Indoor pool

Reviews of Hampton Inn Baltimore/Owings Mills

2.5 out of 5
Hampton Inn Baltimore/Owings Mills
10521 Red Run Blvd, Owings Mills, MD

Reviews

8.8

Excellent

Rating 10 - Excellent. 570 out of 1000 reviews" "
Rating 8 - Good. 289 out of 1000 reviews" "
Rating 6 - Okay. 80 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful and friendly. Breakfast were very tasty
Stayed 1 night in May 2024
Response from Kristi on 16 May 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our desire is to make you feel welcome and as comfortable as possible, so we are pleased to hear your comments about our staff and breakfast. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean rooms. Free breakfast, pet friendly
Stayed 1 night in May 2024
Response from Kristi on 15 May 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our goal is to make your stay as comfortable as possible and give you all the amenities that you need, so we are pleased that you liked what we offered. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

4/10 Poor

lisa

Liked: Cleanliness
I did not receive the King size bed room i reserved and paid for. When i inquired- they said it was because I booked on Expedia. Wow. So- that sucks in every way possible.
Stayed 1 night in May 2024
Response from Kristi on 11 May 2024
We do sincerely apologize for the inconvenience, but unfortunately, bed types are not 100% guaranteed when booking through third parties due to the fact that their systems have to communicate with ours, and sometimes their is a delay and/or miscommunication between the two systems. We know that when traveling one wants to be as comfortable as possible and that is our goal, but this is not always possible.

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, amenities
Exceptionally clean, quiet and good window treatments to block out early morning sun.
Stayed 1 night in May 2024
Response from Kristi on 11 May 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our desire is to make you as comfortable as possible, so we are pleased to hear that you found our rooms to be clean, quiet and the blackout curtains worked well for you. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

EMMANUEL

Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 1 night in Mar 2024
Response from Kristi on 8 May 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

8/10 Good

Ronald Steven, Little Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for short visit to my brother. The hotel was convenient to where he lives. I’ve also stayed at Hampton Inns for many years. The bed was comfortable and the room was clean. If I had a problem, usually it was solved within reason. Some things I didn’t make a fuss about such as the phone quality being poor or the clock being off by an hour and there was no way to fix this. Although, if these things were working properly I probably wouldn’t have rated the hotel higher. But I’m not overly fussy. Overall it was a decent stay.
Stayed 4 nights in May 2024
Response from Kristi on 8 May 2024
In your survey you mentioned the clock being incorrect and our phone quality being poor. We are deeply sorry for any inconveniences this may have caused you or your family during your stay. We want your experience with us to be the best. If there are any additional comments you wish to share with us, we look forward to hearing your feedback. We welcome the opportunity to better serve you again in the future.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easily accessible.
Stayed 2 nights in May 2024
Response from Kristi on 6 May 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. It is good to know that our location was convenient for you. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Rhyan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in May 2024

10/10 Excellent

Lakeisha

Stayed 1 night in Apr 2024

8/10 Good

Michael, Manalapan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 3 nights in Apr 2024
Response from Kristi on 2 May 2024
I see in your survey that your scores reflect you were not completely satisfied with your stay? We would love to have your feedback in order to educate our staff so that we can make your next stay with us a 5 out of 5! Thank you again for your loyalty as we do love having you here!

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was kind and professional from the very beginning. The breakfast buffet was amazing.
Stayed 1 night in Apr 2024
Response from Kristi on 30 Apr 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. We are pleased that our staff was able to serve you well and that you enjoyed our breakfast. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Cathie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little confusing as it's next to another similar hotel chain, but staff at both places were patient and professional. Happy I was able to get an early check in.
Stayed 1 night in Apr 2024
Response from Kristi on 29 Apr 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. We are pleased to hear that our staff was able to assist you with early check-in and that you felt there was good service. That is what we strive for. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

