4/10 Poor
Wendy
Travelled with family and small children
6 Jun 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of four stuck in BWI overnight due to weather related cancellation of our flight. After seeing a 8.4 rating and a 1 bedroom suite available so booked it. Our first room assignment was directly across the hall from a Domestic Violence with 2 police officers call where the front desk had to “lock the women out of their room because they were avoiding the officers”. I told her “we’d have to step over the meth head to enter our room, the woman was being yelled at by the officer because the name she was giving didn’t match her ID and I did not love that my children just had to witness that.” She said she’d reassign our room to a different building. I was not happy she chose the first assignment in the first place knowing the police were on scene and they had to lock them out of the room. She apologized and said she’d find us a “nice room” Once in the new room it was terribly used and damaged. I hope the red stains on the sofa bed mattress and carpet was just juice or wine, there was white sticky candy or frosting in the carpet, the sofa cushions looked like they were chewed on by a dog. My children slept ON TOP of the sofa since the mattress was disgusting! This was a “nice room”????? So gross!
Wendy
Stayed 1 night in Jun 2024