All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Fabulous location, great amenities, swimming pool and barbeque area were excellent, all the staff extremely helpful and friendly. Would definitely stay there again.
Kevin
Stayed 5 nights in Jan 2020
Response from AV on 7 Feb 2020
Ki ora Kevin,
It was our pleasure having you stay with us.
We definitely look forward to your next visit.
10/10 Excellent
Verified traveller
13 Nov 2019
Verified traveller
Stayed 1 night in Nov 2019
Response from AV on 2 Dec 2019
Thank you for your feedback.
We look forward to welcome you back.
Had a lovely night but the bed did not have any blankets just a thin cover so we had to use the electric blankets. Looked for a duvet in the wardrobes but nothing just pillows
Gabriela
Stayed 1 night in Sep 2019
Response from AV on 19 Oct 2019
Thank you for choosing to stay with us.
We would have love to accommodate to your request...please ask the next time.
Thank you for your feedback.
Thank you for you wonderful feedback we are so glad you enjoyed our hospitality and hopefully we will see you again soon
8/10 Good
Verified traveller
Travelled with partner
13 Aug 2019
Liked: Cleanliness, staff & service, amenities
A lovely environment with gardens etc. The en-suite bathroom was ‘tired’ and needed updating, and one of the couches very uncomfortable as the seating needed restrapping.
Verified traveller
Stayed 3 nights in Aug 2019
Response from Jax on 20 Aug 2019
Thank you very much for your constructive feedback, we are currently in the process of refurbishing our cottages at present so we will ensure the above is taken note of.
Hope we see you again soon
Outstanding place, quite peaceful, beautiful and very comfortable, we spent a marvellous time in family, I look forward to comeback again to this paradise.
OSCAR
Stayed 3 nights in Jul 2019
Response from AV on 30 Jul 2019
Thank you for choosing to stay with us, we appreciate your feedback and we look forward to your next visit.
Property was very comfortable and staff brilliant, especially as our booking through Expedia Australia had not been sent through to them, luckily they were able to accommodate us, which was a relief after an 8 hour drive!!!
Very friendly staff, House was spotless, close to middle of town within walking distance
Verified traveller
Stayed 1 night in Sep 2018
Response from AV on 11 Sept 2018
Thank you for choosing to stay with us.
We look forward to welcome you back to Russell cottages.
2/10 Terrible
Verified traveller
21 Aug 2018
Liked: Room comfort
We were made to wait well past check in time to enter our cottage the tray in the oven was filthy and had deep fat in it. Cleaners barged in without being invited and no clean towels were left. One tea towel provided which was dirty quickly as I had to clean the oven tray. Very difficult to see owners or staff as office never manned. I had to check out by just leaving a message on cell phone and the key on the reception desk
Verified traveller
Stayed 3 nights in Aug 2018
Response from AV on 22 Aug 2018
I do apologize if you were not satisfied with how the accommodations were equipped and serviced.
We appreciate your feed back.
Lovely clean and warm cottage with more than adequate space for ourselves and another couple? Our hostess was very warm and welcoming and any requests were dealt with quickly and efficiently. When we arrived late in the afternoon the fire was on making the cottage lovely and cosy.
Janette
Stayed 4 nights in Jul 2018
Response from AV on 16 Aug 2018
Thank you for choosing to stay with us.
We look forward to your next visit.
We had a fabulous time at Russell Cottages. A big thank you to Camp Mumma for taking such good care of us. It really was a home away from home. Kitchen was really well equipped and great heating. The pool noise could be a bit intrusive but it was closed at night which helped.
Lynne
Stayed 4 nights in Jun 2018
Response from AV on 26 Jul 2018
THANK YOU FOR CHOOSING TO STAY WITH US.
WE LOOK FORWARD TO YOUR NEXT VISIT.
Thank you for choosing to stay with us.
We look forward in welcoming you back to your next visit.
With the paper towel issue, we will try to do our best to resolve the issue.
A very good stay in a nice cottage centrally located for the Main Street and ferry
Could have done with some more kitchen equipment eg casserole dish but shouldn’t detract from a good place to stay
Andy
Stayed 4 nights in Mar 2018
Response from KISI on 10 Apr 2018
THANK YOU FOR CHOOSING TO STAY WITH US, YOUR FEED BACK IS IMPORTANT TO US, WE WILL TRY OUR BEST TO SUIT THE GUEST NEEDS.
Great place to stay, totally loved every aspect of it.
Verified traveller
Stayed 2 nights in Nov 2017
8/10 Good
Verified traveller
6 Nov 2017
Liked: Room comfort
Awesome location but needs some love
Great accommodation, especially if you’re traveling with kids. Walking distance to everywhere, but needs updating - gas fire not working, curtains broken, part of sinkhole missing, compendium out of date, spa jets didny work. No air con so upstairs bedrooms get pretty hot too.
Verified traveller
Stayed 3 nights in Nov 2017
6/10 Okay
Verified traveller
13 Oct 2017
Liked: Cleanliness, room comfort
Spacious well.appointed accomodation
Good location in very close proximity to the beach, good amenities and comfortable hotel.
Russell Cottages accommodation was perfect for our family when we attended a wedding in Russell. There was plenty of room and the cottage was well appointed. The location was perfect as we were able to walk to the church and all the venues that were used for the wedding activities.