8/10 Good

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didn't like was the condition of the indoor pool. The water was cloudy with a small clump of hair on the surface. Wet towels and tee shirts were scattered around. The smell of chloride was so strong that sometimes it would sting your eye. The pool was one of the reasons I chose the hotel. Otherwise the property was in great shape. The staff was helpful and polite.
Stayed 3 nights in Apr 2024
Response from Kristi on 29 Apr 2024
In your survey you mentioned issues with the pool. We are deeply sorry for the inconvenience this caused you and your family during your stay as you came to enjoy the pool specifically. We do try to touch up the pool throughout the day, but sometimes we do get large groups that go in before our staff gets a chance to clean. We will be more vigilant in the future, but please remember you can always let the front desk know and we will have housekeeping/maintenance take care of it. We apologize that your stay was affected by this. If there are any additional comments you wish to share with us, we look forward to hearing your feedback. We welcome the opportunity to better serve you again in the future.

10/10 Excellent

Kaedene

Stayed 2 nights in Apr 2024
Response from Kristi on 13 May 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was friendly!
Stayed 1 night in Apr 2024
Response from Kristi on 15 Apr 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our desire is to make you feel welcome and as comfortable as possible, so we are pleased to hear that you felt our front desk staff was "friendly". If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

4/10 Poor

Charles

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Aged. Staff was nice. Room dated, not the cleanest. I think I was victim of bed bug bites too.
Stayed 1 night in Apr 2024
Response from Kristi on 14 Apr 2024
In your survey you mentioned the hotel being aged/unclean and the possibility of bed bug bites. We are deeply sorry for any inconvenience this may have caused you or your family during your stay. Our hotel will be renovated in the next year or two, so we do realize that our furnishing may come off as being dated, but we do pride ourselves in keeping our property clean. We do apologize that you experienced bites during your stay. As the weather is getting warmer, there may be other insects besides bedbugs, but we would like to investigate to make sure that this is not the case. We know that it can be irritating to have been bitten and we want to make sure that no one else experiences this, whether it is bed bugs or a spider. Please let us know what room you were in so that we can make sure to take care of anything that might be there. Once again, we sincerely apologize that you did not have the best experience with us. If there are any additional comments you wish to share with us, we look forward to hearing your feedback. We welcome the opportunity to better serve you again in the future.

10/10 Excellent

Ranetta

Stayed 6 nights in Mar 2024
Response from Kristi on 2 May 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Thaviess

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best hotel ever
Stayed 2 nights in Apr 2024
Response from Kristi on 10 Apr 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. It encourages us to hear praise like the "best hotel ever" and we hope that we can continue to live up to your expectations. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

6/10 Okay

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
We stay at a lot of hotels due to our daughter in travel sports. This hotel was clean. The staff at the desk were very nice. But the downfall of this hotel is being dated. It could definitely use some new furniture and carpet. The worst part about the furniture is the beds. The mattress was rock hard.
Stayed 1 night in Apr 2024
Response from Kristi on 9 Apr 2024
We are pleased to hear that in general your stay was enjoyable, but in your survey you mentioned the hotel being dated and the mattresses being hard. We know that having a comfortable mattress is one of the most important things in a stay because you need it to be relaxed and to have a good sleep. We will be replacing our mattresses soon, but unfortunately, we know that this does not change the fact that you did not have a restful sleep. We are deeply sorry for any inconvenience this may have caused you or your family during your stay. We do realize that our furniture is a little out of style, but we will be renovating in the next year or two. If there are any additional comments you wish to share with us, we look forward to hearing your feedback. We welcome the opportunity to better serve you again in the future.

