Pool

Reviews of The Waterfront Suites - Heritage Collection

5 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 501 out of 630 reviews" "
Rating 8 - Good. 101 out of 630 reviews" "
Rating 6 - Okay. 13 out of 630 reviews" "
Rating 4 - Poor. 10 out of 630 reviews" "
Rating 2 - Terrible. 5 out of 630 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Barry

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Alan

Liked: Cleanliness, room comfort
Lovely place - pity about the Wi-Fi
My wife and I stayed at the Waterfront Suites for three nights in October 2023. Our room was very nice and well-appointed, and the location was perfect. I would have rated it as five stars except for the very poor internet connection through the Wi-Fi. When I brought it up at reception, I was told to call an outside number (I have to say that the personnel were lovely – this is a management decision). As I didn't have a NZ phone, I had to call from reception. Of course, no one answered, and we had to put up with very slow, or non-existent internet access for our entire stay (I couldn’t even upload a single image). A good internet connection is essential these days, almost as important as electricity. Making the guest call a third-party service provider is akin to having to call the local electric company when the power is out. Waterfront management should improve the connection and take control of support.
Stayed 3 nights in Oct 2023

10/10 Excellent

Tina

Stayed 1 night in Oct 2023

10/10 Excellent

Grant

Liked: Cleanliness, property conditions & facilities
Great place we will be back.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic accommodation and location!
Stayed 1 night in Jul 2023

10/10 Excellent

Kirstin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the property 😊
Stayed 2 nights in Apr 2023

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The grounds are beautifully landscaped. It is super close to all of the main areas of Paihia The suite itself was so well appointed.
Stayed 2 nights in Feb 2023

10/10 Excellent

Michael, Bloomington

Liked: Cleanliness
Stayed 1 night in Nov 2022

6/10 Okay

Nick

Business traveller
Liked: Amenities
Pretty good. Disappointed in condition and smell coming from the carpet in bedroom. Mouldy or damp
Stayed 1 night in Nov 2022

10/10 Excellent

shenita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect spot across the water, a really pleasant stay
Stayed 1 night in Oct 2022

10/10 Excellent

Sharleen

Stayed 1 night in Sep 2022

10/10 Excellent

ian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here a few times and have always found it great ,very convenient to all amenities ,exept for the man at reception who when i asked if the restaurant over the water was open asked which restaurant,the one directly opposite i replied,he acted like i was an idiot,i thought he was
Stayed 2 nights in Sep 2022

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Friendly clean great FOH
Stayed 1 night in Aug 2022

10/10 Excellent

Kerrin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Could not imagine a nicer and more comfortable place to stay with our family.
Stayed 4 nights in Jun 2022

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, room comfort
Magnificent Views
A fabulous and spacious apartment and ideal for the 6 of us to stay. The views are magnificent - loved it!
Stayed 2 nights in May 2022

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean, spacious, comfortable and well-equipped. Central location. Pleasant desk staff.
Stayed 1 night in Mar 2022

10/10 Excellent

ron

Stayed 2 nights in Feb 2022

10/10 Excellent

Nyree

Stayed 1 night in Jan 2022

2/10 Terrible

Nalu

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The manager Rob was rude from the start of our stay.
Stayed 3 nights in Nov 2021
Response from The manager Rob on 1 Feb 2022
Thank you for your review Six of you tried to book in for a booking for five guests in a room with a maximum of five guests. Sorry we don't accept people sleeping on the floor as you thought would happen. Noise complaints from other guests and residents on the final night of your stay. The bad language and shouting was not acceptable. Broken glass left all over the stairs up to your room. Yet you seemed to think it all amusing when I spoke to you before you checked out. Other guests and residents didn't find it too amusing.

10/10 Excellent

Carla

Business traveller
Liked: Cleanliness, room comfort
great stay, lovely staff, super clean and will return
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2021

10/10 Excellent

Pam

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Spacious apartment with great views. Perfect for family with kids. Full kitchen n plenty of space (we had 4 adults and two kids).
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a brilliant 2 days stay for our honeymoon. Easy secure parking underneath, walk to the shops, activities, piers and beach across the road.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location, right by the main restaurants, shops and the pier. Good modern facilities that were clean and tidy. Small but warm, salt water swimming pool, accessed directly from most ground floor rooms. A few of the cutlery and crockery had been put away dirty by a previous guest, but this was understandably missed by the housekeeping staff, who were very helpful and friendly. I would highly recommend booking a room for a relaxing getaway. The cost is a bit higher than most of the similar options but worth it for the location and facilities provided.
Stayed 5 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I put my parents up there and they loved it the lady out front was very lovely to my family. Thanku so much
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2021

