Sauna

Reviews of Russell Cottages Tanoa Hotels

3.5 out of 5
Russell Cottages Tanoa Hotels
16 Chapel Street, 16, Russell, Northland

Reviews

9.6

Exceptional

Rating 10 - Excellent. 196 out of 230 reviews" "
Rating 8 - Good. 27 out of 230 reviews" "
Rating 6 - Okay. 6 out of 230 reviews" "
Rating 4 - Poor. 0 out of 230 reviews" "
Rating 2 - Terrible. 1 out of 230 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room. Clean and spacious. Pool was fantastic. All amenities were included.
Stayed 3 nights in Jan 2020
Response from AV on 7 Feb 2020
Ki ora Jessica, Thank you for your wonderful feedback, we would definitely love to have you back with us.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t go wrong staying here!
Fabulous location, great amenities, swimming pool and barbeque area were excellent, all the staff extremely helpful and friendly. Would definitely stay there again.
Stayed 5 nights in Jan 2020
Response from AV on 7 Feb 2020
Ki ora Kevin, It was our pleasure having you stay with us. We definitely look forward to your next visit.

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from AV on 2 Dec 2019
Thank you for your feedback. We look forward to welcome you back.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Had a lovely night but the bed did not have any blankets just a thin cover so we had to use the electric blankets. Looked for a duvet in the wardrobes but nothing just pillows
Stayed 1 night in Sep 2019
Response from AV on 19 Oct 2019
Thank you for choosing to stay with us. We would have love to accommodate to your request...please ask the next time. Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location, spacious and luxurious rooms. Very clean and tidy
Stayed 1 night in Sep 2019
Response from AV on 19 Oct 2019
It was our pleasure having you on board with us. We look forward to your next visit, thank you for your feed back.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury at an affordable price in central Russell. Felt very secure with good parking and privacy.
Stayed 1 night in Sep 2019
Response from JS on 10 Sept 2019
Thank you for your lovely review and we hope to have you stay with us again..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from AV on 27 Aug 2019
Thank you for choosing to stay with us. We look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from AV on 27 Aug 2019
Thank you for choosing to stay with us. We look forward to your next arrival.

10/10 Excellent

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Jax on 20 Aug 2019
Thank you for you wonderful feedback we are so glad you enjoyed our hospitality and hopefully we will see you again soon

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A lovely environment with gardens etc. The en-suite bathroom was ‘tired’ and needed updating, and one of the couches very uncomfortable as the seating needed restrapping.
Stayed 3 nights in Aug 2019
Response from Jax on 20 Aug 2019
Thank you very much for your constructive feedback, we are currently in the process of refurbishing our cottages at present so we will ensure the above is taken note of. Hope we see you again soon

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous cottage!
Absolutely amazing!!!
Stayed 2 nights in Jul 2019
Response from AV on 30 Jul 2019
Thank you for choosing to stay with us. We do appreciate your feedback and we look forward to your next visit.

10/10 Excellent

OSCAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding place in NZ
Outstanding place, quite peaceful, beautiful and very comfortable, we spent a marvellous time in family, I look forward to comeback again to this paradise.
Stayed 3 nights in Jul 2019
Response from AV on 30 Jul 2019
Thank you for choosing to stay with us, we appreciate your feedback and we look forward to your next visit.

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019
Response from AV on 23 Jul 2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 2 nights in Jul 2019
Response from AV on 16 Jul 2019
Thank you for choosing to stay with us. We look forward to your next visit. Thank you for your feed back.

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from AV on 22 Jun 2019
Thank you for choosing to stay with us, we appreciate your feed back. We look forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Location - close to Russell. Would recommend.
Stayed 1 night in May 2019
Response from AV on 29 May 2019
Thank you for choosing to stay with us. We look forward to your next arrival.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very tidy with plenty of sitting area. Staff very friendly and helpful. Pillows need to be upgraded. One too soft the other too hard.
Stayed 2 nights in Apr 2019
Response from AV on 8 Apr 2019
Thank you for your feedback. Point noted.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Super spot close to town. Beautifully presented and lovely friendly staff
Stayed 1 night in Mar 2019
Response from AV on 19 Mar 2019
Thank you for choosing to stay with us. We look forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
,Excellent value for money excellent facilities, very quiet and peaceful
Stayed 4 nights in Feb 2019
Response from AV on 19 Mar 2019
Thank you for choosing to stay with us. We do look forward to your next arrival.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, very clean, in good order and courteous staff.
Stayed 2 nights in Feb 2019
Response from AV on 24 Feb 2019
Thank you for choosing to stay with us. We look forward to your next visit.

