Interior entrance

Reviews of Evenia Rocafort

3 out of 5
Evenia Rocafort
Rocafort 23-25, Barcelona

Reviews

8.4

Very good

Rating 10 - Excellent. 308 out of 773 reviews" "
Rating 8 - Good. 338 out of 773 reviews" "
Rating 6 - Okay. 90 out of 773 reviews" "
Rating 4 - Poor. 31 out of 773 reviews" "
Rating 2 - Terrible. 6 out of 773 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Danylo

Stayed 1 night in Jan 2024
Response from Hotel Evenia Rocafort on 12 Feb 2024
Gracias por dedicarnos unos minutos de su tiempo para puntuarnos.

10/10 Excellent

Sandro

Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Estimado Sandro, ¡Muchísimas gracias por tu calificación perfecta! Nos llena de alegría saber que tu experiencia en Evenia Rocafort fue excepcional y que consideras merecida una puntuación de 10 sobre 10.Apreciamos sinceramente tu reconocimiento y estamos encantados de haber contribuido a que tu estancia fuera tan positiva. Si en el futuro decides volver a Barcelona, estaremos encantados de recibirte de nuevo y asegurarnos de que tengas otra experiencia maravillosa.Si hay algo más en lo que podamos ayudar o mejorar, no dudes en hacérnoslo saber. ¡Esperamos verte de nuevo pronto!Con aprecio,Evenia Rocafort, Barcelona

10/10 Excellent

Emily Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, cab requests, conference room reservation and other misc needs like an iron/ironing board. Hotel was clean and safe. Hotel staff was fantastic
Stayed 6 nights in Nov 2023
Response from GM on 5 Dec 2023
Dear Emily,Thank you for sharing your positive feedback about your experience at Evenia Rocafort. We are delighted to hear that your check-in process was easy and that the hotel met your needs for various requests, including cab requests, conference room reservations, and miscellaneous needs like an iron/ironing board.It's wonderful to know that the hotel's cleanliness and safety measures, along with the fantastic service from our staff, contributed to a positive overall experience.If you have any more comments or if there's anything specific you'd like to share about your stay, please feel free to reach out. We hope to have the pleasure of welcoming you back to Evenia Rocafort in the future.Thank you for choosing our hotel.Best regards,

4/10 Poor

Katharine

Stayed 1 night in Nov 2023
Response from GM on 8 Jan 2024
Dear Katherine, Thank you for sharing your feedback with us. We're disappointed to learn that your experience at Evenia Rocafort fell short of your expectations, resulting in a rating of 2 out of 5.We sincerely apologize for any shortcomings you encountered during your stay. Our goal is to ensure that every guest has a positive experience, and it's clear that we did not fully meet your expectations. We would appreciate more details about your experience to better understand the areas in which we can improve. If there are specific issues or aspects you'd like to share, we encourage you to provide more information.Your feedback is invaluable to us, and we take each comment seriously. Our commitment is to learn and continuously improve to deliver exceptional service. If you decide to give us another chance in the future, we will do our utmost to ensure you have a more positive experience.If there's anything else we can assist with or if you have specific suggestions, please feel free to let us know.Best regards,Evenia Rocafort, Barcelona

2/10 Terrible

Zayra

Stayed 2 nights in Nov 2023
Response from GM on 8 Jan 2024
Dear Zayra, We're truly sorry to learn that your experience at Evenia Rocafort did not meet your expectations, as indicated by your rating of 1 out of 5.We take your feedback seriously and would like to understand more about the issues you encountered during your stay. If you could provide additional details or specific concerns, it would greatly assist us in addressing and improving the areas that fell short.Our aim is to ensure every guest has a positive and memorable experience, and it's clear we did not meet that standard in your case. We apologize for any inconvenience you may have experienced.If you would be willing to share more information, or if there's anything we can do to rectify the situation, please do let us know. We value your input and are committed to making improvements based on your feedback.Thank you for bringing this to our attention.Kind regards,Evenia Rocafort, Barcelona

