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Reviews of Apex City of Bath Hotel

4 out of 5
Apex City of Bath Hotel
1 James Street West, Bath, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1210 out of 1866 reviews" "
Rating 8 - Good. 407 out of 1866 reviews" "
Rating 6 - Okay. 141 out of 1866 reviews" "
Rating 4 - Poor. 61 out of 1866 reviews" "
Rating 2 - Terrible. 47 out of 1866 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for business and great stay
Stayed 3 nights in May 2024

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

nancy, Alicante

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to sites, restaurants, pubs and shopping is wonderful. Staff professional, easy check in and out. Room was larger than most, clean and quiet. Pool is an added benefit after a long day.
Stayed 4 nights in May 2024
Response from Cleo on 20 May 2024
Dear Nancy,Thank you for your review! We're glad to hear that you enjoyed your stay at our hotel. It's great to know that our staff was able to provide you with excellent service and that you found our hotel to be in a good location. We're always striving to provide our guests with a pleasant and memorable experience, and we're happy to hear that we succeeded in your case. We hope to see you again soon for another great stay!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Cleo on 20 May 2024
Dear Brian,Thank you for choosing Apex City of Bath Hotel. Our aim is to provide our guests with memorable APEX experience, and I am delighted to see that we have reached your expectations! Thank you for your kind feedback.

10/10 Excellent

Muninder

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, room was very clean - no complaints! Good location.
Stayed 1 night in May 2024
Response from Cleo on 20 May 2024
Dear Muninder,Thank you for your review! We're glad to hear that you enjoyed your stay at our hotel. It's great to know that our staff was able to provide you with excellent service and that you found our facilities to be comfortable and clean. We're always striving to provide our guests with a pleasant and memorable experience, and we're happy to hear that we succeeded in your case. We hope to see you again soon for another great stay!

8/10 Good

Gerlando

Travelled with partner
Liked: Cleanliness, staff & service
My wife and I stayed in a family room which is large and has two king-size beds.
Stayed 2 nights in May 2024
Response from Robyn on 19 May 2024
Dear Gerlando, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable room had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience in the future, Apex Reception.

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, modern hotel with all the comforts, in the middle of the city, but quiet. Great service and good food!
Stayed 1 night in May 2024
Response from Robyn on 19 May 2024
Dear Tania, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable location, food, and service had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience in the future, Apex Reception.

6/10 Okay

ann

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
When we were paying for the hotel, the staff asked us if we wanted to pay in British pounds or US $. They said there was no difference. But they didn’t explain that there was a service fee if pay in US$. We ended up paying more than what we could have paid. Other than that, it was a good stay.
Stayed 3 nights in May 2024
Response from Cleo on 20 May 2024
Dear Ann,Thank you for choosing Apex City of Bath. Our aim is to provide our guests with memorable APEX experience, and I am happy to see that your overall stay with us was satisfying. Please accept my sincere apologies for any inconvenience caused, I will make sure that your feedback is passed to the Front Office Managers involved for future improvements. Thank you for your kind feedback.

10/10 Excellent

Abby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great!
Response from Cleo on 17 May 2024
Dear Abby,Thank you for choosing Apex City of Bath Hotel. Our aim is to provide our guests with memorable APEX experience, and I am delighted to see that we have reached your expectations! Thank you for your kind feedback.

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good security- my husband accidentally got the wrong room number on arrival and the maid was careful to check his ID before letting him in.
Stayed 1 night in May 2024
Response from Robyn on 17 May 2024
Dear Rebecca, thank you for your stellar feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable security had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience again in the future, Apex Reception.

10/10 Excellent

NOEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was both beautiful and functional. Bathroom was large. Abundant complimentary soaps, shampoo, conditioner, coffee, tea, cookies, milk. Staff was friendly and helpful. Thank you!
Stayed 3 nights in May 2024
Response from Robyn on 16 May 2024
Dear Noel, Thank you for your stellar feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable amenities, room, location, and bathroom had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience again in the future, Apex Reception.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Robyn on 16 May 2024
Dear Simon, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I hope that we can invite you back for a truly positive Apex experience again in the future, Apex Reception.

8/10 Good

Nour

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Good location Decent hotel
Stayed 2 nights in May 2024
Response from Robyn on 12 May 2024
Dear Nour, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I hope that we can invite you back for a truly positive Apex experience in the future, Apex Reception.

