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Reviews of Best Western Plus BWI Airport Hotel / Arundel Mills

2.5 out of 5
Best Western Plus BWI Airport Hotel / Arundel Mills
6755 Dorsey Road, Elkridge, MD

Reviews

8.0

Very good

Rating 10 - Excellent. 443 out of 1006 reviews" "
Rating 8 - Good. 277 out of 1006 reviews" "
Rating 6 - Okay. 127 out of 1006 reviews" "
Rating 4 - Poor. 77 out of 1006 reviews" "
Rating 2 - Terrible. 82 out of 1006 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Matthew

Stayed 1 night in Mar 2024

10/10 Excellent

Lisandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We was very satisfied with the staying, I will stay again
Stayed 2 nights in May 2024

2/10 Terrible

Vvinterose

Disliked: Cleanliness, property conditions & facilities

4/10 Poor

Vvinterose

Disliked: Cleanliness, property conditions & facilities
This property is old and unkept. The curtains had stains, the headboard of the bed had only stains too, it reminded me of the scene in the movie Coming to America when the people with Jerry curls stood up and the back of the couch was stained. The bath mat inside of the bath tub was gross! I used my shower shoes in the tub when I bathed. Oh! I don’t want to forget to mention the dilapidated cars sitting on the property taking up valuable parking space and management telling guest to park towards the rear of the building that has little light at night. The area that this hotel is located is deserted. There is not much around except for a pub and a trucking company.
Stayed 2 nights in May 2024

6/10 Okay

James, Billings

Perfectly fine. Good value for price. Somewhat old and shabby
Stayed 4 nights in May 2024

10/10 Excellent

Kimberly Canady

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property could benefit from some new carpet. However, the property was clean, and I felt safe. Complimentary breakfast served its purpose. Parking was free and convenient.
Stayed 3 nights in May 2024

10/10 Excellent

Keysha

Stayed 1 night in Apr 2024

10/10 Excellent

Rodney

Stayed 2 nights in Apr 2024

10/10 Excellent

Jodi

Liked: Amenities
The check in was quick and easy. The room was clean, and have everything I needed. The only issue I had was with vending, but that’s a contracted service not the hotel.
Stayed 3 nights in Apr 2024

6/10 Okay

Thomas

Stayed 2 nights in Apr 2024

8/10 Good

Honesty

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok breakfast kept running out and i never got my stay 2 nights fet 1 for free
Stayed 2 nights in Mar 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Brittany

Liked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Kazzy

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

10/10 Excellent

Rhonda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That they had a pool and free breakfast . Dislike not finding out about hidden fees at the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Liked: Cleanliness
Great hotel and service
Stayed 2 nights in Mar 2024

8/10 Good

James, Waldorf

Liked: Cleanliness, staff & service
average
Stayed 1 night in Mar 2024

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the only problem was parking as there was a restaurant next door which took up some of the spaces..Other than that there were no issues..I will book again in the future!
Stayed 2 nights in Mar 2024

4/10 Poor

Angela

My tv service kept going out and I didn’t have a regular shower
Stayed 1 night in Feb 2024

6/10 Okay

Beatriz Flores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The door of the room sounds like it was loose when people walk outside
Stayed 3 nights in Feb 2024

4/10 Poor

Henry

The place in the pictures looks really good especially the rooms but in person is a different story
Stayed 1 night in Feb 2024

8/10 Good

Liyaa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Jahshay

Liked: Cleanliness, property conditions & facilities
Great place for a good price
Stayed 1 night in Jan 2024

10/10 Excellent

Virginia, Hertford

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fine. Parking was a nightmare though as we had to park on the opposite side of the building from the only elevator when we were on the third floor. I would stay again though.
Stayed 1 night in Feb 2024

10/10 Excellent

Godfrey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are friendly and courteous
Stayed 2 nights in Feb 2024

10/10 Excellent

Abrham

Stayed 2 nights in Jan 2024

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Too much ice and snow on the property.
Stayed 1 night in Jan 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel was clean staff was friendlybed was comfortable.
Stayed 1 night in Jan 2024

2/10 Terrible

Marie

Travelled with family and small children
Disliked: Cleanliness
Stayed 3 nights in Dec 2023

10/10 Excellent

Dion

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the close proximity to the highway and STAINED GLASS PUB was a great option for Dinning.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

8/10 Good

Joseph

Stayed 3 nights in Dec 2023

10/10 Excellent

Octavia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
My stay www cool…the front desk wen I checked in was 2 young ladies who made it clear because I had a third party reservation it was too difficult to check in…her coworker stepped in to help..I do t think that was appropriate. This was my daughters birthday celebration and we weren’t welcomed nicely
Stayed 1 night in Dec 2023

8/10 Good

De Oliveira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was there with my family for 4 nights, the room is very comfortable, the kids loved the pool (warm water) good sauna,very friendly staff, the breakfast was delicious . A little bit far from Washington City, but it was worth it.
Stayed 4 nights in Dec 2023

2/10 Terrible

Affoue

Disliked: Property conditions & facilities
Terrible
Stayed 2 nights in Dec 2023

8/10 Good

Greer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The hotel was clean and comfortable. The shuttle service driver was pleasant. Overall our experience was great!!
Stayed 4 nights in Dec 2023

10/10 Excellent

Masood

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good
Stayed 1 night in Dec 2023

10/10 Excellent

MIN YUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Lester

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Pillows Hard As Nails, Mattress Way To Soft!
The bedding was off, king size mattress way way to soft. It was like a wrestling going from one side to the other! Pillows were like rocks, no durability, couldn’t fold around.
Stayed 3 nights in Dec 2023

6/10 Okay

Elroy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close. Live casino 7 minutes away..
Stayed 1 night in Dec 2023

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Old, poorly maintained. Park and fly too expensive with room rent. Convenience of parkk and fly is not worth the total experience.
Stayed 1 night in Nov 2023

8/10 Good

Regina

Liked: Cleanliness, staff & service
Restaurant adjacent to hotel. Staff very nice and accommodating. Hotel showing signs of wear, small breakfast area
Stayed 2 nights in Nov 2023

10/10 Excellent

William

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Loreen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We could not call the desk to set up housekeeping because the phone didn't work. (they don't do housekeeping unless you ask for it). We could find no info on the services; the location of ice, times for breakfast and such which is normally found in the room. When I went down to the desk to tell them the phone did not work, I was told "they are aware of it - lots of the phones don't work". I consider that unsafe!!!! If somebody got sick or had a heart attack we might not be able to contact anyone! You cannot assume everyone has a cell phone. When we were trying to find out if the phone was unplugged we discovered horribly jumbled wires for everything in the room are plugged into two serge strips! It is a wonder anything worked . Obviously the wiring is very outdated and should be updated before you house people there. I wonder if your insurance company or the Fire Dept know about the electrical situation. We have always thought of Best Westerns' as good places to stay. NOT ANY MORE.
Stayed 4 nights in Nov 2023

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Have stayed here several times over the course of 10 years and each time the property has gotten progressively worse. Had to switch tons as the first one assigned reeked of smoke ina non smoking hotel. Mold on the ceiling in the room. Not happy.
Stayed 1 night in Nov 2023