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Reviews of Super 8 by Wyndham Joppa

2 out of 5
Super 8 by Wyndham Joppa
1015 Pulaski Hwy, Joppa, MD

Reviews

7.2

Good

Rating 10 - Excellent. 53 out of 252 reviews" "
Rating 8 - Good. 97 out of 252 reviews" "
Rating 6 - Okay. 52 out of 252 reviews" "
Rating 4 - Poor. 28 out of 252 reviews" "
Rating 2 - Terrible. 22 out of 252 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Henry

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Entire hotel was run down and not very clean. In fact it closed down while I was staying there. Hope they return my money for the night they kicked me out.
Stayed 1 night in Aug 2019

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Very nice, pretty good breakfast the waffle maker machine is pretty cool and the waffles are great ‼️!
Stayed 2 nights in Aug 2019
Response from Phyllis-Manager on 26 Aug 2019
Good afternoon Tanya for your kind review. We do hope we will have the pleasure of seeing you again in your future travels. Have a wonderful day.

6/10 Okay

Eliseo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad customer service
The worst experience I ever had was with the person in the front desk on Monday 8/12/19. He was very rude to us when asking for an extra key and told us we didn’t need any. I rent hotel rooms a lot for business and am very disappointed about his service if you deal with customers you need to be polite. The next day another gentleman was at the front and was totally different he gave me an extra key because it was not working. The following day the same rude person was at the desk and refused again to help us.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to 95. It was very close to the highway and gas stations
Stayed 1 night in Aug 2019
Response from Phyllis-Manager on 20 Aug 2019
Good afternoon Thank you for your review. I do hope we will have the pleasure of seeing you again in your future travels.

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Phyllis-Manger on 14 Aug 2019
Good afyernoon John. Thank you for your 8 out of star review. I do hope we will have the pleasure of seeing you again in your future travels.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Phyllis-Manager on 6 Aug 2019
Thank you for your review of your stay. I do hope we will have the pleasure of seeing you again in your future travels.

8/10 Good

Eug

Travelled with partner
Liked: Staff & service
Some smell and damaged stuff but cheap! Great for emergency if needed.
Stayed 1 night in Aug 2019
Response from Phyllis-Manager on 6 Aug 2019
Thank you for your review. I do hope we will have the pleasure of seeing you again in your future travels.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Phyllis-Manager on 31 Jul 2019
Good afternoon Donald thank you for your 10 out of 10 score for your stay. It is a pleasure when our guest are satisfied with their stay. I do hope to see you again in your future travels. Have a great day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Phyllis-Manager on 31 Jul 2019
Thank you Anonymous for your 4 out of 5 star review. I do hope we will have the pleasure of seeing you again soon. Have a great day.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Phyllis-Manager on 25 Jul 2019
Thank you for your review. I do hope we will see you again in your future travels.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rate, clean, safe and friendly!
I come to joppa md a lot for work and have stayed in many places, this is the cleanest and most comfortable place by far. All of the staff including the maids who tend to my room everyday are the best people I have ever dealt with. Thank you all!
Stayed 7 nights in Jul 2019
Response from Phyllis-Manager on 25 Jul 2019
Thank you for your kind review. I will let the housekeeping staff know of your review. I do hope we will have the pleasure of seeing you again in your future travels. Have a wonderful day.

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just fine. Clean and comfortable so very happy with the stay. This will be my go to hotel when in the area from now on.
Stayed 1 night in Jul 2019
Response from Phyllis-Manager. on 16 Jul 2019
Good afternoon Larry. Hope your day is well. Thank you for your review. It means a lot when our guest are satisfied with their stay. I will share with the staff your kind words. Please enjoy the rest of your day.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from Phyllis-Manager. on 16 Jul 2019
Thank you for your 5 out of 5 review. I am pleased everything went well. Please enjoy the rest of your day. Hope to see you again in your future travels.

