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Reviews of AP Premier Batam

2.5 out of 5
AP Premier Batam
Jalan Duyung Sei Jodoh, Jodoh River,, Batu Ampar, Batam, Riau Islands

Reviews

7.4

Good

Rating 10 - Excellent. 26 out of 179 reviews" "
Rating 8 - Good. 84 out of 179 reviews" "
Rating 6 - Okay. 46 out of 179 reviews" "
Rating 4 - Poor. 18 out of 179 reviews" "
Rating 2 - Terrible. 5 out of 179 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
shortcomings
one day there was no hot water and when asked to look into it, they said it is the main system problem and nothing can be done. Also after showering, I realize they did not put any towels ( and they remove the old towels, i.e. no towels). It only came after calling 4 times
Stayed 3 nights in Dec 2017

8/10 Good

Melvin

Liked: Staff & service, room comfort
Hotel condition
The hotel is under renovation. Cleanliness of pool not good.
Stayed 1 night in Dec 2017

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Sivashankaran

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

2/10 Terrible

upset

Disliked: Cleanliness, property conditions & facilities, room comfort
No comments. Hopefully they will improve on what they are lacking on. Good experience n my first time. U pay for what you get n get screwed. Will never come back. Keep it up
Stayed 1 night in Dec 2017

6/10 Okay

Goh

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2017

8/10 Good

Mostofa

Liked: Cleanliness, property conditions & facilities
Was expecting a bit better it’s not really nice location. Stuff are Nice but they seems busy Honestly I love the wifi speed it was strong connection. For breakfast it’s nice all the food
Stayed 1 night in Nov 2017

6/10 Okay

James, Singapore

Liked: Staff & service
Nice Hotel Front Desk and Lobby Staff.
Im pleased with the hotel staff as everyone is friendly and welcome you, I reached early and they managed to let me check in 1 room (i book 2) first. The room was spacious where my kids get to run around. The cons part: - Aircon was not in control, afternoon so hot but cant adjust colder. At night so cold, - Lobby no air con, so hot to be there - The towel is very old - My experience for the breakfast was terrible, I went down at 0900hr. Most of the table is not cleared. And when I request one of the senior waitress to clear including few set of the unused culterly, as the table was full of used and leftover food. The lady actually tell me those are clean. Happen the resturant manager was there, and i explain why i want it to change. The staff in the resturant was bad, never once i face this at accor hotels except Batam. - Location: I dont think it very convenient. Only 1 convenient store opp. but it near HarbourBay but not recommended to walk. - Swimming Pool access was tough, I went to check it out and decide not to bring my kids to swim as it was cold water in a hot day. and feel the water was alittle milky. Pros: - I wanted to said price, come think of it. I stayed in Novotel JKT. Clean and good only. But cheaper. - Spacious Room - Big Bed Novotel is a branding, i hope the group can do something to the hotel. I saw some renovation going on, but looking at the way they renovate. I dont think much changes can be made. Will i go back again, sorry NO.
Stayed 1 night in Nov 2017

4/10 Poor

kalimuthu

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

8/10 Good

Xue Ying

Liked: Cleanliness, room comfort
not bad
sometimes disconnected from the wifi but when it's connected, the connection is good. love the bed as it's huge & definitely bigger than queen size. it's also located near (5 mins drive) the ferry terminal & shopping malls.
Stayed 2 nights in Aug 2017

8/10 Good

Manchikanti

Liked: Cleanliness, staff & service, room comfort
The hotel is old but kept clean and neat. Room size was just nice for my family with two kids. Quite okay for one night stay. Only negative thing was holes in the bathtub. It seems hotel needs renovation.
Stayed 1 night in Jun 2017

8/10 Good

Mike

Liked: Cleanliness, staff & service, room comfort
The stay was comfortable but the building need some maintenance as you can see it is quite old
Stayed 1 night in Jun 2017

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax Quiet Hotel
Quiet but breakfast very normal.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Mohammad Yusrie

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Astro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

SELAMAT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It comfort and quite good more dish for Breakfast.

4/10 Poor

Billy, Viet Nam.

Disliked: Staff & service, property conditions & facilities
Nice hotel but poor facilities
This hotel is quite old and nearby to Barbour Bay seafood restaurant and other shopping malls like Nagoya Hill. The facilities as advertised is not what it seems, the gym and indoor swimming pool is old, outdated and have a bad smell inside. It was quite horrible for us. Both facilities was quite hidden, so you need to walk quite a bit from basement (G floor) through the Active Fitness to 2nd floor where you will pass by the gym first. Then take the stare to go up to 2nd floor to reach the indoor swimming pool as it just in front of The Square restaurant. Only recommend this hotel if you only want to use the room not the facilities.

6/10 Okay

Norizuan

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Disappointed, Singapore

Liked: Staff & service
Disliked: Room comfort
Disappointed
I booked 4 Executive room explicitly requesting for 2 twin beds & 2 Queen beds but we were given 3 twin and 1 Queen. But the major disappointment was that the ventilation of the 3 out of the 4 rooms were very bad. Air Con was not working and we had to sleep in sweat for the 2 nights we were there. We feedbacked on the next morning and they sent the techinician to only 1 out of 3 rooms to have the air con checked. Even after repairing, no difference was felt. Each room was still very hot. It caused a lot of anxiety for us to stay indoor and relax, which was the main reason why we chose to stay in Novotel in the first place.

6/10 Okay

Daga

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel stands nowhere with the actual "Novotel" brand. The infrastructure seemed out of order. The staff lacked communication skills. Room was good overall. Wifi was fast.

