Couples treatment room(s), hot springs/mineral springs
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Reviews of Fairmont Banff Springs

4 out of 5
Fairmont Banff Springs
405 Spray Ave, Banff, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 688 out of 1001 reviews" "
Rating 8 - Good. 185 out of 1001 reviews" "
Rating 6 - Okay. 73 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Foroogh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated outdoor pool
Stayed 1 night in May 2024
Response from Fairmont Banff Springs on 27 May 2024
Thank you for the 5/5 rating! It is appreciated. We are happy to hear you enjoyed the pool.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Fairmont Banff Springs on 27 May 2024
Thank you for the 5/5 rating! We greatly appreciate it.

10/10 Excellent

Onkar

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Feel good
Stayed 1 night in May 2024
Response from Fairmont Banff Springs on 23 May 2024
Thank you for the 5/5 rating. It is appreciated.

10/10 Excellent

Michael

Travelled with partner
Our favorite hotel in the world so far. Spectacular!
Stayed 1 night in May 2024
Response from Fairmont Banff Springs on 21 May 2024
We are honored! Thank you for the lovely comments and for staying with us.

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairmont customer service and experience always impresses
Stayed 2 nights in May 2024
Response from Fairmont Banff Springs on 20 May 2024
Thank you for the positive feedback! We appreciate it.

10/10 Excellent

Kairui

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, the staffs there are friendly, The castle is brilliant
Stayed 2 nights in Apr 2024
Response from Fairmont Banff Springs on 30 Apr 2024
We are happy to see that you experienced warm service. Thank you for your review and for choosing to stay with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Management on 17 Apr 2024
Thank you for the 5/5 score! We do appreciate it.

10/10 Excellent

Kara

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view. Absolutely picturesque.
Stayed 1 night in Apr 2024
Response from Fairmont Banff Springs on 15 Apr 2024
We are happy to see you loved the views! Thank you for sharing.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in a newly renovated room, but the paint and decorating materials were just left right outside the room in the hallway for both days I stayed there.
Stayed 2 nights in Mar 2024
Response from Fairmont Banff Springs on 15 Apr 2024
Our sincere apologies that there were items in the hall by your refreshed room. We will certainly follow up with our team. We do hope that otherwise you did enjoy your stay and thank you for choosing us!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Fairmont Banff Springs on 10 Apr 2024
Thank you for the 5/5 score! We do appreciate it.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Obviously stunning and the history can't be beat.
Stayed 1 night in Apr 2024
Response from Fairmont Banff Springs on 8 Apr 2024
Thank you for the positive review!

10/10 Excellent

Gurmeet

Liked: Cleanliness, amenities, property conditions & facilities
Five stars
Stayed 1 night in Mar 2024
Response from Fairmont Banff Springs on 8 Apr 2024
Thank you Gurmeet!

10/10 Excellent

Mehmet Tansu

Stayed 2 nights in Mar 2024
Response from Fairmont Banff Springs on 25 Apr 2024
Thank you for the positive score. It is appreciated.

10/10 Excellent

Simon

Stayed 6 nights in Mar 2024
Response from Fairmont Banff Springs on 25 Apr 2024
Thank you for the 5/5 rating. We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 1 night in Mar 2024
Response from Fairmont Banff Springs on 8 Apr 2024
Thank you Ron. We appreciate it.

10/10 Excellent

Jennifer

Stayed 2 nights in Mar 2024
Response from Fairmont Banff Springs on 25 Apr 2024
Thank you for the excellent rating. We greatly appreciate it.

10/10 Excellent

Karamjit

Travelled with partner
Simply awesome experience
Stayed 3 nights in Mar 2024
Response from Fairmont Banff Springs on 28 Mar 2024
Thank you so much. We appreciate it!

2/10 Terrible

Chongwai

Stayed 3 nights in Mar 2024
Response from Fairmont Banff Springs on 15 Apr 2024
We are so sorry to see your low score. Our records did not indicate any known concern while you were our guest. If we can assist you please do let us know as we care about your experience greatly.

10/10 Excellent

Hongtao

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It is great!
Stayed 1 night in Mar 2024
Response from Fairmont Banff Springs on 22 Mar 2024
Thank you Hongtao for this high rating. It is greatly appreciated.

