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Reviews of Audleys Wood Hotel

4 out of 5
Audleys Wood Hotel
Alton Road, Basingstoke, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 224 out of 364 reviews" "
Rating 8 - Good. 107 out of 364 reviews" "
Rating 6 - Okay. 23 out of 364 reviews" "
Rating 4 - Poor. 6 out of 364 reviews" "
Rating 2 - Terrible. 4 out of 364 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Saad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation
Great stay and the family had a brilliant time
Stayed 3 nights in Dec 2023
Response from Audleys Wood Team on 2 Jan 2024
Dear Saadthank you very much for your lovely feedback following your stay with us I am delighted to hear that you and your family enjoyed your stay with us I hope to get the opportunity to welcome you back soon againBest WishesAudleys Wood Hotel

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Audleys Wood Team on 21 Dec 2023
Dear Alexanderthank you very much for your positive review following your recent stay with us I am delighted to hear that you enjoyed your stay with us and I hope to get the opportunity to welcome you back soon againI wish you a wonderful Christmas and a happy New Year Best WishesAudleys Wood Hotel

10/10 Excellent

Pc

Stayed 1 night in Nov 2023
Response from Audleys Wood Team on 21 Dec 2023
Thank you very much for your positive rating following your stay with us I am delighted to hear that you enjoyed your stay with us and I hope to get the opportunity to welcome you back soon againI wish you a wonderful Christmas and a happy New YearBest WishesAndreaAudleys Wood Hotel

10/10 Excellent

malvin

Liked: Property conditions & facilities, room comfort
Such friendly Staff, food was amazing I have nothing to complain about will stay again
Stayed 1 night in Oct 2023
Response from Audleys Wood Team on 8 Oct 2023
Dear Malvinthank you very much for amazing review following your recent stay with us I am delighted to hear that you enjoyed your stay with us , especially the friendliness of the teamI hope to get the opportunity to welcome you back in the near futureBest WishesAndreaAudleys Wood Hotel

8/10 Good

Barbara

Stayed 1 night in Sep 2023
Response from Audleys Wood Team on 6 Oct 2023
Dear Barbara thank you very much for positive following your recent stay with us I am delighted to hear that you enjoyed your overall stay with us and I hope to get opportunity to welcome you back soon againBest WishesAndreaAudleys Wood Hotel

10/10 Excellent

simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class stay
What an absolutely lovely hotel. Set in beautiful grounds the room was spacious, well furnished and very comfortable. The facilities in the bathroom were top notch for my disabled wife. Breakfast was a buffet style and excellent quality.
Stayed 1 night in Jun 2023
Response from Audleys Wood Team on 8 Aug 2023
Dear Simonthank you very much for your wonderful review and kind wordsI am delighted to hear that you and your wife enjoyed your stay with us and it will be my pleasure to share your kind words with the teamI hope to get the opportunity to welcome you back soon againBest WishesAndreaAudleys Wood Hotel

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Jun 2023
Response from Audleys Wood Team on 4 Jul 2023
Dear Jackiethank you very much for your positive rating following your stay with usI am delighted to hear that you enjoyed your stay with us and I hope to get the opportunity to welcome you back soon againBest WishesAndreaAudleys Wood Hotel

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite hotels in England. The staff are always charming and efficient. Exquisite breakfast and grounds. The rooms are always impeccably clean and well appointed.
Stayed 3 nights in Mar 2023
Response from Audleys Wood Team on 21 Mar 2023
Dear DonThank you very much for your lovely review following your recent stay with us I am delighted to hear that you had an amazing stay and it will be my pleasure to share your lovely feedback with the teamI hope to get the opportunity to welcome you back soon againBest WishesAndreaAudleys Wood Hotel

10/10 Excellent

Malcolm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff, relaxing atmosphere.
Stayed 1 night in Feb 2023
Response from Audleys Wood Team on 2 Mar 2023
Thank you very much for your lovely review following your recent stay with us . We are delighted to hear that you enjoyed your stay with usWe hope to get the opportunity to welcome you back soon again

