Seasonal outdoor pool, open 10:00 AM to 9:00 PM, pool loungers

Reviews of Hôtel Jules Verne Biarritz, BW Signature Collection

4 out of 5
Hôtel Jules Verne Biarritz, BW Signature Collection
2 Rue Guy Petit, Biarritz, Pyrenees-Atlantiques

Reviews

9.0

Wonderful

Rating 10 - Excellent. 71 out of 121 reviews" "
Rating 8 - Good. 32 out of 121 reviews" "
Rating 6 - Okay. 16 out of 121 reviews" "
Rating 4 - Poor. 2 out of 121 reviews" "
Rating 2 - Terrible. 0 out of 121 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Miss

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel, great pool and communal areas and easy walk from the centre. Very small room and uncomfortable (warm) temperature.
Stayed 2 nights in May 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Mr Terence G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real gem
We stayed at this hotel for one night and couldn’t fault it. All the staff were very friendly and helpful. The decor of the hotel was super , all based on the work of Jules Verne. The room was clean,the bed comfortable and the wifi good. There were lots of nice touches like the provision of a glass carafe of water which could be refilled from the machine in reception so reducing single use plastic waste. The hotel offer an express breakfast for people like us who want to be away early. It’s within easy walking distance of the town. The parking is secure and you can reserve a parking space. If we ever found ourselves in Biarritz again, we would definitely stay at this hotel and would highly recommend it.
Stayed 1 night in Sep 2023

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, small room.
Lovely small hotel in quiet location but still close to the centre. Great pool area to relax in. Clean, modern room with very comfy bed. Perfect sized room for single occupant, very small for a couple!
Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Wonderful hotel just a short walk from the centre. Comfortable and compact rooms, wonderful staff and great little gym. The express breakfast was great!
Stayed 3 nights in Sep 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
We loved our whole stay. Hotel was wonderful.
Stayed 4 nights in Sep 2023

6/10 Okay

Jean, Miami beach

Travelled with partner
Overpriced for what it is. Cleanliness/smell to be improved. TV not working…etc
Stayed 2 nights in Sep 2023

6/10 Okay

Paul

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Crispin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The striking quality of hotel is the Staff. They are quite outstanding. All very friendly and helpful. A uniform standard like this at the height and towards of the tourist season is incredibly impressive. The facilities are spotlessly clean and well maintained. We extended our stay.
Stayed 3 nights in Aug 2023

10/10 Excellent

MARIA, Dublín 2

Stayed 2 nights in Jul 2023

6/10 Okay

Nicholas

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not good enough for 4 stars
Not up to 4 stars, small room, €50 for late check out, €35 per day for bike hire, slow room service, not enough staff and dated property
Stayed 5 nights in Jul 2023
Response from Chloé on 10 Aug 2023
Dear Nicholas, I am sorry to read your feedback after your experience in our establishment. Concerning the size of the room I would like to remind you that all the information concerning it can be found on the reservation site so that you can make the choice that suits you best. It is true that we are currently understaffed but I can assure you that we are doing our utmost to ensure that this does not impact your stay, I am sorry if this has been the case. Literarily yours,Fanny LecomteManager, Hôtel Littéraire Jules Verne****

8/10 Good

Beverley

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location approximately 10 minutes from beach and centre of Biarritz. Clean room and nice pool. It would be nice if they served drinks/snacks in pool area although drinks can be obtained from inside hotel.
Stayed 3 nights in Jul 2023
Response from Chloé on 10 Aug 2023
Dear Beverley, Your satisfaction is our greatest achievement! Thank you for taking the time to share your positive experience with us!Literarily yours, Fanny LecomteDirector, de l’Hôtel Littéraire Jules Verne****

6/10 Okay

Kee Beom

Travelled with partner
Liked: Cleanliness
Rooms and bathroom are tiny. Otherwise, an average hotel. The first words by the 2 ladies at the front desk when I showed up to check in were “Check in is at 3pm”. No hello, no welcome. We waited in the lobby until 3pm to check in.
Stayed 1 night in Jul 2023
Response from Chloé on 10 Aug 2023
Dear Kee, Thank you for taking the time to share your experience at our hotel. I am surprised to read your feedback about our team, they are dedicated to making your stay a most enjoyable one. I'm sorry if this is not what you felt. However, check-in is indeed at 3pm unless you have paid for an early check-in, this information is available on the booking site. Literarily yours, Fanny Lecomte Director, Hôtel Littéraire Jules Verne****

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in good location. Rooms and bathroom very small, but clean comfy and had all you need.
Stayed 5 nights in Jul 2023
Response from Chloé on 20 Jul 2023
Dear Daniel,Thank you very much for this very positive comment ! We hope to see you soon in our hotel. Yours Truly, Fanny LecomteDirector of the Hôtel Littéraire Jules Verne****

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Ihar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Was just ok. Room was not ready at 2:20pm. Receptionist just repeats that room is not ready without even checking with housekeeping first and although official check in is at 3, they could do better to have rooms ready a little earlier. Asked for a quiet room, got the one facing the road and it was not quite. Rooms are also very small although updated and nicely decorated. Wouldn’t recommend and would look elsewhere
Stayed 1 night in Jun 2023
Response from Chloé on 18 Jul 2023
Dear Ihar, I'm sorry to hear that your stay with us did not fully satisfy you. Concerning the check-in, it is well indicated at the time of the reservation of your room that it is carried out at 3pm and not before. You can request an early check-in by paying a little more. The reason why check-in takes place at this time is to give us time to refurbish the room after other guests have left. Our team works hard every day to make your stay as comfortable and enjoyable as possible. We're sorry about the noise in your room. You should not have hesitated to ask us, we would have intervened quickly to find a solution. Finally, concerning the size of the room, I would like to remind you that the dimensions are indicated on the booking site. Literarily yours, Fanny LecomteDirector, Hôtel Littéraire Jules Verne****

