Three-Bedroom Apartment 117 - Loft | Living area

Reviews of Canadian Rockies Chalets

2 out of 5
Canadian Rockies Chalets
1206 Bow Valley Trail, Canmore, AB

Reviews

8.0

Very good

Rating 10 - Excellent. 308 out of 981 reviews" "
Rating 8 - Good. 436 out of 981 reviews" "
Rating 6 - Okay. 168 out of 981 reviews" "
Rating 4 - Poor. 47 out of 981 reviews" "
Rating 2 - Terrible. 22 out of 981 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good place if you’re looking for multiple bedroom. Close walking distance to anywhere in Canmore. Restaurants and shopping in walking distance.
Stayed 2 nights in Apr 2024
Response from Guest Services on 8 Apr 2024
Dear Frank,We appreciate you taking the time to rate and review your recent stay with us.We are thrilled to see you had a great stay in Canmore and that you were able to benefit from our Chalet's convenient location.Thank you for staying at the Canadian Rockies Chalets and we look forward to welcoming you again soon.Kind regards,CRC Guest Services

6/10 Okay

Gazelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our room was spacious and the area the best.
Stayed 2 nights in Mar 2024
Response from Guest Services on 25 Mar 2024
Dear Gazelle,We are grateful to you for taking the time to rate and review your stay with us.We are thrilled to see you enjoyed the rooms and location of our property.We look forward for the opportunity to host you soon again!Kind regards, CRC Guest Services.

8/10 Good

Ana

Liked: Cleanliness
Noisy if bus/train pass by and also the beds seems like loosen screws.
Stayed 1 night in Feb 2024
Response from Guest Services on 20 Mar 2024
Dear Ana,Thank you for taking the time to rate and review your stay with us, and we appreciate the comments made regarding the beds, as we welcome every opportunity to improve our service and our guests' experiences.We apologize for the inconvenience this may have caused and we truly hope it didn't impact too much on your sleep quality.Once again, we thank you for staying with us and we are hoping for the opportunity to host you again sometime soon.Warm Regards, CRC Guest Services.

8/10 Good

Mavis

Travelled with family
Liked: Amenities
Great place for the budget conscious.
Stayed 10 nights in Feb 2024
Response from Guest Services on 20 Mar 2024
Dear Mavis,We thank you for taking the time to rate your past stay with us, and we are glad to see you had a great time and that you found our chalet to be a good place for the budget conscious.We thank you once again for staying with us and hope to have the opportunity to welcome you again soon.Kind Regards, CRC Guest Services.

4/10 Poor

Sherry

Travelled with pets, Travelled with partner
Liked: Amenities
We had 2 additional guests, which I cleared ahead of time. Additional parking passes are not possible (1 per unit). We were told they could park across the road in a shopping strip parking area. However, there is not overnight parking allowed there with threat of being towed. Parking at Cdn Rock Chalets without a pass is also by threat of towing. Where do our guests park overnight ? No other option was given. The fireplace was attended to twice by very courteous maintenance staff, but would not remain working after they left. The tv remote was on the blink due to low batteries. Luckily I had batteries in a night light I had brought.
Stayed 5 nights in Feb 2024

10/10 Excellent

Burhanuddin

Stayed 1 night in Feb 2024
Response from Guest Services on 20 Mar 2024
Dear Burhanuddin,We are delighted to see you had a great stay with us. We thank you for staying at Canadian Rockies Chalets and look forward to welcoming you again soon.Kind Regards, CRC Guest Services.

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, amenities
This is the second time we have stayed abd really enjoy this unit! The kitchen makes wating in easy. Comfortable bed.
Stayed 2 nights in Jan 2024
Response from Guest Services on 23 Feb 2024
Dear Annette,We really appreciate you taking the time to rate and review your stay. We are delighted to see you had a great stay with us, enjoying the kitchen and our comfortable beds. We are certainly hoping to welcome you again soon. Kind regards,

2/10 Terrible

neil

Stayed 1 night in Jan 2024

8/10 Good

Arthur

Travelled with family
Liked: Amenities
Stayed 2 nights in Jan 2024
Response from Guest Services on 10 Jan 2024
We wanted to express my sincere gratitude for taking the time to leave such a positive review.We look forward to serving you again in the futureBest regards,