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019
Response from AV on 8 Apr 2019
Thank you for choosing to stay with us. We look forward to your next arrival.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly and helpful . Cottages were excellent, great also to have a pool
Stayed 1 night in Feb 2019
Response from AV on 24 Feb 2019
Thank you for choosing to stay with us. We look forward to your next visit.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great amenities, cottages were very spacious and clean
Stayed 1 night in Feb 2019
Response from AV on 24 Feb 2019
Thank you for choosing to stay with us. We look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Property was very comfortable and staff brilliant, especially as our booking through Expedia Australia had not been sent through to them, luckily they were able to accommodate us, which was a relief after an 8 hour drive!!!
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from AV on 22 Nov 2018
Thank you for choosing to stay with us. We look forward to your next arrival.

10/10 Excellent

Ingrid, Vancouver Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fabulous- a wonderful stay - so well equipped and designed. It recharged our batteries. Loved it
Stayed 1 night in Nov 2018
Response from AV on 13 Nov 2018
Thank you for choosing to stay with us. We look forward to your next arrival.

10/10 Excellent

Markus, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful spacious 5 Star accommodation
Wonderful 5 Star two storey cottage with premium furnishings and accommodation. The service was impeccable as was the facilities.
Stayed 2 nights in Sep 2018
Response from AV on 25 Sept 2018
Thank you for choosing to stay with us. We look forward to your next arrival.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm & welcoming
This place is better than home.
Stayed 1 night in Sep 2018
Response from AV on 18 Sept 2018
Thank you for choosing to stay with us. We look forward to your next arrival. Thank you for your feedback.

8/10 Good

Vicky, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently good
Modern, clean, well equipped, comfortable & ideally located. Always a good stay at Russell Cottages.
Stayed 2 nights in Sep 2018
Response from AV on 16 Sept 2018
Thank you for choosing to stay with us. We will try our best to always make your stay a memorable one.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, House was spotless, close to middle of town within walking distance
Stayed 1 night in Sep 2018
Response from AV on 11 Sept 2018
Thank you for choosing to stay with us. We look forward to welcome you back to Russell cottages.

2/10 Terrible

Verified traveller

Liked: Room comfort
We were made to wait well past check in time to enter our cottage the tray in the oven was filthy and had deep fat in it. Cleaners barged in without being invited and no clean towels were left. One tea towel provided which was dirty quickly as I had to clean the oven tray. Very difficult to see owners or staff as office never manned. I had to check out by just leaving a message on cell phone and the key on the reception desk
Stayed 3 nights in Aug 2018
Response from AV on 22 Aug 2018
I do apologize if you were not satisfied with how the accommodations were equipped and serviced. We appreciate your feed back.

10/10 Excellent

Jules, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean all staff fantastic and friendly
absolutely loved ever minute of our stay there --staff so friendly and couldn't do enough for us, location perfect
Stayed 10 nights in Aug 2018
Response from AV on 22 Aug 2018
Thank you for choosing to stay with us. We look forward in welcoming you back.

10/10 Excellent

Janette, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy home away from home.
Lovely clean and warm cottage with more than adequate space for ourselves and another couple? Our hostess was very warm and welcoming and any requests were dealt with quickly and efficiently. When we arrived late in the afternoon the fire was on making the cottage lovely and cosy.
Stayed 4 nights in Jul 2018
Response from AV on 16 Aug 2018
Thank you for choosing to stay with us. We look forward to your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy rooms very close to waterfront and shops
Cozy rooms very close to waterfront and shops. Great property management.
Stayed 2 nights in Jun 2018
Response from AV on 26 Jul 2018
THANK YOU FOR CHOOSING TO STAY WITH US. WE LOOK FORWARD TO YOUR NEXT VISIT.

