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Reviews of Francis Hotel Bath

4 out of 5
Francis Hotel Bath
Queen Square, Bath, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 577 out of 1000 reviews" "
Rating 8 - Good. 309 out of 1000 reviews" "
Rating 6 - Okay. 70 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 13 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful!
Stayed 1 night in Apr 2024
Response from Bruce Marques on 15 Apr 2024
Dear Robert,Thank you for your lovely feedback.Kind regardsBruceHotel Manager

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Bruce Marques on 15 Apr 2024
Dear Valerie,Thank you for your feedback.Kind regardsBruceHotel Manager

4/10 Poor

Nandini

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
1. Car parking not available. Booked this hotel in part because of its car park. Confusing diversion road signs and not being able to book a space ahead of time, meant that the car park was already full by the time we arrived and we ended up parking some distance away. Not warned of this at the time of booking. 2. Check-in time delayed and offered nowhere to store suitcase. The room was not still not ready by the check-in time of 3 pm and we were not offered anywhere to stow our suitcase while we waited. 3. WiFi terrible. WiFi signal was patchy and slow. 4. Staff were so-so and service was disappointing for a 4 star hotel. Overall was 'meh' and would not recommend.
Stayed 1 night in Apr 2024
Response from Bruce Marques on 8 Apr 2024
Dear Nandini,Thank you for taking the time to share your experience of The Francis with us, although I am saddened to read you did not enjoy your stay with us. We are all on hand to assist guests with directions whilst the Bath City Council works on refurbishing the pedestrian walk ways and pavements throughout the city.We hope you will give us another chance once the works are complete.Kind regardsBruceHotel Manager

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Francis hotel was beautiful! The staff checking us in was friendly and the room itself was also very comfortable. It's located right in the center of town and it was very easy to walk around. We loved our stay in Bath and would recommend his hotel to others visiting.
Stayed 1 night in Mar 2024
Response from Bruce Marques on 4 Apr 2024
Dear Brenda,Thank you for your kind comments about the team, we love to hear that our team were the highlight of any stay.Kind regardsBruceHotel Manager

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was fabulous - parking was a little tricky though!
Stayed 1 night in Apr 2024
Response from Bruce Marques on 4 Apr 2024
Dear Brian,Thank you for your lovely review and feedback. We are all so glad you enjoyed your time with us.Kind regardsBruceHotel Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Ideally located in heart of Bath
Stayed 1 night in Feb 2024
Response from Bruce Marques on 27 Feb 2024
Dear Sarah,Thank you for your lovely review. We hope you will join us again next time you are in Bath.Kind regardsBruceHotel Manager

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
This was a same day/late booking, as the original accommodation for this stay had been double booked, which I only found out 20 mins before leaving home. I was happy to book the hotel as I had previously visited to attend an afternoon "Perfume Experience", so I did have an idea of what to expect. For this visit I was attending the "Perfume Experience" as part of a very special friend's 50th birthday present which als included overnight stay. Having had the stress & diappointment of dealing the alternative accommodation's double booking, I can honestly say that we were both more than happy to have stayed with you. From the moment we arrived, the staff were extremely welcoming and couldn't have done more for us, weren’t able to check in as we were too ealy, however we were able to leave our overnight bags at reception and after explaining the stress of the accommodation fiasco, we were given a voucher for a free bottle of prosecco to help the birthday celebrations. When we did actually check in, we were informed our bags had already been put in our room. The room as well as the rest of the hotel were extremely clean and provide us with all that we needed for our stay. The complimentary teas, hot chocolate, milk and biscuits were greatly appreciated. Although, I had booked on a "room only" basis we paid for breakfast, which we took full advantage of - there was a good choice of cereals, fruit, drinks, bread, pastries and of course cooked items, which were still hot at 9.45am
Stayed 1 night in Feb 2024
Response from Hotel Manager on 8 Feb 2024
Dear Anita,Thank you for such a wonderful review of The Francis Hotel, I am so glad you enjoyed your time with us. I am glad we could help with your accommodation and hope you will be back soon to visit us.Kind regardsBruceHotel Manager

4/10 Poor

Russ

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Excellent staff but tired old rooms. I've never changed rooms in my life before but had to change twice for a one night stay. Reiterate that the staff were very helpful with this and indeed upgraded my room and comped me a glass of wine
Stayed 1 night in Jan 2024

8/10 Good

Chris

Stayed 1 night in Dec 2023

2/10 Terrible

Lee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced Travel Lodge
Came for New Year’s Eve, only one barman on, he said he couldn’t do a mojito cocktail as had no mint for four days, could no one have gone to a local shop to get some? No atmosphere in hotel despite being New Year. Very noisy outside our bedroom from various noises, very expensive for what it was and breakfast not even included!! Also, we found a needle in the car park which when we arrived set the tone for not a great stay. Tables on bar had no mats so were very sticky from where drinks had been sitting, also, a £20 parking charge for what was already a very overpriced stay.
Needle that we found in car park
Stayed 1 night in Dec 2023

