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Reviews of La Quinta Inn by Wyndham Bakersfield South

2.5 out of 5
La Quinta Inn by Wyndham Bakersfield South
3232 Riverside Dr, Bakersfield, CA

Reviews

5.4
Rating 10 - Excellent. 222 out of 1109 reviews" "
Rating 8 - Good. 157 out of 1109 reviews" "
Rating 6 - Okay. 160 out of 1109 reviews" "
Rating 4 - Poor. 198 out of 1109 reviews" "
Rating 2 - Terrible. 372 out of 1109 reviews" "

5.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Old hotel, it was clean but it was noise and appliances squeak and make weird noises.
Stayed 1 night in May 2024

10/10 Excellent

Maria

Stayed 2 nights in May 2024
Response from Sophia CSR on 15 May 2024
Hi Maria,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks about our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 14 May 2024
Hi Jesse,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality, and accommodations you experienced during your recent stay with us! We look forward to the next!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in May 2024
Response from Sophia CSR on 11 May 2024
Hi Frank,Thank you for your positive feedback! We're delighted to hear that you found our motel to be consistently good in all aspects. Your satisfaction is our priority, and we look forward to serving you again in the future. Your continued support is greatly appreciated, and we're committed to maintaining the high standards that you've come to expect.

6/10 Okay

Samuel

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Bedsheet was dirty and had brown color on it that looked like poop Called front people to change the bedsheets He was nice He took a picture of dirty part
Stayed 2 nights in May 2024
Response from Sophia CSR on 11 May 2024
Hi Samuel,We appreciate your feedback regarding your recent experience with our service. Rest assured, maintaining cleanliness is of utmost importance to us. Our team is dedicated to promptly addressing such concerns, and we thank you for bringing this to our attention. Your satisfaction is our priority, and we look forward to exceeding your expectations in the future.

6/10 Okay

guillermina

Liked: Staff & service
*
Stayed 1 night in Feb 2024
Response from Sophia CSR on 11 May 2024
Dear Guest,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

10/10 Excellent

Sandy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sophia CSR on 9 May 2024
Hi Sandy,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sophia CSR on 7 May 2024
Hi Carlos,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

2/10 Terrible

Sergio

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were Karacas all over the place and it was extremely dirty, the door didn’t even close fully, the room looked like it hadn’t been cleaned in over a month as there was food under the bed.
Stayed 1 night in May 2024
Response from Sophia CSR on 6 May 2024
Hi Sergio,We're truly sorry to hear about your disappointing experience. Cleanliness and comfort are our top priorities, and it's clear we fell short during your stay. Please accept our sincerest apologies for the condition of your room. Your feedback is invaluable, and we will address these issues immediately to ensure they do not recur. We'd appreciate the opportunity to make this right and regain your trust. Please reach out to our management team so we can address your concerns promptly.

2/10 Terrible

Anthony

Stayed 1 night in May 2024
Response from Sophia CSR on 5 May 2024
Hi Anthony,Thank you for your stay. I am very disappointed to see this rating and that you found our service to be below your standards. Kindly share your review with us so that we can improve our services for our future guests.

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2 May 2024
Hi Andrew,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 2 May 2024
Hi Rene,Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. Thank you for your rating of the 5-star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

4/10 Poor

Olivia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty not good location and bad smell
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Hi Olivia,We regret to hear about your disappointing experience at our property. Your feedback regarding cleanliness, location, and odours is concerning, and we apologize for any inconvenience caused. Rest assured, we take your comments seriously and will address them promptly to ensure improvements are made. Your satisfaction is our priority, and we appreciate your valuable feedback as we strive to provide a more pleasant experience for all our guests.

4/10 Poor

Danilo

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Sophia CSR on 30 Apr 2024
Hi Danilo,It is apparent from your rating that you did not enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!

4/10 Poor

Jill

Travelled with group
Plain Jane room had a bad smell
Stayed 1 night in Apr 2024
Response from Sophia CSR on 28 Apr 2024
Hi Jill,Maintaining a pleasant atmosphere is our priority, and we regret that the room did not meet your expectations regarding cleanliness and odour. Your feedback is valuable, and we will address these issues promptly to ensure a more enjoyable experience for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better stay in the future.

8/10 Good

Deanna

Being so close to the freeway made it noisy The repairs in the room needed to be finished. It was good bang for my buck.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 28 Apr 2024
Hi Deanna,We appreciate your feedback on your recent stay. We apologize for any inconvenience caused by the noise from the freeway and the unfinished repairs in your room. Your comments are valuable to us as we continuously work to improve our facilities. We're glad to hear that you found value in your stay and hope to have the opportunity to exceed your expectations in the future.

