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Reviews of Hôtel les Genêts Bayonne

2 out of 5
Hôtel les Genêts Bayonne
Giratoire de Maignon, 86 Avenue du 8 Mai 1945, Bayonne, Pyrenees-Atlantiques

Reviews

8.2

Very good

Rating 10 - Excellent. 198 out of 593 reviews" "
Rating 8 - Good. 258 out of 593 reviews" "
Rating 6 - Okay. 94 out of 593 reviews" "
Rating 4 - Poor. 33 out of 593 reviews" "
Rating 2 - Terrible. 10 out of 593 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from La direction on 16 Oct 2023
Bonjour.Merci d'avoir pris le temps de noter votre séjour dans notre établissement.Bonne journée

4/10 Poor

George Brian

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The bed was comfortable How can you call yourself a hotel when you close the restaurant and the bar all weekend They couldn’t even offer a breakfast or a sandwich and a drink Suggesting ubereats or deliveroo as a catering option is quite frankly embarrassing
Stayed 2 nights in Aug 2023
Response from General manager on 1 Sept 2023
Good morning,Are you serious ?!!It is written on each site that our restaurant is not open on weekends. You wanted a hotel with an open restaurant and you didn't even bother to check the information before booking. Odd! Some hotels don't even have a restaurant at all. Ours is open during the week.Regards,

10/10 Excellent

Katrina

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 1 night in Feb 2023
Response from The reception on 29 Mar 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely

2/10 Terrible

Peter

Stayed 1 night in Aug 2022
Response from La direction on 19 Aug 2022
Bonjour.Dommage qu'aucun commentaire ne puisse nous aider à comprendre cette note. Chaque remarque client nous aide à nous améliorer.Bonne journée.

8/10 Good

jose manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

IAIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price was better than expected. Nice lobby and restaurant area. The desk clark was very pleasant and helpful. Pet friendly. Good location. Basic but clean rooms. Definitely stay again
Stayed 1 night in Feb 2021

6/10 Okay

PAUL

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
OK hotel, but wouldn't stay again.
Hotel staff very pleasant, but the hotel is dated and in need of a refresh. The room was very small and the pillows were poor, we had to put our coats under them just to make them big enough....
Stayed 1 night in Oct 2020
Response from General manager on 7 Oct 2020
Thank you for taking the time to share your experience with us. We have two types of rooms, one of which is indeed less spacious. Renovations started in May and are continuing on these two types of rooms to give this hotel a new lease of life. Our pillows are not very thick to accommodate the majority and we can provide additional ones at reception if necessary. See you soon

8/10 Good

Mick

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel les Genets
For a one night stay on route to Spain the room was simple but adequate. The bed was a little too soft for my wife but for me it was ok. We ate at the attached restaurant and although the menu was in french the waiter did his best to translate. I had a beef dish and the wife had pork, both meaks were very well presented and delicious.
Stayed 1 night in Sep 2020
Response from General manager on 7 Oct 2020
Good afternoon. Thank you for your comment. We are delighted that your stay went well. We have just start a new menu at the restaurant this week and we will be doing cards in English, Portuguese, Spanish and German. Thanks for your advice. Have a good day

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Les Genets again Our 2nd visit .
Another happy stay even under covid. Staff looked after us keeping to rules of cleaning and masks . Helpful at bfast getting our choice to limit touching.
Stayed 1 night in Sep 2020

8/10 Good

David

Liked: Cleanliness
Stayed 1 night in Aug 2020

8/10 Good

IAIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godd "Transit Stop" Accommodation.
Decent little "transit stop" hotel. Well placed near Autoroute. More than adequate for the 2* rating. Off street parking seems secure. Room was clean and tidy, with a decent bed. Bathroom was a bit scruffy, but more than adequate. Wifi free and working. We did not take breakfast so cannot comment.
Stayed 1 night in Jul 2020
Response from General manager on 17 Aug 2020
Hello. Thanks for those comments. We are delighted that you enjoyed your stay. There will be some work in the bathrooms at the end of the year to improve them. See you soon

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Tired hotel could do with an update, air conditioning was good
Stayed 1 night in Jul 2020
Response from General manager on 24 Aug 2020
Good afternoon, Work has started this year and we are renovating our rooms. Most of our comfort rooms have already been renovated. Have a nice day.

