"Stayed quite a few times here. The bed on this occasion was not in a good state. Both bases on the double bed were sagging in the middle so it was not good occasion"
"Good nights stay, rooms are comfortable and fresh.
Breakfast was great, however evening meal was ok, but a little below par unfortunately.
Staff were very friendly and helpful.
Thanks"
"We stayed for two nights 4th and 5th June as we were attending a wedding elsewhere on 5th June. The first night was fine but on the morning of the 5th the hotel advised we would have to move rooms as they had a wedding at the hotel and the bridegroom had specifically asked for the room we were staying in. We agreed to pack our stuff up and the hotel would move to the alternative room when we left for our wedding at 1.30. All through the morning we kept getting calls from reception asking when we would be ready to move as the bridegroom had arrived and the cleaners needed to clean the room. The cleaners came to the door, another guest came to our room and reception told us we would incur a late checkout fee although we were stayin that night!! When we returned from our wedding at about 12.30 the roome key did not work for the new room and it took reception 3 attempts to give us access to our new room. This is definitely not the service expected from a hotel of this class."
"The hotel is in an excellent location right in middle of town within walking distance of everything Basingstoke has to offer.
Reception and eating areas we're modern and clean and the breakfast was very good with lots of options. The reception staff were excellent very friendly and helpful.
The only thing was the room although clean and well presented was a little dated and could possibly do with being modernised. If this was done it would definitely improve its 3 star rating in my opinion."
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