Exterior

Reviews of Super 8 by Wyndham Port Arthur/Nederland Area

2 out of 5
Super 8 by Wyndham Port Arthur/Nederland Area
7700 Memorial Blvd, Port Arthur, TX

Reviews

7.2

Good

Rating 10 - Excellent. 128 out of 411 reviews" "
Rating 8 - Good. 128 out of 411 reviews" "
Rating 6 - Okay. 60 out of 411 reviews" "
Rating 4 - Poor. 51 out of 411 reviews" "
Rating 2 - Terrible. 44 out of 411 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was fine
Stayed 3 nights in Mar 2024
Response from Manager on 5 Apr 2024
Hello Juan,We're delighted to hear that your overall experience was satisfactory. Should you wish to share any additional feedback, please do not hesitate to contact us.

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello Juan,Thank you for taking the time to share your feedback with us. We value all comments as they help us improve our services for future guests. Should you have any further concerns, please do not hesitate to reach out to our management team directly. We appreciate your patronage and hope to welcome you back in the future.

8/10 Good

Brenda

Very helpful lady at front desk
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Brenda,We are pleased to hear that you found our front desk staff helpful during your stay. Guest satisfaction is our top priority, and we appreciate your positive feedback. If you have any more comments or suggestions, please don't hesitate to contact us directly.

6/10 Okay

gail

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello gail, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly with any specific feedback so we can address your concerns and hopefully improve your experience next time.

10/10 Excellent

Ebony

Liked: Cleanliness, amenities
Great
Stayed 1 night in Jan 2024
Response from Manager on 18 Jan 2024
Hello Ebony,to hear that you had a pleasant stay at our hotel! We strive to provide excellent service and a comfortable experience for all our guests. If there's anything specific you enjoyed about your stay, we'd love to hear about it. Thank you for choosing our hotel, and we hope to welcome you back in the future!

6/10 Okay

Ebony

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The only problem was it was really noise I could rest well I saw a couple of roach in my room plus it smells a lot like mold in the rooms ,but I love the rooms and staff and convenient to my husband he locked up down there in port Arthur and the place where he is just 9 minutes away so I love to stay here to be close to him every 1 st weekend of the months I get to visit him
Stayed 2 nights in Dec 2023
Response from Manager on 28 Dec 2023
Hello Ebony, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Bobbie

Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Bobbie,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. We strive to provide exceptional service, and it's always rewarding to see that our efforts are appreciated. We hope to have the pleasure of welcoming you back in the future.

8/10 Good

stephen

Response from Manager on 8 Feb 2024
Hello stephen, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Indoor pool and spa, exercise room, breakfast was great, everyone was helpful
Stayed 2 nights in Dec 2023
Response from Manager on 5 Dec 2023
Hello William,Thank you for your review! We're thrilled to hear that you enjoyed the indoor pool, spa, exercise room, and our delicious breakfast. We strive to provide a helpful and friendly experience to all of our guests. We appreciate your feedback and hope to welcome you back soon for another wonderful stay.

6/10 Okay

megan

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
It’s a great place.
Stayed 2 nights in Nov 2023
Response from Manager on 26 Nov 2023
Hello megan,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a great experience with us. Your positive feedback is highly appreciated and we look forward to welcoming you back in the future.

10/10 Excellent

bryant

Business traveller
Liked: Cleanliness, amenities
Nice stay, no issues.
Stayed 2 nights in Nov 2023
Response from Manager on 19 Nov 2023
Hello bryant,Thank you for taking the time to share your positive experience with us! We are delighted to hear that you had a nice stay and encountered no issues during your visit. It is our goal to provide a seamless and enjoyable experience for all our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Nov 2023
Response from Manager on 17 Nov 2023
Dear Guest,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Nov 2023
Response from Manager on 16 Nov 2023
Dear Guest,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Rosanna

Stayed 2 nights in Oct 2023
Response from Manager on 29 Nov 2023
Hello Rosanna,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further comments or suggestions, we encourage you to reach out to us directly so we can continue to improve and provide exceptional service. We hope to welcome you back again in the future.