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous place to stay
We had a fabulous time at Russell Cottages. A big thank you to Camp Mumma for taking such good care of us. It really was a home away from home. Kitchen was really well equipped and great heating. The pool noise could be a bit intrusive but it was closed at night which helped.
Stayed 4 nights in Jun 2018
Response from AV on 26 Jul 2018
THANK YOU FOR CHOOSING TO STAY WITH US. WE LOOK FORWARD TO YOUR NEXT VISIT.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just need paper towels in the kitchen.
Stayed 5 nights in May 2018
Response from AV on 21 May 2018
Thank you for choosing to stay with us. We look forward in welcoming you back to your next visit. With the paper towel issue, we will try to do our best to resolve the issue.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Loved the wuiet cosiness of the cottages. Friendly and helpful staff. Close to village. Pool area is awesome.
Stayed 2 nights in May 2018
Response from AV on 14 May 2018
Thank you for choosing to stay with us. We look forward in welcoming you back to your next visit.

10/10 Excellent

kassi, Mangawhai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing relaxing atmosphere
Great holiday would recommend staying here. Very clean and comfortable accommodation in a amazing place
Stayed 3 nights in Apr 2018
Response from KISI on 10 Apr 2018
Thank you for choosing to stay with us. We look forward in welcoming you back to Russell Cottages.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from KISI on 10 Apr 2018
THANK YOU FOR CHOOSING TO STAY WITH US, WE LOOK FORWARD IN WELCOMING YOU BACK TO RUSSELL COTTAGES.

8/10 Good

Andy, Lancashire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good stay in a nice cottage centrally located for the Main Street and ferry Could have done with some more kitchen equipment eg casserole dish but shouldn’t detract from a good place to stay
Stayed 4 nights in Mar 2018
Response from KISI on 10 Apr 2018
THANK YOU FOR CHOOSING TO STAY WITH US, YOUR FEED BACK IS IMPORTANT TO US, WE WILL TRY OUR BEST TO SUIT THE GUEST NEEDS.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Comfortable but basic. Had all facilities to be self contained but needed to be updated. Beds not comfortable
Stayed 3 nights in Mar 2018
Response from KISI on 10 Apr 2018
THANK YOU FOR CHOOSING TO STAY WITH US, YOUR FEEDBACK IS IMPORTANT TO US, WE WILL TRY OUR BEST TO RESOLVE THIS.

10/10 Excellent

Jeffrey T Vesey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from KISI on 10 Apr 2018
THANK YOU FOR CHOOSING TO STAY WITH US, WE LOOK FORWARD IN WELCOMING YOU BACK TO RUSSELL COTTAGES.

10/10 Excellent

Rae , Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place has it all
An amazing place to stay, great location, facilities are fabulous, everything has been thought of.
Stayed 1 night in Dec 2017
Response from KISI on 4 May 2018
THANK YOU FOR CHOOSING TO STAY WITH US, WE LOOK FORWARD TO YOUR RETURN.

10/10 Excellent

Laurie, Dargaville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet
it was great and accommodation was excellent and close to all amendments
Stayed 3 nights in Nov 2017
Response from SDM on 1 Dec 2017
Thank you for your feedback.

10/10 Excellent

Shane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location would stay again
Great location and a very nice place to stay. You can leave the car and walk every where. Lots off nice places to eat within a five minute walk.
Stayed 4 nights in Nov 2017
Response from AV on 4 May 2018
Thank you for choosing to stay with us, we look forward to your return.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'd live here
Great place to stay, totally loved every aspect of it.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Room comfort
Awesome location but needs some love
Great accommodation, especially if you’re traveling with kids. Walking distance to everywhere, but needs updating - gas fire not working, curtains broken, part of sinkhole missing, compendium out of date, spa jets didny work. No air con so upstairs bedrooms get pretty hot too.
Stayed 3 nights in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Spacious well.appointed accomodation
Good location in very close proximity to the beach, good amenities and comfortable hotel.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities, 3 bedroom cottage had everything we needed. Beds were very comfortable
Stayed 2 nights in Sep 2017

10/10 Excellent

Jocelyn, Cleveland, Qld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family accommodation in ideal location.
Russell Cottages accommodation was perfect for our family when we attended a wedding in Russell. There was plenty of room and the cottage was well appointed. The location was perfect as we were able to walk to the church and all the venues that were used for the wedding activities.
Stayed 4 nights in Sep 2017