10/10 Excellent

Barbara

Travelled with family
Liked: Staff & service, property conditions & facilities
Rooms are nice. Clean. Quiet area.
Stayed 1 night in Apr 2024
Response from Kristi on 7 Apr 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our desire is to give you a comfortable place to stay, so we are glad that you found our rooms nice and clean. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

6/10 Okay

Javier

Travelled with partner
Disliked: Cleanliness
Experience could have been better. Room appeared clean until further inspection. The bed was very hard and lumpy. There was what seemed to be pubic hair in the shower- on the walls and on the ceiling! I went to the main desk and had to wait 5 minutes for someone to appear. I told the employee about the issue. He quickly sent housekeeping to clean. However, when we returned to the room later that night the hair was still in the same location so I took it upon myself to clean.
Stayed 2 nights in Mar 2024
Response from Kristi on 31 Mar 2024
In your survey you mentioned the bed not being comfortable, having to wait for assistance, and issues with cleanliness. We are deeply sorry for the inconvenience this may have caused you and/or your family during your stay. Our desire is to give you the best service possible, but as we generally only have one person at the desk to serve everyone, sometime the are busy assisting other guests. as for the cleanliness issue, we sincerely apologize and would like you to elaborate on your room number and the dates of your stay so that we can make sure that this housekeeping management is made aware, and we can make sure this is addressed properly. If there are any additional comments you wish to share with us, we look forward to hearing your feedback. We welcome the opportunity to better serve you again in the future.

10/10 Excellent

Stacie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location worked for us and there were dining options nearby. Decor in the lobby is a bit outdated but the rooms are clean and comfortable. Staff was pleasant and helpful.
Stayed 2 nights in Mar 2024
Response from Kristi on 19 Mar 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. We are glad that our location was convenient for you and are very pleased that we were able to meet our goal of making you feel welcome and comfortable. That is our greatest desire. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Ladeana Ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a solid choice when in the area
Stayed 3 nights in Mar 2024
Response from Kristi on 19 Mar 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. We are so glad that we are your go to place to stay and hope that we can continue to give you great service that brings you back. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

6/10 Okay

Nkunde

Travelled with partner
Liked: Staff & service
It’s an average stay, but comparatively not worth its value in my opinion. The dark colored carpets and blinds do not give it the feel of a hotel, I guess that’s why it’s an inn.
Stayed 1 night in Mar 2024
Response from Kristi on 18 Mar 2024
In your survey you mentioned our dark color palette not being to your taste. We are sorry that our colors were not relaxing enough for you. If there are any additional comments you wish to share with us, we look forward to hearing your feedback. We welcome the opportunity to better serve you again in the future.

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kristi on 18 Mar 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

6/10 Okay

Christy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kristi on 13 Mar 2024
I see in your survey that your scores reflect you were not completely satisfied with your stay? We would love to have your feedback in order to educate our staff so that we can make your next stay with us a 5 out of 5! Thank you again for your loyalty as we do love having you here!

8/10 Good

Willie

Stayed 1 night in Mar 2024
Response from Anaiya Samuels on 30 Mar 2024
Thank you for your feedback.!

10/10 Excellent

Polixeni

Liked: Amenities
Easily accessible
Stayed 1 night in Mar 2024
Response from Kristi on 9 Mar 2024
We are happy that you enjoyed your stay with us and look forward to your return again soon. It's good to hear that our location is convenient for you. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Jeanna

Liked: Cleanliness, staff & service, property conditions & facilities
All was ok
Stayed 1 night in Mar 2024
Response from Kristi on 4 Mar 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. We do hope to have your next stay be more than "ok" though. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Munirat

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I love this place 💯
Stayed 3 nights in Feb 2024
Response from Kristi on 25 Feb 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our desire is to make you feel welcome and as comfortable as possible, so we are very pleased that you "love" us. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Arden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Kristi on 20 Feb 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Selima

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay, No Complaints
Stayed 2 nights in Feb 2024
Response from Kristi on 19 Feb 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. It's always great to hear that there are not complaints. Our desire is to make your stay as comfortable as possible. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Desean

Stayed 1 night in Feb 2024
Response from Kristi on 24 Mar 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

8/10 Good

Alberta Jane

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great stay with one flaw
The only negative is that there were no USB ports in the room.
Stayed 2 nights in Feb 2024
Response from Kristi on 15 Feb 2024
In your survey you mentioned not having a USB port. Please remember you can always contact the front desk with any concerns. There are USB ports in the clock on the nightstand. We are deeply sorry for any inconvenience this may have caused you or your family during your stay. If there are any additional comments you wish to share with us, we look forward to hearing your feedback. We welcome the opportunity to better serve you again in the future.