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a mixed bag experience bc the hotel is in the process of updating/renovating the entire hotel. I believe once completed (we stayed April 13 & 14, 2024) it will be a stellar location. Our room was very clean and appeared newly done. Rm was away from any roads and was very quiet, no outside noise and only heard people when they walked by our door. I did not know that a standard Queen room would not include a refrigerator or microwave. It had 2 desk chairs but no desk, no luggage rack so difficult to open luggage except on the bed. We pushed the 2 desk chairs together to open one roll-on suitcase. Front office said new racks were expected any day. The deadbolt didn't lock; when the power went off then on, we couldn't get the clock time to reset; the TV remote would not control the sound or mute so it was too loud when we checked in later in evening so we didn't watch it until the next day when a young man replaced the remote for us (very quickly!).Check in was quick and efficient after short line was caught up when receptionist returned from bathroom break. (Not his fault if short staffed and many check in at once:) Be aware the drive way into the hotel is not easy to locate on a busy corner between an ARCO station and Arby's Roast Beef business. The Mexican restaurant on the same corner is worth the easy walk from the hotel. You can also walk to the Buck Owens Crystal Palace music house & restaurant when it is open. The outside hallways and bannisters needed cleaning.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 22 Apr 2024
Dear Guest,Thank you for sharing your detailed feedback with us. We appreciate your understanding regarding the ongoing renovations and are pleased to hear that you found your room clean and quiet. We apologize for any inconvenience caused by the lack of amenities in the room and the maintenance issues you encountered. We will address these issues promptly to ensure a better experience for our guests. We hope to welcome you back once our renovations are complete to provide you with a stellar experience.

2/10 Terrible

Patricia

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This La Quinta was awful! No coffee maker, no refrigerator or microwave just an empty cabinet. One hand towel for two people. Peeling paint, scary jarring elevator with handwritten paper floor number. Just a few pillows, no breakfast when leaving before 7am. We arrived at 3:30pm after driving from Phoenix AZ and had to wait half an hour to check in because their WiFi was down. They did not seem to care except for their own inconvenience. This was the worst hotel experience I’ve ever had. Do not stay here!
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Hi Patricia,I'm truly sorry to hear about the numerous issues you encountered during your stay. Your experience falls far below our standards, and we apologize for the inconvenience and disappointment caused. We take your feedback seriously and will address each concern promptly to prevent recurrence in the future. Please accept our sincere apologies for the inconvenience you experienced, and thank you for bringing these matters to our attention.

10/10 Excellent

Angela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was fine
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Hi Angela,We're glad to hear that your stay was fine. If there's anything we can do to make your next stay even better, please let us know. We appreciate your feedback and hope to welcome you back again soon!

10/10 Excellent

James, Pacifica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect stopover on my trip to Vegas
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Hi James,We're thrilled to hear that our hotel served as the perfect stopover during your trip to Vegas! Thank you for choosing to stay with us, and we hope to welcome you back again in the future for another great stay!

4/10 Poor

Mila

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Hi Mila,It saddens us to receive a 2-star rating. Our team is dedicated to ensuring a positive experience, and we value your feedback to make the necessary changes. Please share more details about your experience so we can address specific concerns and improve. We hope for the chance to earn your business on future travels as we strive for continuous enhancement. Thank you for your input.

6/10 Okay

Catalina del

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This place was sort of dirty and the room was humid, I've stayed at motels before and I expected a little more especially with the prices plus there is a $100 hold on the card at arrival which seems a bit high taking in account the conditions of the place.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 11 Apr 2024
Dear Guest,We apologize for the disappointment you experienced during your stay. Maintaining cleanliness and comfort is essential to us, and we regret falling short of your expectations. Regarding the security deposit, we understand your concerns and will review our policies to ensure they align better with the quality of our accommodations. Your feedback is valuable, and we'll take immediate steps to address these issues. We hope to have the opportunity to regain your trust in the future.

4/10 Poor

Karen, San Diego

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It smelled in the room. It was dirty and some lights didn’t work.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 7 Apr 2024
Hi Karen,We apologize for the inconvenience you experienced during your stay. Ensuring a clean and comfortable environment for our guests is our priority, and we regret that we fell short of your expectations. Your feedback is valuable, and we will address the issues with cleanliness and maintenance promptly. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.

6/10 Okay

jay

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Sophia CSR on 7 Apr 2024
Hi Jay,Your 3-star review encourages us to continue improving our services. Please feel free to share any specific suggestions or concerns, as we are committed to delivering a better experience for you. Thank you for choosing us!

