Front of property

Reviews of Duniya Hotel

3.5 out of 5
Duniya Hotel
2620 Buck Owens Blvd, Bakersfield, CA

Reviews

6.6
Rating 10 - Excellent. 161 out of 522 reviews" "
Rating 8 - Good. 105 out of 522 reviews" "
Rating 6 - Okay. 87 out of 522 reviews" "
Rating 4 - Poor. 59 out of 522 reviews" "
Rating 2 - Terrible. 110 out of 522 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Apr 2024
Response from Monika on 19 May 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us. “We hope to see you again soon!”

2/10 Terrible

Jashan

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Apr 2024
Response from Duniya Management on 19 May 2024
Hello Jashan! I apologize for the inconvenience but upon investigation we found out that you did not even stay with us and neither charged for your stay.

10/10 Excellent

SALVADOR

Travelled with family
Liked: Property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Monika on 30 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us. “We hope to see you again soon!”

6/10 Okay

Anna

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
It’s an ok hotel
Stayed 1 night in Apr 2024
Response from Monika on 28 Apr 2024
“Thank you so much for taking the time to leave us feedback.” “Is there anything we can do to improve?” “We hope to see you again soon!”

2/10 Terrible

Miranda

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service and unresponsive to patron needs. Unable to communicate with staff, no one picks up the phone. Was unable to spend the night but they gladly took my money.
Stayed 1 night in Apr 2024
Response from Duniya Hotel on 8 May 2024
Hello Miranda!We apologize for the inconvenience caused. However, We couldn't find your reservation records. Will you please explain us a little bit more about the full name you booked the reservation under and date of your stay. So, We can look into.Thank YouDuniya Hotel

4/10 Poor

GERARDO

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
severely understaffed. 45 minutes just to check-in
Stayed 1 night in Apr 2024
Response from Monika on 23 Apr 2024
Thank you for taking the time to give us a review. We sincerely apologize about the issues youexperienced, and we hope to make this right.

6/10 Okay

Jonathon

Stayed 2 nights in Apr 2024
Response from Monika on 12 May 2024
We appreciate your feedback and are delighted to know you enjoyed our services. Your satisfaction is our top priority, and we look forward to serving you again soon

10/10 Excellent

Vania

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Monika on 18 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us. “We hope to see you again soon!”

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s fine
Stayed 1 night in Apr 2024
Response from Monika on 15 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us. “We hope to see you again soon!”

10/10 Excellent

Vania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Monika on 15 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us. “We hope to see you again soon!”

8/10 Good

Clara

Stayed 1 night in Mar 2024
Response from Monika on 4 May 2024
We appreciate your feedback and are delighted to know you enjoyed our services. Your satisfaction is our top priority, and we look forward to serving you again soon.

10/10 Excellent

Ricardo

Stayed 1 night in Apr 2024
Response from Monika on 28 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us. “We hope to see you again soon!”

4/10 Poor

Jessica

Travelled with partner
Disliked: Amenities, property conditions & facilities
It looks nicer in the pictures. The check in process was very long. They take a deposit of 100$ for a hotel that was not very nice. They give you a code to the room instead of a key card. To access the parking lot in the back was a long process too as you have to call to be buzzed in. The room had a very strong paint or wet carpet smell. Very unpleasant. They didn’t allow outside food even tho the rooms were all stained and dirty anyways. Won’t be staying here again, it’s ugly. Don’t recommend at all.
Stayed 1 night in Apr 2024
Response from Duniya Hotel on 8 May 2024
Good Day Jessica!I apologize for the inconvenience but I have checked your reservation records and it shows it only took 2 mins for you to be checked-in. It was started at 6:06pm and completed at 6:08pm. We do require a 100 deposit and that is only for incidental purposes which is released right after you checked out. The parking lot calling access is for our guest safety, So, that way, unauthorized people shouldn't access our property. We apologize for the smell but due to remodeling it was there last month, which you will not experience in future. Again, we do not allow outside food for our guest safety. Our rooms are nice and clean. You might have some misunderstanding. Please give us another chance to show our nice and clean rooms with luxury facilities. Thank YouDuniya Hotel

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Monika on 5 Apr 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us. “We hope to see you again soon!”

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Monika on 2 Apr 2024
We appreciate your feedback and are delighted to know you enjoyed our services. Your satisfaction is our top priority, and we look forward to serving you again soon.

2/10 Terrible

Mahrya

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Monika on 2 Apr 2024
Thank you for leaving a review. We are sorry that we didn't meet your expectations. May we ask why you left a negative review? Knowing why will help us solve any issues for you, as well as improve our service for you and other customers going forward.