8/10 Good

Ajay, Paris

Disliked: Cleanliness
Room was good and comfortable bed.. but shower was very bad... but staff is very good and every time smile and helpful... overall is good stay....
Stayed 3 nights in Jul 2020

8/10 Good

Dennis

Liked: Staff & service
Perfect stop over
Very accommodating staff,good value food,good access and parking. All good for the money
Stayed 1 night in Dec 2019

8/10 Good

Justin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2018

8/10 Good

jasonavitch, londres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop
This is a chain hotel that is suitable for an overnight stop. It has a bar and restaurant adjoining the hotel.
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Okay for one or two nights
Typical road travel stop hotel, close to motorway, simple but clean with a good restaurant. Ideal halfway house for travel to southern Spain.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stopover.
It was an ideal stopping place.

6/10 Okay

Fabien, Chicago, IL

Disliked: Cleanliness
Average stay
The hotel offers ample parking space, which is nice. It was an easy commute to where I had to be the following day. So, it was convenient. Room was OK. Mattress was fairly comfortable. Check-out was done by very nice young man. Someone came in early, and he was very professional. Check-in? Your usual run-of-the-mill stripped to its bare minimum. I understand that tourists come and go and the staff may be tired, but there was not much of a redeeming quality. No information about wifi (to be expected when included in price). It felt like the staff was going through the motions. Room? It always amazes me that housekeeping will stick to what one can see, but corners, shelves... get overlooked. I had put something on one of the shelves and it literally stuck. That shelf had not been wiped in a while. Bathroom? Tiny; no shower curtain; makeshift shower hooked on the main faucet of the sink. I can appreciate that they made do with what they had though. So, overall, not the best stay ever. Not the worst either. The price was good. Still, no matter how cheap something is, housekeeping should be more than average. If I had to, I might stay there again. Not sure I would recommend it to friends and loves ones though for that last reason.

6/10 Okay

Panagiotis

Liked: Cleanliness, room comfort
Simple and comfortable.
Clean and simple road hotel. Close to Bayonne by car. Ship cabin style room but comfortable.
Response from betty on 16 Jul 2016
Thaks for your comments ! Hope to see you next time ! Best regards

6/10 Okay

Andie, London

Disliked: Cleanliness, staff & service, room comfort
Unhelpful staf
I chose this place because of the value for money I saw in the website. Unfortunately on the check-out I was surprised when I got the bill and the price was higher from the one on my reservation. The breakfast was charged at almost the double of the advertised on the website and informed on my reservation confirmation and also the city tax that was supposed to be included was charged on top. When I showed my reservation and asked about the price difference the attendant "Victor" didn't try to be helpful or try to explain anything. Right the opposite he was quite rude to say among other things that he knew how to do his job and it was not his problem if I didn't see when arrived that the price was not the one on my booking confirmation.
Response from matthieu on 13 Apr 2016
Hello, We are sorry that you have not managed to find the right information on the website, which is nevertheless very clear on the prices offered by our hotel. Yet we tried, without being rude, showing you the site that the information was correct, but you didn't want to see it. It is therefore difficult to express our good faith. The price of breakfast is in effect from 4 €, but for children and € 7.50 per adult; As for the city tax as shown on your booking, it is not included in the price unlike VAT which is included in the room price. We remind you that we have still upgraded to comfort room when you arrive and you have left the 2 rooms 10 minutes past the check out time without any notice from us. That is why we very much hope to see you again and be able to meet you in a future in our region. Regards,

8/10 Good

John, diss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we needed a stopover with our dog for our journey from spain to uk and this hotel was ideal easy to find the food was very good and the dig wascwelcome not much room to exercise her - but suffiicient
Response from betty on 7 May 2016
Thanks for your great comment. It will be a pleasure to welcome you again for your next trips. Best regards Reception Desk

8/10 Good

Martin, Cambridgeshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for Bayonne and Biarritz
We liked this Hotel, found it suited us very well. Only a short run to Biarritz, and the delightful old town of Bayonne
Response from betty on 7 Sept 2015
We take note of your compliments , we are a part of our staff - we would love to welcome you again during your next trip to the Basque Coast - Thank you and soon !!

