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Reviews of ibis London Luton Airport

3 out of 5
ibis London Luton Airport
Spittlesea Road, Luton, England

Reviews

8.2

Very good

Rating 10 - Excellent. 401 out of 1007 reviews" "
Rating 8 - Good. 381 out of 1007 reviews" "
Rating 6 - Okay. 127 out of 1007 reviews" "
Rating 4 - Poor. 52 out of 1007 reviews" "
Rating 2 - Terrible. 46 out of 1007 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Disliked: Staff & service, property conditions & facilities
Sink did not empty as plug was stuck
Stayed 1 night in Apr 2024

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel parking poor
Stayed 1 night in Apr 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly adequate for my needs. Could have been cheaper
Stayed 1 night in Apr 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
For an overnight stay before an early flight, did everything it says on the tin. Room was clean, comfortable and silent! 12 minute walk to the airport.
Stayed 1 night in Mar 2024

10/10 Excellent

Armin, Sarajevo

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay if you need to get to the airport. Good value for miney
Stayed 1 night in Mar 2024

8/10 Good

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient position from the airport, but cleaning standards a bit ordinary, dirty toilet seat, hair on the floor.
Stayed 1 night in Mar 2024

2/10 Terrible

Lucy

Stayed 1 night in Mar 2024

6/10 Okay

Lamya

First time in Luton
Stayed 1 night in Feb 2024

10/10 Excellent

Maria

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was clean and comfortable and perfectly located for my purposes, namely catching a very early flight from the Airport. Special mention must be made of the staff, all of whom were friendly, polite and extremely helpful. There was nothing not to like!
Stayed 1 night in Feb 2024
Response from Ibis London Luton Team on 8 Mar 2024
Dear Michael, What a wonderful review, thank you very much! We are all looking forward to your next visit!Sincerely,

8/10 Good

Mia

Stayed 1 night in Feb 2024

8/10 Good

Sylwia

Great short stay
Stayed 1 night in Jan 2024

10/10 Excellent

scott

Stayed 1 night in Feb 2024

6/10 Okay

Lucho

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Nice rooms. Staff need more friendliness. Would be great to offer airport shuttles to the terminals at least for those needing special assistance e.g. elderly won wait list for surgery on bad knees.
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Liked: Amenities
I stay in a lot of airport hotels and because of their transient nature the staff can be very impersonal but the staff on shift the night I stayed could not have been more helpful and kind . Ivy holiday starts with the hotel stay before flights and I felt relaxed and comfortable because of the personable staff. Brilliant
Stayed 1 night in Jan 2024

6/10 Okay

Bediako

Liked: Cleanliness
Decent hotel to stay in if you’re looking to just enjoy for one night while if you have an early morning flight or a late night flight at London Luton. Great location! Dont look to stay for more than two nights.
Stayed 1 night in Jan 2024

10/10 Excellent

Flora

Stayed 1 night in Jan 2024

2/10 Terrible

Asif

Stayed 6 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
.

8/10 Good

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great for what we wanted, a cheap stopover for a flight the day after. Food was good and it was clean and quiet, couldn't have gone out anyway as after all it is Luton, but thats not their fault.

4/10 Poor

Julie

Stayed 1 night in Dec 2023

10/10 Excellent

Viktoras

Travelled with partner
Liked: Amenities
Very good
Stayed 1 night in Dec 2023

8/10 Good

Alison

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Rethanjee

Liked: Cleanliness, staff & service
Great location, great price. But...
Great location, great price. Maybe not the best place for more than a night. Was a bit too warm inside as the ac doesnt do much being located above the exit door and the hot water shower had no pressure so was quite difficult to get a good shower and rest.
Stayed 1 night in Dec 2023