8/10 Good

Brookie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been in Bakersfield a long time. This is the first time we stayed at it. We have moved from the area and only come back to visit. Always looking for something reasonable, clean, convenient. Loved the old trees around the area. The entire staff was so helpful and friendly we appreciate them all. Sadie, the day hostess was very helpful and welcoming.
Stayed 3 nights in Mar 2024
Response from Monika on 31 Mar 2024
We appreciate your feedback and are delighted to know you enjoyed our services. Your satisfaction is our top priority, and we look forward to serving you again soon.

2/10 Terrible

Stephanie

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Weird place, sketchy as hell. Locked in the parking lot, like could not leave without someone pushing a button- no hot water, and 2 days after leaving 330 dollars worth of fraudulent charges on my card. Sketchy !!
Stayed 1 night in Mar 2024
Response from Monika on 31 Mar 2024
We very much appreciate your comments regarding your stay at the Duniya Hotel. I will be sure toshare your feedback with our team. I am sorry to hear, however, that one of our front desk managers was less than helpful. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future

10/10 Excellent

Lora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed are stay the only thing was the hot tube wasn't in order but it's ok every else was great
Stayed 1 night in Mar 2024
Response from Monika on 31 Mar 2024
Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us. “We hope to see you again soon!”

8/10 Good

Brookie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been in Bakersfield a long time. This is the first time we stayed at it. We have moved from the area and only come back to visit. Always looking for something reasonable, clean, convenient. Loved the old trees around the area. The entire staff was so helpful and friendly we appreciate them all.
Stayed 3 nights in Mar 2024
Response from Monika on 20 Apr 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Duniya Hotel in the near future.

8/10 Good

Irma

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Monika on 31 Mar 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Duniya Hotel in the near future.

8/10 Good

Pamela, Lake Havasu City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very nice. Cared about your stay and safety. Rooms were clean reasonable, worth the $90. Place needs a little routine maintenance and painting, but it is a seasoned place so can overlook. Ate at the attached restaurant and very nice and good. Staff went out of their way. Location is very convenient and minimal freeway noise if any.
Stayed 1 night in Mar 2024
Response from Monika on 31 Mar 2024
Thank you for choosing us for your stay. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Duniya Hotel in the near future.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place close to highway
Stayed 1 night in Mar 2024
Response from Monika on 31 Mar 2024
"Thank you for the glowing review! We are grateful for your kind words and are pleased to know that our product/service has exceeded your expectations. Thank you for choosing us!" "We are overjoyed to read your 5-star review!

2/10 Terrible

Alih

Disliked: Amenities
I got charged $30 for a “stained” towel, when I was barely there. And you are basically held prisoner inside the parking lot until someone decides to open the gate for you. I was late because I had to wait at the gate for someone to remember to let me out.
Stayed 1 night in Mar 2024
Response from Monika on 31 Mar 2024
Thank you for taking the time to provide valuable feedback about our services. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves.

2/10 Terrible

Karan

Stayed 1 night in Mar 2024
Response from Monika on 31 Mar 2024
Thank you for leaving a review. We are sorry that we didn't meet your expectations. May we ask why you left a negative review? Knowing why will help us solve any issues for you, as well as improve our service for you and other customers going forward.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They checked us in and they had no running water. They neglected to give us an answer or a heads up that they were having an issue with the water. On top of that it took forever to get a response from them and to get refunded which never happened.
Stayed 1 night in Feb 2024
Response from Monika on 31 Mar 2024
Thank you for taking the time to provide valuable feedback about our services. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves.

8/10 Good

Bao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe
Stayed 1 night in Mar 2024
Response from Monika on 31 Mar 2024
We appreciate your feedback and are delighted to know you enjoyed our services. Your satisfaction is our top priority, and we look forward to serving you again soon

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Monika on 31 Mar 2024
We appreciate your feedback and are delighted to know you enjoyed our services. Your satisfaction is our top priority, and we look forward to serving you again soon.

10/10 Excellent

channon, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
will be back
Stayed 1 night in Mar 2024
Response from Front Desk Agent on 14 Mar 2024
Thank you for your review. We will see you again soon.

6/10 Okay

Anna

Travelled with partner
Disliked: Staff & service
It’s ok
Stayed 1 night in Mar 2024
Response from Monika on 28 Apr 2024
“Thank you so much for taking the time to leave us feedback.” “Is there anything we can do to improve?” “We hope to see you again soon!”

10/10 Excellent

Nathaniel, Prescott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people and nice and clean hotel! Thanks so much!
Stayed 2 nights in Mar 2024
Response from Front Desk Agent on 11 Mar 2024
Thank you for your review we hope to see you again soon.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent
Stayed 1 night in Feb 2024
Response from Front Desk Agent on 3 Mar 2024
Thank you for choosing the Duniya Hotel we hope to see you soon.

10/10 Excellent

RICHARD LEE, Boise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport Bar on sitr
Stayed 1 night in Feb 2024
Response from Front desk agent on 27 Feb 2024
Thank you for staying with us at the Duniya we hope to see you soon.

