Exterior

Reviews of Bangor Grande

2.5 out of 5
Bangor Grande
357 Odlin Rd, Bangor, ME

Reviews

8.2

Very good

Rating 10 - Excellent. 469 out of 1007 reviews" "
Rating 8 - Good. 264 out of 1007 reviews" "
Rating 6 - Okay. 156 out of 1007 reviews" "
Rating 4 - Poor. 53 out of 1007 reviews" "
Rating 2 - Terrible. 65 out of 1007 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, and convenient to airport. Staff was wxcellent! Will stay here again!
Stayed 1 night in May 2024
Response from Guest Services on 29 May 2024
Thank you for the great feedback! Looking forward to your next stay with us :)

10/10 Excellent

Elizabeth

Stayed 1 night in May 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 29 May 2024
Glad to see you enjoyed your stay! Hope to see you again!

4/10 Poor

Frank

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was comfortable, as were the beds, but unfortunately this is a property in need of updating. Back door, which leads from much of the parking is terrible and has a hard-to-use card reader. Our sink was plugged. The hotel exterior needed paint or some sort of refreshing. Desk clerk recommended a nearby restaurant that turned out to be laughably expensive. I can't recommend this hotel.
Stayed 1 night in May 2024
Response from Guest Services on 29 May 2024
Sorry your experience wasn't the greatest. We've reviewed the reservation and it doesn't seem like you mentioned any of this to staff while you were here. If there is ever an issue, please remember to inform someone so we might be able to fix it for you. Usually our staff will also explain to our guests to do a little research on the restaurant that was suggested, just so you know what the prices are and the type of food is, though most guests take that into their own hands. We apologize for not guiding you properly to a restaurant that suits your exact needs. Have a great day!

8/10 Good

Ahad Ali

Liked: Cleanliness, staff & service
Good
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Thank you for the review!

4/10 Poor

Kaileigh

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Guest Services on 28 May 2024
Hi, Kaleigh. We're sorry things didn't live up to your expectations while you were here. Please contact us directly to explain us the details of what went wrong, and we'll do whatever we can to accommodate you for a future stay with us.

8/10 Good

Meagan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 28 May 2024
Thank you very much for the feedback!

8/10 Good

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities
Decent property. Room was clean and comfortable. No elevator.
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Thank you, Ronda! Hopefully we have you with us again soon!

2/10 Terrible

Jimesh

Disliked: Cleanliness, property conditions & facilities
It’s not clean
Stayed 1 night in May 2024
Response from Guest Services on 28 May 2024
We're sorry your experience didn't go very well. We take great measures to assure our rooms and lobby are clean, so if there is ever an issue while staying here with us, please bring it to the staffs attention. We'll be ready to accommodate you however you need. We hope to see you again!

10/10 Excellent

Roselyne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great front desk staff
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Thank you very much for the feedback, we're glad you enjoyed your stay!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our fourth time staying here, and there’s been zero issues every time.
Stayed 1 night in May 2024
Response from Guest Services on 26 May 2024
Thank you Amanda. It's always a pleasure having you We will see you again soon.

10/10 Excellent

Joenna

Travelled with partner
Good area and easy to get to.
Stayed 1 night in May 2024
Response from Guest Services on 26 May 2024
Thank you for choosing to stay with us

8/10 Good

Thomas, Caribou

Liked: Cleanliness, staff & service, property conditions & facilities
Free parking and Wi-Fi (fast too).
Stayed 1 night in May 2024
Response from Guest Services on 26 May 2024
Thank you Thomas

6/10 Okay

April

Travelled with family
Liked: Cleanliness, staff & service, amenities
Parking lot was a little sketchy with the people outdoors. Lots of cigarette butts all over the parking lot
Stayed 1 night in May 2024
Response from Guest Services on 25 May 2024
Hi April! Thank you for choosing Bangor Grande and staying with us! We apologize for any inconvenience this may have caused. Thank you for bringing this to our attention and we will be happy to pass this up to management to be addressed.

4/10 Poor

Surbhi

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Guest Services on 24 May 2024
Thank you for coming

6/10 Okay

Alexis

Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 25 May 2024
Hi Alexis! Thank you for choosing Bangor Grande! We hope you enjoyed your stay and choose Bangor Grande again. We would love to hear how we could have made your experience better.

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient when you are flying out for vacation.
Stayed 1 night in May 2024
Response from Guest Services on 24 May 2024
Thank you Stella

10/10 Excellent

ReBecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 23 May 2024
ReBecca, thank you so much for the rating!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 23 May 2024
Thanks for the review, Robert!

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Kristy was so kind and helpful, as well as the gentleman working the front desk Sunday evening.
Stayed 2 nights in May 2024
Response from Guest Services on 21 May 2024
Glad to see you enjoyed your stay, and we appreciate your feedback on our team! Hope to see you again sometime soon!

8/10 Good

jo anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice lobby, great bed and linens, pool was nice but some music would have been welcome. The chairs were great but the tables need some serious attention. No included breakfast and very few dining options in the neighbourhood. 6 other hotels within walking distance competition is stiff
Stayed 1 night in May 2024
Response from Guest Services on 21 May 2024
Glad to see you enjoyed your stay, and we take your feedback seriously, thank you for that. Hope to see you again soon!

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only a quick overnight stop but check-in was easy, staff was friendly, room was clean and comfortable. We had a good nights sleep before continuing on our journey.
Stayed 1 night in May 2024
Response from Guest Services on 20 May 2024
Glad to hear you had a great experience, we can't wait to have you stay with us again!