10/10 Excellent

Shawn, White Oak

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed her a few times for 4-5 days at a time for work. Management and front desk has always been great on checking me in and out and any questions or taking care of issues I had. This last time I brought my teen age daughter with me and everything went smoothly.
Stayed 5 nights in Sep 2023
Response from Manager on 16 Sept 2023
Hello Shawn,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our front desk. Your voice is very valuable to us and we hope you will return on your next travels.

4/10 Poor

Kennett

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
There was an odor that was not inviting. The rooms are old and outdated. Really did not like the way the room was organized. the bathroom sink is outside of the room near the entrance. It definitely need updating.
Stayed 1 night in Sep 2023
Response from Manager on 9 Sept 2023
Hello Kennett,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

8/10 Good

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 7 Sept 2023
Hello Chad,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay!!!
Stayed 1 night in Aug 2023
Response from Manager on 25 Aug 2023
Hello Charlotte,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our hotel. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Kelvin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hello Kelvin, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Bethany

Stayed 1 night in Aug 2023
Response from Manager on 4 Sept 2023
Hello Bethany, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

veronica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Aug 2023
Response from Manager on 16 Aug 2023
Hi Veronica,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Shawn, White Oak

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was super nice and helpful. Room was super clean. Housekeeping did a great job each day .
Stayed 5 nights in Jul 2023
Response from Manager on 6 Aug 2023
Hello Shawn,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our housekeeping and also our room. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Roy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Clean room. Hall Carpet needs a very good cleaning. Musty smell in the hallways. Could use some cosmetic help.
Stayed 1 night in Aug 2023
Response from Manager on 6 Aug 2023
Hello Roy,On behalf of our entire staff, we thank you for your business and for your comments regarding our room and your insights regarding our carpet. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

10/10 Excellent

Aneli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 2 Aug 2023
Hello Aneli,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

JOSE M

Liked: Cleanliness, staff & service, property conditions & facilities
S
Stayed 1 night in Jul 2023
Response from Manager on 20 Jul 2023
Hello JOSE M,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our hotel. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on 2 Jul 2023
Hello Anthony,It was our pleasure to provide you with such a wonderful experience. Please do come see us again very soon.

8/10 Good

Anthony

Stayed 1 night in Jun 2023
Response from Manager on 16 Jul 2023
Hello Anthony,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

4/10 Poor

Daniel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on 20 Jun 2023
Hello Daniel, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Valentin

Liked: Cleanliness, staff & service, property conditions & facilities
Great property we stay here everytime me and my family come to Port Arthur Tx . We have no complaints at all . Clean , safe and restaurant walking distance from motel
Stayed 1 night in Jun 2023
Response from Manager on 18 Jun 2023
Hello Valentin,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our property. We appreciate you taking the time to share your experience.

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Manager on 1 Jun 2023
Hello Vivian,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

Heather

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Jacuzzi tub in room didn’t work I got sick from mold smell pool wasn’t working and they sent us to a sister property to swim that pool was dirty ac took 4 hrs to cool the room off
Stayed 1 night in May 2023
Response from Manager on 30 May 2023
Hello Heather, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay due to the condition of our jacuzzi. We are forever working to improve upon the guest experience, and I hope you will remember our attributes when you return during another trip to the area to see how we have improved to impress you even more.

10/10 Excellent

Anita D.

Travelled with family
Birthday Trip
It was My first time and I enjoyed My stay.
Stayed 1 night in May 2023
Response from Manager on 16 May 2023
Hi Anita,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

8/10 Good

Charles

Stayed 3 nights in Apr 2023
Response from Manager on 30 Apr 2023
Hello Charles,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Ebony

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023
Response from Manager on 19 Apr 2023
Hello Ebony,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

James C Duval

Stayed 1 night in Apr 2023
Response from Manager on 5 May 2023
Hello James C Duval,It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was kind and helpful, I had no issues here. Location close to everything.
Stayed 2 nights in Apr 2023
Response from Manager on 12 Apr 2023
Hi Kathy,I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on 26 Mar 2023
Hello Donna,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

