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Reviews of Kents Hill Park Training and Conference Centre

3.5 out of 5
Kents Hill Park Training and Conference Centre
Swallow House, Timbold Drive, Milton Keynes, England

Reviews

7.6

Good

Rating 10 - Excellent. 186 out of 544 reviews" "
Rating 8 - Good. 187 out of 544 reviews" "
Rating 6 - Okay. 85 out of 544 reviews" "
Rating 4 - Poor. 44 out of 544 reviews" "
Rating 2 - Terrible. 42 out of 544 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 17 Apr 2024
Dear Leo, Thank you for your 5/5 rating,Kind Regards Kents Hill Park Team

10/10 Excellent

Xinxin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and helpful. Good staying experience.
Stayed 2 nights in Apr 2024
Response from GM on 9 Apr 2024
Dear Xinxin, Thank you for your kind words and 5/5 rating. Regards Kents Hill Park Team

10/10 Excellent

persis

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so kind and friendly. It was my birthday weekend and i felt special. I'll be returning.
Stayed 3 nights in Feb 2024
Response from GM on 2 Apr 2024
Dear Persis, Many thanks for your 5/5 rating, great to hear our team assisted in making your birthday weekend enjoyable. Regards Kents Hill Park Team

10/10 Excellent

Fuen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GM on 21 Feb 2024
Dear Fuen, Many thanks for your 5/5 rating. Regards Kents Hill Park Managment Team

6/10 Okay

Nyengeterai

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The property is good for group and as it has room that are suitable for the group size. However some areas need updating, such as carpet in the rooms look really tired and worn out. The cups in the room had tea stains on them.
Stayed 2 nights in Feb 2024
Response from GM on 13 Feb 2024
Dear Nyengeterai, Thank you for taking the time to share your feedback, sorry to hear that you have left our venue with such a poor impression, we will investigate your comments regarding tea stains in the mugs as this is a basic standard we simply need to get right. Kind Regards Kents Hill Park Managment Team

8/10 Good

Nanze

Travelled with group
Liked: Cleanliness, staff & service
The place is easily accessible. However, the floor carpets in the bedrooms would do with changing. Locking system needs upgrading, having to physically carry the key around can be a pain. To share 1 key yet sharing a room is a pain.
Stayed 2 nights in Feb 2024
Response from GM on 13 Feb 2024
Dear Nanze, Thank you for taking the time to share your feedback, sorry to hear that you have left our venue with such a poor impression we will of course investigate further. Regards Kents Hill Park Managment Team

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The room that I booked was clean, also it is very quite place
Stayed 1 night in Feb 2024
Response from GM on 14 Feb 2024
Dear Patricia, Thank you for both your 5/5 rating and your feedback following on from your recent stay with us. Regards Kents Hill Park Managment Team

10/10 Excellent

Nobukhosi

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great atmosphere but the drawers are in need of an upgrade
Stayed 2 nights in Feb 2024
Response from GM on 12 Feb 2024
Dear Nobukhosi, Thank you for your 5/5 rating. Kind Regards Kents Hill Park Team

6/10 Okay

ANTHONY

Business traveller
The breakfast was good
Stayed 2 nights in Jan 2024
Response from GM on 5 Feb 2024
Dear Anthony, Many thanks for your feedback good to hear you enjoyed our breakfast offering. Kind Regards Kents Hill Park Team

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on 26 Jan 2024
Dear Toni, Many thanks for your rating following on from your recent stay. Kind Regards Simon and Team.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was soo cold and no heating available, tv was not working and requested a change in room but the reception was not very accomodating or friendly. Had to leave earlier than planned
Stayed 1 night in Jan 2024
Response from GM on 19 Jan 2024
Dear Guest, Thank you for your feedback albeit not the lasting impression we would like from our guests. Due to the Anonymous posting it is not possible to investigate the details of your feedback, may I ask that you contact us directly. Kind Regards Simon and Team

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Easily assessable and comfortable for my 1 night solo trip
Stayed 1 night in Jan 2024
Response from GM on 19 Jan 2024
Dear Iain, Many thanks for your feedback and 10/10 rating, pleasing to hear you had a comfortable stay with us. Kind Regards Simon and Team