10/10 Excellent

candy

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed a week and was very comfortable. Very quiet with black out curtains. I walk a lot and the location was great. It was a 10 - 15 minute easy walk to the beach. Many eating options close by and within walking distance further down in the town. The staff was friendly and welcoming. I’d stay there again!
Stayed 2 nights in Jun 2023
Response from Chloé on 7 Jul 2023
Dear Czndy, A huge thank you for your kindness and positive review! Your support means the world to us!Literarily yours, Fanny LecomteDirector, de l’Hôtel Littéraire Jules Verne****

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very nice hotel in close proximity to centre; friendly staff; clean and comfortable room; great pool
Stayed 1 night in Jun 2023
Response from Chloé on 7 Jul 2023
Dear Marta, We send you waves of gratitude for your superb review! Thank you for making our day special!Literarily yours, Fanny LecomteDirector, de l’Hôtel Littéraire Jules Verne****

4/10 Poor

Richard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stinky and hot room.
The room looked fine but it really stunk and the AC didn’t really work. It was so hot we couldn’t wait to get out.
Stayed 1 night in May 2023

10/10 Excellent

Rima

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel: simple and modern. Rooms are very comfortable. Very friendly and helpful staff at the front desk. However, the front desk may benefit from having more than one person helping customers to reduce the waiting time.
Stayed 5 nights in May 2023
Response from Chloé on 26 May 2023
Dear Rima,Thank you for this very positive feedback ! I look forward to seeing you again in our hotel for a literary break, Fanny LecomteDirector of the Hôtel Littéraire Jules Verne****

6/10 Okay

Grant, Burbank

Travelled with partner
Liked: Cleanliness
Small room, no toiletries, definitely not 4 star facility!
Stayed 1 night in Apr 2023

10/10 Excellent

Andrew

Stayed 1 night in Apr 2023

6/10 Okay

Marcel

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2023

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, very new, the showers are the best. Was very happy here.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jessica

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly and welcoming!
Stayed 1 night in Feb 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice hotel

8/10 Good

Adele

Stayed 2 nights in Sep 2022

10/10 Excellent

Denise

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

10/10 Excellent

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grest hotel in very conveniant location, 100 ish metres to casino and sea front
Stayed 1 night in Aug 2022
Response from Fanny Lecomte - General Manager on 30 Aug 2022
Dear Sir,Thank you very much for your very positive comment.We are lucky to have an exceptional location. In just a few minutes, you can access all of Biarritz's treasures, its shopping streets, its restaurants and its casino...Moreover, we have a private and secure car park with direct access to the hotel by lift. You can therefore reserve your parking space, arrive with peace of mind and then walk to enjoy a stroll along the seafront. We are always delighted to share our favourite places with you. We hope to see you soon for a new stay full of discoveries.Fanny LecomteGeneral Manager - Hôtel Littéraire Jules Verne ****

10/10 Excellent

Evan

Stayed 1 night in Aug 2022

8/10 Good

Mark

Stayed 4 nights in Jun 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and spacious room, super friendly service
Stayed 1 night in Jun 2022

10/10 Excellent

Edward

Stayed 3 nights in Sep 2021

6/10 Okay

Louise

Stayed 1 night in Jul 2021

8/10 Good

massimiliano

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Cristina, Guatemala

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent apartment with all we needed, very clean, great breakfast, kind stuff
Stayed 2 nights in Dec 2023

10/10 Excellent

Damelys

Liked: Staff & service
Escale d’une nuit à Biarritz !
Hôtel excellent propreté excellent. Personnel attentif et sympathique. Parking disponible mais payant et cher. Le petit déjeuner buffet limité pour le prix.
Stayed 1 night in Dec 2023

10/10 Excellent

IGNACIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy agradable, bonito diseño, cómodo, con parking propio (también lo hay público) en una zona tranquila de la ciudad. Aunque está un poco retirado del centro, el acceso andando son 10 minutos. Creo que resulta cómodo para turismo fuera de temporada de playa.
Stayed 2 nights in Oct 2023

10/10 Excellent

Florence

Stayed 1 night in Nov 2023

8/10 Good

Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with a pool but small room n bathroom
Small room and bathroom with a small shower that does not shield water well. The floor is very watery after the shower. There’s room to improve.
Stayed 3 nights in Oct 2023

10/10 Excellent

Kim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Really nice hotel in quiet area
Stayed 1 night in Oct 2023

10/10 Excellent

marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel espace de vie pour ce détendre et dormir. Silencieux. Bon petit déjeuner avec des produits locaux. Personnel accueillant, souriant et aimable. Très proche du centre ville à pied. Proximité de place de parking gratuite
Stayed 4 nights in Sep 2023

8/10 Good

Giulia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Wilfrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Roman

Stayed 3 nights in Aug 2023

10/10 Excellent

Jérôme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien situé en centre ville et au calme
Stayed 9 nights in Aug 2023

10/10 Excellent

Frederic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Claude

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était parfait
Stayed 3 nights in Jul 2023
Response from Chloé on 10 Aug 2023
Cher Claude, Votre commentaire positif nous remplit de joie et de motivation ! Merci d'avoir choisi notre service et de nous avoir encouragés avec votre avis élogieux !Littérairement vôtre, Fanny LecomteDirectrice de l’Hôtel Littéraire Jules Verne****