6/10 Okay

Samantha, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Average good weekend
Used to stay in Novotel for my batam trip. The prices is good for a 5 star hotel. But the facilities turn out to be old and no maintenance is taken care off i dont think i will return again Bedsheet and Towel is not white anymore

4/10 Poor

Charles

Liked: Room comfort
Disliked: Cleanliness, staff & service
A class 2 hotel service
Notice that the breasfast spread has reduced its variety of food. The receptionist attended to me was not well train. There is some " screw up" in the admin work. Need to wait for about 20 mins for my room. The even did not offer a welcome while making me to wait. The taxi to the batam center ferry point is too expensive, they should have the same rate in the market From my observations, most guest prefer to use the taxi service from external. ( reminder. Uber n Grab is now all over in batam ? ) ARRANGE TO FETCH FROM THE ARRIVAL PORT WAS NOT FULFILL

4/10 Poor

TC, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as great as other Novotel Hotels
Convenient location. But hotel is very dated. Buffet is ordinary too. Got a room with an apparent "sea view", where in actual fact all we could see was a slimmer of the sea! Would I go back? Very unlikely.

8/10 Good

Ivan, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient hotel for those shopping
Everything was fairly good, but the air-con was pretty cold at night though I've adjusted the temperature to 25 degrees. Perhaps during the CNY season, restaurant cant keep up with the food replenishment as well.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Rita Rosita

Disliked: Room comfort
I was travelling with my family. My reservation turned out to be a mess as we were placed in room for couple instead of family of four, opposite to what we have actually booked. After negotiating, we managed to upgrade to a bigger room with a balcony as this Novotel basically do not have family room. Breakfast hamper was not bad but we cannot stand the smell from the bay. I immediately developed a sore throat and headache as the smell went into the ac and sticked around.

10/10 Excellent

Manjula, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and nice hotel
This hotel is near to Harbour Bay Ferry terminal. You can even walk within like 15-20 minutes to this hotel from ferry terminal. (But it is not recommended to walk because there is no pavements or road crossings in the road :). You have to run through the incoming vehicles to cross the road.) So it is better to take a taxi. But I think you can even arrange to get a vehicle from hotel also. The hotel staff was friendly and polite. The rooms are also clean and spacious. The only problem was the view from few of the rooms we booked were not exactly beautiful. But some of the views were ok.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and friendly staff.
Whenever i go for biz trip always book Novotel Hotel. The hotel ia very pleasant stay for family n biz ppl.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Don

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel vicinity clean and safe but not outside.skip the street and head straight to the bigger mall like Nagoya Hill and BCS mall.

8/10 Good

Kevin, Singapore

Liked: Cleanliness
Happy and sad
Hotel room was clean and comfortable. Only issue was the Aircon was not cold in the first room and when changed to another room, it was slightly colder. Room service forgot my friends order and delivered the food only after 2 hours. Already feedback to the hotel on these issues.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Batam isn't the cleanest place to go but the hotel is good to stay in.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
only waiting for check in abit slow.

8/10 Good

said

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Belinda, Asia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Beautiful Hotel/Mediocre Customer Service
The appearance of this hotel was gorgeous. However, our stay was less than comfortable. We were not treated as "welcomed" guests. Because of the service, we checked out a day early. I do not know why we were treated poorly, but we did not stick around to endure more.

6/10 Okay

Kim Choong

Liked: Cleanliness, room comfort

4/10 Poor

Sunil

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
So far...not so happy stay.
The receptionist seems very busy and tensed.Rarely She was smiling. poor bell boy service. Nobody assisted us to the room after our check in. No welcome at all, upon the arrival.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Paul, Perth, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Novotel is ideally located to all amenities
I always stay at the Novotel as it is close to everything I need for both business, shopping and leisure.

8/10 Good

Yong, Singapore.

Liked: Cleanliness, staff & service, property conditions & facilities
Very difficult to find the pool. Pool very dirty. Overall is ok.

8/10 Good

Siti Rohani, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel facilities is good. Great staff,so friendly and attentive to ur needs. Good location for relaxing only. My overall stay was awesome.

10/10 Excellent

Chan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Rohani, Singapore

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Disappointed
Bad experience as I was only informed few hours to depature time that the room i booked is not available due to plumbing issues. Was lucky that I checked my email if not i might not have a room upon arrival. Still felt that the hotel did not take my booking as priority. I'm a frequent guest yet nothing much they can do.

8/10 Good

Arnandan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

WEE KIAN, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
Novotel Batam : Not Recommended.
We stayed for 2 nights with our 3 years old son. Pros : 1. Responsive staff from reservation and room service (for free provision of plates and spoons) 2. Free shuttle service to Nagoya Shopping Centre (1 way only. No return unlike Allium Hotel nearby which offer return too). Cons : 1. Found toilet roll is dirty. 2. Bedsheet and blanket have stains. 3. Aircon is noisy. 4. Noisy singing at karaoke facility at night. 5. Hotel facilities and room condition were old and not value for money. Neutral 1. Buffet breakfast is provided but quality and variety is so-so. Not recommended.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with a wonderful spa.
I was a bit worried after reading some negative comments about this hotel at Trip Advisor. However, I was surprised that it was nothing like the reviews that I read. The staffs were helpful and very friendly. There wasn't any problems getting additional pillows and towels. They even let us use their phones to call locally. The breakfast spread was not too bad. Quite a number of choices and delicious. I would recommend this to my family and friends.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
mr t gstone
very nice