Lobby

Reviews of Delta Hotels by Marriott Baltimore North

3.5 out of 5
Delta Hotels by Marriott Baltimore North
5100 Falls Road, Baltimore, MD

Reviews

8.2

Very good

Rating 10 - Excellent. 381 out of 1003 reviews" "
Rating 8 - Good. 403 out of 1003 reviews" "
Rating 6 - Okay. 120 out of 1003 reviews" "
Rating 4 - Poor. 67 out of 1003 reviews" "
Rating 2 - Terrible. 32 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel experienced a watermain break while we were there. We had no water, breakfast was abbreviated; however, the staff made us as comfortable as possible. I would be willing to stay there again, if things were more normal.
Stayed 2 nights in Apr 2024
Response from General Manager on 25 Apr 2024
Dear Michael,Thank you for allowing Delta Hotels by Marriott Baltimore North to host your recent stay. While we're glad you had a pleasant visit, we're very sorry for the unexpected issue that occurred with the water pipe that burst in the area. As this was not associated with the hotel and out of our control, we're happy to hear you appreciated our team's effort in making the situation as comfortable as possible. We're grateful for your comments, and we hope to have the opportunity to welcome you back on another occasion.

2/10 Terrible

JOEL

Disliked: Staff & service, property conditions & facilities
There was a water main break at the property so we weren’t able to stay there!!!! We received NO email or phone communication from Marriott ahead of time, so we only learned the situation when we arrived! Someone at the reception desk gave us a piece of paper with the names of four alternative hotels on it, and we were lucky to book the LAST room available at one of them!
Stayed 2 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Joel,We sincerely apologize for the inconvenience caused by the unexpected issue with the water. Unfortunately, a water pipe had burst in the area, which was outside of the hotel's control. We strive to communicate such situations proactively, and we regret that you did not receive advance notice. Your feedback is invaluable, and we assure you we will review our communication procedures to prevent similar occurrences in the future. However, it is good to learn that our team was able to provide you with alternative accommodations swiftly. Should you return to the area, we hope to have the opportunity to host you so you can experience all we have to offer.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Andree D.W.

Travelled with family
Location of hotel was awesome 7 miles from the Sinai hospital. But, unfortunately pipes water broke. We didn’t have running water, phone didn’t work either.
Stayed 1 night in Apr 2024
Response from General Manager on 12 Apr 2024
Dear Andree,It's great to hear our location was convenient for your visit to Sinai Hospital. However, we sincerely apologize for the unexpected issue with the water pipe and the phone oversight. Our team hopes to have an opportunity to welcome you back for a fully enjoyable experience.

8/10 Good

Christopher I.

Travelled with family
Liked: Property conditions & facilities
I was an overnight stay on March 31st and when we arrived in the room, we did notice that the room was not clean. The desk was not wiped down and the floors were not vacuumed, as there was hair and food crumbs on the floor, from the desk to the bed.
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Dear Christopher,Thank you for taking the time to provide a review of your stay at Delta Hotels by Marriott Baltimore North. We are sorry to hear that you had issues with your room as this is not the impression we want for our guests. Please know that our staff is always available to assist with any needs. We hope you will consider staying with us again so we can provide the service deserved.

10/10 Excellent

Christopher, Rockford

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Ayesha

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Wahnetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and clean. The room was very spacious
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Wahnetta,We're honored to have earned your compliments on our attention to cleanliness and peaceful atmosphere. Thank you for taking the time to rate your stay and award us with a five-star rating. Please come back to Delta Hotels by Marriott Baltimore North anytime you travel back to Charm City!

8/10 Good

Stephanie

Stayed 5 nights in Mar 2024

10/10 Excellent

Peggy

Travelled with family
Check in smooth- staff very pleasant
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Peggy,Thank you for choosing Delta Hotels by Marriott Baltimore North! Your kind words genuinely encourage us to continue our efforts to deliver a uniquely tailored, authentic, and locally rooted experience to every individual who walks through our doors. We take pride in providing a phenomenal experience for our guests, and we value your feedback. It was our pleasure to host you, and we hope to see you again for another memorable visit!

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant check in, easy free parking, large clean room with microwave and refrigerator.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Jacqueline,It was a pleasure hosting you at Delta Hotels by Marriott Baltimore North! We're glad our clean, well-appointed rooms had everything you needed and that you appreciated our easily accessible parking. The next time you're in town, please come see us again.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking and location
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Kimberly,Thank you for being our guest and sharing your kind review. We are delighted our convenient parking and great location helped you enjoy your stay. We look forward to welcoming you back to Delta Hotels by Marriott Baltimore North again soon.