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Phyllis-Manager on 16 Jul 2019
Thank you Kathy for your 8 out of 10 review. I do hope we will have the pleasure of seeing you again in your future travels.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from phyllis-Manager on 16 Jul 2019
Thank you for your review. I do hope you will give us another chance. Hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Phyllis-Manager on 10 Jul 2019
Thank you for your score. Any feedback is helpful so we may improve our guest stay. I do hope we will see you again in your future travels. Please enjoy the rest of your day.

6/10 Okay

Keirstein

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Phyllis-Manager on 10 Jul 2019
Good after noon Keirstein. Hope your day is well. Thank you for your score. I do hope with your next stay we can make your stay a 10 out of 10. Have a great day.

6/10 Okay

Verified traveller

Stayed 3 nights in Jul 2019
Response from Phyllis-Manager on 9 Jul 2019
Thank you for your review. I do hope we will have the pleasure of seeing you again in your future travels Have a great day.

8/10 Good

Nicki

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
On the morning after our fifth night there, we woke to a mouse in our room. This is understandable because the hotel is surrounded by a wooded area and we had left food out on the desk overnight. The staff was very accommodating and moved us to another room and we never saw another critter. They also comped me one night of my 8-night stay for the trouble. I looked for cheap accommodations, so I would never expect this place to be perfect. The front desk staff certainly operates at a 5-star level in my opinion. My ONLY real complaint would be that the carpeting feels very dirty under my feet. It left my bare feet black, so wear shoes/slippers.
Stayed 8 nights in Jun 2019
Response from Phyllis-Manager on 2 Jul 2019
Good afternoon Nicki. Thank you for your review. I am sorry about your issues you faced while here. I do hope we will have the pleasure of seeing you again your future travels. Have a wonderful day.

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from Phyllis-Manager on 25 Jun 2019
good afternoon. Thank you for your feedback. I am oleased everything went well with your stay. I do hope we will have the pleasure of seeing you again in your future travels. Have a great day.

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2019
Response from Phyllis-Manager on 24 Jun 2019
Dear anonymous, I am sorry everything did not go well with your stay. I am sure we will try to resolve any issues you faced while here. I do hope you will give us another chance. Please enjoy the rest of your day.

2/10 Terrible

Tiredofthis

Disliked: Staff & service
Was treated very rudely by desk clerk after I offered a Massachusetts state-issued photo ID card that they refused to accept.
Stayed 1 night in Jun 2019
Response from Jackie on 24 Jun 2019
Please accept my sincerest apology for the confusion regarding acceptance of your state-issued ID. I will certainly look into this matter as we never want our guests to feel that they have been treated "very rudely". We want every guest to feel welcome and appreciated.I will work to make sure this does not happen again. Thank you for letting us know.

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Phyllis-Manager on 18 Jun 2019
Good afternoon Thank you for your feed back. I do hope we will see you again in your future travels. Have a great day.

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This price of the motel was cheap and unfortunately the motel grounds reflect why the price is so cheap. We had to travel to Maryland for an emergency and needed a reasonable hotel for a few nights. The location of the motel is great. Immediately upon walking into the room there was a very moldy smell. The AC unit was very dirty with dust and dirt that were visible, the rugs are sticky and the water pressure in the bathroom is so bad that the water barely comes out of the shower. The beds were a bit hard and uncomfortable to sleep on. With this motel you get exactly what you pay for.
Stayed 2 nights in Jun 2019
Response from William-General Manager on 5 Jun 2019
Thank you for your feedback. It is important to us that we correct what ever issue was that you faced while here at the Super8. We will be looking into the problems you stated. Thank you again for your feed back.

8/10 Good

Verified traveller

Stayed 4 nights in May 2019
Response from Phyllis-Manager on 14 Jun 2019
Thank you for your review. We do hope we will have yhe pleasure of seeing uyou again in your future travels. Have a great day.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Sink did not work, so that was disappointing. Probably won’t go here again
Stayed 1 night in May 2019
Response from Phyllis-Manager on 27 May 2019
I do apologize about the issues you had while here at the Super8. I will check into this issue and have it corrected immediately. Please enjoy the rest of your day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Phyllis-Manager on 27 May 2019
Thank you for your 10 out of 10 score. We are pleased your stay was a positive one. I do hope we will have the pleasure of seeing you again in your future travels. Please enjoy the rest of your day.