10/10 Excellent

Kylie

Stayed 1 night in Nov 2020

8/10 Good

Kathryn, Auckland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is right on the waterfront and close to all the good restaurants but the units are quiet and designed for privacy. We had a one bedroom which was ground floor by the pool and it was great for a couple. Secure parking under the building is a bonus.
Stayed 2 nights in Nov 2020
Response from The Waterfront team on 1 Dec 2020
Dear Kathryn Thank you for taking the time to review our property. We are thrilled you enjoyed your stay, and look forward to welcoming you back.

10/10 Excellent

X, X

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the proximity of the suites to everything..food places, supermarkets,local shops and touristy things to do. Also very private and quiet.
Stayed 5 nights in Oct 2020
Response from The Waterfront team on 14 Oct 2020
Thank you for taking the time to review our property. We are thrilled you enjoyed your stay, and look forward to welcoming you back. Warm regards

10/10 Excellent

Paul, Auckland

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This property is quite new and the two bedroom suites is spacious. The elocation is very convenience. A very enjoyable stay for us in Paihia.
Stayed 1 night in Oct 2020
Response from The Waterfront team on 14 Oct 2020
Thank you for taking the time to review our property. We are thrilled you enjoyed your stay, and appreciate the acknowledgement of our location and facilities. We look forward to welcoming you back. Warm regards

10/10 Excellent

Mark

Stayed 1 night in Sep 2020
Response from The Waterfront team on 14 Oct 2020
Thank you for taking the time to review our property. We are thrilled you enjoyed your stay, and look forward to welcoming you back. Warm regards

10/10 Excellent

Yvonne, Auckland

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is the second time that I have stayed here. Absolutely pleasant for the stay.
Stayed 2 nights in Sep 2020
Response from The Waterfront team on 9 Sept 2020
Hi Yvonne Thank you for taking the time to review our property. We look forward to being able to welcome you back again one day soon. Best Wishes The Waterfront team

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2020
Response from The Waterfront Team on 20 Oct 2020
Thank you for taking the time to review our property.

8/10 Good

Jane, Auckland

Travelled with family
Liked: Cleanliness, amenities
Great location for local restaurants and shopping. Warm for winter holidays.
Stayed 2 nights in Jul 2020

10/10 Excellent

Glynda, Auckland

Travelled with partner
Liked: Cleanliness, amenities
Good, clean accommodation, excellent service . Good location right bext to Paihia town.
Stayed 1 night in Jul 2020

10/10 Excellent

Rose, Hawke’s Bay

Travelled with partner
Liked: Cleanliness, amenities
A luxury unit, very relaxing and ideal if staying more than one night in Paihia. Very clean, quiet and central. Would definitely stay again.
Stayed 2 nights in Jun 2020

10/10 Excellent

Aman

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property had everything we needed. comfortable, spacious and clean. great location. beautiful gardens, friendly service
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds. Great sea view from our balcony.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2020

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Hal, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, comfortable hotel across from the harbor. I did not have an ocean view but a room next to the pool
Stayed 2 nights in Dec 2019
Response from The Waterfront Team on 13 Dec 2019
Thank you for taking the time to review our property. We are thrilled you enjoyed your stay, and look forward to welcoming you back.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Terrific location central to everything in town. Across the street from the beach.
Stayed 3 nights in Nov 2019
Response from The Waterfront Team on 13 Dec 2019
Thank you for taking the time to review our property. We are thrilled you enjoyed your stay, and our location. We look forward to welcoming you back.

6/10 Okay

Philip

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Great location - Just somewhat tired.
Fantastic location however units are very tired and need a spruce up and check the crockery and utensils before use as you can not be 100% sure that they’re clean as we found out in time.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019
Response from The Waterfront Team on 5 Nov 2019
Thank you for taking the time to review our property. We look forward to welcoming you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from The Waterfront Team on 5 Nov 2019
Thank you for taking the time to review our property. We look forward to welcoming you back.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bay of islands!
Wonderful stay and great location. Staff were very welcoming and helpful in making our stay memorable.
Stayed 3 nights in Oct 2019
Response from The Waterfront Team on 5 Nov 2019
Thank you for taking the time to review our property. We are thrilled you enjoyed your stay, and look forward to welcoming you back.