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service
It was an average stay.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Joseph,Thank you for your review. We're pleased to note that you were satisfied with your overall stay. If you have any suggestions for ways we can elevate our guest experience, please feel free to reach out to us offline. It was a pleasure having you here, and we hope you enjoyed your time in Baltimore.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was convenient for our needs, priced well, and the coffee tasted great!
Stayed 2 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Chris,We're delighted to hear our hotel met your needs and offered value during your stay. It's also great to know our coffee was a highlight for you! It would be a pleasure to welcome you back to Delta Hotels by Marriott Baltimore North for another enjoyable stay.

10/10 Excellent

Siamak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Eva

Travelled with family
Liked: Staff & service
Their website is misleading. There are no microwaves in rooms. There is one on each floor. The restaurant they mention that is open until late is no longer there. Its been closed for years. There is however a cafe "Easy Like Sunday" which is very good but pricey. The hotel is very hard to find. Not enough signage. A lot of construction going on. The stainless steel small trashcans in the room and bathroom need to be cleaned. Had dead bugs in them and needed to be wiped down on outside. Beds were comfortable. TV had only a few channels you could watch on the 1st day we were there but had many more channels on the 2nd day. Room was a nice size. They should probably talk about the few shops that are right there in their advertising.
Stayed 2 nights in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Eva,Thank you for sharing your thoughts. Please know that microwaves are only available when booking a suite, and while guests can enjoy light food fare at our Scoozi Lobby Bar, we do not advertise an on-site restaurant at this time. This information can be found across all booking sites, though we apologize for any confusion experienced. It would be a pleasure to welcome you back in the future for a more relaxing stay, so please consider keeping us in mind the next time you're visiting Baltimore.

10/10 Excellent

Darline, Orange

Stayed 2 nights in Feb 2024

8/10 Good

Jodean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some improvements can be made, but the staff and accomodations make staying here worth it
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Jodean,Thank you for sharing your feedback with us. We're delighted that our team and accommodations made your stay worthwhile. Your insights are valuable as we continually strive for improvement. We look forward to welcoming you back to Delta Hotels by Marriott Baltimore North and providing an even better experience.

4/10 Poor

Gainda

Stayed 1 night in Feb 2024

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Avery

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Kind of hard to find the hotel on the site - follow the posted signs, especially since there is a lot of construction around the loop road (as of Jan 2024). Otherwise, the hotel is nice.
Stayed 1 night in Jan 2024
Response from General Manager on 30 Jan 2024
Dear Avery,Thank you so much for choosing to stay with us at Delta Hotels by Marriott Baltimore North. Our goal is to provide every guest with a great experience, so we're delighted that was the case for you. However, we offer our sincere apologies for any trouble you had locating our property and for any inconvenience this may have caused you. Nevertheless, we trust this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.

6/10 Okay

Eldor

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Adequate but little more. Poor breakfast, inconvenient location, tattered at the edges with a very noisy HVAC. Room itself was comfortable and reasonably well appointed. The staff, once one got their attention, was pleasant. Will not return.
Stayed 2 nights in Jan 2024
Response from General Manager on 26 Jan 2024
Dear Eldor,Our top priority is to provide our guests with a flawless stay, so we are disheartened to learn that you didn't enjoy your experience at our hotel. We are constantly working to improve and will use your constructive comments as a guide to help us enhance our accommodations, service, and amenities. Should you return to Baltimore, we hope you'll give us another chance to change your perception of our property.

10/10 Excellent

azuka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

leah

Travelled with family
Fine hotel, near where we wanted to be.
Stayed 2 nights in Jan 2024
Response from General Manager on 18 Jan 2024
Dear Leah,It's wonderful to know that you had a great time with us and that our location was perfect for your needs! Thank you so much for the high rating, and we hope to see you again soon.