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
This is a beautiful hotel in beautiful grounds. The furnishings and decoration of the lounge, bar and restaurant are really nice. The rooms are large and comfortable and very well designed.
Stayed 5 nights in Feb 2023
Response from Audleys Wood Team on 23 Feb 2023
Thank you very much for your lovely review ! I am delighted to hear that you enjoyed your stay with us, especially the facilities of the hotel I hope to get the opportunity to welcome you back soon againBest WishesAndreaAudleys Wood Hotel

8/10 Good

Karla

Stayed 1 night in Dec 2022
Response from Audleys Wood Team on 22 Dec 2022
Dear Karlathank you very much for your positive rating !I am delighted to hear that you enjoyed your stay with us and I hope to get the opportunity to welcome you back soon again.Best WishesAndreaAudleys Wood Hotel

10/10 Excellent

Katie

Stayed 1 night in Nov 2022
Response from Audleys Wood Team on 14 Nov 2022
Dear Katiethank you very much for your amazing rating, we are delighted to hear that you enjoyed your stay with us I hope to get the opportunity to welcome you back soon againBest WishesAndreaAudleys Wood Hotel

8/10 Good

Gregory

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Comfortable classic country hotel. The suites are much nicer than the standard rooms. Our room needed maintenance as the ancient windows had issues and were not fully closed. Otherwise, the room was in excellent shape. The bar and restaurant are fun and comfortable. The staff is very pleasant and helpful.
Stayed 1 night in Oct 2022
Response from Audleys Wood Team on 23 Oct 2022
Thank you very much for your review. We are delighted to hear that you enjoyed your overall stay with us, please accept our sincere apologies for the maintenance issue in the room, which has now been rectifiedI hope to get the opportunity to welcome you back soon againBest WishesAndreaAudleys Wood Hotel

10/10 Excellent

Katharine

Stayed 1 night in Sep 2022
Response from Audleys Wood Team on 22 Sept 2022
Dear Katharinethank you very much for your amazing rating I am delighted to hear that you enjoyed your stay with us and I hope to get the opportunity to welcome back soon againBest WishesAndreaAudleys Wood Hotel

10/10 Excellent

Munawar

Stayed 1 night in Aug 2022
Response from Audleys Wood Team on 3 Sept 2022
Dear Munawarthank you very much for your recent stay with us !We are delighted to hear that you enjoyed your stay with us.I hope to get the opportunity to welcome you back soon againBest WishesAndreaAudleys Wood Hotel

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and lovely clean room.very good meals. highly recommend.
Stayed 1 night in Aug 2022
Response from Audleys Wood Team on 29 Aug 2022
Thank you very much for your lovely feedback following your recent stay with usI hope to get the opportunity to welcome you back soon againBest WishesAndreaAudleys Wood Hotel

10/10 Excellent

Chalene

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Audleys Wood Team on 21 Aug 2022
Dear Chalenethank you very much for your amazing rating!We hope to get the opportunity to welcome you back soon againAudleys Wood Team

2/10 Terrible

angus

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for me as I had morning meeting near by. Staff were very polite and curteous.
Stayed 1 night in Jul 2022
Response from Audleys Wood Team on 31 Jul 2022
Dear James thank you very much for your lovely feedback following your recent stay with us. I am delighted to hear that you enjoyed your stay with us and I hope to get the opportunity to welcome you back soon again Best Wishes Andrea Audleys Wood Hotel

10/10 Excellent

Katie

Stayed 1 night in Apr 2022
Response from Audleys Wood Team on 12 Apr 2022
Dear Katie thank you very much for your recent stay with us, I am delighted to hear that you have enjoyed your stay with us. I hope to get the opportunity to welcome you back soon again Best Wishes Andrea Audleys Wood Hotel

10/10 Excellent

Mary

Stayed 1 night in Apr 2022
Response from Audleys Wood Team on 12 Apr 2022
Dear Mary thank you very much for your recent stay with us, I am delighted to hear that you have enjoyed your visit. I hope to get the opportunity to welcome you back soon again Best Wishes Andrea Audleys Wood Hotel