8/10 Good

Madelaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GM on 17 Nov 2023
¡Muchísimas gracias por tu calificación de 4/5! Nos alegra saber que tu experiencia en Evenia Rocafort fue excepcional. Estamos aquí para proporcionar el mejor servicio posible, y tu satisfacción es nuestra mayor recompensa.Agradecemos sinceramente tu elección de Evenia Rocafort.Saludos cordiales,Evenia Rocafort, Barcelona

6/10 Okay

Marie

Liked: Cleanliness
Disliked: Room comfort
Ok stay
Room 401 had no hot water for our showers. The air conditioning was not working. Otherwise, a very clean room.
Stayed 1 night in Nov 2023
Response from GM on 8 Nov 2023
Dear Guest,Thank you for sharing your feedback about your stay at Evenia Rocafort. We appreciate your comments and regret to hear about the issues you encountered during your stay.We apologize for the lack of hot water in Room 401 and the non-functioning air conditioning. These issues should not have occurred, and we are actively working to ensure that such problems are promptly addressed and resolved, we had a problem on this day that we solved the soonest we were able too.On a positive note, we're glad to hear that you found the room to be very clean. Our housekeeping team takes great care in maintaining the cleanliness and comfort of our accommodations.We hope you'll consider staying with us again in the future, and we assure you that we will make every effort to provide a more comfortable and trouble-free experience. If you have any further questions or need assistance with future reservations, please don't hesitate to contact our team directly.Thank you for your feedback, and we look forward to the opportunity to serve you better in the future.Sincerely,Evenia Rocafort, Barcelona

8/10 Good

Tiziana, Aberdeen

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from GM on 23 Oct 2023
Muchas gracias por dejar su puntuación!

8/10 Good

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on 18 Oct 2023
Estimada Susan,En primer lugar, muchas gracias por su positiva puntuación acerca de nuestro hotel! Nos alegra que haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta en Evenia Hotels.Atentamente,

8/10 Good

Linda

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from GM on 18 Oct 2023
Estimada Linda,Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta en los Hoteles Evenia.Atentamente,

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location close to Metro and walkable to port and town center. Very expensive.
Stayed 4 nights in Sep 2023
Response from GM on 16 Oct 2023
Dear Robert,Thank you for the great review of our hotel! We are glad you liked our location and that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

neil

Stayed 1 night in Oct 2023
Response from GM on 18 Oct 2023
Dear Neil,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Matthew

Travelled with partner
We arrived really late due to a delayed flight and the staff were really helpful. Room is on the smaller side but as expected for a city centre
Stayed 1 night in Oct 2023
Response from GM on 16 Oct 2023
Dear Matthew,We want to thank you for the great review of our hotel! We are glad that you enjoyed your stay and that our Sraff was helpful, and we hope to see you again very soon at the Evenia Hotels.Sincerely,

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on 16 Oct 2023
Dear Beverly, Thank you so much for the great review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on 31 Oct 2023
Estimado Huésped,Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,

6/10 Okay

Colin

Travelled with family
Liked: Staff & service
Average accomodation
Stayed 3 nights in Sep 2023
Response from GM on 9 Oct 2023
Dear Colin,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 Excellent

Donna

Stayed 1 night in Oct 2023
Response from GM on 9 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

MARTHA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its convenient location
Stayed 3 nights in Sep 2023
Response from GM on 16 Oct 2023
Dear Martha,Thank you for the great review of our hotel Evenia Rocafort! We are glad that you enjoyed your stay ans you liked our location, wehope to see you again very soon at the Evenia Hotels.Sincerely,

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast buffet
Stayed 1 night in Oct 2023
Response from GM on 3 Oct 2023
Dear Guest,Thank you for the great review of our hotel! We are happy to hear that you liked our Breakfast Buffet, we try to give all that you wish to eat in the morning. We are glad that you enjoyed your stay and hope to see you again very soon at the Evenia Hotels.Sincerely,

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from GM on 27 Sept 2023
Estimado Huésped,Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,

4/10 Poor

Germila

Stayed 2 nights in Sep 2023
Response from GM on 16 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We will keep working to do our best! Sincerely,

