View from property

Reviews of The Duke of Marlborough Hotel

4.5 out of 5
The Duke of Marlborough Hotel
35 The Strand, Bay of Islands, Russell

Reviews

9.2

Wonderful

Rating 10 - Excellent. 417 out of 657 reviews" "
Rating 8 - Good. 185 out of 657 reviews" "
Rating 6 - Okay. 38 out of 657 reviews" "
Rating 4 - Poor. 12 out of 657 reviews" "
Rating 2 - Terrible. 5 out of 657 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Greg and Sharyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality stay. Accommodation and restaurant
Stayed 1 night in Mar 2024

10/10 Excellent

Coralie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful old world splendour greets you when you walk in the door. The receptionists were friendly and accommodating. Upon entering the room I was pleased to see the cleanliness and freshness of the facilities. It was obvious that the bathroom and sleeping facilities had been beautifully renovated to make the grand rooms downstairs. I would highly recommend The this accommodation.
Stayed 1 night in Mar 2024

6/10 Okay

Greg

Liked: Cleanliness, amenities, property conditions & facilities
Loved the location and cleanliness. Reception staff was excellent. Restaurant lacked knowledgable servers and food was mediocre. Took over two hours for food so don’t be in a hurry.
Stayed 1 night in Mar 2024

8/10 Good

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in prime location in Russell.
Stayed 1 night in Mar 2024

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience but expensive
Stayed 1 night in Mar 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Overall we enjoyed our stay very much. It met our expectations. Our only disappointment was slow dinner service due to a mix up and thus our meals took a long time to arrive.
Stayed 1 night in Mar 2024

10/10 Excellent

Trent

Stayed 2 nights in Feb 2024

10/10 Excellent

Ingmar

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Romantic Hotel with super service
Stayed 2 nights in Feb 2024

8/10 Good

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is excellent and sitting on the veranda for a meal Is a must!
Stayed 2 nights in Jan 2024

10/10 Excellent

Marcus, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the waterfront!
Stayed 1 night in Jan 2024

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Duke of Marlborough is one of our favorite places to visit. Thank you to everyone who make the Duke a fabulous place.
Stayed 1 night in Jan 2024
Response from Jax on 29 Jan 2024
Thank you so much so glad you enjoyed your stay

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely location and artwork and furniture in public areas of the hotel! No secure wifi was a concern.
Stayed 1 night in Jan 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay at this wonderful Hotel with a gap of 6 years, but everything was perfect as it was in 2017. The building and its situation is almost fairytale. I hope we can return again in the future.
Stayed 1 night in Jan 2024

8/10 Good

Yuying

Travelled with partner
Liked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Edmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Joanne

Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with very interesting history. Top restaurant and bar. Great service.
Stayed 1 night in Jan 2024
Response from Jax on 13 Jan 2024
Thank you will pass on to the Team

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a unique historical NZ colonial property set on the Russell waterfront and the centre of all the action in Russell.The entire hotel reflects its historical past with authentic decor, artefacts and art works. It is a sightseein opportunity in itself.All meals are offered in the dining areas which include a main indoor restaurant and a deck.A shady garden bar is inviting on a hot day.The food reflects the culinary offerings in Northland with delicious seafood dishes and the inventve use of traditional Maori kai such as boil up and hangi.The staff are efficient and friendly even at very busy times. Our standard room was spacious and well appointed.Situated on the first floor and on the garden bar side ,we appreciated the lift. Although it didn't bother us this side could be a bit noisy for some. We enjoyed the party atmosphere, the peep of the sea and the view to the hills above Russell.Plenty of other options for rooms in the hotel. The hotel is situated in the main shopping, dining area and close to the wharf, the beach, a tour office and local attractions. Other excellent beaches and vineyards are only a short drive away. There is a regular ferry servive across to Paihia if you can pull yourself away from the charm of Russell.The gift shop at Pompallier house is the best in terms of selection and price.This hotel is an experience in itself and would a great place to take overseas visitors. We absolutely loved our stay here!
Stayed 2 nights in Jan 2024
Response from Jax on 13 Jan 2024
Thank you so much for the lovely feedback and we are glad you had a wonderful stay