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of my favourite hotels.
Lovely comfortable hotel, with attentive staff, lovely food. Really high quality. One of my favourite hotels.
Stayed 1 night in Mar 2022
Response from Audleys Wood Team on 1 Apr 2022
Dear Michelle thank you very much for your fantastic feedback, we are delighted to hear that you had an amazing time. I hope to get the opportunity to welcome you back soon again Best Wishes Andrea Audleys Wood Hotel

10/10 Excellent

Michelle

Stayed 1 night in Mar 2022
Response from Audleys Wood Team on 1 Apr 2022
Thank you very much for your amazing rating ! We are looking forward to welcoming you back soon again Best Wishes Audleys Wood Team

10/10 Excellent

Liviu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a secluded place outside Basinkstoke as part of the "Hand Picked" hotel network. During the Christmas time they welcome guests by offering little perks which shows a high level of care for the guests. The breakfast is solid and done fresh. I imagine that during non pandemic times this hotel is busy and the atmosphere is different. Nevertheless we spent there 5 nights and found them as the most decent option in the area. Other highlights: good beds, superior linen and towels.
Stayed 5 nights in Dec 2021
Response from Audleys Wood Team on 2 Jan 2022
Dear Liviu thank you very much for your lovely feedback, we are delighted to hear that you have enjoyed your stay with us over Christmas. I hope to get the opportunity to welcome you back soon again Best Wishes Andrea Audleys Wood Hotel

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Audley Wood Basingstoke
Very pleasant stay. Staff welcoming. Very nice breakfast. Bed very comfortable. Will definitely be staying here again.
Stayed 1 night in Nov 2021
Response from Reception on 9 Nov 2021
Dear Gavin, thank you very much for your positive feedback. I am delighted that you have enjoyed your recent stay with us. I hope to get the opportunity to welcome you back soon again. Best Wishes Andrea Audleys Wood Team

10/10 Excellent

Lynda, Walton on Thames

Stayed 1 night in Oct 2021

10/10 Excellent

Shahrooz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and a beautiful hotel
Stayed 1 night in Oct 2021
Response from Reception on 9 Nov 2021
Dear Shahrooz thank you very much for your lovely comments about our team and hotel. It will be my pleasure to share your feedback with our team. I hope to get the opportunity to welcome you back soon again. Best Wishes Andrea Audleys Wood Hotel

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Audleys Wood Team on 30 Aug 2021
Dear Richard thank you very much for your fantastic rating, we are delighted that you have enjoyed your stay with us. We hope to get the opportunity to welcome you back soon again Warm Wishes Andrea Audleys Wood Hotel

10/10 Excellent

Guy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Audleys Wood Team on 30 Aug 2021
Dear Guy thank you very much for your fantastic rating. We are delighted to hear that you enjoyed your visit with us and we hope to get the opportunity to welcome you soon again. Best Wishes Audleys Wood Team

2/10 Terrible

Gary

Travelled with family
Disliked: Cleanliness, staff & service
A dreadful experience
My family and I had a very disappointing stay at Audleys Wood Hotel in Basingstoke. I had booked three executive rooms and paid for them upfront through Hotels.con. On arrival, the (patronising and rude) receptionist was clearly confused about our booking and insisted that she charge my credit card again for the rooms before she would provide us with room keys. This, she explained, was the only way the hotel could recover monies from Expedia! I explained that I had already paid through Hotels.com but to no avail. My card was charged with three different amounts totalling in excess of £500. Once we arrived in the rooms, they were very dusty and my daughter’s room did not have the cot previously requested. On requesting this from reception we were informed that the janitors had now left for the day. It eventually turned up and was left unmade up in the corridor. On departure, I was assured that the payments made the previous night would not be charged but were simply holding charges. Plus I was to be refunded part of the cost of the rooms as “Hotels.com had overcharged me” (this was not true) and my dinner bill. This turned out to false as the charges were realised on my credit card and despite the refunds, it meant that I had paid an additional £137. This was refunded after three tense phone calls. To add further insult, we had a beetle scurry across the floor of our room during the stay. Also worth noting - the restaurant staff were great. But overall, a dreadful experience.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful garden and building. Furnishings very dark, heavy and old fashioned. Terrible carpet in public areas.
Stayed 1 night in Aug 2021
Response from Audleys Wood Team on 30 Aug 2021
Thank you very much for your very helpful and constructive feedback We hope to get the opportunity to welcome you back soon Best Wishes Audleys Wood Team