4/10 Poor

Breezes, Portugal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room tiny, dirty and cramped.
Would never stay here again. Cleanliness is obviously not important here - the room was filthy. We were charged 10 euros for bringing our 2 dogs but given a room so small we could barely all fit in. The location is like staying in the middle of an M25 roundabout - non stop traffic and the garden centre next door had sprinklers and lights turning on an off all night. One to avoid at all costs!
Response from betty on 3 Jan 2015
we are sorry for not being able to satisfy you we hope that you will nevertheless a good memory of the Basque country Sincerely: Hotel BAYONNE the Broom

6/10 Okay

Mr Length, York

Liked: Cleanliness
Disliked: Room comfort
Ok for a stopover
Some of the doors in the hotel where you push them open were filthy. Room clean enough though tiny. Bathroom was like a pod with a sliding door not much bigger than on an airliner. Restaurant food good and reasonable, breakfast good and value for money. Would stay again as all round ok and good location.
Response from betty on 3 Jan 2015
Thank you for taking the care to comment on our hotel. We tell our staff Restaurant compliments your kitchen and the Chief ... Hope to see you at the hotel has your next vacation !! see you soon

6/10 Okay

philip

Liked: Cleanliness, room comfort
Response from betty on 15 Aug 2015
NOUS VOUS REMERCIONS D AVOIR PRIS LE TEMPS DE NOTER NOTRE HOTEL . ESPERONS VIVEMENT POUVOIR VOUS SATISFAIRE LORS DE VOTRE PROCHAINE ESCAPADE AU PAYS BASQUE !!

10/10 Excellent

fernando, jersey cannel island u.k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent value
the staff always pronto to attend you with smile the food is very good and well presented and very reasonable priced, i will stay in this hotel again. well done to everyone.
Response from betty on 13 Apr 2015
thank you for your congratulations , we send them to our entire team - Bravo them - look forward to welcoming you again in the Basque Country !! hotel genets bayonne

6/10 Okay

Angelique, Benalmadena, Spain

Disliked: Room comfort
OK for overnight stop
Good location for an overnight stop, easy to find. Travelodge type of accommodation, but smaller. Small room with comfortable bed, 'plastic' pod style bathroom, along the lines of an Ibis budget or Brittany ferries cabin, but plenty of hot water and it served its purpose. We arrived late and the restaurant was closing but they rustled up some chips and a bottle of wine. We didn't take the breakfast, but be careful to check your bill on departure as they had charged us for THREE breakfasts and we were only two people travelling! It was rectified quickly with a smile, but be cautious! We would stay here again to break our journey.
Response from betty on 3 Jan 2015
Thank you for your comment. We also thank our staff have Receiving soon rectify the number of breakfast, sorry for the mistake. Still, you keep good memories of your stay in our hotel. Looking forward to welcoming you again kind regards Hotel Genets Bayonne

4/10 Poor

MARIA

Travelled with partner
Disliked: Amenities, property conditions & facilities
La habitación muy pequeña. y el baño tipo autocaravana.
Stayed 1 night in Apr 2024

6/10 Okay

doya

Travelled with partner
Disliked: Amenities, property conditions & facilities
La salle de bain ne correspond pas du tout au photo sur internet très déçu
Stayed 1 night in Apr 2024

8/10 Good

JOSE ANTONIO, Bilbao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Stéphane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TRES SATISFAIT
Superbe accueil et personnel disponible. Si je dois donner un petit avis négatif constructif ce serait un petit coup de peinture dans les chambres pour rafraichir un peu et un nettoyage en profondeur des sanitaires serait bien mais ça reste très propre quand même. Bravo à l'équipe de nettoyage. Le prix du café à la machine est honteux... 1,50€ c'est exorbitant pour un café soluble.
Stayed 3 nights in Feb 2024

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien
Stayed 1 night in Feb 2024

8/10 Good

Olivier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

brigitte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
satisfaisant
bonne literie, chambre propre, petit déjeuner très bien, et super accueil, personnel chaleureux.
Stayed 1 night in Feb 2024

6/10 Okay

vignaud

Stayed 1 night in Feb 2024

10/10 Excellent

Rajinder singh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien service
Stayed 1 night in Feb 2024

10/10 Excellent

jean luc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très agréable et sympa
Stayed 1 night in Feb 2024

6/10 Okay

Paula

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Anaïs

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Rajinder singh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent personne toute l’équipe
Stayed 4 nights in Jan 2024

8/10 Good

Marie-Dominique

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

renée

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel les genêts Bayonne
Hotel bien situé et facile d acces Parking
Stayed 1 night in Jan 2024

8/10 Good

DE FREITAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calme et tranquille
Une simple nuit qui permet de faire le voyage du retour en 2 fois. Hôtel calme très agréable.
Stayed 1 night in Jan 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

CTI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Virginie

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024