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Reviews of TownePlace Suites by Marriott Baton Rouge Gonzales

2.5 out of 5
TownePlace Suites by Marriott Baton Rouge Gonzales
2823 S Outfitter Drive, Gonzales, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 143 out of 207 reviews" "
Rating 8 - Good. 39 out of 207 reviews" "
Rating 6 - Okay. 10 out of 207 reviews" "
Rating 4 - Poor. 8 out of 207 reviews" "
Rating 2 - Terrible. 7 out of 207 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy, Boise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and amenities!
Stayed 1 night in Nov 2023

10/10 Excellent

Sareeka

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, location is near tanger outlets, Clean hotel.
Stayed 18 nights in Nov 2023
Response from S.Bernard on 19 Nov 2023
Thank you

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, roomy. Good for families
Stayed 1 night in Nov 2023
Response from S.Bernard on 13 Nov 2023
Thank you

10/10 Excellent

Catina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Oct 2023
Response from S. Bernard on 31 Oct 2023
Thank you

4/10 Poor

Bo

Business traveller, Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from S.Bernard on 23 Oct 2023
Thank you for your response. It appears we did not meet your expectations. Can you please share what we could have done differently?

8/10 Good

Jerome

Cool place
Stayed 2 nights in Sep 2023
Response from S.Bernard on 8 Oct 2023
Thank you

2/10 Terrible

peter

Stayed 2 nights in Oct 2023
Response from S.Bernard on 31 Oct 2023
Sorry, we did not meet your expectations, can you please let us know what we could have done better?

8/10 Good

Cheyenne

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Okay stay but not comfortable
Room and hotel was very clean however the bed was extremely uncomfortable and you could feel the springs in the mattress. There were also stains on the couch in the room that looked gross.
Stayed 2 nights in Sep 2023
Response from S.Bernard on 29 Sept 2023
Thank you for your feedback. We appreciate your comments. Thank you for the opportunity to improve our end.

10/10 Excellent

Lindsay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from S.Bernard on 6 Sept 2023
Thank you

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from S.Bernard on 21 Aug 2023
Thank youu

4/10 Poor

TIFFANY

Travelled with family
Disliked: Staff & service, amenities
Super disappointed with this property. We have stayed here for years and it has gone down hill and fast. The bed is incredibly uncomfortable and the room doesn’t have the simple amenities a hotel generally does. The worst part was during breakfast. Normally the tv is on to watch and eliminate some guest noise but the tv is broken and the lady at reception said “it’s been broken for a long time”. So instead of watching the news or having a conversation with my family, we got to hear an employee on a speaker call sitting near us for 30 minutes while we tried to have our own conversation. She was sitting in the breakfast lobby with us which confused me. Also, around 7:30 the front desk worker decided to vacuum the lobby while everyone was sitting at breakfast. How rude.
Stayed 1 night in Aug 2023
Response from S. Bernard on 14 Aug 2023
It is disappointing to hear we did not meet your expectation. I can assure you, this is not the expectations of our team members. It is no excuse for a guest to have such a negative experience. I will share your comments with my team. I am truly sorry, I can assure you, we value your comments. Thank you!!!

8/10 Good

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from S.Bernard on 17 Jul 2023
Thank you

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My family really enjoyed our 7 night stay! The best part was how peaceful it was in this area and the options to eat nearby. We also enjoy the morning breakfast and the spacious room with the kitchen area for our family. As well as the double room with double full bath. Would recommend and would stay here again!
Stayed 7 nights in Jul 2023
Response from S.Bernard on 17 Jul 2023
Thank you

8/10 Good

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
I’ll stay here again
Stayed 1 night in May 2023
Response from S.Bernard on 23 Jun 2023
Thank you

10/10 Excellent

Linda

Stayed 1 night in Jun 2023
Response from S.Bernard on 28 Jun 2023
Thank you

10/10 Excellent

Jeff

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from S.Bernard on 5 Jun 2023
Thank you

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I brought our 2 grandsons along to go on a short weekend trip. The boys loved every minute of the trip at the hotel...they kept asking, could we please come back to this hotel. Everything was wonderful...we will return. Thank you for a fun weekend due to the accomodations.
Stayed 1 night in Apr 2023
Response from S.Bernard on 26 Apr 2023
Thank you

10/10 Excellent

eddie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from S.Bernard on 17 Apr 2023
Thank you

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience overall
Room was great and the location was located easily off the hwy. There were several places nearby to eat. Breakfast was good for the price. Nice place to stay overall.
Stayed 1 night in Mar 2023
Response from S.Bernard on 17 Apr 2023
Thank you

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plenty of space and privacy
I really liked the floor plan of this room. We had two seperate bedrooms and two seperate bathrooms with a shared living and kitchen area.
Stayed 3 nights in Feb 2023
Response from S. Bernard on 27 Feb 2023
Thank you

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from S. Bernard on 27 Feb 2023
Thank you

10/10 Excellent

Morris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Clean and comfortable . All i need at a reasonable rate.
Stayed 1 night in Dec 2022
Response from S.Bernard on 29 Dec 2022
Thank you

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from S.Bernard on 27 Dec 2022
Thank you

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location!
This hotel is located in a convenient location within walking distance to shopping and restaurants. It was quiet and in a safe area. The room was spacious and clean. The bed was comfortable. The room had a small kitchenette with a large refrigerator and microwave. We did not try the breakfast. Check in was fast.
Stayed 1 night in Dec 2022
Response from S.Bernard on 13 Dec 2022
Thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great and helpful breakfast was good.
Stayed 2 nights in Nov 2022
Response from S.Bernard on 28 Nov 2022
Thank you

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ladies at the front desk are wonderful.
Stayed 1 night in Nov 2022
Response from S.Bernard on 26 Nov 2022
Thank you

6/10 Okay

LISA

Liked: Staff & service
Disliked: Cleanliness
The property needs a bit of updating. It is a long-term stay facility and has a full kitchen. We saw a roach in the bathroom and a spider in the bed. The bathroom and floors were cleaned thoroughly. The staff was wonderful. Very professional and extremely nice. The area is safe and close to the outlet. The hotel needs to be brought up to Marriot's normal status.
Stayed 2 nights in Nov 2022
Response from S.Bernard on 14 Nov 2022
Thank you for your comments. We appreciate the feedback to help us improve our hotel. Please be assured your comments will be shared.