10/10 Excellent

chuma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Audleys Wood Team on 2 Aug 2021
Dear Chuma, thank you very much for your fantastic review, we are delighted to hear that you have enjoyed your stay with us. Best Wishes Audleys Wood Team

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite room, clean, good TV, beautiful bed and a nice big bath in the bathroom. Service very good and food brilliant
Stayed 1 night in Oct 2020

10/10 Excellent

Essexdabbler, Colchester

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Decent size suite , great location and grounds. Very helpful staff. Breakfast good quality ingredients
Stayed 1 night in Aug 2020

10/10 Excellent

Melanie, Essex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, staff friendly, food lovely, felt very covid safe!
Stayed 2 nights in Aug 2020

10/10 Excellent

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay with friends
Front of house very pleasant but restaurant staff could be better such as bringing the hot cooked breakfast before we had finished our bowls of fresh fruit
Stayed 1 night in Mar 2020
Response from Richard Storey on 12 Mar 2020
Thank you for recent review of Audleys Wood Hotel

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Andrea Ruhs on 11 Mar 2020
Dear Lyn thank you very much for your amazing rating following your recent stay with us. We are looking forward to welcome you back soon again. Best Wishes Andrea Audleys Wood Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Richard Storey on 18 Feb 2020
Thank you for your recent review of Audleys Wood Hotel.

10/10 Excellent

Alisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Richard Storey on 18 Feb 2020
Thank you for your recent review on the hotel

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice quiet hotel in the countryside with an excellent resturant
Stayed 1 night in Feb 2020
Response from Richard Storey on 10 Feb 2020
Thank you for your review on your most recent stay at Audleys Wood Hotel.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Richard Storey on 18 Dec 2019
Thank you for your kind review. Many thanks Richard

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Bar service in the evening was very slow - not enough staff. Breakfast service was quite random. Cooked breakfast was disappointing - table service but food quality was not fresh - it had been pre-cooked much earlier
Stayed 1 night in Nov 2019
Response from Richard Storey on 26 Nov 2019
Thank you for your constructive Post-Stay review I will be personally be taking this back to my departmental managers to find out what happened and ensure training is carried out to prevent a repeat of this. My sincere apologies for these short falls please rest assured this is not our usual service standards. Its through feedback like this that helps us continually improve. Kind regards Richard

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Richard Storey on 26 Nov 2019
Thank you for your Post -Stay review.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Missed our English Breakfast
We loved the hotel and had a great stay. Our only issue was that we had prepaid for breakfast however Saturday breakfast does not start until 8:00am. Since we had a flight back to the US, we had to leave at 7:00.
Stayed 1 night in Nov 2019
Response from Richard Storey on 15 Nov 2019
I am glad you enjoyed your stay with us its a shame you missed the breakfast. Next time please do ask for a take away continental breakfast which we would have been more than happy to supply.

10/10 Excellent

Nicola

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Richard Storey on 15 Nov 2019
Thank you for your review of the hotel.

8/10 Good

Sue

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2019
Response from Richard Storey on 15 Nov 2019
Thank you so much for your feedback and review of the hotel.

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Richard Storey on 4 Nov 2019
Thank you so much for your recent review. Many thanks Richard

8/10 Good

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel set in picturesque grounds. Staff were friendly and attentive.
Stayed 2 nights in Oct 2019
Response from Richard Storey on 4 Nov 2019
Thank you for your recently posted feedback. Many thanks Richard

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Richard Storey on 8 Oct 2019
Thank you for your feedback it is very much appreciated. Kind regards Richard Storey