6/10 Okay

Scott

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Cleo on 12 May 2024
Dear Scott,Thank you for choosing Apex City of Bath. Our aim is to provide our guests with memorable APEX experience, and I regret to see that we haven't fully reached your expectations. We hope to be able to welcome you again and if you have any more detailed feedback you'd like to share with us, we would love to hear it! Kind regards

10/10 Excellent

Janiece, Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, comfortable room and good breakfast!
Stayed 2 nights in May 2024
Response from Cleo on 10 May 2024
Dear Janiece,Thank you for choosing Apex City of Bath. Our aim is to provide our guests with memorable APEX experience, and I am delighted to see that you have enjoyed our friendly services and hotel breakfast! Thank you for your kind feedback.

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, in a wonderful location!
Stayed 1 night in May 2024
Response from Robyn on 8 May 2024
Dear Naomi, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the hotel had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience again in the future, Apex Reception.

8/10 Good

Nigel

Stayed 1 night in May 2024
Response from Robyn. on 8 May 2024
Dear Eliza, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the hotel itself had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience again in the future, Apex Reception.

6/10 Okay

Neide

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property did not have parking , parkimg was far . Also , the swimming pool and jacuzzi was really cold . You could barely be inside as it was too cold too. It was also very messy , staff could’ve come to collect towels that were just left around on the chairs and floors around the spa area . However , the room was very clean and gorgeous . Very close to restaurants & shops . Also , they make an amazing iced latte
Response from Robyn on 11 May 2024
Dear Neide, Thank you for your stellar feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable hotel, location had such a positive impact on your stay. I regret however your experience with the pool and spa. I hope that we can invite you back for a truly positive Apex experience again in the future, Apex Reception.

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kudos to the front desk staff who were exceptionally friendly and helpful.
Stayed 1 night in Apr 2024
Response from Robyn on 3 May 2024
Dear James, thank you for your stellar feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the staff had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience again in the future, Apex Reception.

10/10 Excellent

Dr. Lewis

Travelled with family
My son and I enjoyed this hotel a lot. Apex Hotel was the best of the four hotels we stayed in. The room had everything we needed with the exception of a microwave. The staff were friendly and helpful. The breakfast provided the usual but also included the "full English breakfast". The dinner menu included sticky toffee pudding and it was delicious. I would give the hotel 4 stars.
Stayed 2 nights in Apr 2024
Response from Robyn on 2 May 2024
Dear Dr. Lewis, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable room, staff, and menus had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience again in the future, Apex Reception.

10/10 Excellent

Holly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’re currently traveling across the UK and staying in alot of hotels. This is the best one yet! The pool is really nice, the staff are nice and I was able to check in early. Easy spot to unload bags and pack back up. Rooms are really nice too.
Stayed 1 night in Apr 2024
Response from ROBYN on 1 May 2024
Dear Holly, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable hotel, pool, rooms, staff, and loading and unloading processes had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience again in the future, Apex Reception.

8/10 Good

Bridget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice facilities. Very comfortable beds. Terrible view out of window was disappointed with view in such a beautiful city. Staff lovely
Stayed 1 night in Apr 2024
Response from Robyn on 1 May 2024
Dear Bridget, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable hotel, location, bed, and facilities had such a positive impact on your stay. I regret however the impact of the view outside your room. I hope that we can invite you back for a truly positive Apex experience in the future, Apex Reception.

10/10 Excellent

Joy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, comfortable rooms, convenient location, and terrific pool/spa!
Stayed 2 nights in Apr 2024
Response from Robyn on 1 May 2024
Dear Joy, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable hotel, staff, rooms, and spa had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience in the future, Apex Reception.

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay. We were upgraded on arrival, used the spa and had a very comfortable stay. Great location, walkable to everything in Bath.
Stayed 1 night in Apr 2024
Response from R on 1 May 2024
Dear Andrew, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable hotel, upgrade, spa, and location had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience in the future, Apex Reception.

10/10 Excellent

Rio

Liked: Cleanliness, amenities
The Apex was a wonderful Hotel located in the city centre. I was more than happy with the customer service and the stay. The rooms were very clean. I would definitely book here again 💕
Stayed 2 nights in Apr 2024
Response from Rio on 3 May 2024
Dear Rio, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I hope that we can invite you back for a truly positive Apex experience again in the future, Apex Reception.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Robyn on 1 May 2024
Dear Steve, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable hotel had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience in the future, Apex Reception.

10/10 Excellent

Marina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern hotel walking distance from historical center, restaurants and train station. Good breakfast for extra 15 pounds with choice of main dish and some buffet. Enjoyable swimming pool. Helpful staff. Excellent value for money.
Stayed 1 night in Apr 2024
Response from Robyn. on 1 May 2024
Dear Marina, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable hotel, location, breakfast, spa had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience in the future, Apex Reception.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to everything. Great restaurants and awesome local sites all within walking distance. Drop off and parking were challenging since we are still figuring out British driving.
Stayed 1 night in Apr 2024
Response from Robyn. on 1 May 2024
Dear William, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable hotel, location had such a positive impact on your stay. I regret however your experience with the parking and drop off. I hope that we can invite you back for a truly positive Apex experience in the future, Apex Reception.