6/10 Okay

Sam

Stayed 1 night in Jan 2024
Response from GM on 16 Jan 2024
Dear Sam, Thank you for your rating, Regards Simon and Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great team
Overall a very friendly team who all seemed happy to help with any query I had
Stayed 2 nights in Jan 2024
Response from GM on 12 Jan 2024
Dear Guest, Many thanks for your feedback good to hear that our team were accommodating and thank you for the 10/10 rating. Regards Simon and Team

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little tired but very clean . Had a very comfortable nights sleep, the staff were super helpful too
Stayed 1 night in Dec 2023
Response from GM on 12 Jan 2024
Dear Sarah, Thank you for both your 5/5 rating and for including our team in your highlights, great to hear you had a comfortable nights sleep. Regards Simon and Team

8/10 Good

Mark

Business traveller
Liked: Staff & service, room comfort
New Go To
My new go to place in Milton Keynes after recently taking the plunge and now having stayed 3 times in 3 weeks! Great facilities, decent rooms and very quite - whats not to like. Plus priced at a price that cant be beaten.
Stayed 1 night in Dec 2023
Response from GM on 21 Dec 2023
Dear Mark, Great to hear you have become a regular with us here at Kents Hill Park Training and Conference Centre, brilliant to note that we have become your home from home. Kind Regards Simon and Team

8/10 Good

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 21 Dec 2023
Dear Mohammad, Many thanks for the 8/10 rating. Kindest Regards Simon and Team

10/10 Excellent

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 21 Dec 2023
Dear Rudy, Many thanks for your 10/10 rating. Regards Simon and Team

10/10 Excellent

Jim

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from GM on 21 Dec 2023
Dear Jim, Thank you for your 5/5 rating. Regards Simon and Team

10/10 Excellent

Seemaben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 21 Dec 2023
Dear Seemaben, Many thanks for your 10/10 rating. Kind Regards Simon and Team

4/10 Poor

Pauline

Liked: Cleanliness
It is conveniently located for out-of-town access and the free, relatively simple parking is a definite positive. Personally I was disappointed to find that the pool and health-suite pictured are not actually part of the hotel but are the adjacent Nuffield Health facilities, and close at 6pm at weekends. This is on the desk top website, but I had not seen anything about this on the mobile site when booking so just be aware if, like me, you're specifically booking for a pool etc. I'd have booked elsewhere had realised this - perhaps it could be made clearer? The sleeping areas are set back from the main entrance building and all signage is pretty poor. I was not informed of a lift, despite being given a room on the first floor so had to carry my case quite some distance and up and down stairs - it turns out there is a lift on at least one part of the building but not signed at all. The room itself was small but as expected and adequate for my needs but alas very noisy and I was kept awake and woken again but the very loud doors banging and people coming in to their rooms between 11pm and 3:30am. The hotel is not to blame for inconsiderate guests but the door closures could be adjusted so that they don't slam! At 3:30am I was woken with a start by a bang so loud I thought it was my own room door! There was also something outside banging, but as it was a windy night I assumed that they had just not secured something and not realised. Would not book a weekend stay again.
Stayed 1 night in Dec 2023
Response from GM on 21 Dec 2023
Dear Pauline, Thank you for taking the time to share your feedback albeit not the lasting impression we would want from our guests. Regarding our leisure facilities, you may have noticed our venue is made up of 5 buildings one being our complimentary onsite leisure, we will look into the information being provided on the mobile site as this pulls from the main site, thank you for highlighting your concerns. Sorry to hear that you were also put out by many other points on this occasion and that you will not be looking to return. Kind Regards Simon and Team

8/10 Good

Diane

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GM on 13 Dec 2023
Dear Diane, Thank you for choosing to stay with us at Kents Hill Park and for taking the time to share your rating. Kind Regards Simon and Team

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and nice clean room. Breakfast was hot and staff friendly and attentive in the restaurant
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Dear Rob, Thank you for your 10/10 rating and great to note our breakfast offering was part of your highlights along with our team members service. Regards Simon and Team