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, large hotel but never seemed crowded.
Stayed 7 nights in Mar 2024
Response from Fairmont Banff Springs on 18 Mar 2024
Thank you for the review, Debbie. We appreciate your time and hope to see you again.

10/10 Excellent

Chris, Langhorne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of most spectacular properties in one of the most spectacular locations I have ever visited.
Stayed 3 nights in Mar 2024
Response from Fairmont Banff Springs on 18 Mar 2024
That means so much to us. Thank you for sharing and please visit again!

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is outstanding and the service is impeccable. We would absolutely stay again
Stayed 3 nights in Mar 2024
Response from Fairmont Banff Springs on 18 Mar 2024
Thank you! Let us know if we can help with your future plans.

10/10 Excellent

Tausha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and outstanding service
Stayed 3 nights in Mar 2024
Response from Fairmont Banff Springs on 18 Mar 2024
Thank you for the 5/5 score and positive comments. We appreciate it.

10/10 Excellent

Link

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, staff is very friendly and helpful. Although my suite was not ready when we arrived at 7pm (even though check in is at 4pm). After waiting 30min, they figured it out and accommodated us into a different suite that was ready. Valet parking was great and breakfast at the vermillion room was wonderful. Will be coming back again !
Stayed 1 night in Mar 2024
Response from Fairmont Banff Springs on 15 Mar 2024
Thank you for your feedback and our apologies for the delay for your room. We are happy to hear you truly enjoyed your time and would return. Please do let us know how we can assist you in the future!

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Fairmont Banff Springs on 11 Mar 2024
Thank you for the great rating!

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Mar 2024
Response from Fairmont Banff Springs on 11 Mar 2024
Thank you for the 5/5 score! We do appreciate it.

10/10 Excellent

James, Calgary

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Perfect stay for a first timer
Stayed 2 nights in Mar 2024
Response from Fairmont Banff Springs on 4 Mar 2024
Thank you for the 5/5 rating James. It is greatly appreciated.

10/10 Excellent

Robert Addington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Feb 2024
Response from Fairmont Banff Springs on 28 Feb 2024
Thank you so much for rating your experience. We hope to see you again.

8/10 Good

Christoper

Stayed 5 nights in Feb 2024
Response from Fairmont Banff Springs on 28 Feb 2024
We appreciate your scoring your experience and do hope to see you again.

10/10 Excellent

kurt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service and cleanliness a 5 star resort spa
Stayed 2 nights in Feb 2024
Response from Front Office Management on 26 Feb 2024
Thank you for the positive review and feedback. It is greatly appreciated!

10/10 Excellent

andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding banff
Amazing scenery and Service
Stayed 4 nights in Feb 2024
Response from Fairmont Banff Springs on 26 Feb 2024
Thank you Andrew for your high score! We appreciate it.

4/10 Poor

James

Liked: Cleanliness, staff & service
Disliked: Room comfort
Not for me
If you like colossal buildings filled with thousands of people milling about with chaotic energy and loud voices, loud music being pumped in, overcrowded restaurants louder than nightclubs, and pools filled with screaming children... then this is your place. This was my first time staying at a super high-end hotel, and I cut my stay short. I was so hoping for quiet, sophisticated luxury with rooms with historical character that reflect the area, serene saltwater hot tubs and pools with aromatherapy and tranquil setting, comfortable, approachable dining areas and food that accommodates a variety of palates. I was unable to use any of the amenities as the decibel level was extreme and everywhere was over-run by people who don't have inside voices. I went back to the Moose Hotel and Suites, where I found the soft, relaxing atmosphere I was looking for. Fairmont has a lot to learn about luxury culture and creating a welcoming place for everyone and not just rampaging, selfish, discourteous tourists.
Pretty views, but that's the only good part.
Stayed 3 nights in Feb 2024
Response from Fairmont Banff Springs on 23 Feb 2024
Thank you for taking the time to share your experience, and for also speaking with our team during your stay over the Family Day holiday weekend. We are so sorry that not all aspects of your stay were as you had hoped given our business levels. We have shared your review with our team. We appreciate hearing while you were here that our team members and guestroom itself were excellent. We hope that other Fairmont properties might meet your needs in the future and please do not hesitate to let us know if we can ever personally assist you again.