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Ellen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this hotel when in Baltimore.
Stayed 1 night in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Ellen,Thank you for returning to Delta Hotels by Marriott Baltimore North. We're so glad you had a great experience, and it was our pleasure to serve you again. We appreciate you sharing your review, and our team looks forward to your next visit.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay !
Check-in was very quick. The room is very spacious and bed is comfortable. Tv is great for Netflix and chill. Love the desk so that I can do some work if I wanted. Body mirror is awesome. Love the shower pressure and the soap options. Nice view of the quad area as I can look right at a restaurant across the way. Alot of space to put clothes away and I love the lounge chair. Lobby is decorated nicely. Front desk staff was welcoming and friendly. I would stay here again. The breakfast was very convenient. Coffee really good and snack options were awesome. This is my hotel when I stay.
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Robin,Exceptional is a word we love to hear! From our comfortable accommodations and excellent amenities to our hospitable team and delicious breakfast offerings, we strive to exceed expectations with every visit. Thank you for your kind words, and we look forward to welcoming you back to our lovely property!

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great. Staff was great. Definitely a clean establishment
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan 2024
Dear Gabrielle,Our spotless accommodations and wonderful staff are just some of the reasons our guests enjoy staying at Delta Hotels by Marriott Baltimore North, so we are thrilled you were also impressed. Thank you for being our guest and sharing your lovely review. We look forward to welcoming you back on future visits to the area.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not the best
One bed was fine to sleep in, but the other bed was partially unusable because part of the mattress was sagging seriously. We had problems with a slow-to-drain sink, a fixed showerhead that had water coming only out of a central point (and at rather dramatically piercing effect), and no hair conditioner. The latter issues were reported to the front desk the second morning we were there. Nothing was fixed. Room is a bit run-down.
Stayed 2 nights in Dec 2023
Response from General Manager on 6 Jan 2024
Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any issues with the beds and bathroom. We'll look into your comments further, and we hope you'll consider staying with us again during your next trip.

2/10 Terrible

Mario

Stayed 1 night in Dec 2023

8/10 Good

Tiffany

Liked: Cleanliness, staff & service

10/10 Excellent

Behrooz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Monique

Business traveller
Disliked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2023

6/10 Okay

ronald

Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Andrew

Travelled with partner
Great location, very clean room. Elevators in bad shape. Adjacent stores in transition.
Stayed 1 night in Nov 2023
Response from General Manager on 12 Nov 2023
Dear Andrew,Thank you for your review. We're delighted that our excellent location and standards of cleanliness impressed you, and we appreciate your feedback about our elevators and nearby stores. It was truly a pleasure having you here, and we're looking forward to your return!

8/10 Good

Regina

Liked: Cleanliness, staff & service
I stay at this property often and it often has issues which are usually easily resolved. This stay there was a previous water issue which was resolved but there were residual issues like the water still running brown. I did report to the front desk and was asked to move to another room which I did and did not have the same issue. They have now added more dining options which is a plus.
Stayed 1 night in Oct 2023
Response from General Manager on 7 Nov 2023
Dear Regina,Thank you for taking the time to leave this thoughtful review, and we sincerely appreciate your continued loyalty. Please accept our apologies for the water issue you experienced. We want to assure you we've shared this concern with management to ensure it's resolved immediately. We're glad you enjoyed our diverse dining options this time around. It's always a pleasure to host you, and we look forward to your next visit!

8/10 Good

Wayne

Stayed 2 nights in Nov 2023

10/10 Excellent

Angela

Stayed 1 night in Nov 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Carl, ATLANTIS

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and good location
Stayed 1 night in Oct 2023
Response from General Manager on 26 Oct 2023
Dear Carl,Thanks so much for your review of Delta Hotels by Marriott Baltimore North. We're glad you enjoyed your stay! It would be an honor to welcome you back anytime.

8/10 Good

Jonelle, Frederiksberg

Liked: Cleanliness, staff & service, amenities
I’ve loved this property for many years. It’s experienced some difficult times after Covid, but seems to be bouncing back. Personally, I experienced some problems that required changing my room, but I credit the staff and their customer service mentality for making the situation go as easily as possible.
Stayed 4 nights in Jul 2023
Response from General Manager on 20 Oct 2023
Dear Jonelle,It was an honor to welcome you back to Delta Hotels by Marriott Baltimore North, and we truly appreciate you being such a loyal guest. Thank you for taking a moment to share your feedback, as well as for giving our team an opportunity to ensure you had a room that best fits your needs and expectations. We are always working to improve and look forward to welcoming you back again soon.

10/10 Excellent

Annemarie

Stayed 1 night in Oct 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

maria

Stayed 1 night in Oct 2023

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

TOC Lunettes

Stayed 1 night in Oct 2023

2/10 Terrible

Teara

Stayed 2 nights in Oct 2023