10/10 Excellent

S

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff. Nice room. Only problem is that the turn in is a little hard to find but once you see the sign it’s a cute little place to stay. They even have a cute little lake outside
Stayed 1 night in May 2019
Response from Phyllis-Manager on 27 May 2019
Thank you for your kind review. I will relay to the staff of your comment about their friendliness. I do appreciate your review. Please enjoy the rest of your day.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and parking lot. Nice clean room.
Stayed 1 night in May 2019
Response from Phyllis-Manager on 27 May 2019
Thank you for your kind review. I do hope we will have the please of seeing you again in your future travels.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019
Response from Phyllis-anager on 20 May 2019
Thank you for your review. I do hope while you were here with us we made your stay as comfortable as possible. I do hope we will have the pleasure of seeing you again in your future travels. Please enjoy the rest of your day.

2/10 Terrible

Debbie

Disliked: Cleanliness, property conditions & facilities
Did Not Stay. Checked-In/Checked-Out
Cigarette burn holes in the bedspread. Rumpled bed sheets - fitted sheet was pulled off the corner of the mattress. Black flecks of debris on sheets. The room was dark & dinghy. Upon check-in we noticed a sign that said the motel was “pet friendly” - the Desk Attendant confirmed that this includes All rooms. (I have allergies) Also - when we mentioned the burn holes (we had reserved a non-smoking room) he explained that all the bedding, towels, etc. are shared & not separated smoking/non. This motel is very old & run down. Badly in need of renovation & upgrade. Hopefully we will see our refund soon...
Stayed 2 nights in May 2019
Response from Billy-GM on 9 May 2019
Good afternoon Debbie. Thank you for your review Good or bad shows us what we need to work on. We apricate your feed back Please enjoy the rest of your day.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here years ago and it was ok, we stayed here again in March and just now in May and the place is vastly improved. They still working on it but I highly recommend, location was great for our families needs, easy on and off the highway in my opinion, and staff is very nice.
Stayed 3 nights in May 2019
Response from Phyllis=Manager on 9 May 2019
Good afternoon Kevin thank you for your kind review. I do hope we will have the pleasure of seeing you again in your future travels. Please enjoy the rest of your day.

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Just okay
Not the cleanest place but a pretty comfortable stay. Staff was OK. Probably would not stay here again.
Stayed 1 night in Apr 2019
Response from Manager on 29 Apr 2019
Thank you for your feedback. I am sorry you were not satisfied with your stay. I do hope we will have another chance of having you back again. Please enjoy the rest of your day.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Made a reservation & when I went to check in, no rooms were available
Stayed 1 night in Apr 2019
Response from Phyllis-Manager on 5 May 2019
I am so sorry about your issue you had with your reservation. I do hope you give us another change. Please enjoy the rest of your day

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Phyllis-Manager on 16 Apr 2019
Good afternoon . I am sadden to here you we not pleased here at the Super8. I apologize and hope you will give us another chance. Please enjoy the rest of your day.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tony makes your stay great!
In addition to the recent renovations to the property, I must say that Tony, the morning front desk staff presents a quiet professional demeanor. One morning at an hour and a half past the breakfast start time, there was nothing at all laid out. Tony showed up and was "johnny on the spot" with everything, which absolutely made my day and the family with children that recently arrived. Tony did not mutter a single complaint, but simply smiled and took care of business quickly. Extremely courteous!
Stayed 1 night in Apr 2019
Response from Phyllis-Manager on 9 Apr 2019
Thank you so much for your kind review. I will let Tony know of your kind words. We are pleased you had a good experience while here at the Super8. I do hope we will have the pleasure of seeing you again in your future travels. Please enjoy the rest of your day.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find the entrance to the parking lot but otherwise a good hotel. Fast, easy, inexpensive! I only went at night and left in the morning but it was what I needed and worked out just fine!
Stayed 1 night in Apr 2019
Response from Phyllis-Manager on 9 Apr 2019
Thank you so much for your review. I do hope we will have the pleasure of seeing you again in your future travels. Please enjoy the rest of your day.