2/10 Terrible

jose

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ammount of money they added to the lobby shouldve been put into the rooms. The AC unit didnt work some lights didnt turn on and the tv remote barely worked. The parking lot as well is disgusting and minimal.
Response from Front desk agent on 26 Feb 2024
We're sorry you were unhappy - we'll work hard to fix the issue you have experienced. Thanks for letting us know.

8/10 Good

Russell

Travelled with partner
Liked: Staff & service
Property was ok, staff was great. Room was just out dated
Stayed 1 night in Jan 2024
Response from Front desk agent on 26 Feb 2024
We're sorry you were unhappy . The renovation is nearly complete we do hope you return to see the upgrades in the future. Thanks for letting us know.

10/10 Excellent

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel. Nice and clean. Good parking and nice restaurant attached to it. I’m definitely staying here again when I’m visiting the area
Stayed 1 night in Feb 2024
Response from Front desk agent on 26 Feb 2024
Thank you choosing the Duniya Hotel we look forward to your stay in the future.

2/10 Terrible

Clayton

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience would not go back if it was free
Stayed 3 nights in Feb 2024
Response from Front desk agent on 26 Feb 2024
We're sorry you were unhappy - we'll work hard to fix the issue you have experienced. Thanks for letting us know.

6/10 Okay

Alexander

Stayed 2 nights in Feb 2024
Response from Monika on 31 Mar 2024
Thank you so much for taking the time to leave us feedback.” “Is there anything we can do to improve?” “We hope to see you again soon!”

2/10 Terrible

Vincent

Stayed 4 nights in Feb 2024
Response from m on 31 Mar 2024
Thank you for leaving a review. We are sorry that we didn't meet your expectations. May we ask why you left a negative review? Knowing why will help us solve any issues for you, as well as improve our service for you and other customers going forward.

2/10 Terrible

Shuo

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Front desk agent on 26 Feb 2024
Thank you for your rating we are nearly done with the renovation and we do hope you return for a better experience.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
The Hotel do not have Water need to close the Biz.
The Hotel does not Have Water to take the Shower and Flash Toilet. I check in after 5 Min to Check Out, But the Money is not Refund Yet. need to call Many times to Deal it.
Stayed 1 night in Feb 2024
Response from Front desk agent on 22 Feb 2024
We're sorry you were unhappy - we'll work hard to fix the issue you have experienced. Thanks for letting us know.

8/10 Good

Rosalind

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front desk agent on 22 Feb 2024
Thank you for staying at the Duniya Hotel

4/10 Poor

Laurie

Stayed 1 night in Feb 2024
Response from Front desk agent on 26 Feb 2024
We're sorry you were unhappy - we'll work hard to fix the issue you have experienced. Thanks for letting us know.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front desk agent on 22 Feb 2024
We're sorry you were unhappy - we'll work hard to fix the issue you have experienced. Thanks for letting us know.

2/10 Terrible

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities
No water and was not informed by property
Stayed 2 nights in Feb 2024
Response from Front desk agent on 26 Feb 2024
We're sorry you were unhappy - with your stay the issue has been fixed.. Thanks for letting us know.

6/10 Okay

Kianna

Travelled with partner
Disliked: Cleanliness, staff & service
The bartender at this hotel was a very rude woman. The housekeeper opened our door at 9:00am saying “have a good day” we told them check out is at 11:00am and they said okay. The same housekeeper came back & opened our door twice before we were able to leave our room to check out.
Stayed 1 night in Feb 2024
Response from Front desk agent on 22 Feb 2024
We're sorry you were unhappy with your bar visit- we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front desk agent on 22 Feb 2024
Thank you for choosing the Duniya Hotel. We hope to see you soon.

6/10 Okay

Leha

Business traveller
Disliked: Room comfort
Stayed 1 night in Feb 2024
Response from Front desk agent on 22 Feb 2024
Thank you for staying at The Duniya Hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quad.
I believe in positivity and constructive criticism accompanied with positive reinforcement. With that being said; the quad was nice. The car in the “showroom” was also nice. It would also be nice if some of that money was spent on the rooms and maintenance. The walls are peeling and are completely discolored and blemished from years of neglect. The carpets were ripped and patchy. Bugs and hair in the bed. And this was after we upgraded to a different room because the first one was worse. I love Bakersfield and the community and this area deserves much better than what this hotel is offering. I see growth in the area and I hope the Duniya “Hotel” jumps on board.
Stayed 1 night in Feb 2024
Response from Front desk agent on 22 Feb 2024
We're sorry you were unhappy with your room - we'll work hard with housekeeping to fix the issue you have experienced. Thanks for letting us know.

2/10 Terrible

Brian

Stayed 1 night in Feb 2024
Response from Monika on 31 Mar 2024
Thank you for leaving a review. We are sorry that we didn't meet your expectations. May we ask why you left a negative review? Knowing why will help us solve any issues for you, as well as improve our service for you and other customers going forward.