6/10 Okay

Jeanine

Stayed 6 nights in Sep 2023
Response from GM on 16 Oct 2023
Dear Jeanine,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Best regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from GM on 18 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Mariel

Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 3 nights in Sep 2023
Response from GM on 18 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

grippe,

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great for a night or two. The rooms are very small so there is not area to put your belongings in the room or in the bathroom. Staff was very friendly. Breakfast was good and lots to do around the hotel.
Stayed 1 night in Sep 2023
Response from GM on 14 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Fleur

Travelled with partner
Liked: Cleanliness, staff & service
Property nice. Would of liked tea and coffee in room.
Stayed 5 nights in Sep 2023
Response from GM on 13 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

4/10 Poor

Kumaran

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Everything was so cramped, the room, the toilets, lifts etc. We couldn’t even open our luggage’s comfortably in the room. Limited choices with breakfast as well. But great receptionist providing excellent support.
Stayed 4 nights in Sep 2023
Response from GM on 13 Sept 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Oliver

Stayed 1 night in Aug 2023
Response from GM on 5 Sept 2023
Estimado Huésped,Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Stayed 2 nights in Aug 2023
Response from GM on 5 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Ben

Liked: Staff & service
Good hotel in a convenient location but little out of central London so the area was quiet and peaceful at night.
Stayed 4 nights in Aug 2023
Response from GM on 5 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient place
Hotel was really great and did its job perfectly. Really close to the metro so very accessible to everywhere really
Stayed 7 nights in Jul 2023
Response from GM on 18 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Edison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice but a little away from the center
It was a good place to stay. A little away from where we wanted to be but very close to metro stops. The neighborhood is very much a family neighborhood but there is a slight homeless issue.
Stayed 6 nights in Jul 2023

8/10 Good

Ted

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed being in the heart of Barcelona and having a nice place to stay there.
Stayed 3 nights in Jul 2023
Response from GM on 5 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Mr John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from GM on 5 Sept 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon at the Evenia Hotels.Sincerely,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a great location
Lovely staff, provided free upgrade (unexpected) and late check out, location is perfect and close to two metro stations so very easy to get around Barcelona
Stayed 4 nights in Jun 2023

10/10 Excellent

Kerrie Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
The property was great, local to many different food places and had a metro station all around which was fab as getting around Barcelona is so easy. It would have been nice to have a better view from my window other than that it was a great experience :)
Stayed 2 nights in Jun 2023

10/10 Excellent

Daisy

Stayed 1 night in Jun 2023

10/10 Excellent

Hisham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in a great location
Stayed 1 night in Jun 2023

10/10 Excellent

Rob

Stayed 1 night in Jun 2023

4/10 Poor

Rebecca

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not stay again
Although the location was central the hotel itself was not very nice to stay in, they had builders through the hotel, which created extreme noise, drilling and banging next door to our room so we could not relax at all, as this started early morning until early evening.
Stayed 2 nights in Jun 2023

10/10 Excellent

Peter

Stayed 1 night in Jun 2023

10/10 Excellent

Asma

Liked: Cleanliness, staff & service, property conditions & facilities
Great location would stay again
Stayed 1 night in May 2023

10/10 Excellent

Basilio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, Nice employees, good experience!!!
Stayed 2 nights in May 2023

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very clean and comfortable. My room had no view other than a wall. Didn’t pay for breakfast as several cafes close by. 20 minute walk to Placa Catalunya. Would stay again. Aerobus from airport is 10 minute walk if you get off at Gran Via €11 return.
Stayed 3 nights in May 2023

10/10 Excellent

Nury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, early check in a plus
Everything was great! I really appreciate the fact they allow us to do the check in very early. That’s priceless. Very clean, modern and close to the major tourist attractions. Also close to Plaza España to take the Metro and airbus to go to the airport. Very convenient. Very friendly staff.
Stayed 1 night in May 2023

10/10 Excellent

Mohara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

Hua

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 2 nights in May 2023

10/10 Excellent

Sanja

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023