4/10 Poor

Joanne

Travelled with family
Disliked: Cleanliness
It was good enough for the single night we stayed.
Stayed 1 night in Dec 2023
Response from MVI Guest Services on 4 Jan 2024
Thank you for taking the time to share your feedback with us. We genuinely appreciate your honesty and are truly sorry to hear about your less-than-satisfactory experience. To better understand the specific issues you encountered, we would appreciate the opportunity to discuss your concerns further. Please feel free to reach out to our customer service team.Once again, we appreciate your feedback and thank you for bringing this matter to our attention. We hope to have the opportunity to regain your trust in the future.Kind regards,

8/10 Good

Trisha

Travelled with family
Liked: Cleanliness, amenities
Great communication, great location. Property itself is a bit dated and semi worn but did the job of housing us for a night between 2 days of skiing. No complaints for the one night we stayed.
Stayed 1 night in Dec 2023
Response from Guest Services on 30 Dec 2023
Dear Trisha, your feedback is invaluable to us, as it not only motivates our team but also serves as a source of inspiration to continually strive for excellence. We look forward to serving you again and providing you with the same level of satisfaction in the future.Best regards,

8/10 Good

Ana, Calgary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location to stay. Worked great for our family with kids
Stayed 1 night in May 2023
Response from Guest Services on 22 Jun 2023
Dear Ana,We appreciate you taking the time to review your recent stay with us. We are happy to read you and your family had a such a great time and we look forward to the opportunity to welcome you back in the future. Take care and have a great summer.Kind regards,Guest Services

6/10 Okay

Curtis, Edmonton

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This is a shame as Canmore is such a nice place to stay. We have been going there a couple of times a year for basically decades for golf trips, but it is so busy now the places we have always stayed in the past became either impossible to book or are simply outrageously expensive. But this place had everything it said it would, was clean, comfy beds, good kitchen, and they communicated directions well. Only downfall is that is it right next to the train tracks and they go through at least 3 times in the middle of the night, and if you are sleeping you almost certainly will be woken up. Not the properties fault at all, just a warning to plan ahead with some earplugs if you are a light sleeper at all.
Stayed 2 nights in May 2023
Response from Guest Services on 1 Jun 2023
Dear Curtis,We appreciate you taking the time to rate your recent stay with us and are happy we could meet your needs for the stay. We are sorry the train was disturbing your sleep but appreciate the feedback to let others know as well. We thank you for staying with us at Canadian Rockies Chalets and hope you have yourself a great summer.Kind regards,Guest Services

10/10 Excellent

janice

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Guest Services on 1 Jun 2023
Dear Janice,Thank you for taking the time to rate your recent stay with us, we are happy to see you had such a great stay and look forward to welcoming you back in the future.Kind regards,Guest Services

10/10 Excellent

Ryan

Stayed 3 nights in May 2023
Response from Guest Services on 25 May 2023
Dear Ryan,We appreciate you taking the time to review our property based on your recent stay. We thank you for staying with us at Canadian Rockies Chalets and look forward to welcoming you back in the future.Kind regards,Guest Services

6/10 Okay

Michal

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Found 4 spiders inside my room shower head is loose shower handle is loose. Had much better hotels in canmore. Last time here
Stayed 1 night in May 2023
Response from Guest Services on 21 May 2023
Dear Michal,We are sorry to read you did not have an enjoyable stay, but we appreciate the feedback you have provided. Feel free to call us anytime if you do wish to discuss things further.Kind regards,Guest Services

6/10 Okay

Ellene

Stayed 2 nights in Apr 2023
Response from Services on 29 Apr 2023
Dear Ellene,We appreciate you taking the time to rate your most recent stay with us. We thank you for staying with us at Canadian Rockies Chalets and would love to welcome you back in the future.Kind regards,Guest Services

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great place to rest and relax.
Stayed 1 night in Mar 2023
Response from Guest Services on 3 Apr 2023
Dear Valued Guest,Thank you for taking the time to write a review about your recent stay with us. We are delighted to see you had a great stay and look forward to the opportunity to welcome you back in the future.Kind regards,Guest Services