10/10 Excellent

Norman

Stayed 1 night in Feb 2024
Response from Fairmont Banff Springs on 23 Feb 2024
Thank you for the 10/10 rating. We appreciate it!

10/10 Excellent

Amir

Stayed 1 night in Feb 2024
Response from Fairmont Banff Springs on 20 Mar 2024
Thank you Amir for the 5/5 rating on Expedia. It is greatly appreciated!

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and amenities. Great staff as well.
Stayed 2 nights in Feb 2024
Response from Fairmont Banff Springs on 12 Feb 2024
Thank you for the positive review and feedback. It is greatly appreciated!

10/10 Excellent

Munaf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprise and delighted!!
Stayed 1 night in Feb 2024
Response from Fairmont Banff Springs on 12 Feb 2024
Thank you for the positive feedback. We hope to see you again soon.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Fairmont Banff Springs on 12 Feb 2024
Thank you for the 5/5 score Maria. We appreciate it.

10/10 Excellent

Oakley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So magical here
Stayed 4 nights in Feb 2024
Response from Fairmont Banff Springs on 12 Feb 2024
Thank you for placing a review on Expedia. We hope you will return again soon.

10/10 Excellent

Xing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice. I like the free tour for building. Lots of nice story.
Stayed 1 night in Feb 2024
Response from Fairmont Banff Springs on 12 Feb 2024
We are happy to see you enjoyed the hotel history tour. Thank you for sharing!

10/10 Excellent

Jean-Mathieu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 3 nights in Feb 2024
Response from Fairmont Banff Springs on 12 Feb 2024
Thank you for the great rating!

10/10 Excellent

Warren

Liked: Cleanliness, amenities, property conditions & facilities
Loved the restaurant
Stayed 2 nights in Jan 2024
Response from Fairmont Banff Springs on 12 Feb 2024
Thank you for visiting our hotel / dining venues. We appreciate the positive feedback.

10/10 Excellent

Jodie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing servixe
Stayed 2 nights in Jan 2024
Response from Fairmont Banff Springs on 6 Feb 2024
Thank you so much for the positive rating Jodie. We do appreciate it.

10/10 Excellent

Klaus

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay. But super expensive.
Stayed 1 night in Feb 2024
Response from Front Office Management on 4 Feb 2024
We are happy to see your positive review Klaus. Thank you so much and please do come again.

10/10 Excellent

Sunny, RICHOMOND

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel to stay with stunning view !!!
Stayed 2 nights in Jan 2024
Response from Front Office Management on 31 Jan 2024
Thank you Sunny for the perfect score! There are certainly some stunning views from the property and we're glad to hear you enjoyed them during your time with us!

8/10 Good

Haian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything is okay for an Fairmont property
Stayed 2 nights in Jan 2024
Response from Fairmont Banff Springs on 29 Jan 2024
Thank you for taking the time to rate your experience. We hope next time it can be a 5!

10/10 Excellent

Casey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, loved the hot pools and view from the bar!
Stayed 1 night in Jan 2024
Response from Fairmont Banff Springs on 29 Jan 2024
We are happy to see how much you enjoyed it. Thank you!

10/10 Excellent

Darrin, Pacifica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb quality and kind and attentive staff.
Stayed 4 nights in Dec 2023
Response from Front Office Management on 23 Jan 2024
Thank you for the positive score Darrin! We appreciate it and hope to see you again.

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel, the property is fantastic, the staff is so friendly, varying and helpful. The food is fantastic. Definitely an awesome experience.
Stayed 2 nights in Jan 2024
Response from Fairmont Banff Springs on 22 Jan 2024
Thank you so much! We appreciate the positive feedback.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Fairmont Banff Springs on 22 Jan 2024
Thank you for the 5/5 score, George. We appreciate it and hope to see you again soon.

8/10 Good

Cassia

Stayed 2 nights in Jan 2024
Response from Fairmont Banff Springs on 12 Feb 2024
Thank you! We hope to see you again.