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The hotel staff are fantastic but the hotel is old and run down.
Kate
Stayed 15 nights in Jan 2024
Response from Dewi on 12 Feb 2024
Dear Kate,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience with our fantastic staff. Your comments regarding the condition of the hotel are duly noted, and we regret any inconvenience this may have caused during your stay. We want to assure you that we are actively addressing these concerns by partially renovating our rooms and conducting regular maintenance throughout the property. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future.Sincerely,
8/10 Good
Bianca
13 Jan 2024
Liked: Staff & service
This was a great stay for one night and I appreciate the free upgrade. The room was a great size, clean and basic. The breakfast was great with lots of choices. The location was good for walking to restaurants.
Bianca
Stayed 1 night in Jan 2024
10/10 Excellent
Sonny
20 Dec 2023
Sonny
Stayed 3 nights in Dec 2023
4/10 Poor
James
10 Dec 2023
James
Stayed 1 night in Dec 2023
10/10 Excellent
Wesley
6 Dec 2023
Wesley
Stayed 2 nights in Dec 2023
6/10 Okay
Wah Chung
Travelled with partner
29 Nov 2023
Liked: Staff & service
Disliked: Property conditions & facilities
I was disappointed in the BBQ buffer spread & varieties.
I was extremely disappointed with the gym room & the hotel looks pretty old & lack of maintenance.
However, i am impress with the staff’s attitude & professionalism.
Wah Chung
Stayed 3 nights in Nov 2023
Response from Aston Kuta on 1 Dec 2023
Dear Wah Chung,Thank you for sharing your feedback following your recent stay at ASTON Kuta. We regret to hear that the BBQ buffet spread and gym facilities did not meet your expectations. Your observations are valuable for us to identify areas that require improvement, although we have been actively working to enhance our seafood selections and equipped our gym with a new treadmill earlier this year. In terms of the hotel's appearance, we understand your concerns about its perceived age and maintenance. We want to assure you that our team works diligently to carry out regular maintenance for the facilities, while renovation will commence shortly after we finish creating mock-up rooms this month. On a positive note, we are delighted to learn that you were impressed with the attitude and professionalism of our staff. We take pride in our team, and it's heartening to know that their dedication has left a positive impression on you. Thank you once again, we hope to have the opportunity to welcome you back in the future and exceed your expectations.
Quiet location. Great pool. Comfortable bed. The shower was over the bath which filled with water as it couldn’t drain away quickly enough. The gym was poor.
Dale
Stayed 3 nights in Oct 2023
6/10 Okay
Renata
31 Jul 2023
Liked: Staff & service
Friendly staff. Hotel is average, however good for the price.
Renata
Stayed 4 nights in Jul 2023
Response from Dewi on 1 Aug 2023
Dear Renata,Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you had the opportunity to experience our friendly staff during your stay. We also appreciate your candid remarks about the hotel's overall experience. Rest assured, we will carefully review your comments to identify areas where we can make improvements. We are committed to providing excellent value for our guests, and we're glad that you found our pricing to be reasonable. If there is anything specific you would like to discuss or if you have any additional feedback to share, please don't hesitate to contact us.
The property is dirty pure and simple. The lift the hallways unacceptable really. Room was clean, bed was good. But no way should this hotel have a star rating. Breakfast was good nice staff in restaurant. Location is excellent. But seriously badly managed and no matter what they say here can not change the fact the place was filthy. Way better hotels around. No excuse for not wiping something clean..
Kent
Stayed 1 night in Feb 2023
Response from Dewi on 6 Mar 2023
Dear Kent,Thank you for sending us feedback on your recent stay at Aston Kuta. We are glad to know the room's cleanliness, location, breakfast and staff services meet your expectations as well as bed condition. We are truly sorry that during your stay the weather was hard, raining with strong wind. And some public areas had to be matted and wet. This has come to our attention and adding some staff to immediately clean up the wet area. We hope that we can convince you to change your mind about another visit to our property.
Lovely hotel close to airport. Nice feel and atmosphere, beautiful pool
Verified traveller
Stayed 1 night in Feb 2020
10/10 Excellent
Verified traveller
Travelled with family and small children
7 Feb 2020
Liked: Cleanliness, staff & service
Love the staff they all so friendly .
rooms ( family rooms ) big space 👍
big thumbs for the staff they all good with my family .
most of the day meal bf, lunch and dinner we eat at the hotel
The staff were excellent and the property and rooms were up to a good standard. Pool area is quite restricted due to be enclosed in centre if courtyard and unfortunately closed every night at 6pm. Breakfast was excellent as well but evening BBQs were very expensive compared to elsewhere.
Sit at the lounge for two hours, and complain twice before we can check into our room. We book for 3, we do have 3 bath towel but no others, and only have two sets of glass / cups.. worker here are friendly though, & the breakfast have lots of choices.
Good value for the money. Staff are friendly.
But do note that the property is right next to airport so it’s a bit far if u have to see all the key destinations in Bali and the place can be prone to traffic jams which we got stuck quite often..
Overall for first time visit, it was good.
Malls , beach, grocery , convenience, and restaurants all within walking distant.
Hotel was helpful in booking activities. A little bit of language barrier but log onto their free WiFi and use a translator.
Wonderful staff, so helpful and friendly and kind to our children, remembering their names. The pool is deep so just know that for kids. There is a kiddie pool, but the main pool has no shallow end. All just one depth and that was near 5 feet. Rooms were quiet and clean and cleaning crew was great. Free breakfast buffet was awesome. The rooftop menu was a great value as well. And the Balinese dance show that comes along with their Friday paid buffet dinner was great!
Very convenient Hotel close to the airport with a free airport shuttle. Good street for food options, shopping and massages. The hotel also serves a very good breakfast
I think the staff was amazing, special credit to Kristine ( so helpful every time myself or my partner came down for something to eat or drink), Widia (worked the pool bar for the first time and was amazing towards us) and finally Wira (again in the pool bar but shares his knowledge of Bali and where we could go as well as entertaining us whilst at the pool bar)
Dislikes- the pool being open at 6.30am allowing there to be noise every morning from kids in the pool. Maybe open the pool area at 9am allowing guests around the pool to sleep in if they would like. No microwave in rooms to allow reheating of food. No hand towels in bathroom