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
No issues at all. Great breakfast and very convenient for Woburn wildlife park!
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Dear Wayne, Many thanks for your 10/10 rating and great our venue set you up for a day exploring Woburn Park. Many Thanks Simon and Team

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and welcoming. The accommodation was comfortable and in excellent condition. The breakfast was well cooked and presented. Overall it was excellent value for money
Stayed 2 nights in Dec 2023
Response from GM on 11 Dec 2023
Dear Ronald, Thank you for the 5/5 rating and for sharing your words of praise following on from your stay with us. Regards Simon and Team

6/10 Okay

Kevin

Disliked: Cleanliness
Lack of attention to detail
Shame about the lack of attention to detail, the sealant around the bathtub was deteriorating and covered in mould.
Stayed 1 night in Dec 2023
Response from GM on 11 Dec 2023
Dear Kevin, Thank you for taking the time to share your feedback, our team will certainly look into and make good the sealant repair, sorry to note this had such a negative impact. Kind Regards Simon and Team

6/10 Okay

Richard

Business traveller
Overall just a weird a place. Obviously a huge facility for training and conference but then a hotel somehow included. Room was basic. Radiator was on but no heat, so very cold room. Lots of noise outside the room. Id probably find somewhere else next time.
Stayed 1 night in Dec 2023
Response from GM on 8 Dec 2023
Dear Richard, Thank you for sharing your thoughts following on from your recent stay with us, we will certainly look into the heater issue noted. Sorry to hear that you will not be looking to return. Regards Kents Hill Park Training and Conference Centre Team

8/10 Good

Mark

Stayed 1 night in Dec 2023
Response from GM on 8 Dec 2023
Dear Mark, Many thanks for you rating. Kind Regards Simon and Team

10/10 Excellent

barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really good
Stayed 1 night in Nov 2023
Response from GM on 5 Dec 2023
Dear Barry, Thank you for the 5/5 rating following on from your recent stay with us. Kind Regards Simon and Team

8/10 Good

Kwasi

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from GM on 5 Dec 2023
Dear Kwasi, Many thanks for your rating. Regards Simon and Team

8/10 Good

Mark

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
So many amentities in this very reasonably priced hotel.
Stayed 1 night in Nov 2023
Response from GM on 4 Dec 2023
Dear Mark, Thank you for taking the time to share your feedback following on from your recent stay with us. Kind Regards Simon and Team

8/10 Good

Sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. The bed was very comfortable. The bathroom was also clean. The only minor issue i had was the lack of variety for food, the food available wasnt nice and the coffee wasnt nice eithier. I stuck to the herbal teas and hot chocolate which were nice.
Stayed 2 nights in Nov 2023
Response from GM on 20 Nov 2023
Dear Sarah, Many thanks for your detailed feedback following on from your recent stay with us, sorry to note your comments regarding food options this will be passed to our Head Chef. Kind Regards Simon and Team

8/10 Good

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GM on 8 Nov 2023
Dear Ricardo, Many thanks for your 8/10 rating. Regards Simon and Team

2/10 Terrible

Gareth, Warwick

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was horrific and unclean. The only good point was the staff who were good. Wouldn’t ever recommend
Stayed 1 night in Nov 2023
Response from GM on 8 Nov 2023
Dear Gareth, Many thanks for your feedback, albeit not the lasting impression we would want from our guests. I understand that you were incorrectly issued with a room that had not been set for arrival and that you were provided with a different room, please do accept our apology and know that the relevant department has investigated in full with additional training to correct this from happening again. Kind Regards Simon and Team

10/10 Excellent

Eric Borquaye

Stayed 1 night in Oct 2023
Response from GM on 2 Nov 2023
Dear Eric, Thank you for firstly choosing to book with us at Kents Hill Park and secondly for your 10/10 rating. Kind Regards Simon and Team

8/10 Good

Toni

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from GM on 19 Oct 2023
Dear Toni, Thanks for the rating. Kind Regards Simon and Team