4/10 Poor

Stephen

Stayed 3 nights in Feb 2024
Response from Kristi on 14 Feb 2024
I see in your survey that your scores reflect you were very unsatisfied with your stay? We would love to have your feedback in order to educate our staff so that we can make your next stay with us a 9 or a 10! Thank you again for your loyalty as we do love having you here!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we walked in to the time we left the staff was extremely friendly, polite, helpful and accommodating. 5 stars is my experience.
Stayed 1 night in Jan 2024
Response from Kristi on 8 Feb 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our desire is to make you feel welcome and as comfortable as possible, so we are very pleased to hear that you felt our staff was friendly and accommodating. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

6/10 Okay

Craig

Stayed 2 nights in Jan 2024
Response from Kristi on 7 Feb 2024
I see in your survey that your scores reflect you were very unsatisfied with your stay? We would love to have your feedback in order to educate our staff so that we can make your next stay with us a 9 or a 10! Thank you again for your loyalty as we do love having you here!

10/10 Excellent

Mark, Roanoke

Stayed 1 night in Feb 2024
Response from Kristi on 24 Mar 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Charles, Ashland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient place to stay
Stayed 2 nights in Jan 2024
Response from Kristi on 1 Feb 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. It's our pleasure to serve you and we are pleased that we were convenient for you. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kristi on 30 Jan 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

OLALEKAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Jan 2024
Response from Kristi on 22 Jan 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Donte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Jan 2024
Response from Kristi on 23 Jan 2024
We are happy to hear that you found your stay with us to be "awesome" and we look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Donte

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well
Stayed 2 nights in Jan 2024
Response from Kristi on 21 Jan 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Patience

Liked: Cleanliness, staff & service, property conditions & facilities
It was safe and quiet and Stephanie the receptionist was great and friendly.
Stayed 1 night in Jan 2024
Response from Kristi on 21 Jan 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. We are pleased to hear that Stephanie was able to help make your stay more memorable. Our desire is to make you feel welcome and as comfortable as possible. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

10/10 Excellent

Ulrich, St Augustine

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kristi on 14 Jan 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

2/10 Terrible

Crystal

Stayed 1 night in Jan 2024
Response from Kristi on 11 Jan 2024
I see in your survey that your scores reflect you were very unhappy with your stay? We would love to have your feedback in order to educate our staff so that we can make your next stay with us a 5 out of 5! Thank you again for your loyalty as we do love having you here!

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the swimming pool and the staff were very helpful. They were able to tell us restaurants in the area
Stayed 3 nights in Jan 2024
Response from Kristi on 9 Jan 2024
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. Our desire is to make your stay with us as memorable as possible, wo we are pleased to hear that we could help you find places to eat and that you enjoyed the pool. If there is any other feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!

6/10 Okay

Ainsley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kristi on 9 Jan 2024
I see in your survey that your scores reflect you were not completely satisfied with your stay? We would love to have your feedback in order to educate our staff so that we can make your next stay with us a 9 or a 10! Thank you again for your loyalty as we do love having you here!

6/10 Okay

Jeffrey

Liked: Room comfort
Disliked: Cleanliness
Respect
I liked the stay but I caught covid 19 and they said I would have to buy if I stayed longer and they should have a policy with covid 19 it was not my fault I caught covid
Stayed 3 nights in Dec 2023
Response from Kristi on 28 Dec 2023
We are sorry that you caught COVID but unfortunately no one can stay free at the hotel. It is a for profit business. We do empathize with your situation, but even those who have to quarantine, have to pay for their stay (especially considering the fact that they are putting our staff and other guests at risk). Wishing you a speedy recovery and a healthy new year!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Kristi on 26 Dec 2023
We are happy to hear that you enjoyed your stay with us and look forward to your return again soon. If there is any feedback you wish to share with us, we look forward to hearing from you. We appreciate you and your loyalty to our hotel as we love having you here!