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just delightful — full of charm and whisky and history. Top notch!
Stayed 1 night in Dec 2023

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mitali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great waterfront location
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great iconic place with so much history. Super friendly staff and awesome food.
Stayed 2 nights in Dec 2023
Response from Jax on 29 Dec 2023
Thank you for the wonderful feedback..The Duke Team

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the waterfront position of this fantastic historic Hotel, easy parking on site and then you are able to walk around the waterfront. Very good restaurant , with views to the water and lots to see and do close by. I would of liked to of stayed longer.
Stayed 1 night in Dec 2023

8/10 Good

Ferdinand

Stayed 3 nights in Dec 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant experience
Stayed 1 night in Dec 2023

8/10 Good

Simon

Stayed 1 night in Dec 2023

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a special hotel
Such a special hotel in a very stunning location! Room was spotless and very comfortable.Loved Russell!!
Stayed 2 nights in Nov 2023
Response from Jax on 1 Dec 2023
Thank you for your wonderful comments and hope to see you back soon

10/10 Excellent

Colette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Checking in was very unclear. Suggest better signage. GPS took us to the ocean side of the building where there was no parking. A man on the esplanade told us to go to the other side of the building and find street parking. Suggest instructions be sent with the confirmation and a few well placed signs to give the newcomer a better welcoming experience.
Stayed 1 night in Nov 2023
Response from Jax on 1 Dec 2023
Dear Guest, We, apologize that your arrival was not welcoming and seem to be a bit confusing. We have noted your comment on signage to our management but we do have instructions currently on our confirmation email which you may have overlooked this also has a link showing our parking map.We do hope this does not deter you to come visit us againKind regardsThe Duke Team

8/10 Good

Debz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Katherine

Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with excellent and friendly staff. Would thoroughly recommend it!
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So glad we chose to stay at the Duke, great location, great room, great staff. We decided to stay an extra night
Stayed 2 nights in Nov 2023

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I found on hotels.com. Wish I could stay longer.
Stayed 1 night in Nov 2023

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My brother and I are in our mid-eighties and reasonably active. We had no problem, but we felt that there weren't sufficient 'handholds' to help elderly people feel secure getting into and out of bath / shower - especially since a large proportion of your guests are getting on a bit! Otherwise a great experience!
Stayed 3 nights in Nov 2023

10/10 Excellent

Evan

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great water front Historic place to stay. Every New Zealander should take time out and go to Russell and stay at this fantastic old hotel, the oldest hotel in New Zealand.
Stayed 2 nights in Nov 2023

10/10 Excellent

Carolyn

Stayed 1 night in Nov 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

MARYLIN

Stayed 3 nights in Oct 2023

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jax on 3 Nov 2023
Thanks for the great review

10/10 Excellent

Rolf

Stayed 2 nights in Oct 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities
Great Hotel, Fantastic Food surrounded in history. Highly recommend a visit and stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Mitch

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Super comfy rooms too.
Stayed 1 night in Oct 2023

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a beautiful place to stay, with amazing views. The restaurant is the very best
Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Liked: Staff & service, property conditions & facilities, room comfort
Perfect room beautiful views
Beautiful old hotel, lovely room with balcony and views.
Stayed 2 nights in Oct 2023
Response from Jax on 13 Oct 2023
Thank you for the lovely review so glad you enjoyed your stay

10/10 Excellent

Graham

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great people. Very enjoyable stay
Stayed 1 night in Oct 2023

8/10 Good

Britt

Stayed 2 nights in Oct 2023

4/10 Poor

Jinyoung

Stayed 1 night in Sep 2023
Response from Jax on 3 Oct 2023
We appologise that your stay did not warrent a better review. We hope you enjoyed the rest of your holiday

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jax on 24 Sept 2023
Thank you for your wonderful review