8/10 Good

Joshua

Stayed 2 nights in Apr 2024
Response from Sophia CSR on 25 Apr 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Terrible

Keith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Had a very damp and stale smell. There were outdoor cats outside and it smelled as if they stayed in the rooms occasionally…
Stayed 1 night in Mar 2024
Response from Sophia CSR on 3 Apr 2024
Hi Keith,We apologize for any inconvenience caused by the damp smell. Our team is addressing the issue promptly. Rest assured, we're implementing measures to ensure a fresh and pleasant environment for all guests. Your feedback is invaluable, and we strive to exceed your expectations in the future.

4/10 Poor

Kianna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophia CSR on 5 Apr 2024
Hi Kianna,It is apparent from your rating that you did not enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future!

8/10 Good

Rosalind

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2 Apr 2024
Hi Rosalind,Thank you for posting this great review. We are delighted to know you liked the friendly environment maintained by our staff at our property. We promise to be consistent with our great hospitality so that you can feel like home.

8/10 Good

Rosalind

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms clean
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2 Apr 2024
Hi Rosalind,Glad to see your review. We every day strive to maintain our hotel clean and pleasant more than what our guests come to expect from us. If you have any further suggestions to make your next stay superior, then please get in touch with us.

8/10 Good

Rosalind

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quiet
Stayed 1 night in Mar 2024
Response from Sophia CSR on 2 Apr 2024
Hi Rosalind,We're delighted to hear that you enjoyed a nice and quiet stay with us! Providing a peaceful environment for our guests is a priority, and we're glad we could meet your expectations. Thank you for choosing our establishment, and we look forward to welcoming you back in the future.

4/10 Poor

Jennifer

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 3 Apr 2024
Hi Jennifer,Thank you for your review. Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.

6/10 Okay

eduardo

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The 1st room they gave us was a shared room. We unlocked a mystery door and there was another family sleeping there with a dog! We immediately closed the door and walked to the front office to get another room that wasn't sharing an access door with another room. That 2nd room was okay. It was already midnight so we decided to get some rest and hope that nothing weird happened at night so we could wake up the next morning and continue our journey back home. Overall this wasn't too bad but it wasn't up to the standard of the traditional La Quinta hotels.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 31 Mar 2024
Hi Eduardo,We sincerely apologize for the inconvenience you experienced with your initial room assignment. This does not meet the standards we strive for, and we're taking immediate steps to address the issue to prevent any reoccurrence. We're glad to hear that your subsequent room met your expectations better. Your feedback is crucial, and we appreciate your patience. We hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

Edward

Travelled with family
Room was disgusting with no help from the staff , washroom was grossly dirty with tub not cleaned from last guest.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 31 Mar 2024
Hi Edward,Our team apologizes for the unacceptable conditions you encountered during your stay. Cleanliness is a top priority, and we're disappointed to hear that we failed to meet your expectations. We're taking immediate action to address this issue and ensure it doesn't happen again. Your feedback is invaluable in helping us improve, and we appreciate your patience. We hope to have the opportunity to make it right and provide you with a more pleasant experience in the future.

8/10 Good

Donnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Hi Donnie,Thank you for staying with us. Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 Terrible

Brenda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located next to a homeless tent camp. The rooms smelled of cigarettes and wet dogs. The uncarpeted floor was filthy. The washroom shower was dirty, as was the sink. There was no fridge or microwave, and only one towel. Beds had ancient sheets and blankets. Dont stay here if you like clean and safe.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 31 Mar 2024
Hi Brenda,We're truly sorry to hear about your disappointing experience. Cleanliness and safety are our top priorities, and we regret that we fell short during your stay. We take your feedback seriously and will address the issues you've mentioned to ensure improvements are made immediately. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, staff & service, amenities
This property isn’t in the best shape but most the staff were very friendly and helpful and it was an easy check in/check out
Stayed 4 nights in Mar 2024
Response from Sophia CSR on 1 Apr 2024
Hi Jennifer,Thank you for recognizing our dedicated staff for their friendly and helpful service. While we acknowledge areas for improvement in our property, we're pleased your check-in and check-out experience was seamless. Your feedback is invaluable as we strive to enhance our facilities and ensure every guest enjoys a comfortable stay. We look forward to the opportunity to welcome you back and provide an even better experience in the future.

10/10 Excellent

Angela

Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Apr 2024
Dear Guest,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us and always welcome our guest's ideas and suggestions. We would love to host you again.