8/10 Good

Nelly

Travelled with family
Liked: Cleanliness, room comfort
Hoping will be able book at this property again
Unit is a okay, cleanliness as expected, good for the family. Reasonable price, quite and no smoking is the best part of it. So good to stay in the place like this that you will not smell cannabis or even tobacco.
Stayed 2 nights in Mar 2023
Response from Guest Services on 3 Apr 2023
Dear Nelly,Thank you for taking the time to write a review about your recent stay with us. We are delighted to see you had a great stay and look forward to the opportunity to welcome you back in the future.Kind regards,Guest Services

8/10 Good

Chad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here before with my family and it never disappoints us. It is close to everything you need and it is very straightforward when checking in and checking out.
Stayed 2 nights in Feb 2023
Response from Guest Services on 27 Feb 2023
Dear Chad,On behalf of our staff, and management, we would like to thank you for taking the time to write a review about us. We are happy to read you had a great stay with us again, enjoying our location and the place as well. We thank you for staying with us at Canadian Rockies Chalets and look forward to welcoming you back in the future.Kind regards,Guest Services

6/10 Okay

Alice

Travelled with group
Disliked: Cleanliness
The location of the property was great. As a rule when ever we go to Canmore we try to book at the Canadian Rockies complex. This unit however was fairly disappointing. The floor hadn’t been cleaned when we go there all the dishes were still in the dishwasher which is confusing when there is a cleaning fee. Additionally none of the bathroom doors had locks which is awkward when staying with multiple friends. Finally the lock situation was disappointing, the unit had two keys which was a pain when only a couple of the group wanted head back, it meant people had to head back and do a key swap. In the past we have stayed in units with either a lock box or keypad entry which works better for a long group.
Stayed 2 nights in Feb 2023
Response from Guest Services on 6 Feb 2023
Dear Alice,Thank you for taking the time to share your experience with your most recent stay with us. We are sorry to hear that things were not as great as intended, and some of the circumstances we can follow up with our housekeeping team, like the unclean floors. Our housekeeping team does put all of the dishes into the dishwasher and runs it so they are clean before each guest arrives. As for the number of keys, 2 is, unfortunately, the maximum that we have and are able to provide for the unit. We do thank you for staying with us at the Canadian Rockies Chalets, feel free to call us anytime if you have questions or concerns.Kind regards,Guest Services

8/10 Good

Johnathan

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious, comfy beds, lots of bathrooms, great balcony space, loaded kitchenware.
Stayed 2 nights in Feb 2023
Response from Guest Services on 6 Feb 2023
Dear Johnathan,Thank you for taking the time to write a review about your recent stay with us. We are happy to read that you had such a great stay, enjoying the unit and all that it has to offer. We thank you for staying with us at the Canadian Rockies Chalets and look forward to welcoming you back in the future.Kind regards,Guest Services

10/10 Excellent

Daniel

Stayed 1 night in Feb 2023
Response from Guest Services on 6 Mar 2023
Dear Daniel,Thank you for taking the time to rate your most recent stay with us. We are happy to see you had a great stay and look forward to the opportunity to welcome you back in the future.Kind regards,Guest Services

2/10 Terrible

Courtney

Travelled with family, Travelled with partner
Liked: Amenities
Disliked: Cleanliness
During our stay we discovered cigarette butts on the patio (supposed to be nonsmoking unit), blood splatters on the bathroom wall/door and blood stains on the sheets. As well, the advertisement states that there is 1 king bed, 1 queen bed, 1 double bed and 1 double sofa bed. This is false as both beds outside of the master are doubles. With the false bed size and the unsanitary discovers we checked out early due to being uncomfortable in the space
Response from Guest Services on 7 Jan 2023
Hi Courtney,Thank you for taking the time to share your feedback about your recent stay with us. We are sorry to read that you did not have a good experience and felt the need to leave early. We do wish you had brought any of your issues to our attention before checking out so we could have done our best to try and fix any issues you were having. If you ever feel like discussing it further, feel free to reach out to our property anytime.Kind regards,Guest Services

8/10 Good

Bobby

Stayed 3 nights in Dec 2022
Response from Guest Services on 6 Jan 2023
Dear Bobby,Thank you for taking the time to rate your recent stay with us. We are happy to see you enjoyed yourself and would look forward to welcoming you back in the future.Kind regards,Guest Services