10/10 Excellent

Jyoti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Samuel

Stayed 1 night in Dec 2023

2/10 Terrible

Christopher

Disliked: Property conditions & facilities, room comfort
My room door was opened twice before 0930 in the morning by what I can assume was contractors. After the first one opened the door, he was on the phone or speaking to someone very loudly in the corridor outside of my room. About 50 minutes later, my door was opened again, by a woman who was with the contractor. This really disturbed my morning and the point of the hotel was to get some rest before a travel day. The first time the door was opened was about 0840 and this isn't good enough.
Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night on our return
It was all we wanted. Easy check in at 9pm. Good meal served by friendly staff. Stoped the night after flying home, so worked well.
Stayed 1 night in Dec 2023

8/10 Good

Pawel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a stay close to airport
Stayed 1 night in Dec 2023

6/10 Okay

Zarko

Business traveller
Disliked: Cleanliness, property conditions & facilities
No heating in the room. It was very cold and it was a cold night outside.
Stayed 1 night in Nov 2023

8/10 Good

Zaneta

Business traveller
Liked: Staff & service, room comfort
Cleaning needed
Lovely welcome from reception team ,perfect location walking distance from the airport.Standard rooms as expected from this chain but the mattress around the side and carpet needs deep clean ! Also door to toilet wouldn’t close without a force .
Stayed 1 night in Nov 2023

4/10 Poor

Nicholas

Disliked: Cleanliness, amenities, property conditions & facilities
A budget hotel, but little effort appears to be made even to get up to budget standard. Depressing place frankly.
Stayed 1 night in Nov 2023

6/10 Okay

Alex

Travelled with family
Stayed 1 night in Nov 2023
Response from Jose Carvalho - F&B Team Leader on 26 Nov 2023
Dear Alex,Thank you for taking the time to provide feedback on your recent stay. We appreciate your honesty and are sorry to hear that we fell short of your expectations.Your feedback helps us identify areas for improvement, and we're committed to making necessary changes to enhance our guests' experiences. We hope to have the opportunity to welcome you back and deliver a more satisfying stay.Warm regards,

10/10 Excellent

Monika

Business traveller
Liked: Amenities
Satisfied
Stayed 1 night in Nov 2023
Response from Jose Carvalho - F&B Team Leader on 26 Nov 2023
Dear Monika,We extend our sincere gratitude for choosing IBIS Luton Airport Hotel. Your stay was a pleasure to host, and we appreciate your presence. Your satisfaction is our priority, and we hope to welcome you back soon.Best regards,

8/10 Good

SORIN

Stayed 1 night in Nov 2023

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight stay before flying, perfect for my requirements
Stayed 1 night in Nov 2023
Response from Jose Carvalho - F&B Team Leader on 26 Nov 2023
Many Thanks for taking the time to review our hotel.We are extremely happy that you've enjoyed to stay with us, we have a very convenient hotel when to come to go to the Luton Airport and that a very good asset.

2/10 Terrible

Shulamit

Stayed 1 night in Nov 2023
Response from Jose Carvalho - F&B Team Leader on 26 Nov 2023
Dear Shulamit,Thank you for taking the time to provide feedback on your recent stay. We appreciate your honesty and are sorry to hear that we fell short of your expectations.Your feedback helps us identify areas for improvement, and we're committed to making necessary changes to enhance our guests' experiences. We hope to have the opportunity to welcome you back and deliver a more satisfying stay.Warm regards,

8/10 Good

Dimitrios

Stayed 1 night in Nov 2023

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jose Carvalho - F&B Team Leader on 26 Nov 2023
Dear Trevor,We're thrilled to learn that you had a pleasant stay at Ibis London Luton Airport Hotel. Your satisfaction is important to us, and we're grateful for your feedback. We're committed to making every aspect of your stay exceptional and hope to have the opportunity to exceed your expectations on your next visit.Warm regards,