10/10 Excellent

Thomas

Stayed 1 night in Nov 2022

10/10 Excellent

Kimberly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely nice, property was clean, bed and room were very nice.
Stayed 1 night in Oct 2022
Response from S.Bernard on 3 Nov 2022
Thank You

10/10 Excellent

Eugene

Liked: Cleanliness
Stayed 1 night in Jul 2022

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from S.Bernard on 28 Jul 2022
Thank you

10/10 Excellent

Rachel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice ! The place was amazing! I will definitely be back ! This was my first time and I don’t regret anything but not coming sooner!
Stayed 1 night in Jul 2022
Response from S.Bernard on 28 Jul 2022
Thank you

10/10 Excellent

Tiffany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing!!!
Stayed 1 night in May 2022
Response from S. Bernard on 24 Jun 2022
Thank you

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from S.Bernard on 2 May 2022
Thank you

10/10 Excellent

Vadim

Stayed 9 nights in Mar 2022
Response from S.Bernard on 26 Apr 2022
Thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible breakfast
Terrible, terrible breakfast. For example orange juice was pale orange favorless water. Food not good either.
Stayed 1 night in Feb 2022
Response from S.Bernard on 7 Mar 2022
Sorry we did not meet your expectations. We strive for all our guest to have a positive experience. I apologize and truly hope we can correct our mishaps.

10/10 Excellent

shelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very very clean and the staff very friendly. Will definitely be back. The price booking with Expedia was perfect and booking easy!
Stayed 1 night in Feb 2022
Response from S.Bernard on 7 Mar 2022
Thank you!!!

10/10 Excellent

Chance

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was fantastic and we loved the set up of the rooms and they were very comfortable!
Stayed 1 night in Feb 2022
Response from S.Bernard on 21 Feb 2022
Thank you

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome!
Stayed 2 nights in Oct 2021
Response from S.Bernard on 12 Oct 2021
Thank you

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
I recommend finding another hotel
The internet rarely worked, so I had to work from my personal hotspot most of the time. Also the pool was only open from 9am-6pm, which are the hours I work. So if you have a kid and work, don't plan on bringing them swimming during the week. One of the elevators wasn't working for a week. Breakfast was the same every day, and they were constantly short on items (coffee, soap in the bathroom, toilet paper in the bathroom, etc).
Stayed 22 nights in Jul 2021
Response from S.Bernard on 11 Aug 2021
Thanks for the feedback. We appreciate the opportunity to help us improve our inn.

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from S. Bernard on 27 Jul 2021
Thank you

8/10 Good

Tim

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Living
Pros & Cons Good customer services by staff & employees.Breakfast was served always on time & dining area kept clean.Comfort: Excellent. Cleanliness: Elevators & Hallways were musty at times not dirty. Room cleaned with the exception of under the bed, coffee pot, & toilet stained. Overall, A good stay with a friendly staff. I would stay here again.
Stayed 12 nights in Jun 2021
Response from S.Bernard on 13 Jul 2021
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A cute and cozy suite
This was a pleasant stay. The room was clean, a great size, and I had everything I needed.
Stayed 1 night in May 2021
Response from S.Bernard on 3 Jun 2021
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in May 2021
Response from S,Bernard on 27 May 2021
Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from S.Bernard on 7 Jun 2021
Thank you

10/10 Excellent

Rolando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Food
Nice clean rooms, nice staff, and really good location as far as restaurants. Don’s accross the street is the best, ask for Steph or Jessica.
Stayed 3 nights in May 2021
Response from S.Bernard on 14 May 2021
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from S.Bernard on 7 May 2021
Thank you

8/10 Good

celine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Some good, some “meh”
The good: Very quiet. Spacious. Clean (not the most clean I have ever seen but clean) Smart TVs so we could log into our own Netflix or Hulu account and bag of popcorn provided were a nice touch. Easy, free parking and great location. The “meh”: Strong sewage-type odor started emanating from the bathroom after a good rain. Some Broken equipment. Bed was fine but could have been better. AC is super loud. Only one luggage cart for the whole hotel. We were invited to take our breakfast to our room for covid safety but no trays to carry anything; Signs that say masks are mandatory but no one enforcing it, and even the personnel from the hotel is not wearing them -or wear them on their chin. Breakfast was really poor (in quantity and in quality as well).
Stayed 2 nights in Apr 2021
Response from S.Bernard on 2 May 2021
Thank you for your feedback. We appreciate your comments in helping us improve our inn. Hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay. Nice friendly staff & very clean facility
Stayed 1 night in Apr 2021
Response from S.Bernard on 1 May 2021
Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. The location, the room, the customer service and cleanliness was remarkable.
Stayed 2 nights in Apr 2021
Response from S.Bernard on 11 Apr 2021
Thank you