10/10 Excellent

Trish

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2022
Response from Guest Services on 30 Dec 2022
Dear Trish,Thank you for taking the time to rate our property based off your most recent stay. It is great to see you had such an excellent time and we look forward to welcoming you back in the future!Kind regards,Guest Services

10/10 Excellent

Jana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The check in and check out process took a bit to figure out, but nothing to drastic. The place was clean and comfortable, everything working as expected. The check out process was but unexpected, with all the tasks (place all the dishes, even the ones we didn't use in the dishwasher, take out all garbage including recycling, wipe down all surfaces), but manageable. Parking was okay. Overall, we had a pleasant stay and would book again.
Response from Corey on 17 Dec 2022
Hi Jana,It is great to read that you had a great stay with us and would be willing to stay with us again for any future visits to Canmore. We take pride in providing a clean and comfortable accommodation for all of our guests as we want to give that home away from home feel. We thank you for staying with us and helping us out with some of the tasks we requested, we look forward to welcoming you back in the future!Kind regards,Corey

8/10 Good

zhiyuan

Travelled with family, Travelled with group
Liked: Room comfort
Stayed 2 nights in Dec 2022
Response from Corey on 17 Dec 2022
Dear Zhiyuan,Thank you for taking the time to review your stay with us. We are glad to see you had a great stay and look forward to welcoming you back in the future.Kind regards,Corey

8/10 Good

Amy

Travelled with pets
Liked: Cleanliness, amenities
Noise
Response from Corey on 17 Dec 2022
Dear Amy,Thank you for taking the time to share your feedback with us. We are sorry to hear that it was noisy, but happy to see that you did enjoy your stay with us and look forward to welcoming you back in the future. Have yourself a happy holiday season!Kind regards,Corey

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, room comfort
Elena
Very nice and clean condo in Canmore. I stayed there several times and it was always noise from upstairs. This time it was really quiet. I think that is because they introduced a fine for noise violation. Thank you the condo board for taking care of tourists. The bedding was nice, full kitchen is perfect. Infection control is well maintained . I like the Rocky mountain soap and lotion they put in bathroom. Will defenitely stay again.
Stayed 1 night in Nov 2022
Response from Igor on 30 Nov 2022
Thanks for reviewing your stay, Elena. We hope to welcome you back soon!

6/10 Okay

Stacie

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities
Overall all our stay was just ok. Property is good however paper thin floors had us awake extremely early both days due to three kids and their parents running around stomping, dragging furniture, dropping things and yelling and screaming. Pretty much all day this is what we heard. When booking make sure you ask for top floor accomodations.
Response from Igor on 30 Nov 2022
Thanks for taking the time to review your stay, Stacie. Your feedback is valuable to us and will be considered for future improvements in the overall guest experience.

10/10 Excellent

Ana Maria

Stayed 2 nights in Nov 2022

10/10 Excellent

Pat

Stayed 2 nights in Nov 2022
Response from Igor on 17 Nov 2022
Thanks for your review, Pat. We hope to welcome you back soon!

4/10 Poor

Colleen

Travelled with family
check in procedure was not well communicated
Stayed 2 nights in Nov 2022
Response from Igor on 15 Nov 2022
We appreciate your review, Colleen. Our self-check-in procedure is meant to be easy and quick for all of our guests. Your feedback will be considered for future improvements in the overall guest experience. Thanks

8/10 Good

Ericka

Travelled with group
Liked: Amenities, property conditions & facilities
Everything was ok. The property was clean and accessible. The only issue we had was the dishwasher was still loaded from the previous stay so we weren’t able to use the dishes right away. Overall, our stay was good.
Stayed 1 night in Oct 2022
Response from Guest Services on 21 Oct 2022
Hello Ericka, thank you for your feedback. The dishwasher is loaded and turned on before every arrival that day by our housekeepers to keep the dishes clean.

6/10 Okay

PRABHU

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Good size condo. We were in a 3 bedroom condo. fair size kitchen. Poor parking as one spot per condo. We were 8 and therefore had 2 cars. Had to park on the street. The bathroom doors do not have locks which was very inconvenient.
Stayed 2 nights in Oct 2022
Response from Igor on 20 Oct 2022
Thanks for booking with us Phrabhu. We are glad you enjoyed your stay. Your feedback is valuable and it will be considered for future improvements in the overall guest experience.

