2/10 Terrible
Kayla
Travelled with family
28 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a text as soon as we checked in that maid service would be every 3rd day. The elevator near ourroom was out of order so we had to use the lobby elevator and walk across the hotel to our room. It was the longest hallway. We were 1 door before the last room. The walls were yellowed, there was a black "crud" around the calk on the sink, the shower/tub had peeling paint, the calk on the tile above the tub/shower had a huge gap, the floors of the hallway were stained everywhereand the hallway and room smelled like smoke. The next afternoon (1st full day there)neither of our keys worked and our "do not disturb" sign was missing from our door when we returned. I walked all the way to the lobby to get new keys. While there I asked about the smoke smell and if smoking was allowed and if someone on our floor had been smoking because that night and morning it was bad, not just cigarette but also marijuana. We chalked it up to being at the back of the building and maybe someone outside smoking. My son was sneezing and coughing all morning as he is allergic to cigarette smoke. The employee at the front desk said that someone had been "kicked out" that morning for smoking and they were sorry but it happpens. I also inquired about our "do not disturb" sign and she said some guests "remove them"she would send a maid down with another. The sign had been moved to the inside of our door and our beds were made. Nothing was done about smell or black stuff. Pool was freezing
Kayla
Stayed 3 nights in May 2024