10/10 Excellent

Geoff

Liked: Cleanliness, property conditions & facilities
Central location to state parks and dining options
Stayed 2 nights in May 2024
Response from Christy on 27 May 2024
Thank you for the great review! We hope you stay with us again soon.

10/10 Excellent

ESNALDO, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Guest Services on 20 May 2024
Thank you for the great rating!

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean & friendly place, no issues.
Stayed 1 night in May 2024
Response from Christy on 20 May 2024
Thank you so much for the great feedback! We hope to see you again soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the dining and music in hotel restaurant
Stayed 1 night in May 2024
Response from Guest Services on 27 May 2024
Thank you for the feedback, we hope to see you again soon!

10/10 Excellent

gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice rooms very clean
Stayed 1 night in May 2024
Response from Guest Services on 17 May 2024
Thank you for the review!

10/10 Excellent

gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice rooms very clean
Stayed 1 night in May 2024
Response from Guest Services on 17 May 2024
Thank you for the review!

10/10 Excellent

Chris

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from Guest Services on 17 May 2024
Thank you for the review!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient.
Stayed 1 night in Feb 2024
Response from Guest Services on 14 May 2024
Thank you for the review! We look forward to welcoming you here again soon.

6/10 Okay

Michael

The gentleman that checked me in acted like it was his first time and I had to ask the obvious questions that normally would be answered on arrival. There was no elevator and the hallway and the stairs were dirty.
Stayed 2 nights in May 2024
Response from Christy on 15 May 2024
I'm sorry about your unpleasant experience at our hotel. We do in fact have a new employee and we will make sure to continue training them to be able to answer any questions guests may have. It is unfortunate we do not have an elevator as this is an older hotel. I will address the dirty stairs and hallways and apologize they were not cleaned up before your arrival.

10/10 Excellent

Tammie, Dalmatia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2024
Response from Guest Services on 12 May 2024
Thank you Tammie

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Christy on 20 May 2024
Thank you for the review. We look forward to seeing you again soon

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful suite. House keeping staff was excellent and front desk were very accommodating. The pool was huge and clean. Just overall experience.
Stayed 3 nights in May 2024
Response from Guest Services on 12 May 2024
Thank you Maria, We hope we will get to have you again

10/10 Excellent

Marliss, Stanton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Very convenient, so close to the airport and to getting around in town. Breakfast was awesome. Would stay again.
Stayed 1 night in May 2024
Response from Guest services on 11 May 2024
Thank you for coming Marliss

6/10 Okay

Vaughn

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Average hotel. Uncomfortable bed. Generally clean.
Stayed 1 night in May 2024
Response from Guest Services on 12 May 2024
Thank you for choosing to stay with us Vaughn

10/10 Excellent

Rena

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accomodating and rooms were excellent.
Stayed 1 night in May 2024
Response from Guest Services on 9 May 2024
Thank you so much Rena

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay for the price. Great value! Clean and comfortable. Great staff!
Stayed 2 nights in May 2024
Response from Guest Services on 6 May 2024
Thank you for your feedback! We hope to see you soon!

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 6 May 2024
Thank you for your feedback. It is greatly appreciated.

2/10 Terrible

Lewis

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Very dated. No elevator.
Stayed 1 night in May 2024
Response from Guest Services on 6 May 2024
I am very sorry you did not have a good experience here. It is unfortunate we do not have an elevator as it is an older hotel. I hope you will reach out to let us know how else we can improve in the future. We are always making improvements through time.

8/10 Good

Sung-Shil

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property and amenities are dated but staff are friendly and room was clean.
Stayed 1 night in May 2024
Response from Guest Services on 6 May 2024
Thank you for the review! We have a great staff here and we are always improving our hotel. We hope you come stay with us again!

10/10 Excellent

tina

Travelled with family
T
Stayed 1 night in May 2024
Response from Guest Services on 6 May 2024
Thank you for the great review! We hope to see you again soon!

4/10 Poor

Christopher

Stayed 1 night in May 2024
Response from Guest Services on 24 May 2024
Thank you for coming Chris

10/10 Excellent

Chelsey

Stayed 1 night in Apr 2024
Response from Guest Services on 22 May 2024
thank you for coming

8/10 Good

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful , rooms were recently redone. Only oddity is the height of the bathroom counter tops. They are quite low almost child height.
Stayed 1 night in Apr 2024
Response from Guest Services on 1 May 2024
Thank you for the review! Hope to see you again soon!

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for the review, looking forward to seeing you again!

4/10 Poor

Teena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 29 Apr 2024
We're sorry you didn't enjoy your stay. If you contact us directly and explain the issues you had we might be able to accommodate a future stay for you.

8/10 Good

Leilany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Sevices on 3 May 2024
Thank you for choosing to stay with us

8/10 Good

Nicole

Travelled with family and small children
Liked: Staff & service
The hotel and pool were great but the restaurant was severely lacking. We waited over a half hour just for menus and then another 30-45 minutes for our food to come out
Stayed 2 nights in Feb 2024
Response from Guest Services on 26 Apr 2024
Thank you for the review! Unfortunately the restaurant is a separate business, they just happen to be connected to us, so we have a partnership with them that allows us to offer our guests 10% off for their meals. If you would like to contact the restaurant yourself you could leave a review for the Blue Sky Lounge. Unfortunately we get negative reviews for the restaurant every once in a blue moon and it affects our hotels review score. But we hope to see you again soon!

6/10 Okay

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was great but the room was run down and bed uncomfortable
Stayed 1 night in Apr 2024
Response from Guest Services on 25 Apr 2024
Thank you so much for choosing to stay with us, And for letting us know how your time with us went. We are always making changes and look forward to all of our guest returning them, and experiencing them for themselves.