8/10 Good

john

Stayed 1 night in Nov 2023
Response from Jose Carvalho - F&B Team Leader on 26 Nov 2023
Dear John,We're thrilled to learn that you had a pleasant stay at Ibis London Luton Airport Hotel. Your satisfaction is important to us, and we're grateful for your feedback. We're committed to making every aspect of your stay exceptional and hope to have the opportunity to exceed your expectations on your next visit.Warm regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 Night Stay Between Flights Nov 2023
We had prebooked the overnight stay as returning from Turkey on a late flight and knew it would be convenient and walkable from & to the airport, so we could catch our connecting flight the next morning. However while in Turkey my husband broke his ankle and had an operation and so we had to get a taxi and as he was on crutches I had to carry all the bags. The hotel staff where helpful and offered first a chair and then a wheelchair to help me get him to the room. The next day even the cleaner and hotel manager helped me check out of the hotel room. The room was clean and bed comfortable and so was the bathroom. There is a small bar and although we didnt have time for breakfast I did see the buffet and it looked good. A very convenient and friendly hotel for Luton Airport.
Stayed 1 night in Nov 2023
Response from Jose Carvalho - F&B Team Leader on 26 Nov 2023
Thank you for taking the time to review our hotel,We do try to provide the best service possible with everything that we can to have this type of review, this was such heart warming to read and it is going to be seen by the rest of the team, someone that have enjoyed the stay with us is already super rewarding but someone that appreciates and leaves wonderful comments is another. Many Thanks

4/10 Poor

Enid

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jose Carvalho - F&B Team Leader on 26 Nov 2023
Dear Enid,Thank you for taking the time to provide feedback on your recent stay. We appreciate your honesty and are sorry to hear that we fell short of your expectations.Your feedback helps us identify areas for improvement, and we're committed to making necessary changes to enhance our guests' experiences. We hope to have the opportunity to welcome you back and deliver a more satisfying stay.Warm regards,

4/10 Poor

Monica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately the room we stayed was super small, dirty with no option to open the window and even tv placed in the whole in the wall wasn’t placed straight. It was an overnight stay before early morning flight yet still rather disappointing and off putting for the next time.
Stayed 1 night in Nov 2023

10/10 Excellent

Emma

Stayed 1 night in Nov 2023
Response from Jose Carvalho - F&B Team Leader on 26 Nov 2023
Dear EmmaWe extend our sincere gratitude for choosing IBIS Luton Airport Hotel. Your stay was a pleasure to host, and we appreciate your presence. Your satisfaction is our priority, and we hope to welcome you back soon.Best regards,

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Freezing cold rooms
Stayed 1 night in Nov 2023
Response from Jose Carvalho - F&B Team Leader on 26 Nov 2023
Dear guest,Thank you for taking the time to provide feedback on your recent stay. We appreciate your honesty and are sorry to hear that we fell short of your expectations.Your feedback helps us identify areas for improvement, and we're committed to making necessary changes to enhance our guests' experiences. We hope to have the opportunity to welcome you back and deliver a more satisfying stay.Warm regards,

10/10 Excellent

Stephan

Stayed 1 night in Nov 2023
Response from Alexandre Muge on 9 Nov 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ibis London Luton Airport

6/10 Okay

Indi

Stayed 1 night in Oct 2023
Response from Jose Carvalho - F&B Team Leader on 26 Nov 2023
Dear Indi,Thank you for taking the time to provide feedback on your recent stay. We appreciate your honesty and are sorry to hear that we fell short of your expectations.Your feedback helps us identify areas for improvement, and we're committed to making necessary changes to enhance our guests' experiences. We hope to have the opportunity to welcome you back and deliver a more satisfying stay.Warm regards,

10/10 Excellent

Denise

Stayed 1 night in Oct 2023
Response from Alexandre Muge on 9 Nov 2023
Dear [Guest's Name],Thank you for sharing your feedback with us! We're thrilled to learn that you had a pleasant stay at our hotel. Your kind words inspire and motivate our team to continue delivering exceptional service. We truly value your patronage and look forward to serving you again on your next visit.Best regards,Ibis London Luton airport