10/10 Excellent

William, East Hampton

Stayed 1 night in Apr 2024
Response from Robyn on 11 May 2024
Dear William, thank you for your stellar feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I hope that we can invite you back for a truly positive Apex experience again in the future, Apex Reception.

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Lovely hotel, but the pool was very cold and so not that relaxing. And the parking is so poor and expensive. More information about this would help. But the staff were lovely and incredible location.
Stayed 2 nights in Apr 2024
Response from Robyn. on 1 May 2024
Dear Julie, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable hotel, location had such a positive impact on your stay. I regret however your experience with the pool and parking. I hope that we can invite you back for a truly positive Apex experience in the future, Apex Reception.

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at the Apex before for work and had a lovely time but didn't know that it had a spa. I was so surprised by how amazing the spa was! I popped down for thirty minutes for a swim and ended up there for an hour and made sure to get up early the next day before check out to use it again! It's a great hotel with incredibly friendly, knowledgeable and helpful staff, lovely breakfast, lovely bar and an incredible spa.
Stayed 1 night in Apr 2024
Response from Robyn on 1 May 2024
Dear Natalie, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable hotel, spa, staff, breakfast had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience in the future, Apex Reception.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern hotel excellemtly located. Room was a good size
Stayed 1 night in Apr 2024
Response from Robyn on 1 May 2024
Dear Andrew, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable hotel, location, room had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience in the future, Apex Reception.

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These were truly Five Star accommodations. The check in and check out processes were handled by very helpful and courteous team members. From the bed to the bathroom and very square inch in between the rooms were excellent and well maintained. The breakfast was superior and served by other very courteous team members. I plan to stay at other Apex Hotels when visiting the UK in the future.
Stayed 1 night in Apr 2024
Response from Robyn on 1 May 2024
Dear Kevin, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable hotel, staff, services had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience in the future, Apex Reception.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful friendly and helpful staff. Great view from room and super-convenient location. Plus super clean.
Stayed 5 nights in Apr 2024
Response from Robyn. on 1 May 2024
Dear John, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable hotel, staff, view had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience in the future, Apex Reception.

10/10 Excellent

David

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lighting in rooms and corridors, large well-equipped bath with plenty of hot water, closets and drawers and plenty of space to move about in the room.
Stayed 2 nights in Apr 2024
Response from Robyn on 1 May 2024
Dear David, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable hotel and facilities in the room had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience in the future, Apex Reception.

6/10 Okay

Maksim

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Overall, my stay at the hotel was okay. While the hotel may have been considered good about ten years ago, it now appears tired and in need of renovation. Although the photos look promising, the reality inside is quite different. While the surfaces appeared clean at first glance, upon closer inspection, I noticed dust in the room and improperly cleaned mirrors. One major issue I encountered was the height of the beds, which made it difficult for me to sleep comfortably due to fear of falling off. This was surprising given that I am of average height (5ft7), and I can only imagine how uncomfortable it might be for taller individuals. On a positive note, the staff were friendly and accommodating, which helped improve the overall experience. However, I would rate the hotel as a 2-star establishment due to the cleanliness issues and discomfort with the sleeping arrangements. Additionally, I was disappointed by the visible dirt in the sauna and around the swimming pool area. Overall, while the hotel has potential, it requires significant improvements to meet modern standards of comfort and cleanliness.
Stayed 2 nights in Apr 2024
Response from Robyn. on 1 May 2024
Dear Maksim, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable hotel in general had such a positive impact on your stay. I regret your experience with some aspects of the cleanliness, the bed height, and the spa. I hope that we can invite you back for a truly positive Apex experience in the future, Apex Reception.

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All staff were incredibly helpful with recommendations for food and experiences. Our room was exactly what we needed and I particularly loved the soaking bathtub. Our full English breakfast at Orange Artichoke as a delight, setting the bar high for the rest of the breakfasts on our trip. We would highly recommend your hotel to any friends or family planning a visit.
Stayed 1 night in Apr 2024
Response from Robyn. on 1 May 2024
Dear Valerie, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I am glad that the comfortable hotel, staff, breakfast had such a positive impact on your stay. I hope that we can invite you back for a truly positive Apex experience in the future, Apex Reception.