Karneshia

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
It's okay. Upgrades needed
The front desk staff was amazing, they were very friendly. I was surprised to see that the hotel seemed a bit older. There were quite a few updates needed. The toilet seat needed to be replaced and remounted to the floor,and a few of the wall outlets did not work. The curtains were in shreds. But I will say again that the staff was very welcoming.
Stayed 2 nights in Mar 2023
Response from Manager on 26 Mar 2023
Hello Karneshia,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Quewagalien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Manager on 25 Mar 2023
Hello Quewagalien,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Karreem

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Clean quiet friendly atmosphere
Stayed 1 night in Mar 2023
Response from Manager on 20 Mar 2023
Hello Karreem,We can't thank you enough for sharing your feedback with regards to our hotel. Please do come see us again.

10/10 Excellent

Horacio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay i would go back!
Stayed 5 nights in Mar 2023
Response from Manager on 19 Mar 2023
Hello Horacio,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. Please do consider us again on your next visit to the area.

10/10 Excellent

christerfer

Stayed 1 night in Mar 2023
Response from Manager on 4 Apr 2023
Hello christerfer,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Aug 2022
Response from Manager on 7 Sept 2022
Dear Guest, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,

4/10 Poor

Tarmia

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The hotel is situated very close to my intended location. Check in process and staff are friendly. However, the hotel interior is poorly maintained. As soon as we walked to the room, the pungent smell is very obvious and when we turned on the AC, the bad smell became stronger that we did not get the needed sleep and rest during our stay. My Asthma was triggered and I could not stop coughing. I hesitated to notify the front desk coz it was already late at night. Me and my husband endured the remaining hours through the night by wearing our masks. It was really a bad experience. I notified the front desk at checkout about the strong pungent smell I think is coming from the old unmauntained carpet or the air conditioning system. I can’t imagine families with kids staying in that room. I hope the management will promptly look into it and improve the facility for the health and well being of their customers.
Stayed 1 night in Aug 2022
Response from Manager on 7 Sept 2022
Hello Tarmia, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

2/10 Terrible

Marsha

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Room was dirty and smelled like bedding hadn't been washed. The AC was not cooling
Stayed 1 night in Jul 2022
Response from Manager on 7 Sept 2022
Hello Marsha, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impressions we made with the issues with the AC. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. Your feedback will help us improve as we are continuously looking for ways to provide the best experience possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and change your perception of our hotel.

2/10 Terrible

Jonathan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room key didn't work for the room multiple times, we were on the third floor and had to go back down to the front desk everytime to have it re-scanned. The elevator was very unclean, the roof panels had muck and some dead bugs and the floor was always wet. I was also never informed the pool was closed, nowhere did it say that wouldn't be available and ontop of it being one of the hottest summers ever mind you. The room was missing the A/C unit in the middle of the second day without any notice for cleaning while it was 107 Degrees outside. They didn't even bother to contact us to let us know it was happening. Had to stay in a musky and humid room for a while. When I called to complain they said they could refund only that day and they wanted us to vacate?? Ridiculous, never staying here again.
Stayed 2 nights in Jul 2022
Response from Manager on 7 Sept 2022
Hello Jonathan, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 Excellent

Walter

Stayed 4 nights in Jun 2022
Response from Manager on 7 Sept 2022
Hello Walter, It was our privilege to earn your business and we hope to host you again on your next trip.,

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds a lil hard for me , nice bathroom big tub
Stayed 2 nights in Jul 2022
Response from Manager on 7 Sept 2022
Hello Steven, Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights of your experience and gives us a chance to improve.

10/10 Excellent

Charles

Stayed 1 night in Mar 2022
Response from Manager on 7 Sept 2022
Hello Charles, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

8/10 Good

jessie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need the coffee
All good over all will be back Which they would start the coffee earlier like 430am or 5am
Stayed 3 nights in Mar 2022
Response from Manager on 7 Sept 2022
Hello jessie, To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. We hope to see you again in the future.