2/10 Terrible

Eduardo

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
There is no refrigerator in any room. Place seens very unsafe . The attendant not very friendly and do not know what she is doing I asked for a room with refrigerator and she gave me two different rooms without refrigerator she should just say they do not have and let me be able to cancel the reservation . It is very bad a place do not invest in a refrigerator
Stayed 1 night in Mar 2024
Response from Sophia CSR on 29 Mar 2024
Hi Eduardo,We apologize for the inconvenience and frustration you experienced during your stay. Your feedback is important to us, and we're sorry for any miscommunication regarding the availability of a refrigerator. We'll address the concerns you've raised with our staff to ensure better service in the future. We appreciate your input and will take it into consideration for improvements. Thank you for bringing this to our attention.

10/10 Excellent

Keren

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
A nice place to stay for low cost. Friendly staff.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 29 Mar 2024
Hi Keren,We're delighted to hear that you enjoyed your stay with us and found our accommodations to be of good value. Providing a friendly and welcoming environment for our guests is a top priority, and we're glad our staff could enhance your experience. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

10/10 Excellent

Gabriel

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
The hotel was nice and clean
Stayed 1 night in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Hi Gabriel,Thank you for staying with us. Guest satisfaction is our number one objective so we appreciate the input regarding our cleanroom. We hope to see you again to deliver you a 5-star experience.

6/10 Okay

Danny

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The king suite was huge, so that was nice. It's also right next door to Ihop and Dennys. But, neither tv worked properly, the drain plug in the bathtub was out and just laying in the tub, the paint job in the bathroom looks like they hired my 10 yr old to do it and the microwave didnt work. Also...the outside door closest to our room that is supposed to remain locked 24/7 wouldn't even close, let alone lock.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 28 Mar 2024
Hi Danny,We appreciate your feedback regarding your recent stay. Our team apologizes for the inconvenience you encountered during your time with us. Rest assured, we're addressing these issues promptly to ensure a more comfortable experience for our guests. Your comments regarding the amenities and room conditions have been noted, and we're taking steps to rectify them. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations in the future.

2/10 Terrible

VICTOR

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check-in room assigned clearly had clothing items in the closet and a malfunctioning AC unit
Stayed 1 night in Mar 2024
Response from Sophia CSR on 25 Mar 2024
Hi Vector,We apologize for the inconvenience you experienced during check-in with the room assignment and the malfunctioning AC unit. This does not meet our standards of service, and we will address these issues with our team to prevent similar occurrences in the future. Your feedback is appreciated, and we hope to have the opportunity to provide you with a much-improved experience on your next visit.

10/10 Excellent

Yvonne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 25 Mar 2024
Dear Guest,It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Mar 2024
Response from Sophia CSR on 25 Mar 2024
Hi Rosalind,We're glad to hear that you found our accommodations clean and quiet. Providing a peaceful and clean environment for our guests is a top priority for us. Thank you for your positive feedback, and we hope to welcome you back for another pleasant stay in the future.

8/10 Good

Donnie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean rooms.. outside elements are the reason for low score
Stayed 1 night in Mar 2024
Response from Sophia CSR on 25 Mar 2024
Hi Donnie,Thank you for recognizing our great staff and clean rooms. We strive to provide a positive experience for our guests. We understand your concerns regarding external factors, and we'll continue to work on mitigating those to ensure a better overall stay. Your feedback is appreciated, and we hope to exceed your expectations on your next visit.

10/10 Excellent

ABBAS

Stayed 3 nights in Mar 2024
Response from Sophia CSR on 11 Apr 2024
Hi Abbas,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!

10/10 Excellent

Rosalind

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet
Stayed 1 night in Mar 2024
Response from Sophia CSR on 21 Mar 2024
Hi Rosalind,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you liked our clean comfortable room. We will always ensure that we keep delighting you with our facilities and services. Hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

ines

Liked: Cleanliness, staff & service, property conditions & facilities
Recommend
Stayed 1 night in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We continuously strive to exceed your expectations and look forward to you in the future.

10/10 Excellent

Klydezja, Las Vegas

Stayed 2 nights in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Dear Guest,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 5-star experience.

10/10 Excellent

Donnie

Liked: Cleanliness, staff & service, amenities
Breakfast
Stayed 1 night in Mar 2024
Response from Sophia CSR on 15 Mar 2024
Hi Donnie,Thank you for the wonderful 5-star review! We are delighted to know you enjoyed our warm hospitality and delicious breakfast! It is a pleasure to know that we were able to resolve your concern to your satisfaction. Our team is eagerly waiting to host you again soon!!