4/10 Poor

Lenny

Stayed 1 night in Apr 2024
Response from Robyn on 8 May 2024
Dear Lenny, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I hope that we can invite you back for a truly positive Apex experience in the future, Apex Reception.

4/10 Poor

Nathan

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mathew on 18 Apr 2024
Dear Nathan,Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. Please be assured we take our guest service very seriously and hope to recover your views of our team at Apex City of Bath. We hope that you'll consider staying with us again in the future and that we'll have the opportunity to provide you with a better experience.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for city centre and superb customer service
Stayed 1 night in Apr 2024
Response from Mathew on 18 Apr 2024
Dear John,Thank you for taking the time to write a review on your recent stay with us. Your feedback is truly valuable in our strive for continuous improvement so thank you very much for this. We are extremely proud of our team here at the hotel, so I am delighted they went above and beyond throughout your stay. I do hope we will have the opportunity to welcome you back to the hotel again soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent, modern hotel with friendly, happy staff, comfortable rooms with all mod cons and an excellent spa with pool. I couldn't have been more comfortable for my two night stay.
Stayed 2 nights in Apr 2024
Response from Mathew on 18 Apr 2024
Dear Michael,Thank you so much for taking the time to write this review! We're delighted to hear that you had a good experience at our hotel. We're glad that our staff, amenities, and facilities met your expectations and that you enjoyed your time here. We're always striving to provide the best possible experience for our guests, and it's great to hear that we succeeded in your case. We hope to welcome you back soon and provide you with another great stay!

10/10 Excellent

Angus

Stayed 2 nights in Apr 2024
Response from Robyn on 8 May 2024
Dear Angus, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I hope that we can invite you back for a truly positive Apex experience again in the future, Apex Reception.

10/10 Excellent

Ben

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t fault it.
Stayed 2 nights in Apr 2024
Response from Mathew on 18 Apr 2024
Dear Ben,Thank you for your review. We're glad to hear that you enjoyed your stay at our hotel. We're always striving to provide our guests with a pleasant and memorable experience, and we're happy to hear that we succeeded in your case. We hope to see you again soon for another great stay!

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really liked having milk in the fridge for morning coffee in the room
Stayed 1 night in Apr 2024
Response from Mathew on 18 Apr 2024
Dear Debbie,Thank you for choosing Apex City of Bath Hotel. Our aim is to provide our guests with memorable APEX experience, and I am delighted to see that we have reached your expectations! Thank you for your kind feedback.

10/10 Excellent

Julian

Stayed 1 night in Apr 2024
Response from Robyn on 3 May 2024
Dear Julian, thank you for your feedback. We aim to create long lasting positive memories and your feedback helps us to do that. I hope that we can invite you back for a truly positive Apex experience again in the future, Apex Reception.

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, staff & service
Everything was dirty
Stayed 1 night in Apr 2024
Response from Mathew on 18 Apr 2024
Dear David,Thank you for sharing your feedback with us. We are disappointed to hear that your experience did not meet your expectations. We take all guest feedback seriously and we would like to apologize for any inconvenience or discomfort you may have experienced during your stay. We will take your feedback into consideration as we continue to improve our services. We appreciate your business and hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the steam room and facilities provided for relaxation as part of the hotel stay. Pool and amenities were well maintained.
Stayed 2 nights in Mar 2024
Response from Mathew on 18 Apr 2024
Dear Gabrielle,Thank you for your review! We're glad to hear that you enjoyed your stay at our hotel. It's great to know that our staff was able to provide you with excellent service and that you found our facilities to be comfortable and clean. We're always striving to provide our guests with a pleasant and memorable experience, and we're happy to hear that we succeeded in your case. We hope to see you again soon for another great stay!

6/10 Okay

Mark

Disliked: Staff & service
.
Stayed 2 nights in Apr 2024
Response from Mathew on 18 Apr 2024
Dear Mark,Thank you for taking the time to share your feedback with us. We are sorry to hear that your stay did not meet your expectations. Please be assured we take our guest service very seriously and hope to recover your views of our team at Apex City of Bath. We hope that you'll consider staying with us again in the future and that we'll have the opportunity to provide you with a better experience.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 3 nights in Mar 2024
Response from Mathew on 8 Apr 2024
Dear Joe,Thank you for choosing Apex City of Bath Hotel. Our aim is to provide our guests with memorable APEX experience, and I am delighted to see that we have reached your expectations! Thank you for your kind feedback.

10/10 Excellent

Yamina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mathew on 7 Apr 2024
Dear Yamina,Thank you for choosing Apex City of Bath Hotel. Our aim is to provide our guests with memorable APEX experience, and I am delighted to see that we have reached your expectations! Thank you for your kind feedback.