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time at this beautiful, friendly and convenient hotel. Centred in the middle of Bath we were right where we needed to be. The only negative is the pricey parking…. A shame we had to pay so much to keep our car in site.
Stayed 3 nights in Dec 2023
Response from Bruce Marques on 27 Mar 2024
Dear Jane,Thank you for your lovely feedback, we hope you will visit us again very soon.Kind regardsBruceHotel Manaher

8/10 Good

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really convenient in centre of Bath. Reception staff were excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Richard

Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay especially as it was for our anniversary we even got a complimentary bottle of bubbles. Just ashame the prive for next year has literally doubled in price so unfortunately wont be coming back next year
Stayed 2 nights in Dec 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities
Arrived with friends who booked direct - we felt like 2nd class guests as we had booked through Expedia.Breakfast cost £19.95 pp although another guest was offered breakfast for £15 pp. £15 rate requested but refused. Our perceptions were compounded when our friends had vouchers for free drinks but were not offered to us. If you don’t book direct - you’re not valued. Aside from this it’s a very pleasant hotel in great location m.
Stayed 1 night in Dec 2023

8/10 Good

Yolanda

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Only a one night stay, with family, but very friendly and gelpful staff. Would recomend.
Stayed 1 night in Nov 2023

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central
Stayed 1 night in Nov 2023

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and a quirky hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Food was delicious and the staff were super efficient and very friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Alison

Travelled with partner
Liked: Amenities
Great find in the centre of Bath. Room was well presented and comfortable. Bar service was good. Food and drink pricey. Long stay car park a short walk away. Loved this hotel and will be back.
Stayed 1 night in Nov 2023

6/10 Okay

Philippa

Travelled with group
All good except for: the heating system in the rooms. The controls seemed to cut out regularly and it was never quite warm enough The pillows - rock hard, the cheapest kind of fillings. The hotel should pay more attention to these basic things and less on things like fake antique telephones
Stayed 2 nights in Nov 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prefect
Lovely tradition hotel right in the centre of bath
Stayed 2 nights in Nov 2023

8/10 Good

bridget

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideally located to walk around the beautiful historic city. Window in room needed replaced so was drafty. Some of the front desk staff were not that helpful. If they did not know the answer about parking and tours, they should have offered to find out. Great fish and chips though!
Stayed 2 nights in Oct 2023

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic
Fab historic town. This hotel is in what felt like a time warp. Amazing. Eat out every day and you will always find a quality new experience....
Stayed 3 nights in Oct 2023

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, family friendly, excellent facilities, great location and easy parking.
Stayed 2 nights in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Teresa

Travelled with group
Disliked: Staff & service
Ideal base for exploring Bath. Breakfast very poor for the price charged. Experienced much better quality whilst staying in budget hotels. Expected better service from this hotel.
Stayed 3 nights in Oct 2023

10/10 Excellent

Nita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location!
Stayed 2 nights in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent weekend with very friendly and helpful staff who did everything to make our stay so comfortable and enjoyable. Thank you.
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
We were welcomed and because it was our anniversary we were given an upgrade and a bottle of bubbly - the reception staff especially Molly was exceptional
Stayed 2 nights in Oct 2023

10/10 Excellent

Donna

Stayed 2 nights in Oct 2023

10/10 Excellent

paul

Stayed 1 night in Oct 2023

6/10 Okay

Graham

Stayed 1 night in Oct 2023

10/10 Excellent

geraldine

Stayed 3 nights in Oct 2023

8/10 Good

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel & Great Location in Bath
Great Location, Staff brilliant, fantastic Hotel, food and service was spot on, Parking was easy in the hotel Car park, although as I guest the £20 was nothing, but would have thought as staying at the Hotel should have been free.
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in the centre of Bath
Comfortable stay right in the centre of Bath. Great position, with parking as a bonus. Friendly helpful staff. The mini fridge with fresh milk and water was a great touch.
Stayed 2 nights in Sep 2023

6/10 Okay

Ian Anthony

Liked: Cleanliness
Stayed 2 nights in Sep 2023

8/10 Good

Von

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The Francis is beautifully located on Queen Square, within easy walking distance of Bath’s major tourist attractions. The room was clean and comfortable. Our evening meal in the restaurant was phenomenal. The restaurant is a hid gem. I can’t recommend it enough.
Stayed 2 nights in Sep 2023

10/10 Excellent

Joshua

Stayed 1 night in Sep 2023

8/10 Good

George

Travelled with partner
Great staff. Hard beds and pillows. Shower fitting was practically hanging off the wall. But we love the hotel and location.
Stayed 1 night in Sep 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to tourist sites
Stayed 2 nights in Sep 2023

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First anniversary stay
Visiting Bath for our first wedding anniversary. We stayed at The Francis last year for a couple of nights and just had to return. No other hotel in Bath is quite like this, it’s quirky, quaint and so friendly. After mentioning the reason for our visit, we had a complementary glass of bubbles each and a box of assorted macarons on the house. We will definitely be returning once more.
Stayed 1 night in Sep 2023

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023