regards

8/10 Good

Mrs K N

Liked: Cleanliness, property conditions & facilities, room comfort
Good for a couple of nights
Changed a bit since we were last here as the restaurant (which was OK) is now Turkish which is not really my style. Tried it, but found better places in Shefford. The hotel was very comfortable - especially the four poster bed (we were given the bridal suite!).
Stayed 2 nights in Sep 2021
Response from Diana on 5 Oct 2021
Thank you for your review! Hope to see you again soon! Best regards

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Diana on 28 Sept 2021
Thank you for your review! Hope to see you again soon! Best regards

2/10 Terrible

Patrick

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel has a very nice turkish restaurant. The hotel DOES NOT have any facilities for breakfast, or a lounge or anything else. The shower is either boiling or cold. The room walls are paper thin and you can hear everything. Everything is ancient and barely work - from the TV to the Taps to the single glazed windows - to the total lack of refreshment. If I could have stayed elsewhere at short notice - i would have done.
Stayed 1 night in Aug 2021

6/10 Okay

Mark

Stayed 1 night in Aug 2021

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay again
Great clean and friendly hotel Food was really nice Will stay again if I’m the area
Stayed 2 nights in Dec 2020
Response from Diana on 8 Jun 2021
Thank you for your kind review! Hope to see you again soon! Best regards

10/10 Excellent

Lyndsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020