2/10 Terrible

Jimenez, Aberdeen, MD

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Black tar gunk stained tub. Public hair all over and in between the sheets. Burn marks on the blanket cover. Carpet was moist when walking barefoot. Requested a different room. Even worse.
Stayed 1 night in Mar 2019
Response from Phyllis-Manager on 30 Mar 2019
Good afternoon Jimenez. I am so sorry and do apologize for your issues you faced while here. Rest assure I will be looking into these issues. Please enjoy the rest of your day.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Very clean hotel, helpful staff,
Stayed 1 night in Mar 2019
Response from Phyllis-Manager on 28 Mar 2019
Thank you for your review Adam. I am very pleased that our staff was there to help you with your needs. I will share that with our staff. I do hope we will have the pleasure of seeing you again in your future travels. Please enjoy the rest of your day.

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Phyllis-Manager on 28 Mar 2019
Good afternoon Maria Thank you for your 10 out of 10 review. It pleases our staff when the guest you, Maria was satisfied with their stay. We do hope we will have the pleasure of seeing you again in your future travels. Have a great day.

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Phyllis-Manager on 26 Mar 2019
Thank you Maria for your 10 out of 10 review. We do appreciate your review. It is important to us that our guest are satisfied with their stay. I do hope we will have the pleasure of seeing you again in your future travels. Have a great rest of your day.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Phyllis-Manager on 26 Mar 2019
Thank you Michael for your review. I do hope we will have the pleasure of seeing you again in your future travels. Have a great day.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man at the counter, think his name was Antonio, went above and beyond for us. Very friendly and helpful. Even went to stockroom to get us an extra pillow so my husband could be comfortable after eye surgery.
Stayed 2 nights in Mar 2019
Response from Phyllis-Manager on 26 Mar 2019
Good afternoon I do hope all is well after the surgery. Thank you so much for your kind words about our Front Desk Attendant Tony. I will share your review with him.. I am sure it will please him knowing he was thanked for his service. Please enjoy the rest of your day. Hope to see you again in your future travels.

6/10 Okay

Verified traveller

Nothing to write home about. Tub could be replaced.
Stayed 1 night in Mar 2019
Response from Manager on 21 Mar 2019
Good afternoon, we are sorry that your stay with us was less then desirable and will be looking into the issues right away. I hope we get another chance to serve you again on your travel needs.

8/10 Good

Timothy, Joppatown md

Liked: Cleanliness, amenities, property conditions & facilities
It had a pond you can fish in very quiet country setting very clean
Stayed 1 night in Mar 2019
Response from Phyllis-Manager on 18 Mar 2019
good afternoon Timothy. Thank you for your kind review. We are very pleased you enjoyed your stay with us. I do hope we will have the pleasure of seeing you again in your future travels. Please enjoy the rest of your day,

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2019
Response from Phyllis-Manager on 3 Apr 2019
Thank you for staying here at the Super8 in Joppa. I am sorry that you had an issue while here. We will check to see where we can improve any issues you faced while here. I do hope we will have the pleasure of seeing you again in your future travels. Please enjoy the rest of your day.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍☺
Always a nice clean peaceful place to enjoy a night or weekend stay. Love the lakeside rooms.
Stayed 2 nights in Feb 2019
Response from Phyllis-Manager on 6 Mar 2019
Good afternoon Michael . Thank you for your kind review Our staff will be pleased to know you enjoyed your stay. I do hope we will have the pleasure of seeing you again in your future travels. Please enjoy the rest of your day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Phyllis-Manager on 3 Apr 2019
Thank you for your 5 star rating. We are very pleased your stay was satisfying and up to your standards. Please enjoy the rest of your day.

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2019
Response from Phyllis-Manager on 3 Apr 2019
Sorry about your stay here at the Super8 in Joppa. I will be checking into the issues you faced while here. I do hope you will give us another chance. Please enjoy the rest of your day.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019
Response from Phyllis-Manager on 3 Apr 2019
Thank you so very much for youe 5 star rating. Our staff will be pleased to know you were happy with your stay. I do hope we will see you again in your future travels. Have a great day.