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great bed, warm room, lovely hot bath, good shower, everything worked fine. Excellent breakfast. Only 2 minor issues, when checking in I wasn't given the fob allowing access to the wing and it was not explained that I needed a fob. The doors were propped open at this time so access wasn't a problem, I only discovered quite late in the evening when returning and spent some time out in the cold trying to work out how to get access. Then I went to reception in another block and the lady gave me a fob. The second issue is that the doors need some soft closers as I was frequently disturbed by other doors slamming.
Stayed 1 night in Oct 2023
Response from GM on 18 Oct 2023
Dear Paul, Thank you for the detailed feedback following on from your recent stay with us, pleasing to read that the vast majority of your experience was well received. Please do accept our apology for the missing key fob including explanation from your check in experience, this will be shared with our Front Office Manager. Kind Regards Simon and Team

8/10 Good

D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on 16 Oct 2023
Dear D, Thank you for both your booking and your 8/10 rating, Regards Simon and Team

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from GM on 18 Oct 2023
Dear John, Thanks for the 4/5 rating, Regards Simon and Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good room. The hotel didn’t seem ver busy which was great as doors closing were rather noisy.
Stayed 1 night in Oct 2023
Response from GM on 13 Oct 2023
Dear Guest, Thanks for the 10/10 rating great to hear you enjoyed your stay. Kind Regards Simon and Team

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great. Pool sauna jacuzzi great. Wonderful breakfast. Fab staff. Loved it.
Stayed 1 night in Oct 2023
Response from GM on 13 Oct 2023
Dear John, Many thanks for your glowing endorsement of our venue, great to hear you enjoyed our leisure offering and that both breakfast and our team were also part of your highlights. Regards Simon and Team

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The staff were amazing the breakfast was lovely
Stayed 2 nights in Oct 2023
Response from GM on 13 Oct 2023
Dear Julie, Many thanks for taking the time to share your 10/10 feedback and great to hear our breakfast and team members were part of your highlights. Kind Regards Simon and Team

8/10 Good

Jack

Business traveller
Liked: Property conditions & facilities
Good wood
Awakes shaped room and food available wasn’t the best. No electric car charging units near by available to the public. We stayed for the bed as we were out all of the day but property was huge and nice enough.
Stayed 2 nights in Jul 2023
Response from GM on 9 Oct 2023
Dear Jack, Thank you for choosing to stay with us and for taking the time to share your experience. We are in the process of adding EV charging for our guests. Glad to hear you had a nice stay whilst visiting Milton Keynes. Many thanks Simon and Team

10/10 Excellent

susan

Stayed 1 night in Oct 2023
Response from GM on 9 Oct 2023
Dear Susan, Thank you for both your business and your 10/10 rating. Kind Regards Simon and Team

2/10 Terrible

Itihamu Zaharani

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GM on 5 Oct 2023
Dear Itihamu, Should you wish to share further details regarding your stay with us then please do feel free to make contact so that we can address your low scoring experience, Regards Simon and Team

2/10 Terrible

NIGEL

Business traveller
Disliked: Property conditions & facilities
Bedrooms require updating
Stayed 2 nights in Sep 2023
Response from GM on 2 Oct 2023
Dear Nigel, Sorry to hear that our venue's decor failed to provide you with a enjoyable experience. Kind Regards Simon and Team

8/10 Good

Rusheel

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from GM on 2 Oct 2023
Dear Rusheel, Many thanks for your 8/10 rating. Kind Regards Simon and Team

10/10 Excellent

Hamilton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from GM on 27 Sept 2023
Dear Hamilton, Thank you for both your booking and your 10/10 rating. Kindest Regards Simon and Team

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Clean room but other areas need attention
Standard room but use of gym and parking including so good value for money. Reason not more satisfied with stay is because the corridors and stairways stank (smoke and pee) very off putting.
Stayed 1 night in Sep 2023
Response from GM on 20 Sept 2023
Dear Anonymous, Thank you for taking the time to share your feedback and pleasing to hear that you found our leisure facilities and parking useful. As our corridors and stairways are cleaned daily I am surprised to note your comments, regarding odors of a particular area.Regards Simon and Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from GM on 18 Sept 2023
Dear Robert, Thank you for the 10/10 rating. Kindest Regards Simon and Team