2/10 Terrible

Taralee

Stayed 1 night in Sep 2022
Response from Igor on 2 Oct 2022
Thanks for your feedback Taralee. We would like to know how we could've made your stay better.

6/10 Okay

grant

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Great location. No air conditioner so the rooms were very warm. Fans were provided.
Stayed 3 nights in Aug 2022
Response from Igor on 25 Aug 2022
Thanks for your review Grant. Hope to welcome you back soon.

8/10 Good

Gaylene

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Igor on 22 Aug 2022
Thanks for your review Gaylene!

6/10 Okay

Inigo

Travelled with family
easy access closed to the town
Stayed 7 nights in Aug 2022
Response from Igor on 16 Aug 2022
Thanks for reviewing your stay Inigo. We hope to welcome you back soon!

10/10 Excellent

Shakir

Stayed 2 nights in Aug 2022

6/10 Okay

Benjamin

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The balcony was under renovation during our stay at the property and the sliding door on that balcony was broken it can’t be locked it’s very unsafe for us specifically we have a child
Stayed 2 nights in Aug 2022
Response from Igor on 7 Aug 2022
Thanks for your review Benjamin. Unfortunately, some of our decks are under renovation during the summer as we are working to improve the guest experience for the near future. We apologize for the inconvenience. Safe travels!

8/10 Good

Atif

Travelled with family, Travelled with group
Liked: Cleanliness
Great location in beautiful Canmore. Easy access to Banff
Stayed 2 nights in Jul 2022
Response from Igor on 21 Jul 2022
Thanks for your review Atif. We are very happy you enjoyed your stay and hope to welcome you back soon!

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was easy, if you read all material sent to you. The space in the kitchen was a bit limited for dishes and groceries. There was a limited amount of space for clothing as there was only one dresser in a two bedroom unit, but there was lots of place to hang clothes . It was quiet and the beds were comfortable and a good supply of towels and bath products.
Stayed 3 nights in Jul 2022
Response from Igor on 15 Jul 2022
Thanks for your feedback Elizabeth. We are glad you enjoyed your stay and will consider this us review when improving the overall guest experience in the near future.

10/10 Excellent

Rowena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The unit we stayed in was very clean and well maintained. Location was ideal for travelling by car and foot. Easy access to the grocery stores, restaurants, centre of town and the highway. The communication for check in and out was easy and clear.
Stayed 6 nights in Jun 2022
Response from Igor on 27 Jun 2022
Thanks Rowena for reviewing your stay. We are very glad you enjoyed the cabins and hope to welcome you back soon!

10/10 Excellent

Yuyan

Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 2 nights in Jun 2022
Response from Igor on 25 Jun 2022
Thanks for your review Yuyan. We are glad you enjoyed Canmore.

8/10 Good

Khoa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Railroad train is behind the property. Train runs throughout the night.
Stayed 1 night in May 2022
Response from Igor on 10 Jun 2022
Thanks for your review Khoa. In order to avoid the train noise please consider our suites facing the other side of the property for your next stay with us. We hope to welcome you back soon. Safe travels!

6/10 Okay

Nolan

Liked: Amenities
Disliked: Cleanliness
Stayed 1 night in Jun 2022

8/10 Good

Beauchamp,

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
The unit was perfect for family weekend trip. Price was right and everyone had there own bedroom. Beds were very comfortable and loved we were allowed to bring our dog. They provided two large fans for the bedrooms which was nice as it did get quite warm in the condo. The train passing through the night was slightly bothersome to the light sleepers. Parking was limited to only one car. This condo is not fancy but very homey. Enjoyed our stay. Thank you.
Stayed 2 nights in May 2022
Response from Igor on 10 Jun 2022
Thanks for reviewing your stay with us! We are glad you felt comfortable and enjoyed your suite. Safe travels!

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, room comfort
Only small issues
Drain in upstairs bathroom kept coming apart. The button on coffee make popped off when I went to turn it on. Otherwise our stay was great.
Stayed 3 nights in May 2022
Response from Igor on 28 May 2022
Thanks for your review Larry. Your feedback helps us improving our guest experience in the near future.